{"id":"https://openalex.org/W4382862844","doi":"https://doi.org/10.30651/jkm.v7i4.14348","title":"Hubungan Kualitas Pelayanan Dan Peran Perawat Terhadap Kepuasan Pasien","display_name":"Hubungan Kualitas Pelayanan Dan Peran Perawat Terhadap Kepuasan Pasien","publication_year":2023,"publication_date":"2023-01-06","ids":{"openalex":"https://openalex.org/W4382862844","doi":"https://doi.org/10.30651/jkm.v7i4.14348"},"language":"en","primary_location":{"id":"doi:10.30651/jkm.v7i4.14348","doi":"https://doi.org/10.30651/jkm.v7i4.14348","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30651/jkm.v7i4.14348","pdf_url":"https://journal.um-surabaya.ac.id/JKM/article/download/14348/5918","source":{"id":"https://openalex.org/S4210207821","display_name":"Jurnal Keperawatan Muhammadiyah","issn_l":"2541-2396","issn":["2541-2396","2597-7539"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314899","host_organization_name":"Universitas Muhammadiyah Surabaya","host_organization_lineage":["https://openalex.org/P4310314899"],"host_organization_lineage_names":["Universitas Muhammadiyah Surabaya"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Keperawatan Muhammadiyah","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.um-surabaya.ac.id/JKM/article/download/14348/5918","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022249865","display_name":"Sena Wahyu Purwanza","orcid":"https://orcid.org/0000-0001-5451-6000","observed_orcids":["https://orcid.org/0000-0001-5451-6000"]},"institutions":[{"id":"https://openalex.org/I4405263064","display_name":"Institut Teknologi Kesehatan Malang Widya Cipta Husada","ror":"https://ror.org/020rk5q10","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405263064"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sena Wahyu Purwanza","raw_affiliation_strings":["Institut Teknologi Kesehatan Malang Widya Cipta Husada"],"raw_orcid":"https://orcid.org/0000-0001-5451-6000","affiliations":[{"raw_affiliation_string":"Institut Teknologi Kesehatan Malang Widya Cipta Husada","institution_ids":["https://openalex.org/I4405263064"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057239328","display_name":"Icca Presilia Anggreyanti","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405263064","display_name":"Institut Teknologi Kesehatan Malang Widya Cipta Husada","ror":"https://ror.org/020rk5q10","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405263064"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Icca Presilia Anggreyanti","raw_affiliation_strings":["Institut Teknologi Kesehatan Malang Widya Cipta Husada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Teknologi Kesehatan Malang Widya Cipta Husada","institution_ids":["https://openalex.org/I4405263064"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043910753","display_name":"Catur Wahyu Wibowo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405263064","display_name":"Institut Teknologi Kesehatan Malang Widya Cipta Husada","ror":"https://ror.org/020rk5q10","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405263064"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Catur Wibowo","raw_affiliation_strings":["Institut Teknologi Kesehatan Malang Widya Cipta Husada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Teknologi Kesehatan Malang Widya Cipta Husada","institution_ids":["https://openalex.org/I4405263064"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405263064"],"apc_list":null,"apc_paid":null,"fwci":0.7424,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.67525592,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"7","issue":"4","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8240000009536743},{"id":"https://openalex.org/keywords/nursing-role","display_name":"nursing role","score":0.7450000047683716},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9940000176429749},{"id":"https://openalex.org/keywords/nursing-services","display_name":"nursing services","score":0.5389999747276306},{"id":"https://openalex.org/keywords/nursing-care-quality","display_name":"nursing care quality","score":0.7099999785423279}],"concepts":[{"id":"https://openalex.org/C106906290","wikidata":"https://www.wikidata.org/wiki/Q1140909","display_name":"Cronbach's alpha","level":3,"score":0.8430230617523193},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.6250933408737183},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6246365904808044},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.524967610836029},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.5245851874351501},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5045303106307983},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.49772360920906067},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.49268990755081177},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.47836607694625854},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4237216114997864},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.41492271423339844},