{"id":"https://openalex.org/W4382810719","doi":"https://doi.org/10.5530/pj.2023.15.105","title":"The Influence of Effective Nurse Communication Application on Patient Satisfaction: A Literature Review","display_name":"The Influence of Effective Nurse Communication Application on Patient Satisfaction: A Literature Review","publication_year":2023,"publication_date":"2023-06-30","ids":{"openalex":"https://openalex.org/W4382810719","doi":"https://doi.org/10.5530/pj.2023.15.105"},"language":"en","primary_location":{"id":"doi:10.5530/pj.2023.15.105","doi":"https://doi.org/10.5530/pj.2023.15.105","is_oa":true,"landing_page_url":"https://doi.org/10.5530/pj.2023.15.105","pdf_url":"https://phcogj.com/sites/default/files/PharmacognJ-15-3-479.pdf","source":{"id":"https://openalex.org/S2764874817","display_name":"Pharmacognosy Journal","issn_l":"0975-3575","issn":["0975-3575"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4360969232","host_organization_name":"EManuscript Services","host_organization_lineage":["https://openalex.org/P4360969232"],"host_organization_lineage_names":["EManuscript Services"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pharmacognosy Journal","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://phcogj.com/sites/default/files/PharmacognJ-15-3-479.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054696047","display_name":"Brajakson Siokal","orcid":"https://orcid.org/0000-0002-7308-8096","observed_orcids":["https://orcid.org/0000-0002-7308-8096"]},"institutions":[{"id":"https://openalex.org/I4210116576","display_name":"Universitas Muslim Indonesia","ror":"https://ror.org/02c0s8023","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210116576"]},{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Brajakson Siokal","raw_affiliation_strings":["Department of Nursing, Faculty of Public Health, Universitas Muslim Indonesia, Makassar, INDONESIA","Doctoral Program, Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Nursing, Faculty of Public Health, Universitas Muslim Indonesia, Makassar, INDONESIA","institution_ids":["https://openalex.org/I4210116576"]},{"raw_affiliation_string":"Doctoral Program, Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5107008271","display_name":"Ridwan Amiruddin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ridwan Amiruddin","raw_affiliation_strings":["Department of Epidemiology, Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Epidemiology, Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103353063","display_name":"Tahir Abdullah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Tahir Abdullah","raw_affiliation_strings":["Department of Epidemiology, Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Epidemiology, Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073969750","display_name":"Yahya Thamrin","orcid":"https://orcid.org/0000-0001-7489-4244","observed_orcids":["https://orcid.org/0000-0001-7489-4244"]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yahya Thamrin","raw_affiliation_strings":["Department of Occupational Safety and Health, Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Occupational Safety and Health, Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070370814","display_name":"Sukri Palutturi","orcid":"https://orcid.org/0000-0002-1074-7445","observed_orcids":["https://orcid.org/0000-0002-1074-7445"]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sukri Palutturi","raw_affiliation_strings":["Department of the Health Policy and Administration, Hasanuddin University, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of the Health Policy and Administration, Hasanuddin University, Makassar, INDONESIA","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014862206","display_name":"Erniwati Ibrahim","orcid":"https://orcid.org/0000-0002-1810-5279","observed_orcids":["https://orcid.org/0000-0002-1810-5279"]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Erniwati Ibrahim","raw_affiliation_strings":["Departement of Environmental Health,","Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departement of Environmental Health,","institution_ids":[]},{"raw_affiliation_string":"Faculty of Public Health, Hasanuddin University, Makassar, INDONESIA","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071556944","display_name":"Yuliana Syam","orcid":"https://orcid.org/0000-0001-5078-4462","observed_orcids":["https://orcid.org/0000-0001-5078-4462"]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yuliana Syam","raw_affiliation_strings":["Department of Nursing, Faculty of Health Science, Hasanuddin University, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Nursing, Faculty of Health Science, Hasanuddin University, Makassar, INDONESIA","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085222817","display_name":"Rian Adi Pamungkas","orcid":"https://orcid.org/0000-0002-3299-2820","observed_orcids":["https://orcid.org/0000-0002-3299-2820"]},"institutions":[{"id":"https://openalex.org/I4210096641","display_name":"Universitas Esa Unggul","ror":"https://ror.org/00cwwxh37","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210096641"]},{"id":"https://openalex.org/I4210116576","display_name":"Universitas Muslim