{"id":"https://openalex.org/W4376865595","doi":"https://doi.org/10.1108/jhti-06-2022-0244","title":"Critical success factors for virtual hotel operator partnership with small- and medium-sized hotels: perspectives of owners and operators","display_name":"Critical success factors for virtual hotel operator partnership with small- and medium-sized hotels: perspectives of owners and operators","publication_year":2023,"publication_date":"2023-05-16","ids":{"openalex":"https://openalex.org/W4376865595","doi":"https://doi.org/10.1108/jhti-06-2022-0244"},"language":"en","primary_location":{"id":"doi:10.1108/jhti-06-2022-0244","doi":"https://doi.org/10.1108/jhti-06-2022-0244","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jhti-06-2022-0244","pdf_url":null,"source":{"id":"https://openalex.org/S4210226067","display_name":"Journal of Hospitality and Tourism Insights","issn_l":"2514-9792","issn":["2514-9792","2514-9806"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","fnege-4","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality and Tourism Insights","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037985343","display_name":"Fajar Kusnadi Kusumah Putra","orcid":"https://orcid.org/0000-0002-4123-559X","observed_orcids":["https://orcid.org/0000-0002-4123-559X"]},"institutions":[{"id":"https://openalex.org/I4405256786","display_name":"Politeknik Pariwisata NHI Bandung","ror":"https://ror.org/04hjvxe87","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405256786"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Fajar Kusnadi Kusumah Putra","raw_affiliation_strings":["Department of Hospitality, NHI Bandung Tourism Polytechnic, Bandung, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-4123-559X","affiliations":[{"raw_affiliation_string":"Department of Hospitality, NHI Bandung Tourism Polytechnic, Bandung, Indonesia","institution_ids":["https://openalex.org/I4405256786"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005460332","display_name":"Rob Law","orcid":"https://orcid.org/0000-0001-7199-3757","observed_orcids":["https://orcid.org/0000-0001-7199-3757"]},"institutions":[{"id":"https://openalex.org/I204512498","display_name":"University of Macau","ror":"https://ror.org/01r4q9n85","country_code":"MO","type":"education","lineage":["https://openalex.org/I204512498"]}],"countries":["MO"],"is_corresponding":false,"raw_author_name":"Rob Law","raw_affiliation_strings":["Department of Integrated Resort and Tourism Management, Faculty of Business Administration, Asia-Pacific Academy of Economics and Management, University of Macau, Taipa, Macao"],"raw_orcid":"https://orcid.org/0000-0001-7199-3757","affiliations":[{"raw_affiliation_string":"Department of Integrated Resort and Tourism Management, Faculty of Business Administration, Asia-Pacific Academy of Economics and Management, University of Macau, Taipa, Macao","institution_ids":["https://openalex.org/I204512498"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.3248,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.91893252,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"7","issue":"3","first_page":"1391","last_page":"1411"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12933","display_name":"Franchising Strategies and Performance","score":0.5985999703407288,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12933","display_name":"Franchising Strategies and Performance","score":0.5985999703407288,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0575999990105629,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.057100001722574234,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/small-and-medium-sized-hotels","display_name":"small and medium-sized hotels","score":0.9399999976158142},{"id":"https://openalex.org/keywords/critical-success-factors","display_name":"success factors","score":0.906000018119812},{"id":"https://openalex.org/keywords/hotel-management-system","display_name":"hotel management system","score":0.7749999761581421},{"id":"https://openalex.org/keywords/property-management-systems","display_name":"property management systems","score":0.9240000247955322},{"id":"https://openalex.org/keywords/hotel-partnerships","display_name":"hotel partnerships","score":0.49000000953674316},{"id":"https://openalex.org/keywords/digital-technology-adoption","display_name":"digital technology adoption","score":0.6309999823570251},{"id":"https://openalex.org/keywords/customer-relationships","display_name":"customer relationships","score":0.625},{"id":"https://openalex.org/keywords/human-resource-development","display_name":"human resource development","score":0.6990000009536743},{"id":"https://openalex.org/keywords/innovation-strategy","display_name":"innovation strategy","score":0.7110000252723694}],"concepts":[{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.6817559003829956},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6302227973937988},{"id":"https://openalex.org/C71750763","wikidata":"https://www.wikidata.org/wiki/Q646164","display_name":"General partnership","level":2,"score":0.5073303580284119},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.493056982755661},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4616678059101105},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.43151891231536865},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.40234601497650146},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2248246967792511},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jhti-06-2022-0244","doi":"https://doi.org/10.1108/jhti-06-2022-0244","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jhti-06-2022-0244","pdf_url":null,"source":{"id":"https://openalex.org/S4210226067","display_name":"Journal