{"id":"https://openalex.org/W4376107161","doi":"https://doi.org/10.1080/08841241.2022.2152918","title":"Quality of higher education experience, satisfaction, and well-being: genuinely caring for our students-consumers","display_name":"Quality of higher education experience, satisfaction, and well-being: genuinely caring for our students-consumers","publication_year":2023,"publication_date":"2023-05-09","ids":{"openalex":"https://openalex.org/W4376107161","doi":"https://doi.org/10.1080/08841241.2022.2152918"},"language":"en","primary_location":{"id":"doi:10.1080/08841241.2022.2152918","doi":"https://doi.org/10.1080/08841241.2022.2152918","is_oa":false,"landing_page_url":"https://doi.org/10.1080/08841241.2022.2152918","pdf_url":null,"source":{"id":"https://openalex.org/S40814766","display_name":"Journal of Marketing for HIGHER EDUCATION","issn_l":"0884-1241","issn":["0884-1241","1540-7144"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Marketing for Higher Education","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064183987","display_name":"Viraiyan Teeroovengadum","orcid":"https://orcid.org/0000-0003-3270-8532","observed_orcids":["https://orcid.org/0000-0003-3270-8532"]},"institutions":[{"id":"https://openalex.org/I69072986","display_name":"University of Mauritius","ror":"https://ror.org/05cyprz33","country_code":"MU","type":"education","lineage":["https://openalex.org/I69072986"]}],"countries":["MU"],"is_corresponding":true,"raw_author_name":"Viraiyan Teeroovengadum","raw_affiliation_strings":["Department of Management, University of Mauritius, Reduit, Mauritius"],"raw_orcid":"https://orcid.org/0000-0003-3270-8532","affiliations":[{"raw_affiliation_string":"Department of Management, University of Mauritius, Reduit, Mauritius","institution_ids":["https://openalex.org/I69072986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087109003","display_name":"Christian M. Ringle","orcid":"https://orcid.org/0000-0002-7027-8804","observed_orcids":["https://orcid.org/0000-0002-7027-8804"]},"institutions":[{"id":"https://openalex.org/I884043246","display_name":"Hamburg University of Technology","ror":"https://ror.org/04bs1pb34","country_code":"DE","type":"education","lineage":["https://openalex.org/I884043246"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christian M. Ringle","raw_affiliation_strings":["Institute of Human Resource Management and Organizations, Hamburg University of Technology Hamburg, Germany"],"raw_orcid":"https://orcid.org/0000-0002-7027-8804","affiliations":[{"raw_affiliation_string":"Institute of Human Resource Management and Organizations, Hamburg University of Technology Hamburg, Germany","institution_ids":["https://openalex.org/I884043246"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024991602","display_name":"Robin Nunkoo","orcid":"https://orcid.org/0000-0002-3583-9717","observed_orcids":["https://orcid.org/0000-0002-3583-9717"]},"institutions":[{"id":"https://openalex.org/I11701301","display_name":"Griffith University","ror":"https://ror.org/02sc3r913","country_code":"AU","type":"education","lineage":["https://openalex.org/I11701301"]},{"id":"https://openalex.org/I124055696","display_name":"University of Copenhagen","ror":"https://ror.org/035b05819","country_code":"DK","type":"education","lineage":["https://openalex.org/I124055696"]},{"id":"https://openalex.org/I180519160","display_name":"Copenhagen Business School","ror":"https://ror.org/04sppb023","country_code":"DK","type":"education","lineage":["https://openalex.org/I180519160"]},{"id":"https://openalex.org/I24027795","display_name":"University of Johannesburg","ror":"https://ror.org/04z6c2n17","country_code":"ZA","type":"education","lineage":["https://openalex.org/I24027795"]},{"id":"https://openalex.org/I69072986","display_name":"University of Mauritius","ror":"https://ror.org/05cyprz33","country_code":"MU","type":"education","lineage":["https://openalex.org/I69072986"]}],"countries":["AU","DK","MU","ZA"],"is_corresponding":false,"raw_author_name":"Robin Nunkoo","raw_affiliation_strings":["Copenhagen Business School, University of Copenhagen, Copenhagen, Denmark","Department of Management, University of Mauritius, Reduit, Mauritius","Griffith Institute for Tourism, Griffith