Indonesia","ror":"https://ror.org/02c0s8023","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210116576"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Rian Adi Pamungkas","raw_affiliation_strings":["Department of Nursing, Faculty of Health Science, Esa Unggul of University, Jakarta, INDONESIA","Department of Nursing, Faculty of Public Health, Universitas Muslim Indonesia, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Nursing, Faculty of Health Science, Esa Unggul of University, Jakarta, INDONESIA","institution_ids":["https://openalex.org/I4210096641"]},{"raw_affiliation_string":"Department of Nursing, Faculty of Public Health, Universitas Muslim Indonesia, Makassar, INDONESIA","institution_ids":["https://openalex.org/I4210116576"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090969965","display_name":"Samsualam Samsualam","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Samsualam Samsualam","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083336780","display_name":"Andi Mappanganro","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210116576","display_name":"Universitas Muslim Indonesia","ror":"https://ror.org/02c0s8023","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210116576"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Andi Mappanganro","raw_affiliation_strings":["Department of Nursing, Faculty of Public Health, Universitas Muslim Indonesia, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Nursing, Faculty of Public Health, Universitas Muslim Indonesia, Makassar, INDONESIA","institution_ids":["https://openalex.org/I4210116576"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062925687","display_name":"Wahyuningsih Wahyuningsih","orcid":"https://orcid.org/0000-0002-5613-7896","observed_orcids":["https://orcid.org/0000-0002-5613-7896"]},"institutions":[{"id":"https://openalex.org/I4210116728","display_name":"Universitas Patria Artha","ror":"https://ror.org/021a5w723","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210116728"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Wahyuningsih Wahyuningsih","raw_affiliation_strings":["Department of Nursing, Faculty of Nursing Science, Universitas Patria Artha, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Nursing, Faculty of Nursing Science, Universitas Patria Artha, Makassar, INDONESIA","institution_ids":["https://openalex.org/I4210116728"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047171851","display_name":"Anwar Mallongi","orcid":"https://orcid.org/0000-0001-6438-1154","observed_orcids":["https://orcid.org/0000-0001-6438-1154"]},"institutions":[{"id":"https://openalex.org/I4210116728","display_name":"Universitas Patria Artha","ror":"https://ror.org/021a5w723","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210116728"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Anwar Mallongi","raw_affiliation_strings":["Department of Nursing, Faculty of Nursing Science, Universitas Patria Artha, Makassar, INDONESIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Nursing, Faculty of Nursing Science, Universitas Patria Artha, Makassar, INDONESIA","institution_ids":["https://openalex.org/I4210116728"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5054696047"],"corresponding_institution_ids":["https://openalex.org/I4210116576","https://openalex.org/I98301867"],"apc_list":null,"apc_paid":null,"fwci":6.682,"has_fulltext":true,"cited_by_count":27,"citation_normalized_percentile":{"value":0.9756069,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"15","issue":"3","first_page":"479","last_page":"483"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.7666000127792358,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.7666000127792358,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.1404999941587448,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12244","display_name":"Healthcare Education and Workforce Issues","score":0.04479999840259552,"subfield":{"id":"https://openalex.org/subfields/2911","display_name":"Leadership and Management"},"field":{"id":"https://openalex.org/fields/29","display_name":"Nursing"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/nurse-patient-communication","display_name":"nurse-patient communication","score":0.8560000061988831},{"id":"https://openalex.org/keywords/communication-effectiveness","display_name":"communication effectiveness","score":0.722000002861023},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/verbal-communication","display_name":"verbal communication","score":0.8130000233650208},{"id":"https://openalex.org/keywords/nonverbal-communication","display_name":"nonverbal communication","score":0.9769999980926514},{"id":"https://openalex.org/keywords/health-professional-communication","display_name":"health professional communication","score":0.8100000023841858},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.9279999732971191}],"concepts":[{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.6773650050163269},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.600721001625061},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5080792903900146},{"id":"https://openalex.org/C109359841","wikidata":"https://www.wikidata.org/wiki/Q728944","display_name":"Inclusion (mineral)","level":2,"score":0.4902215600013733},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.48587673902511597},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.39666736125946045},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3580126166343689},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.10495555400848389},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08542680740356445},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.5530/pj.2023.15.105","doi":"https://doi.org/10.5530/pj.2023.15.105","is_oa":true,"landing_page_url":"https://doi.org/10.5530/pj.2023.15.105","pdf_url":"https://phcogj.com/sites/default/files/PharmacognJ-15-3-479.pdf","source":{"id":"https://openalex.org/S2764874817","display_name":"Pharmacognosy Journal","issn_l":"0975-3575","issn":["0975-3575"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4360969232","host_organization_name":"EManuscript Services","host_organization_lineage":["https://openalex.org/P4360969232"],"host_organization_lineage_names":["EManuscript Services"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pharmacognosy Journal","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.5530/pj.2023.15.105","doi":"https://doi.org/10.5530/pj.2023.15.105","is_oa":true,"landing_page_url":"https://doi.org/10.5530/pj.2023.15.105","pdf_url":"https://phcogj.com/sites/default/files/PharmacognJ-15-3-479.pdf","source":{"id":"https://openalex.org/S2764874817","display_name":"Pharmacognosy Journal","issn_l":"0975-3575","issn":["0975-3575"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4360969232","host_organization_name":"EManuscript Services","host_organization_lineage":["https://openalex.org/P4360969232"],"host_organization_lineage_names":["EManuscript Services"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pharmacognosy Journal","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.9391000270843506,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4382810719.pdf","grobid_xml":"https://content.openalex.org/works/W4382810719.grobid-xml"},"referenced_works_count":14,"referenced_works":["https://openalex.org/W2601800427","https://openalex.org/W2890801445","https://openalex.org/W2891026473","https://openalex.org/W2937125468","https://openalex.org/W2953394331","https://openalex.org/W2999697597","https://openalex.org/W3003260190","https://openalex.org/W3034555874","https://openalex.org/W3047227181","https://openalex.org/W3118270807","https://openalex.org/W3156192640","https://openalex.org/W3164522831","https://openalex.org/W3165809527","https://openalex.org/W4312522804"],"related_works":["https://openalex.org/W4413771524","https://openalex.org/W7216947994","https://openalex.org/W3092505922","https://openalex.org/W4415550617","https://openalex.org/W7218092247","https://openalex.org/W2373909323","https://openalex.org/W2890801445","https://openalex.org/W4400010783","https://openalex.org/W7217951026","https://openalex.org/W4411555240"],"abstract_inverted_index":{"Nurses":[0],"have":[1],"an":[2,79],"important":[3,46,80],"role":[4,81],"in":[5,26,47,82,93,97,142,156],"the":[6,13,23,53,75,83,144,150],"delivery":[7],"of":[8,55,85,185],"health":[9,14,34,41,102,106],"care":[10,35,87,107],"and":[11,20,32,62,88,100,117,124,137,149,161,193,198],"strengthening":[12],"system.Nurses":[15],"act":[16],"as":[17],"protectors,":[18],"advocates,":[19],"communicators":[21],"for":[22,30],"community.Therefore,":[24],"skills":[25],"communication":[27,73,94,163,165,173,175],"are":[28,139,169],"needed":[29],"nurses":[31,109,129],"other":[33,69],"teams":[36],"to":[37,115,130,133],"support":[38],"more":[39],"optimal":[40],"services.1":[42],"Communication":[43,51,152],"is":[44,52,164,174,177],"very":[45],"improving":[48],"patient":[49,86,90,98],"recovery.2":[50],"process":[54],"exchanging":[56],"information":[57],"between":[58],"individuals":[59],"by":[60],"sending":[61],"receiving":[63],"it":[64],"through":[65],"speech,":[66],"writing,":[67],"or":[68],"media.":[70],"1":[71],"Improved":[72],"within":[74],"healthcare":[76],"team":[77],"has":[78],"quality":[84],"increased":[89],"satisfaction.Conversely,":[91],"failure":[92],"can":[95,153],"result":[96],"harm":[99],"negative":[101],"outcomes.2":[103],"As":[104],"a":[105,112,146],"team,":[108],"will":[110],"communicate":[111,134],"lot,":[113],"both":[114],"patients":[116],"their":[118],"families,":[119],"with":[120],"various":[121],"educational,":[122],"cultural,":[123],"social":[125],"backgrounds":[126],"that":[127,168,176],"require":[128],"be":[131,154],"able":[132],"effectively,":[135],"attentively,":[136],"professionally.There":[138],"three":[140],"principles":[141],"communicating:":[143],"sender,":[145],"clear":[147],"message,":[148],"recipient.1":[151],"done":[155],"two":[157],"ways,":[158],"namely":[159],"verbally":[160],"non-verbally.Verbal":[162],"using":[166,180],"words":[167],"spoken":[170],"directly.whereas":[171],"non-verbal":[172],"carried":[178],"out":[179],"body":[181,187],"language,":[182],"which":[183],"consists":[184],"accents,":[186],"contact,":[188],"gaze":[189],"direction,":[190],"facial":[191],"movements":[192],"gestures,":[194],"physical":[195],"appearance,":[196],"attitude,":[197],"closeness.":[199]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-07-02T00:00:00"}
