{"id":"https://openalex.org/W4381122160","doi":"https://doi.org/10.21107/pamator.v16i2.19791","title":"Unlocking Work Engagement: How Leadership and Total Rewards Impact Employee Work Engagement Through the Mediating Role of Service Climate in Supply Chain and Logistic Company in Indonesia","display_name":"Unlocking Work Engagement: How Leadership and Total Rewards Impact Employee Work Engagement Through the Mediating Role of Service Climate in Supply Chain and Logistic Company in Indonesia","publication_year":2023,"publication_date":"2023-05-27","ids":{"openalex":"https://openalex.org/W4381122160","doi":"https://doi.org/10.21107/pamator.v16i2.19791"},"language":"en","primary_location":{"id":"doi:10.21107/pamator.v16i2.19791","doi":"https://doi.org/10.21107/pamator.v16i2.19791","is_oa":true,"landing_page_url":"https://doi.org/10.21107/pamator.v16i2.19791","pdf_url":"https://journal.trunojoyo.ac.id/pamator/article/download/19791/8254","source":{"id":"https://openalex.org/S4210171898","display_name":"Jurnal Pamator Jurnal Ilmiah Universitas Trunojoyo","issn_l":"1829-7935","issn":["1829-7935","2654-7856"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315159","host_organization_name":"University of Trunojoyo Madura","host_organization_lineage":["https://openalex.org/P4310315159"],"host_organization_lineage_names":["University of Trunojoyo Madura"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.trunojoyo.ac.id/pamator/article/download/19791/8254","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052505555","display_name":"Indra Fahrizal","orcid":"https://orcid.org/0000-0002-7257-6354","observed_orcids":["https://orcid.org/0000-0002-7257-6354"]},"institutions":[{"id":"https://openalex.org/I4405273730","display_name":"Universitas Asa Indonesia","ror":"https://ror.org/00bzwzw89","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273730"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Indra Fahrizal","raw_affiliation_strings":["ASA Indonesia University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ASA Indonesia University","institution_ids":["https://openalex.org/I4405273730"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101481072","display_name":"Budi Santoso","orcid":"https://orcid.org/0000-0001-8833-490X","observed_orcids":["https://orcid.org/0000-0001-8833-490X"]},"institutions":[{"id":"https://openalex.org/I3133421993","display_name":"State University of Jakarta","ror":"https://ror.org/01hgg7b81","country_code":"ID","type":"education","lineage":["https://openalex.org/I3133421993"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Budi Santoso","raw_affiliation_strings":["Jakarta State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jakarta State University","institution_ids":["https://openalex.org/I3133421993"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007517973","display_name":"Aris Budiono","orcid":"https://orcid.org/0000-0002-1293-0710","observed_orcids":["https://orcid.org/0000-0002-1293-0710"]},"institutions":[{"id":"https://openalex.org/I4405273730","display_name":"Universitas Asa Indonesia","ror":"https://ror.org/00bzwzw89","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273730"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Aris Budiono","raw_affiliation_strings":["ASA Indonesia University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ASA Indonesia University","institution_ids":["https://openalex.org/I4405273730"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.9481,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.93730757,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":98},"biblio":{"volume":"16","issue":"2","first_page":"328","last_page":"349"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9243000149726868,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9243000149726868,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.07289999723434448,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/work-engagement","display_name":"work engagement","score":0.996999979019165},{"id":"https://openalex.org/keywords/leadership-practices","display_name":"leadership practices","score":0.9449999928474426},{"id":"https://openalex.org/keywords/total-rewards","display_name":"total rewards","score":0.9959999918937683},{"id":"https://openalex.org/keywords/service-climate","display_name":"service climate","score":0.9570000171661377},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.9100000262260437},{"id":"https://openalex.org/keywords/employee-engagement","display_name":"employee engagement","score":0.8009999990463257},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.527999997138977},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.6129999756813049},{"id":"https://openalex.org/keywords/indonesia","display_name":"Indonesia","score":0.41100001335144043}],"concepts":[{"id":"https://openalex.org/C2781160688","wikidata":"https://www.wikidata.org/wiki/Q2234192","display_name":"Work engagement","level":3,"score":0.7330599427223206},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6822488307952881},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6278186440467834},{"id":"https://openalex.org/C99753626","wikidata":"https://www.wikidata.org/wiki/Q14937678","display_name":"Employee engagement","level":2,"score":0.6176324486732483},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5378149747848511},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5365177989006042},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.5071365833282471},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.45348048210144043},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4450167119503021},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4441571831703186},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.4431344270706177},{"id":"https://openalex.org/C158739034","wikidata":"https://www.wikidata.org/wiki/Q1907114","display_name":"Metropolitan