University, Griffith, Australia","School of Tourism and Hospitality, University of Johannesburg, Johannesburg, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Copenhagen Business School, University of Copenhagen, Copenhagen, Denmark","institution_ids":["https://openalex.org/I124055696","https://openalex.org/I180519160"]},{"raw_affiliation_string":"Department of Management, University of Mauritius, Reduit, Mauritius","institution_ids":["https://openalex.org/I69072986"]},{"raw_affiliation_string":"Griffith Institute for Tourism, Griffith University, Griffith, Australia","institution_ids":["https://openalex.org/I11701301"]},{"raw_affiliation_string":"School of Tourism and Hospitality, University of Johannesburg, Johannesburg, South Africa","institution_ids":["https://openalex.org/I24027795"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5053591304","display_name":"Hamish Bennett Coates","orcid":"https://orcid.org/0000-0001-5763-3229","observed_orcids":["https://orcid.org/0000-0001-5763-3229"]},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Hamish Coates","raw_affiliation_strings":["Higher Education Division, Institute of Education, Tsinghua University, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Higher Education Division, Institute of Education, Tsinghua University, Beijing, China","institution_ids":["https://openalex.org/I99065089"]}]}],"institutions":[],"countries_distinct_count":6,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5064183987"],"corresponding_institution_ids":["https://openalex.org/I69072986"],"apc_list":null,"apc_paid":null,"fwci":2.6904,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.90942798,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"34","issue":"2","first_page":"1012","last_page":"1034"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8511000275611877,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8511000275611877,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.10490000247955322,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10267","display_name":"Higher Education Research Studies","score":0.011099999770522118,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-in-higher-education","display_name":"higher education quality","score":0.8930000066757202},{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.9919999837875366},{"id":"https://openalex.org/keywords/subjective-well-being","display_name":"subjective well-being","score":0.9700000286102295},{"id":"https://openalex.org/keywords/higher-education-marketing","display_name":"higher education marketing","score":0.8730000257492065},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.5139999985694885},{"id":"https://openalex.org/keywords/expectation-disconfirmation-theory","display_name":"expectancy disconfirmation theory","score":0.7670000195503235},{"id":"https://openalex.org/keywords/stimulus-organism-response-model","display_name":"stimulus-organism-response model","score":0.8809999823570251}],"concepts":[{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.8578180074691772},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6176173686981201},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5242502689361572},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46265867352485657},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.41806313395500183},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.35996419191360474},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.34783127903938293},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.324779748916626},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.11890047788619995},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10931959748268127},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.10709479451179504},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1080/08841241.2022.2152918","doi":"https://doi.org/10.1080/08841241.2022.2152918","is_oa":false,"landing_page_url":"https://doi.org/10.1080/08841241.2022.2152918","pdf_url":null,"source":{"id":"https://openalex.org/S40814766","display_name":"Journal of Marketing for HIGHER EDUCATION","issn_l":"0884-1241","issn":["0884-1241","1540-7144"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Marketing for Higher