{"id":"https://openalex.org/W4379384120","doi":"https://doi.org/10.1108/ijis-11-2022-0214","title":"Does human capital mediate the relationship between digital competence and service innovation capability? Evidence from the UAE during covid-19 pandemic","display_name":"Does human capital mediate the relationship between digital competence and service innovation capability? Evidence from the UAE during covid-19 pandemic","publication_year":2023,"publication_date":"2023-06-05","ids":{"openalex":"https://openalex.org/W4379384120","doi":"https://doi.org/10.1108/ijis-11-2022-0214"},"language":"en","primary_location":{"id":"doi:10.1108/ijis-11-2022-0214","doi":"https://doi.org/10.1108/ijis-11-2022-0214","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijis-11-2022-0214","pdf_url":null,"source":{"id":"https://openalex.org/S188742231","display_name":"International Journal of Innovation Science","issn_l":"1757-2223","issn":["1757-2223","1757-2231"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Innovation Science","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001223321","display_name":"Lama Blaique","orcid":"https://orcid.org/0000-0001-9330-5062","observed_orcids":["https://orcid.org/0000-0001-9330-5062"]},"institutions":[{"id":"https://openalex.org/I122640774","display_name":"American University in Dubai","ror":"https://ror.org/0540vvc38","country_code":"AE","type":"education","lineage":["https://openalex.org/I122640774"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Lama Blaique","raw_affiliation_strings":["Department of General Business and Management, American University in Dubai, Dubai, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of General Business and Management, American University in Dubai, Dubai, United Arab Emirates","institution_ids":["https://openalex.org/I122640774"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109383782","display_name":"Taghreed Abu-Salim","orcid":"https://orcid.org/0000-0002-2754-6551","observed_orcids":["https://orcid.org/0000-0002-2754-6551"]},"institutions":[{"id":"https://openalex.org/I117222138","display_name":"Abu Dhabi University","ror":"https://ror.org/01r3kjq03","country_code":"AE","type":"education","lineage":["https://openalex.org/I117222138"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Taghreed Abu Salim","raw_affiliation_strings":["Department of Business, Abu Dhabi University, Abu Dhabi, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business, Abu Dhabi University, Abu Dhabi, United Arab Emirates","institution_ids":["https://openalex.org/I117222138"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067848436","display_name":"Farzana Asad Mir","orcid":"https://orcid.org/0000-0001-9378-1800","observed_orcids":["https://orcid.org/0000-0001-9378-1800"]},"institutions":[{"id":"https://openalex.org/I193260172","display_name":"British University in Dubai","ror":"https://ror.org/00mc18523","country_code":"AE","type":"education","lineage":["https://openalex.org/I193260172"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Farzana Asad Mir","raw_affiliation_strings":["Department of Business Management, The British University in Dubai, Dubai, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Management, The British University in Dubai, Dubai, United Arab Emirates","institution_ids":["https://openalex.org/I193260172"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.4954,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.94224145,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"16","issue":"4","first_page":"709","last_page":"730"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.3889000117778778,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.3889000117778778,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.33739998936653137,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12958","display_name":"Digital Economy and Transformation","score":0.05380000174045563,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-skills","display_name":"digital skills","score":0.9869999885559082},{"id":"https://openalex.org/keywords/human-capital","display_name":"human capital","score":0.8500000238418579},{"id":"https://openalex.org/keywords/service-innovation-capability","display_name":"service innovation capability","score":0.9879999756813049},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.6460000276565552},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.7080000042915344},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9990000128746033},{"id":"https://openalex.org/keywords/united-arab-emirates","display_name":"United Arab Emirates","score":0.765999972820282},{"id":"https://openalex.org/keywords/strategic-resources","display_name":"strategic resources","score":0.5540000200271606}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.8187383413314819},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.7202760577201843},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6036831140518188},{"id":"https://openalex.org/C2776943663","wikidata":"https://www.wikidata.org/wiki/Q165687","display_name":"Human capital","level":2,"score":0.5972801446914673},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.4687424302101135},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.4644918739795685},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46066752076148987},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4523308575153351},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.4450068175792694},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4405111074447632},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.425302654504776},{"id":"https://openalex.org/C2993311118","wikidata":"https://www.wikidata.org/wiki/Q51379","display_name":"Positive