area","level":2,"score":0.42277365922927856},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.2980208992958069},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0937524139881134},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.21107/pamator.v16i2.19791","doi":"https://doi.org/10.21107/pamator.v16i2.19791","is_oa":true,"landing_page_url":"https://doi.org/10.21107/pamator.v16i2.19791","pdf_url":"https://journal.trunojoyo.ac.id/pamator/article/download/19791/8254","source":{"id":"https://openalex.org/S4210171898","display_name":"Jurnal Pamator Jurnal Ilmiah Universitas Trunojoyo","issn_l":"1829-7935","issn":["1829-7935","2654-7856"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315159","host_organization_name":"University of Trunojoyo Madura","host_organization_lineage":["https://openalex.org/P4310315159"],"host_organization_lineage_names":["University of Trunojoyo Madura"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:82e417b29fb44fccbfc1dd9ac5f71796","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/82e417b29fb44fccbfc1dd9ac5f71796","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Pamator, Vol 16, Iss 2, Pp 328-349 (2023)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.21107/pamator.v16i2.19791","doi":"https://doi.org/10.21107/pamator.v16i2.19791","is_oa":true,"landing_page_url":"https://doi.org/10.21107/pamator.v16i2.19791","pdf_url":"https://journal.trunojoyo.ac.id/pamator/article/download/19791/8254","source":{"id":"https://openalex.org/S4210171898","display_name":"Jurnal Pamator Jurnal Ilmiah Universitas Trunojoyo","issn_l":"1829-7935","issn":["1829-7935","2654-7856"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315159","host_organization_name":"University of Trunojoyo Madura","host_organization_lineage":["https://openalex.org/P4310315159"],"host_organization_lineage_names":["University of Trunojoyo Madura"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo","raw_type":"journal-article"},"sustainable_development_goals":[{"score":1.0,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"},{"score":0.651199996471405,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4381122160.pdf","grobid_xml":"https://content.openalex.org/works/W4381122160.grobid-xml"},"referenced_works_count":26,"referenced_works":["https://openalex.org/W1757283591","https://openalex.org/W1832113160","https://openalex.org/W2000380427","https://openalex.org/W2010348352","https://openalex.org/W2036956853","https://openalex.org/W2051598779","https://openalex.org/W2072983554","https://openalex.org/W2094182805","https://openalex.org/W2095094626","https://openalex.org/W2097202556","https://openalex.org/W2118546791","https://openalex.org/W2133105829","https://openalex.org/W2164976997","https://openalex.org/W2170094403","https://openalex.org/W2171106205","https://openalex.org/W2172273046","https://openalex.org/W2285051750","https://openalex.org/W2481769138","https://openalex.org/W2530409471","https://openalex.org/W2626674000","https://openalex.org/W3110558779","https://openalex.org/W3194864977","https://openalex.org/W4210432594","https://openalex.org/W4213152771","https://openalex.org/W4213265095","https://openalex.org/W4317521279"],"related_works":["https://openalex.org/W4387222538","https://openalex.org/W4296579911","https://openalex.org/W7169499871","https://openalex.org/W3182422033","https://openalex.org/W4401711930","https://openalex.org/W4403754750","https://openalex.org/W4402821631","https://openalex.org/W7217601031","https://openalex.org/W4396868141","https://openalex.org/W7129092033"],"abstract_inverted_index":{"Although":[0],"the":[1,18,32,80,92,130,138,177,191,198],"supply":[2],"chain":[3],"and":[4,13,52,63,69,85,91,115,150,156,164,170,173,182,202,211,213,218],"logistics":[5,119],"sector":[6],"in":[7,39,65,112,121,226],"Indonesia":[8],"is":[9,22,34,77,127,189],"developing":[10],"very":[11,15,35],"well":[12],"contributes":[14],"significantly":[16],"to":[17,46,78,200,224],"Indonesian":[19],"economy,":[20],"which":[21,220],"about":[23],"25%":[24],"of":[25,74,82,95,103,107,117,137,179],"Indonesia's":[26],"total":[27],"GDP":[28],"(World":[29],"Bank":[30],"2018),":[31],"industry":[33],"competitive.":[36],"To":[37],"survive":[38,225],"this":[40,75,104],"sector,":[41],"companies":[42],"must":[43],"be":[44,195],"able":[45],"compete":[47],"through":[48],"price,":[49],"service":[50,86,96,157,168,205],"quality,":[51],"product":[53],"innovation.":[54],"Work":[55],"engagement":[56,90,155,210],"can":[57,194],"help":[58],"employees":[59],"remain":[60],"focused,":[61],"motivated,":[62],"productive":[64],"such":[66],"a":[67,118,148,162,227],"fast-paced":[68],"complex":[70],"environment.":[71],"The":[72,101,125],"focus":[73],"research":[76,139,192],"confirm":[79],"effect":[81,94,152,166,178],"leadership,":[83],"rewards,":[84],"climate":[87,97,169],"on":[88,98,153,167,185],"work":[89,99,111,154,171,186],"mediating":[93],"engagement.":[100,187],"sample":[102],"study":[105],"consists":[106],"287":[108],"respondents":[109],"who":[110],"various":[113],"divisions":[114],"branches":[116],"company":[120,199],"Jakarta,":[122],"metropolitan":[123],"Indonesia.":[124],"data":[126],"analyzed":[128],"using":[129],"Smart":[131],"PLS":[132],"version":[133],"3.0":[134],"application.":[135],"All":[136],"hypotheses":[140],"were":[141],"accepted,":[142],"there":[143],"for":[144],"Leadership":[145,180],"practices":[146,181],"have":[147,161],"positive":[149,163],"significant":[151,165],"climate,":[158],"Total":[159,183],"Rewards":[160],"engagement,":[172],"Service":[174],"Climate":[175],"mediates":[176],"Reward":[184],"It":[188],"expected":[190],"findings":[193],"used":[196],"by":[197],"understand":[201],"improve":[203],"their":[204],"delivery":[206],"processes,":[207],"enhance":[208],"employee":[209],"satisfaction,":[212],"ultimately":[214],"increase":[215],"customer":[216],"satisfaction":[217],"loyalty,":[219],"are":[221],"critical":[222],"factors":[223],"competitive":[228],"market.":[229]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":6}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2023-06-19T00:00:00"}