Education","raw_type":"journal-article"},{"id":"pmh:oai:research-api.cbs.dk:openaire_cris_publications/eaacb930-8a33-4506-94f9-21ed43f91ea0","doi":null,"is_oa":false,"landing_page_url":"https://research.cbs.dk/en/publications/eaacb930-8a33-4506-94f9-21ed43f91ea0","pdf_url":null,"source":{"id":"https://openalex.org/S4306401458","display_name":"CBS Research Portal (Copenhagen Business School)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I180519160","host_organization_name":"Copenhagen Business School","host_organization_lineage":["https://openalex.org/I180519160"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Teeroovengadum, V, Ringle, C M, Nunkoo, R & Coates, H 2024, 'Quality of Higher Education Experience, Satisfaction, and Well-being : Genuinely Caring for Our Students-consumers', Journal of Marketing for Higher Education, vol. 34, no. 2, pp. 1012-1034. https://doi.org/10.1080/08841241.2022.2152918","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:RePEc:taf:jmkthe:v:34:y:2024:i:2:p:1012-1034","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/08841241.2022.2152918","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:tore.tuhh.de:11420/15396","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/11420/15396","pdf_url":null,"source":{"id":"https://openalex.org/S4306401751","display_name":"tub.dok (Hamburg University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I884043246","host_organization_name":"Hamburg University of Technology","host_organization_lineage":["https://openalex.org/I884043246"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality education","id":"https://metadata.un.org/sdg/4","score":0.8278999924659729}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":133,"referenced_works":["https://openalex.org/W37476018","https://openalex.org/W1204404493","https://openalex.org/W1525204464","https://openalex.org/W1545460766","https://openalex.org/W1581351409","https://openalex.org/W1584425484","https://openalex.org/W1588629993","https://openalex.org/W1689771227","https://openalex.org/W1967827718","https://openalex.org/W1970021328","https://openalex.org/W1975035395","https://openalex.org/W1978715225","https://openalex.org/W1981018178","https://openalex.org/W1985389812","https://openalex.org/W1997393016","https://openalex.org/W2000380427","https://openalex.org/W2002235336","https://openalex.org/W2006161831","https://openalex.org/W2014586859","https://openalex.org/W2016712433","https://openalex.org/W2019078893","https://openalex.org/W2019094971","https://openalex.org/W2020713908","https://openalex.org/W2022778828","https://openalex.org/W2023240675","https://openalex.org/W2023591119","https://openalex.org/W2024828482","https://openalex.org/W2028184439","https://openalex.org/W2028254257","https://openalex.org/W2028809046","https://openalex.org/W2032414970","https://openalex.org/W2035595321","https://openalex.org/W2036796144","https://openalex.org/W2038851187","https://openalex.org/W2040541818","https://openalex.org/W2041774501","https://openalex.org/W2055438252","https://openalex.org/W2068646213","https://openalex.org/W2068678418","https://openalex.org/W2073462901","https://openalex.org/W2073804644","https://openalex.org/W2077202653","https://openalex.org/W2085448739","https://openalex.org/W2088812272","https://openalex.org/W2093332920","https://openalex.org/W2099772303","https://openalex.org/W2100085738","https://openalex.org/W2101462238","https://openalex.org/W2103506435","https://openalex.org/W2105718448","https://openalex.org/W2109232039","https://openalex.org/W2118641154","https://openalex.org/W2118810240","https://openalex.org/W2120127888","https://openalex.org/W2122039264","https://openalex.org/W2122340903","https://openalex.org/W2125698068","https://openalex.org/W2131568786","https://openalex.org/W2131663864","https://openalex.org/W2134742852","https://openalex.org/W2139021846","https://openalex.org/W2140934141","https://openalex.org/W2143038213","https://openalex.org/W2148329871","https://openalex.org/W2148645150","https://openalex.org/W2151141708","https://openalex.org/W2157483908","https://openalex.org/W2158324467","https://openalex.org/W2167421269","https://openalex.org/W2169107017","https://openalex.org/W2175227141","https://openalex.org/W2182148536","https