of Hospitality and Tourism Insights","issn_l":"2514-9792","issn":["2514-9792","2514-9806"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","fnege-4","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality and Tourism Insights","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.428600013256073,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":65,"referenced_works":["https://openalex.org/W284293256","https://openalex.org/W1532109527","https://openalex.org/W1584285484","https://openalex.org/W1634008075","https://openalex.org/W1963524431","https://openalex.org/W1975008082","https://openalex.org/W1978566228","https://openalex.org/W1994922806","https://openalex.org/W1995999171","https://openalex.org/W1996343521","https://openalex.org/W2000215786","https://openalex.org/W2012361785","https://openalex.org/W2023019398","https://openalex.org/W2027444127","https://openalex.org/W2027732730","https://openalex.org/W2032332095","https://openalex.org/W2052362963","https://openalex.org/W2053293508","https://openalex.org/W2062359123","https://openalex.org/W2063884363","https://openalex.org/W2107448976","https://openalex.org/W2126633685","https://openalex.org/W2138887505","https://openalex.org/W2142458270","https://openalex.org/W2143717217","https://openalex.org/W2222585214","https://openalex.org/W2395005458","https://openalex.org/W2488911785","https://openalex.org/W2551135017","https://openalex.org/W2556325343","https://openalex.org/W2574160389","https://openalex.org/W2741407193","https://openalex.org/W2756476037","https://openalex.org/W2760272968","https://openalex.org/W2768654572","https://openalex.org/W2770133567","https://openalex.org/W2777842559","https://openalex.org/W2780723616","https://openalex.org/W2780982890","https://openalex.org/W2786541293","https://openalex.org/W2788722511","https://openalex.org/W2800700836","https://openalex.org/W2808832841","https://openalex.org/W2885406257","https://openalex.org/W2888998772","https://openalex.org/W2916837194","https://openalex.org/W2923469844","https://openalex.org/W2926340035","https://openalex.org/W2934786214","https://openalex.org/W2938224100","https://openalex.org/W2971974760","https://openalex.org/W2991627427","https://openalex.org/W3036933045","https://openalex.org/W3045868571","https://openalex.org/W3103045416","https://openalex.org/W3103369716","https://openalex.org/W3155547099","https://openalex.org/W3173572631","https://openalex.org/W3187882290","https://openalex.org/W3201081275","https://openalex.org/W4206920775","https://openalex.org/W4234580964","https://openalex.org/W4251546672","https://openalex.org/W4403662187","https://openalex.org/W6904761892"],"related_works":["https://openalex.org/W3146733887","https://openalex.org/W4388415259","https://openalex.org/W7215110509","https://openalex.org/W6904761892","https://openalex.org/W4409267484","https://openalex.org/W6980826218","https://openalex.org/W4212891789","https://openalex.org/W2144912615","https://openalex.org/W4396646663","https://openalex.org/W6968455657"],"abstract_inverted_index":{"Purpose":[0],"This":[1,27,152,168],"paper":[2],"identifies":[3,155],"the":[4,95,118,133,140,161,172,177,194,202,206,212],"critical":[5],"success":[6],"factors":[7,143],"(CSFs)":[8],"of":[9,163,179,205],"virtual":[10],"hotel":[11,16,38,52,76,164],"operator":[12],"(VHO)":[13],"in":[14,116,126,132,176,183,192,211],"using":[15],"management":[17,85,191],"system":[18],"partnerships":[19],"with":[20,33,37,62,98],"small-":[21],"and":[22,40,54,66,72,83,103,107,129,148,166,208],"medium-sized":[23],"hotels":[24],"(SMSHs).":[25],"Design/methodology/approach":[26],"study":[28,153],"uses":[29],"a":[30,91],"qualitative":[31],"approach,":[32],"25":[34],"semi-structured":[35],"interviews":[36],"owners":[39,53,165],"VHO":[41,60,115,158,190],"management.":[42,167],"Thematic":[43],"analysis":[44],"is":[45],"used":[46],"to":[47,50,171,200],"determine":[48],"themes":[49],"evaluate":[51],"operators'":[55],"perceptions.":[56],"Findings":[57,111],"CSFs":[58,156,175,197],"for":[59,114,157,189,198],"partnership":[61],"SMSHs":[63,99],"include":[64],"marketing":[65],"promotion":[67],"strategies,":[68,80],"client":[69],"relationships,":[70],"training":[71],"human":[73],"resources":[74],"development,":[75],"operation":[77],"management,":[78],"innovation":[79],"capital":[81],"expenditures":[82],"property":[84],"systems":[86],"(PMSs).":[87],"VHOs":[88],"also":[89],"have":[90],"symbolic":[92],"impact":[93],"on":[94,174],"mutualistic":[96],"relationship":[97],"by":[100],"increasing":[101,130],"service":[102],"enhancing":[104],"product":[105],"competitiveness":[106],"profitability.":[108],"Research":[109],"limitations/implications":[110],"are":[112,187],"beneficial":[113,188],"determining":[117,193],"most":[119,195],"significant":[120,196],"CSFs,":[121],"thereby":[122],"establishing":[123],"additional":[124],"metrics":[125],"business":[127,203],"performance":[128,204],"resilience":[131,210],"accommodation":[134,213],"sector.":[135,214],"Further":[136],"studies":[137],"can":[138],"measure":[139,201],"digital":[141,180],"technology":[142,181],"from":[144,160],"VHO,":[145],"including":[146],"PMSs":[147],"mobile":[149],"applications.":[150],"Originality/value":[151],"first":[154],"companies":[159,199,207],"perspectives":[162],"contribution":[169],"adds":[170],"literature":[173],"context":[178],"implementation":[182],"SMSHs.":[184],"Moreover,":[185],"implications":[186],"increase":[209]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":3}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2023-05-18T00:00:00"}