{"id":"https://openalex.org/W4375845693","doi":"https://doi.org/10.1016/j.eap.2023.05.004","title":"The role of technology innovation, customer retention and business continuity on firm performance after post-pandemic era in China\u2019s SMEs","display_name":"The role of technology innovation, customer retention and business continuity on firm performance after post-pandemic era in China\u2019s SMEs","publication_year":2023,"publication_date":"2023-05-07","ids":{"openalex":"https://openalex.org/W4375845693","doi":"https://doi.org/10.1016/j.eap.2023.05.004"},"language":"en","primary_location":{"id":"doi:10.1016/j.eap.2023.05.004","doi":"https://doi.org/10.1016/j.eap.2023.05.004","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.eap.2023.05.004","pdf_url":null,"source":{"id":"https://openalex.org/S2898574612","display_name":"Economic Analysis and Policy","issn_l":"0313-5926","issn":["0313-5926","2204-2296"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Economic Analysis and Policy","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Biao Li","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210125414","display_name":"Lincoln University College","ror":"https://ror.org/02yd50j87","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210125414"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Biao Li","raw_affiliation_strings":["Lincoln University College, Jaya Petaling, Selangor Darul Ehsan, 47301, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lincoln University College, Jaya Petaling, Selangor Darul Ehsan, 47301, Malaysia","institution_ids":["https://openalex.org/I4210125414"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Saeed Mousa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I92834545","display_name":"\u00c9cole Sup\u00e9rieure de Commerce de Rennes","ror":"https://ror.org/02f08fz18","country_code":"FR","type":"education","lineage":["https://openalex.org/I92834545"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Saeed Mousa","raw_affiliation_strings":["Rennes School of Business, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rennes School of Business, France","institution_ids":["https://openalex.org/I92834545"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015503166","display_name":"Johanna Rosal\u00ed Reyes Reinoso","orcid":"https://orcid.org/0000-0001-8238-4367","observed_orcids":["https://orcid.org/0000-0001-8238-4367"]},"institutions":[{"id":"https://openalex.org/I4210087785","display_name":"Universidad Cat\u00f3lica de Cuenca","ror":"https://ror.org/0036b6n81","country_code":"EC","type":"education","lineage":["https://openalex.org/I4210087785"]}],"countries":["EC"],"is_corresponding":false,"raw_author_name":"Johanna Rosali Reyes Reinoso","raw_affiliation_strings":["Observatorio de Fen\u00f3menos Sociales, Universidad Cat\u00f3lica de Cuenca, Ecuador"],"raw_orcid":"https://orcid.org/0000-0001-8238-4367","affiliations":[{"raw_affiliation_string":"Observatorio de Fen\u00f3menos Sociales, Universidad Cat\u00f3lica de Cuenca, Ecuador","institution_ids":["https://openalex.org/I4210087785"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084440632","display_name":"Haitham M. Alzoubi","orcid":"https://orcid.org/0000-0003-3178-4007","observed_orcids":["https://orcid.org/0000-0003-3178-4007"]},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]},{"id":"https://openalex.org/I2799888298","display_name":"Skyline University College","ror":"https://ror.org/05r7nbf33","country_code":"AE","type":"education","lineage":["https://openalex.org/I2799888298"]}],"countries":["AE","JO"],"is_corresponding":false,"raw_author_name":"Haitham M. Alzoubi","raw_affiliation_strings":["Applied Science Research Center, Applied Science Private University, Amman, Jordan","School of Business, Skyline University College, United Arab Emirates"],"raw_orcid":"https://orcid.org/0000-0003-3178-4007","affiliations":[{"raw_affiliation_string":"Applied Science Research Center, Applied Science Private University, Amman, Jordan","institution_ids":["https://openalex.org/I146367977"]},{"raw_affiliation_string":"School of Business, Skyline University College, United Arab Emirates","institution_ids":["https://openalex.org/I2799888298"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086114522","display_name":"Anis Ali","orcid":"https://orcid.org/0000-0001-7799-6043","observed_orcids":["https://orcid.org/0000-0001-7799-6043"]},"institutions":[{"id":"https://openalex.org/I142608572","display_name":"Prince Sattam Bin Abdulaziz University","ror":"https://ror.org/04jt46d36","country_code":"SA","type":"education","lineage":["https://openalex.org/I142608572"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Anis Ali","raw_affiliation_strings":["Department of Management, College of Business