{"id":"https://openalex.org/W4377085015","doi":"https://doi.org/10.1051/e3sconf/202338804058","title":"Measuring and Analyzing the Factors Affecting User\u2019s Satisfaction with the PeduliLindungi Application","display_name":"Measuring and Analyzing the Factors Affecting User\u2019s Satisfaction with the PeduliLindungi Application","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4377085015","doi":"https://doi.org/10.1051/e3sconf/202338804058"},"language":"en","primary_location":{"id":"doi:10.1051/e3sconf/202338804058","doi":"https://doi.org/10.1051/e3sconf/202338804058","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1051/e3sconf/202338804058","pdf_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/25/e3sconf_icobar2023_04058.pdf","source":{"id":"https://openalex.org/S4210186093","display_name":"E3S Web of Conferences","issn_l":"2267-1242","issn":["2267-1242","2555-0403"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"E3S Web of Conferences","raw_type":"journal-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/25/e3sconf_icobar2023_04058.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074061125","display_name":"Johan Felix Alfarrel","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Johan Felix Alfarrel","raw_affiliation_strings":["Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia 11480"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia 11480","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045632378","display_name":"Noerlina","orcid":"https://orcid.org/0000-0003-3822-2701","observed_orcids":["https://orcid.org/0000-0003-3822-2701"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Noerlina","raw_affiliation_strings":["Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia 11480"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Systems Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia 11480","institution_ids":["https://openalex.org/I166073570"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5074061125"],"corresponding_institution_ids":["https://openalex.org/I166073570"],"apc_list":null,"apc_paid":null,"fwci":1.6891,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.8359333,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":96},"biblio":{"volume":"388","issue":null,"first_page":"04058","last_page":"04058"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9491999745368958,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9491999745368958,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12943","display_name":"COVID-19 Digital Contact Tracing","score":0.037700001150369644,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.004100000020116568,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/pedulilindungi-application","display_name":"PeduliLindungi application","score":0.9179999828338623},{"id":"https://openalex.org/keywords/digital-contact-tracing","display_name":"digital contact tracing","score":0.9810000061988831},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.8320000171661377},{"id":"https://openalex.org/keywords/privacy-concerns","display_name":"privacy concerns","score":0.9919999837875366},{"id":"https://openalex.org/keywords/trust-beliefs","display_name":"trust beliefs","score":0.6549999713897705},{"id":"https://openalex.org/keywords/delone-and-mclean-model","display_name":"DeLone and McLean model","score":0.7369999885559082},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.7039999961853027},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.7509999871253967},{"id":"https://openalex.org/keywords/data-privacy","display_name":"data privacy","score":0.6000000238418579},{"id":"https://openalex.org/keywords/system-quality","display_name":"system quality","score":0.8579999804496765},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.9620000123977661},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.949999988079071},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8920000195503235}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5381619930267334},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.518054723739624},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5159316658973694},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5028073787689209},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.48317113518714905},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.46800723671913147},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4397123456001282},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.42196163535118103},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.3786313831806183},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.36879122257232666},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33893561363220215},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14353808760643005},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.13588973879814148},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11943039298057556},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11440089344978333},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1051/e3sconf/202338804058","doi":"https://doi.org/10.1051/e3sconf/202338804058","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1051/e3sconf/202338804058","pdf_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/25/e3sconf_icobar2023_04058.pdf","source":{"id":"https://openalex.org/S4210186093","display_name":"E3S Web of Conferences","issn_l":"2267-1242","issn":["2267-1242","2555-0403"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"E3S Web of