{"id":"https://openalex.org/W4380249082","doi":"https://doi.org/10.34024/rbecotur.2023.v16.15151","title":"Qualidade na presta\u00e7\u00e3o de servi\u00e7os de apoio \u00e0 visita\u00e7\u00e3o em parques nacionais: caso da concess\u00e3o no Parque Nacional do Itatiaia","display_name":"Qualidade na presta\u00e7\u00e3o de servi\u00e7os de apoio \u00e0 visita\u00e7\u00e3o em parques nacionais: caso da concess\u00e3o no Parque Nacional do Itatiaia","publication_year":2023,"publication_date":"2023-06-11","ids":{"openalex":"https://openalex.org/W4380249082","doi":"https://doi.org/10.34024/rbecotur.2023.v16.15151"},"language":"pt","primary_location":{"id":"doi:10.34024/rbecotur.2023.v16.15151","doi":"https://doi.org/10.34024/rbecotur.2023.v16.15151","is_oa":true,"landing_page_url":"http://dx.doi.org/10.34024/rbecotur.2023.v16.15151","pdf_url":"https://periodicos.unifesp.br/index.php/ecoturismo/article/download/15151/10750","source":{"id":"https://openalex.org/S4210193339","display_name":"Revista Brasileira de Ecoturismo (RBEcotur)","issn_l":"1983-9391","issn":["1983-9391"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312537","host_organization_name":"Universidade Federal de S\u00e3o Paulo","host_organization_lineage":["https://openalex.org/P4310312537"],"host_organization_lineage_names":["Universidade Federal de S\u00e3o Paulo"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Brasileira de Ecoturismo (RBEcotur)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://periodicos.unifesp.br/index.php/ecoturismo/article/download/15151/10750","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041186299","display_name":"Igor Carneiro de Almeida","orcid":"https://orcid.org/0000-0002-6085-2227","observed_orcids":["https://orcid.org/0000-0002-6085-2227"]},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Igor Carneiro de Almeida","raw_affiliation_strings":["Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, SP"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, SP","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026813436","display_name":"Grislayne Guedes Lopes da Silva","orcid":"https://orcid.org/0000-0001-7366-7373","observed_orcids":["https://orcid.org/0000-0001-7366-7373"]},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Grislayne Guedes Lopes da Silva","raw_affiliation_strings":["Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, SP"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, SP","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002639912","display_name":"Sidnei Raimundo","orcid":"https://orcid.org/0000-0002-2182-9593","observed_orcids":["https://orcid.org/0000-0002-2182-9593"]},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Sidnei Raimundo","raw_affiliation_strings":["Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, SP"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, SP","institution_ids":["https://openalex.org/I17974374"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I17974374"],"apc_list":null,"apc_paid":null,"fwci":0.2891,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.62123598,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":95},"biblio":{"volume":"16","issue":"3","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11939","display_name":"Public-Private Partnership Projects","score":0.5806000232696533,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11939","display_name":"Public-Private Partnership Projects","score":0.5806000232696533,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10319","display_name":"Conservation, Biodiversity, and Resource Management","score":0.1054999977350235,"subfield":{"id":"https://openalex.org/subfields/2306","display_name":"Global and Planetary Change"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13760","display_name":"Finance, Taxation, and Governance","score":0.08309999853372574,"subfield":{"id":"https://openalex.org/subfields/2308","display_name":"Management, Monitoring, Policy and Law"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8700000047683716},{"id":"https://openalex.org/keywords/itatiaia-national-park","display_name":"Itatiaia National Park","score":0.9070000052452087},{"id":"https://openalex.org/keywords/public-private-partnerships","display_name":"public-private partnerships","score":0.9259999990463257},{"id":"https://openalex.org/keywords/ecotourism","display_name":"ecotourism","score":0.7860000133514404},{"id":"https://openalex.org/keywords/visitor-experience","display_name":"visitor experience","score":0.8019999861717224},{"id":"https://openalex.org/keywords/serra-da-mantiqueira","display_name":"Serra da Mantiqueira","score":0.7900000214576721}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.715846061706543},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.407384991645813},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.2931775748729706}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.34024/rbecotur.2023.v16.15151","doi":"https://doi.org/10.34024/rbecotur.2023.v16.15151","is_oa":true,"landing_page_url":"http://dx.doi.org/10.34024/rbecotur.2023.v16.15151","pdf_url":"https://periodicos.unifesp.br/index.php/ecoturismo/article/download/15151/10750","source":{"id":"https://openalex.org/S4210193339","display_name":"Revista Brasileira de Ecoturismo (RBEcotur)","issn_l":"1983-9391","issn":["1983-9391"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312537","host_organization_name":"Universidade