{"id":"https://openalex.org/W4382404452","doi":"https://doi.org/10.1007/s11628-023-00538-8","title":"The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness","display_name":"The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness","publication_year":2023,"publication_date":"2023-06-28","ids":{"openalex":"https://openalex.org/W4382404452","doi":"https://doi.org/10.1007/s11628-023-00538-8"},"language":"en","primary_location":{"id":"doi:10.1007/s11628-023-00538-8","doi":"https://doi.org/10.1007/s11628-023-00538-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11628-023-00538-8","pdf_url":null,"source":{"id":"https://openalex.org/S3409213","display_name":"Service Business","issn_l":"1862-8508","issn":["1862-8508","1862-8516"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Business","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087181893","display_name":"Yu-Hsin Chen","orcid":"https://orcid.org/0000-0001-9073-2819","observed_orcids":["https://orcid.org/0000-0001-9073-2819"]},"institutions":[{"id":"https://openalex.org/I4387154394","display_name":"National Kaohsiung University of Science and Technology","ror":"https://ror.org/00hfj7g70","country_code":"TW","type":"education","lineage":["https://openalex.org/I4387154394"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Yu-Hsin Chen","raw_affiliation_strings":["Department of Marketing and Distribution Management, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan"],"raw_orcid":"https://orcid.org/0000-0001-9073-2819","affiliations":[{"raw_affiliation_string":"Department of Marketing and Distribution Management, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan","institution_ids":["https://openalex.org/I4387154394"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062384290","display_name":"Ching\u2010Jui Keng","orcid":"https://orcid.org/0000-0002-5002-695X","observed_orcids":["https://orcid.org/0000-0002-5002-695X"]},"institutions":[{"id":"https://openalex.org/I118292597","display_name":"National Taipei University of Technology","ror":"https://ror.org/00cn92c09","country_code":"TW","type":"education","lineage":["https://openalex.org/I118292597"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Ching-Jui Keng","raw_affiliation_strings":["Department of Business Management, National Taipei University of Technology, Taipei, Taiwan"],"raw_orcid":"https://orcid.org/0000-0002-5002-695X","affiliations":[{"raw_affiliation_string":"Department of Business Management, National Taipei University of Technology, Taipei, Taiwan","institution_ids":["https://openalex.org/I118292597"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5062384290"],"corresponding_institution_ids":["https://openalex.org/I118292597"],"apc_list":{"value":2890,"currency":"USD","value_usd":2890},"apc_paid":null,"fwci":5.2342,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.95170245,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"17","issue":"3","first_page":"723","last_page":"745"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6449999809265137,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6449999809265137,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13321","display_name":"Radio, Podcasts, and Digital Media","score":0.26829999685287476,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.06880000233650208,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-engagement","display_name":"customer engagement","score":0.9179999828338623},{"id":"https://openalex.org/keywords/customer-stickiness","display_name":"customer stickiness","score":0.9129999876022339},{"id":"https://openalex.org/keywords/podcasts","display_name":"podcasts","score":0.9649999737739563},{"id":"https://openalex.org/keywords/social-connection","display_name":"social connectedness","score":0.8410000205039978},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.7390000224113464},{"id":"https://openalex.org/keywords/social-support","display_name":"social support","score":0.8379999995231628},{"id":"https://openalex.org/keywords/structural-bonds","display_name":"structural bonds","score":0.8949999809265137},{"id":"https://openalex.org/keywords/personalization","display_name":"personalization","score":0.9829999804496765},{"id":"https://openalex.org/keywords/audience-engagement","display_name":"audience engagement","score":0.6949999928474426}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.7025643587112427},{"id":"https://openalex.org/C201943243","wikidata":"https://www.wikidata.org/wiki/Q7551008","display_name":"Social