Conferences","raw_type":"journal-article"},{"id":"pmh:oai:edpsciences.org:dkey/10.1051/e3sconf/202338804058","doi":null,"is_oa":true,"landing_page_url":"https://www.e3s-conferences.org/10.1051/e3sconf/202338804058/pdf","pdf_url":"https://www.e3s-conferences.org/10.1051/e3sconf/202338804058/pdf","source":{"id":"https://openalex.org/S4306400744","display_name":"Springer Link (Chiba Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I8488066","host_organization_name":"Chiba Institute of Technology","host_organization_lineage":["https://openalex.org/I8488066"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://doi.org/10.1051/e3sconf/202338804058","raw_type":"Text"},{"id":"pmh:oai:doaj.org/article:b5583f7b128a40769e1c7e1bc4968e2b","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/b5583f7b128a40769e1c7e1bc4968e2b","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"E3S Web of Conferences, Vol 388, p 04058 (2023)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1051/e3sconf/202338804058","doi":"https://doi.org/10.1051/e3sconf/202338804058","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1051/e3sconf/202338804058","pdf_url":"https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/25/e3sconf_icobar2023_04058.pdf","source":{"id":"https://openalex.org/S4210186093","display_name":"E3S Web of Conferences","issn_l":"2267-1242","issn":["2267-1242","2555-0403"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319748","host_organization_name":"EDP Sciences","host_organization_lineage":["https://openalex.org/P4310319748","https://openalex.org/P4310319982"],"host_organization_lineage_names":["EDP Sciences","Science Press"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"E3S Web of Conferences","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5683000087738037,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4377085015.pdf","grobid_xml":"https://content.openalex.org/works/W4377085015.grobid-xml"},"referenced_works_count":27,"referenced_works":["https://openalex.org/W1531509239","https://openalex.org/W1721421031","https://openalex.org/W1791587663","https://openalex.org/W1970811284","https://openalex.org/W2057012437","https://openalex.org/W2114424795","https://openalex.org/W2555756618","https://openalex.org/W2793319820","https://openalex.org/W2921867009","https://openalex.org/W3021029151","https://openalex.org/W3036422000","https://openalex.org/W3052305151","https://openalex.org/W3126534188","https://openalex.org/W3131603193","https://openalex.org/W3136821457","https://openalex.org/W3159961756","https://openalex.org/W3160657613","https://openalex.org/W4200527610","https://openalex.org/W4205520904","https://openalex.org/W4205557541","https://openalex.org/W4206234677","https://openalex.org/W4213050198","https://openalex.org/W4214927238","https://openalex.org/W4220667831","https://openalex.org/W4220935917","https://openalex.org/W4226331908","https://openalex.org/W4256311900"],"related_works":["https://openalex.org/W4323520547","https://openalex.org/W3165986253","https://openalex.org/W4392544310","https://openalex.org/W4323894858","https://openalex.org/W4309216789","https://openalex.org/W4412179652","https://openalex.org/W4312741163","https://openalex.org/W4292547244","https://openalex.org/W4319309323","https://openalex.org/W4388282699"],"abstract_inverted_index":{"Many":[0],"countries":[1],"in":[2,28,114,208],"the":[3,14,17,30,34,41,48,55,66,71,79,92,106,147,155,158,202,205],"world":[4],"use":[5,42,173],"Digital":[6],"Contact":[7],"Tracing":[8],"as":[9],"an":[10],"effort":[11],"to":[12,40,53,90,105],"prevent":[13],"spread":[15],"of":[16,43,57,68,70,94,108,157,172,204],"Covid-19":[18],"virus.":[19],"On":[20],"one":[21],"hand,":[22,36],"this":[23,87,115,152,199],"application":[24,76,175],"is":[25,117,138],"quite":[26],"effective":[27],"controlling":[29],"virus,":[31],"but":[32],"on":[33,65,174],"other":[35],"issues":[37],"arise":[38],"related":[39,104],"personal":[44],"information":[45,109,184],"collected":[46,137],"through":[47,126],"application.":[49],"This":[50],"paper":[51,88],"attempts":[52],"reveal":[54,91],"role":[56,93,156,203],"privacy":[58,160,210],"concern,":[59,161],"trust":[60,187],"belief":[61,64,207],"and":[62,100,102,131,178,186],"risk":[63,162],"satisfaction":[67,177],"users":[69],"PeduliLindungi":[72],"application,":[73],"a":[74,123,191],"DCT":[75],"developed":[77],"by":[78,98,119],"Indonesian":[80],"government.":[81],"Apart":[82],"from":[83,149],"these":[84],"three":[85],"variables,":[86],"tries":[89],"several":[95],"variables":[96,159],"proposed":[97],"DeLone":[99],"McLean":[101],"Davis":[103],"adoption":[107],"technology.":[110],"The":[111,135],"method":[112],"used":[113],"research":[116],"quantitative":[118],"collecting":[120],"respondents":[121],"using":[122,140],"questionnaire":[124],"sent":[125],"online":[127],"social":[128],"media":[129],"platforms":[130],"instant":[132],"messaging":[133],"platforms.":[134],"data":[136,148],"processed":[139],"Smart":[141],"PLS":[142],"3":[143],"software.":[144],"After":[145],"analyzing":[146],"242":[150],"respondents,":[151],"study":[153,200],"confirmed":[154],"belief,":[163],"system":[164],"quality,":[165,169],"perceived":[166,170],"usefulness,":[167],"service":[168],"ease":[171],"user":[176,195,213],"it":[179],"was":[180],"also":[181],"found":[182],"that":[183],"quality":[185],"did":[188],"not":[189],"have":[190],"significant":[192],"relationship":[193],"with":[194],"satisfaction.":[196,214],"In":[197],"addition,":[198],"reveals":[201],"Risk":[206],"mediating":[209],"concerns":[211],"towards":[212]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-05-20T00:00:00"}