Federal de S\u00e3o Paulo","host_organization_lineage":["https://openalex.org/P4310312537"],"host_organization_lineage_names":["Universidade Federal de S\u00e3o Paulo"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Brasileira de Ecoturismo (RBEcotur)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.34024/rbecotur.2023.v16.15151","doi":"https://doi.org/10.34024/rbecotur.2023.v16.15151","is_oa":true,"landing_page_url":"http://dx.doi.org/10.34024/rbecotur.2023.v16.15151","pdf_url":"https://periodicos.unifesp.br/index.php/ecoturismo/article/download/15151/10750","source":{"id":"https://openalex.org/S4210193339","display_name":"Revista Brasileira de Ecoturismo (RBEcotur)","issn_l":"1983-9391","issn":["1983-9391"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310312537","host_organization_name":"Universidade Federal de S\u00e3o Paulo","host_organization_lineage":["https://openalex.org/P4310312537"],"host_organization_lineage_names":["Universidade Federal de S\u00e3o Paulo"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Brasileira de Ecoturismo (RBEcotur)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4380249082.pdf","grobid_xml":"https://content.openalex.org/works/W4380249082.grobid-xml"},"referenced_works_count":9,"referenced_works":["https://openalex.org/W1559092653","https://openalex.org/W1995041610","https://openalex.org/W2068809526","https://openalex.org/W2102121218","https://openalex.org/W2503014672","https://openalex.org/W2557821197","https://openalex.org/W2620204476","https://openalex.org/W2736625655","https://openalex.org/W3094686323"],"related_works":["https://openalex.org/W7051830852","https://openalex.org/W7119258571","https://openalex.org/W7119380567","https://openalex.org/W4408939657","https://openalex.org/W4389918401","https://openalex.org/W7119405522","https://openalex.org/W4407869710","https://openalex.org/W4380248675","https://openalex.org/W4380248876","https://openalex.org/W4210422488"],"abstract_inverted_index":{"A":[0],"concess\u00e3o":[1,85,182],"de":[2,4,10,25,44,79,86,88,94,115,121,124,132,148,150,158,181,192,200,218,227,251,257,261,268,272,296],"servi\u00e7os":[3,30,87,149,228],"apoio":[5,89,151],"\u00e0":[6,90,152],"visita\u00e7\u00e3o":[7,91,153],"em":[8,13,68,141,154],"\u00e1reas":[9],"uso":[11,95],"p\u00fablico":[12,21,96],"parques":[14,69,142],"nacionais":[15,143],"est\u00e1":[16],"sendo":[17],"incentivada":[18],"pelo":[19],"poder":[20],"como":[22,284],"uma":[23,46,122],"forma":[24,193],"melhorar":[26],"a":[27,35,71,130,146,156,194,196,205,236,249,259,266],"qualidade":[28,76,197,232],"dos":[29,39,210,238],"prestados":[31],"e":[32,52,117,127,144,162,164,224,265,299],"contribuir":[33],"com":[34,129,168,229,248,294],"amplia\u00e7\u00e3o":[36],"da":[37,73,75,84,106,198,233],"experi\u00eancia":[38,237],"visitantes":[40,239],"nos":[41,222],"parques,":[42,155],"al\u00e9m":[43],"permitir":[45],"melhor":[47],"rela\u00e7\u00e3o":[48],"entre":[49,110],"interesses":[50],"p\u00fablicos":[51,170],"privados.":[53],"Diante":[54],"desse":[55],"panorama,":[56],"o":[57,63,82,137],"objetivo":[58],"deste":[59],"artigo":[60,176],"\u00e9":[61],"analisar":[62],"contexto":[64,138],"atual":[65],"das":[66,139,303],"concess\u00f5es":[67,140,288],"nacionais,":[70],"partir":[72,157],"perspectiva":[74],"na":[77,92,104,108,208,231],"presta\u00e7\u00e3o":[78,147,199],"servi\u00e7os,":[80,201],"observando":[81],"caso":[83],"\u00e1rea":[93],"do":[97,100,113,243],"Parque":[98],"Nacional":[99],"Itatiaia":[101],"(PNI),":[102],"localizado":[103],"serra":[105],"Mantiqueira,":[107],"divisa":[109],"os":[111,179,254,276,281,290,301],"estados":[112],"Rio":[114],"Janeiro":[116],"Minas":[118],"Gerais.":[119],"Trata-se":[120],"pesquisa":[123],"car\u00e1ter":[125],"explorat\u00f3rio":[126],"descritivo,":[128],"presen\u00e7a":[131],"um":[133,159],"referencial":[134],"te\u00f3rico-conceitual":[135],"sobre":[136,145,253,280],"levantamento":[160],"bibliogr\u00e1fico":[161],"documental,":[163],"entrevistas":[165],"semiestruturadas":[166],"realizadas":[167],"atores":[169,297],"que":[171,178,186,289,300],"atuam":[172],"no":[173,212,240,246,274],"PNI.":[174,213],"O":[175],"destaca":[177],"processos":[180,291],"foram":[183],"incentivados":[184],"para":[185,286],"as":[187,306],"empresas":[188],"parceiras":[189],"pudessem":[190],"atuar":[191],"ampliar":[195],"por\u00e9m":[202],"n\u00e3o":[203],"foi":[204],"realidade":[206],"apresentada":[207],"opini\u00e3o":[209],"entrevistados":[211],"Esperava-se":[214],"nesse":[215],"per\u00edodo":[216],"inicial":[217],"concess\u00e3o,":[219],"maior":[220,225],"agilidade":[221],"investimentos":[223],"gama":[226],"melhoria":[230,250],"presta\u00e7\u00e3o,":[234],"ampliando":[235],"parque.":[241],"Apesar":[242],"grande":[244],"avan\u00e7o":[245],"site,":[247],"explica\u00e7\u00f5es":[252],"atrativos,":[255],"disponibilidade":[256],"mapas,":[258],"possibilidade":[260],"comprar":[262],"ingressos":[263],"online":[264],"facilidade":[267],"pagamento":[269],"via":[270],"cart\u00e3o":[271],"d\u00e9bito/cr\u00e9dito,":[273],"entanto,":[275],"aspectos":[277],"negativos":[278],"prevalecem":[279],"positivos.":[282],"Sugere-se":[283],"conclus\u00e3o":[285],"novas":[287],"sejam":[292],"participativos,":[293],"envolvimento":[295],"locais,":[298],"objetivos":[302],"parcerias":[304],"considerem":[305],"demandas":[307],"locais.":[308]},"counts_by_year":[{"year":2024,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-06-12T00:00:00"}