connectedness","level":2,"score":0.6733353734016418},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.6213118433952332},{"id":"https://openalex.org/C69738904","wikidata":"https://www.wikidata.org/wiki/Q11693","display_name":"Bond","level":2,"score":0.5835635662078857},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5747153162956238},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.565902590751648},{"id":"https://openalex.org/C31173074","wikidata":"https://www.wikidata.org/wiki/Q2632514","display_name":"Attractiveness","level":2,"score":0.5516741871833801},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4502505660057068},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.43742990493774414},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.43394798040390015},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.3632616400718689},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35937270522117615},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.28592774271965027},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11537638306617737},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.07647004723548889},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s11628-023-00538-8","doi":"https://doi.org/10.1007/s11628-023-00538-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11628-023-00538-8","pdf_url":null,"source":{"id":"https://openalex.org/S3409213","display_name":"Service Business","issn_l":"1862-8508","issn":["1862-8508","1862-8516"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Business","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00538-8","doi":null,"is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s11628-023-00538-8","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":72,"referenced_works":["https://openalex.org/W563329444","https://openalex.org/W1514605397","https://openalex.org/W1591013228","https://openalex.org/W1859143706","https://openalex.org/W1919452209","https://openalex.org/W1981631152","https://openalex.org/W1994258338","https://openalex.org/W2001153856","https://openalex.org/W2006091427","https://openalex.org/W2019089262","https://openalex.org/W2024228450","https://openalex.org/W2028885942","https://openalex.org/W2052194544","https://openalex.org/W2056548032","https://openalex.org/W2057656889","https://openalex.org/W2061289966","https://openalex.org/W2063825102","https://openalex.org/W2065771650","https://openalex.org/W2070230112","https://openalex.org/W2079399320","https://openalex.org/W2083871214","https://openalex.org/W2132652356","https://openalex.org/W2138071797","https://openalex.org/W2148219776","https://openalex.org/W2153551954","https://openalex.org/W2163740302","https://openalex.org/W2213022100","https://openalex.org/W2343389483","https://openalex.org/W2362560677","https://openalex.org/W2405428897","https://openalex.org/W2468870709","https://openalex.org/W2531828101","https://openalex.org/W2540701488","https://openalex.org/W2576265177","https://openalex.org/W2577403197","https://openalex.org/W2713197689","https://openalex.org/W2763606577","https://openalex.org/W2765960018","https://openalex.org/W2772076243","https://openalex.org/W2783625725","https://openalex.org/W2786224403","https://openalex.org/W2802891577","https://openalex.org/W2885381483","https://openalex.org/W2889036345","https://openalex.org/W2892013586","https://openalex.org/W2904343548","https://openalex.org/W2910175348","https://openalex.org/W2911250209","https://openalex.org/W2913804513","https://openalex.org/W2919755322","https://openalex.org/W2934708425","https://openalex.org/W2939929407","https://openalex.org/W2943538020","https://openalex.org/W2965904565","https://openalex.org/W2978030683","https://openalex.org/W2988633782","https://openalex.org/W3006541325","https://openalex.org/W3010137377","https://openalex.org/W3010234784","https://openalex.org/W3023329096","https://openalex.org/W3033876973","https://openalex.org/W3123845465","https://openalex.org/W3124071958","https://openalex.org/W3125107113","https://openalex.org/W3140321584","https://openalex.org/W3147971674","https://openalex.org/W3167717433","https://openalex.org/W3168021267","https://openalex.org/W3170429719","https://openalex.org/W3185790342","https://openalex.org/W4206594568","https://openalex.org/W4251225833"],"related_works":["https://openalex.org/W4388819135","https://openalex.org/W4327948428","https://openalex.org/W4393409088","https://openalex.org/W2362560677","https://openalex.org/W7014465003","https://openalex.org/W2182021996","https://openalex.org/W7030252724","https://openalex.org/W7216398575","https://openalex.org/W2784937621","https://openalex.org/W7057210051"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-22T09:42:04.148104","created_date":"2023-06-29T00:00:00"}