://openalex.org/W2206322733","https://openalex.org/W2237670839","https://openalex.org/W2252033199","https://openalex.org/W2304612999","https://openalex.org/W2323132578","https://openalex.org/W2329333124","https://openalex.org/W2342472925","https://openalex.org/W2346264806","https://openalex.org/W2411569741","https://openalex.org/W2412663200","https://openalex.org/W2417760852","https://openalex.org/W2460403273","https://openalex.org/W2464745926","https://openalex.org/W2465178284","https://openalex.org/W2479859543","https://openalex.org/W2501662966","https://openalex.org/W2501876429","https://openalex.org/W2528032239","https://openalex.org/W2533182429","https://openalex.org/W2552889800","https://openalex.org/W2588309384","https://openalex.org/W2599788886","https://openalex.org/W2605437438","https://openalex.org/W2606586972","https://openalex.org/W2625292300","https://openalex.org/W2762801325","https://openalex.org/W2768236840","https://openalex.org/W2784218193","https://openalex.org/W2793738252","https://openalex.org/W2799726912","https://openalex.org/W2807992728","https://openalex.org/W2884041670","https://openalex.org/W2884181730","https://openalex.org/W2896282689","https://openalex.org/W2901022191","https://openalex.org/W2905811773","https://openalex.org/W2927358369","https://openalex.org/W2946658611","https://openalex.org/W2953442597","https://openalex.org/W2955829435","https://openalex.org/W2955967463","https://openalex.org/W2958020364","https://openalex.org/W2961947489","https://openalex.org/W2971600833","https://openalex.org/W2981211004","https://openalex.org/W2995554147","https://openalex.org/W3006019261","https://openalex.org/W3022112744","https://openalex.org/W3031957132","https://openalex.org/W3095339549","https://openalex.org/W3108471064","https://openalex.org/W3154435335","https://openalex.org/W3210275190","https://openalex.org/W4211039102","https://openalex.org/W4246747479","https://openalex.org/W4255417111","https://openalex.org/W4292736944","https://openalex.org/W4321447422","https://openalex.org/W4328137216","https://openalex.org/W6750962379","https://openalex.org/W6850211099"],"related_works":["https://openalex.org/W2145262937","https://openalex.org/W2344763662","https://openalex.org/W2512122995","https://openalex.org/W7163561292","https://openalex.org/W3199231905","https://openalex.org/W2036796144","https://openalex.org/W7100071161","https://openalex.org/W6889729358","https://openalex.org/W7001985264","https://openalex.org/W2606586972"],"abstract_inverted_index":{"This":[0],"study":[1],"aims":[2],"to":[3,5,82],"contribute":[4],"the":[6,35,39,43,46,50,108],"existing":[7],"literature":[8],"on":[9,122],"higher":[10,22,118,133],"education":[11,23,119,134],"marketing":[12],"by":[13,107],"proposing":[14],"and":[15,27,38,58,74,79,114,128],"empirically":[16],"testing":[17],"a":[18,63,77],"theoretical":[19,47],"model":[20,48,71],"linking":[21],"quality,":[24],"student":[25,112],"satisfaction,":[26],"subjective":[28,103],"well-being.":[29],"The":[30,70,94],"bottom-up":[31],"spill":[32],"over":[33],"theory,":[34,37,41],"stimulus-organism-response":[36],"expectancy-disconfirmation":[40],"inform":[42],"development":[44],"of":[45,49,65,100,110],"study.":[51],"A":[52],"cross-sectional":[53],"survey":[54],"design":[55],"is":[56,72,105],"adopted,":[57],"data":[59],"are":[60],"collected":[61],"from":[62,67],"sample":[64],"students":[66],"Mauritian":[68],"Universities.":[69],"estimated":[73],"tested":[75],"using":[76],"variance-based":[78],"prediction-oriented":[80],"approach":[81],"structural":[83,90],"equation":[84,91],"modelling,":[85],"specifically":[86],"partial":[87],"least":[88],"squares":[89],"modelling":[92],"(PLS-SEM).":[93],"results":[95],"demonstrate":[96],"that":[97],"approximately":[98],"one-fifth":[99],"university":[101],"students\u2019":[102],"well-being":[104],"explained":[106],"quality":[109],"their":[111,115],"life":[113],"satisfaction":[116],"with":[117],"services.":[120],"Based":[121],"these":[123],"empirical":[124],"results,":[125],"we":[126],"discuss":[127],"present":[129],"key":[130],"implications":[131],"for":[132],"marketing.":[135]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":4}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-05-12T00:00:00"}