relationship","level":2,"score":0.41772329807281494},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3584791421890259},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.34974485635757446},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.24824735522270203},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.2278093695640564},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19034436345100403},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.1438511610031128},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.12613767385482788},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08609247207641602},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.08316418528556824},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0814405083656311},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijis-11-2022-0214","doi":"https://doi.org/10.1108/ijis-11-2022-0214","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijis-11-2022-0214","pdf_url":null,"source":{"id":"https://openalex.org/S188742231","display_name":"International Journal of Innovation Science","issn_l":"1757-2223","issn":["1757-2223","1757-2231"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Innovation Science","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":1.0,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"},{"score":0.833299994468689,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"sustainable_development_goals_aurora":[{"score":0.5799999833106995,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":76,"referenced_works":["https://openalex.org/W659383343","https://openalex.org/W1519671946","https://openalex.org/W1559305726","https://openalex.org/W1660626617","https://openalex.org/W1671250292","https://openalex.org/W1857095981","https://openalex.org/W1888654117","https://openalex.org/W1971113278","https://openalex.org/W1983143844","https://openalex.org/W1988050849","https://openalex.org/W2017379636","https://openalex.org/W2031963190","https://openalex.org/W2042231985","https://openalex.org/W2048983090","https://openalex.org/W2049998791","https://openalex.org/W2060952963","https://openalex.org/W2066090712","https://openalex.org/W2070519578","https://openalex.org/W2088366129","https://openalex.org/W2098419406","https://openalex.org/W2101348440","https://openalex.org/W2101751396","https://openalex.org/W2105846236","https://openalex.org/W2106096361","https://openalex.org/W2114483607","https://openalex.org/W2119652992","https://openalex.org/W2120260080","https://openalex.org/W2123380611","https://openalex.org/W2123709218","https://openalex.org/W2126840412","https://openalex.org/W2140109874","https://openalex.org/W2142471397","https://openalex.org/W2144442218","https://openalex.org/W2162119194","https://openalex.org/W2170918292","https://openalex.org/W2190159793","https://openalex.org/W2223470559","https://openalex.org/W2239306219","https://openalex.org/W2240963366","https://openalex.org/W2329704996","https://openalex.org/W2467034131","https://openalex.org/W2512186632","https://openalex.org/W2593426597","https://openalex.org/W2593962681","https://openalex.org/W2738241474","https://openalex.org/W2765545413","https://openalex.org/W2787308268","https://openalex.org/W2897177701","https://openalex.org/W2905811773","https://openalex.org/W2945419151","https://openalex.org/W2963341856","https://openalex.org/W2964529578","https://openalex.org/W2968071555","https://openalex.org/W2989564995","https://openalex.org/W2996875104","https://openalex.org/W3000794329","https://openalex.org/W3001428562","https://openalex.org/W3014987913","https://openalex.org/W3033668954","https://openalex.org/W3034121190","https://openalex.org/W3086038539","https://openalex.org/W3092831933","https://openalex.org/W3108812119","https://openalex.org/W3112766791","https://openalex.org/W3124543975","https://openalex.org/W3130038139","https://openalex.org/W3135308383","https://openalex.org/W3187657746","https://openalex.org/W4205117012","https://openalex.org/W4232182780","https://openalex.org/W4281685270","https://openalex.org/W4281772802","https://openalex.org/W4293771241","https://openalex.org/W4306160489","https://openalex.org/W4307158954","https://openalex.org/W4362608431"],"related_works":["https://openalex.org/W4281772802","https://openalex.org/W4409196369","https://openalex.org/W7128960032","https://openalex.org/W4206702543","https://openalex.org/W4378838079","https://openalex.org/W4412057397","https://openalex.org/W7163535711","https://openalex.org/W4313400064","https://openalex.org/W3004228787","https://openalex.org/W4399325857"],"abstract_inverted_index":{"Purpose":[0],"The":[1,68],"purpose":[2],"of":[3,36,70,116,135],"this":[4,26],"study":[5,108,130],"is":[6,28,82,100],"to":[7,17,93,110],"investigate":[8],"the":[9,15,20,34,53,91,96,117,133],"relationship":[10,27,86,118],"between":[11,87,119],"digital":[12,88,120],"competence":[13,89,121],"and":[14,23,90,122],"capability":[16],"innovate":[18,94],"in":[19,33,52,95,126],"service":[21,49,97],"sector":[22,50],"examine":[24],"if":[25],"mediated":[29,102],"by":[30,103,112],"human":[31,104,136],"capital":[32,137],"context":[35],"COVID-19":[37],"pandemic.":[38],"Design/methodology/approach":[39],"Using":[40],"a":[41,83,139],"cross-sectional":[42],"survey,":[43],"data":[44],"were":[45,58],"collected":[46],"from":[47],"188":[48],"professionals":[51],"United":[54],"Arab":[55],"Emirates.":[56],"Data":[57],"analyzed":[59],"using":[60],"partial":[61,71],"least":[62,72],"square-based":[63],"structural":[64,75],"equation":[65,76],"modeling.":[66],"Findings":[67],"findings":[69],"square":[73],"based":[74],"modeling":[77],"analysis":[78],"indicate":[79],"that":[80],"there":[81],"significant":[84],"positive":[85],"capacity":[92],"sector,":[98],"which":[99],"partially":[101],"capital.":[105],"Originality/value":[106],"This":[107,129],"contributes":[109],"knowledge":[111],"offering":[113],"an":[114],"understanding":[115],"innovation":[123],"capability,":[124],"especially":[125],"uncertain":[127],"situations.":[128],"also":[131],"notes":[132],"importance":[134],"as":[138],"strategic":[140],"resource":[141],"for":[142],"innovation.":[143]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2023-06-06T00:00:00"}