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.4022751748561859},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.11191511154174805},{"id":"https://openalex.org/C171606756","wikidata":"https://www.wikidata.org/wiki/Q506132","display_name":"Psychometrics","level":2,"score":0.09296530485153198},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.07618957757949829},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.07334023714065552},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.048803091049194336},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.30651/jkm.v7i4.14348","doi":"https://doi.org/10.30651/jkm.v7i4.14348","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30651/jkm.v7i4.14348","pdf_url":"https://journal.um-surabaya.ac.id/JKM/article/download/14348/5918","source":{"id":"https://openalex.org/S4210207821","display_name":"Jurnal Keperawatan Muhammadiyah","issn_l":"2541-2396","issn":["2541-2396","2597-7539"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314899","host_organization_name":"Universitas Muhammadiyah Surabaya","host_organization_lineage":["https://openalex.org/P4310314899"],"host_organization_lineage_names":["Universitas Muhammadiyah Surabaya"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Keperawatan Muhammadiyah","raw_type":"journal-article"},{"id":"pmh:oai:journal.um-surabaya.ac.id:article/14348","doi":null,"is_oa":true,"landing_page_url":"https://journal.um-surabaya.ac.id/JKM/article/view/14348","pdf_url":null,"source":{"id":"https://openalex.org/S4210207821","display_name":"Jurnal Keperawatan Muhammadiyah","issn_l":"2541-2396","issn":["2541-2396","2597-7539"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314899","host_organization_name":"Universitas Muhammadiyah Surabaya","host_organization_lineage":["https://openalex.org/P4310314899"],"host_organization_lineage_names":["Universitas Muhammadiyah Surabaya"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2541-2396","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.30651/jkm.v7i4.14348","doi":"https://doi.org/10.30651/jkm.v7i4.14348","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30651/jkm.v7i4.14348","pdf_url":"https://journal.um-surabaya.ac.id/JKM/article/download/14348/5918","source":{"id":"https://openalex.org/S4210207821","display_name":"Jurnal Keperawatan Muhammadiyah","issn_l":"2541-2396","issn":["2541-2396","2597-7539"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314899","host_organization_name":"Universitas Muhammadiyah Surabaya","host_organization_lineage":["https://openalex.org/P4310314899"],"host_organization_lineage_names":["Universitas Muhammadiyah Surabaya"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Keperawatan Muhammadiyah","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.766700029373169,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4382862844.pdf","grobid_xml":"https://content.openalex.org/works/W4382862844.grobid-xml"},"referenced_works_count":1,"referenced_works":["https://openalex.org/W2948366202"],"related_works":["https://openalex.org/W7000892022","https://openalex.org/W7153849788","https://openalex.org/W7171871910","https://openalex.org/W7165016384","https://openalex.org/W2964488533","https://openalex.org/W4285315147","https://openalex.org/W3045181999","https://openalex.org/W7058506483","https://openalex.org/W4404113660","https://openalex.org/W7216276752"],"abstract_inverted_index":{"Objective:":[0],"to":[1,120,144,150],"analyze":[2],"the":[3,9,35,50,109,114,130,135,145,152],"relationship":[4],"between":[5],"service":[6,47,112,133],"quality":[7,48,110,131,153],"and":[8,49,69,87,113,134],"role":[10,51,115,136],"of":[11,18,52,65,75,101,111,116,125,132,137,147,154],"nurses":[12,53,117],"in":[13],"patient":[14,121,148],"satisfactionMethods:":[15],"The":[16,28,39,96,123],"design":[17],"this":[19,126],"study":[20,127],"used":[21,30,42,91],"descriptive":[22],"analytics":[23],"with":[24,60],"a":[25,44,70,92,99,138],"cross-sectional":[26],"approach.":[27],"sample":[29],"is":[31,128],"55":[32],"respondents":[33],"using":[34],"purposive":[36],"sampling":[37],"technique.":[38],"research":[40],"instrument":[41],"was":[43],"questionnaire":[45],"on":[46],"which":[54,79,106],"had":[55],"been":[56],"tested":[57],"for":[58],"validity":[59],"an":[61],"r":[62],"table":[63],"value":[64],"0.852":[66],">":[67,77],"0.444":[68],"Cronbach":[71],"alpha":[72],"reliability":[73],"test":[74],"0.909":[76],"0.600,":[78],"means":[80,107],"that":[81,108,129],"all":[82],"instruments":[83],"were":[84],"declared":[85],"valid":[86],"reliable.":[88],"Data":[89],"analysis":[90],"chi-square":[93],"statistical":[94],"test.Results:":[95],"results":[97],"showed":[98],"p-value":[100],"0.001":[102],"(p":[103],"<":[104],"0.05),":[105],"are":[118],"related":[119,143],"satisfaction.Conclusion:":[122],"conclusion":[124],"good":[139],"nurse":[140],"will":[141],"be":[142],"level":[146],"satisfaction":[149],"improve":[151],"nursing":[155],"services.":[156]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-07-02T00:00:00"}