Administration, Prince Sattam Bin Abdulaziz University, Al-Kharj, Saudi Arabia"],"raw_orcid":"https://orcid.org/0000-0001-7799-6043","affiliations":[{"raw_affiliation_string":"Department of Management, College of Business Administration, Prince Sattam Bin Abdulaziz University, Al-Kharj, Saudi Arabia","institution_ids":["https://openalex.org/I142608572"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5029145702","display_name":"Anh D\u01b0\u01a1ng Ho\u00e0ng","orcid":"https://orcid.org/0000-0001-8543-0699","observed_orcids":["https://orcid.org/0000-0001-8543-0699"]},"institutions":[{"id":"https://openalex.org/I4210109591","display_name":"Thuongmai University","ror":"https://ror.org/021s58p89","country_code":"VN","type":"education","lineage":["https://openalex.org/I4210109591"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Anh Duong Hoang","raw_affiliation_strings":["Faculty of Economics, Thuongmai University, Hanoi, Viet Nam"],"raw_orcid":"https://orcid.org/0000-0001-8543-0699","affiliations":[{"raw_affiliation_string":"Faculty of Economics, Thuongmai University, Hanoi, Viet Nam","institution_ids":["https://openalex.org/I4210109591"]}]}],"institutions":[],"countries_distinct_count":7,"institutions_distinct_count":7,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210125414"],"apc_list":{"value":2250,"currency":"USD","value_usd":2250},"apc_paid":null,"fwci":12.5941,"has_fulltext":false,"cited_by_count":62,"citation_normalized_percentile":{"value":0.98650694,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":100},"biblio":{"volume":"78","issue":null,"first_page":"1209","last_page":"1220"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12851","display_name":"Firm Innovation and Growth","score":0.5654000043869019,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12851","display_name":"Firm Innovation and Growth","score":0.5654000043869019,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.2915000021457672,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14453","display_name":"Sustainability and Innovation in Business","score":0.038100000470876694,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technological-innovation","display_name":"technological innovation","score":0.996999979019165},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.996999979019165},{"id":"https://openalex.org/keywords/business-continuity","display_name":"business continuity","score":1.0},{"id":"https://openalex.org/keywords/firm-performance","display_name":"firm performance","score":0.9990000128746033},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.9869999885559082},{"id":"https://openalex.org/keywords/post-pandemic-recovery","display_name":"post-pandemic recovery","score":0.8539999723434448},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.7889999747276306},{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"dynamic capabilities","score":0.7160000205039978},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.3070000112056732}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7159510254859924},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.6771177649497986},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.45270296931266785},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.41817706823349},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.311215877532959},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.30335500836372375},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.1345614194869995},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.051670193672180176},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.eap.2023.05.004","doi":"https://doi.org/10.1016/j.eap.2023.05.004","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.eap.2023.05.004","pdf_url":null,"source":{"id":"https://openalex.org/S2898574612","display_name":"Economic Analysis and Policy","issn_l":"0313-5926","issn":["0313-5926","2204-2296"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Economic Analysis and Policy","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:ecanpo:v:78:y:2023:i:c:p:1209-1220","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0313592623000929","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":1.0,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"},{"score":0.7825999855995178,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[{"id":"https://openalex.org/G188680697","display_name":null,"funder_award_id":"(PSAU/2023/R/1444)","funder_id":"https://openalex.org/F4320311227","funder_display_name":"Prince Sattam bin Abdulaziz University"}],"funders":[{"id":"https://openalex.org/F4320311227","display_name":"Prince Sattam bin Abdulaziz University","ror":"https://ror.org/04jt46d36"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W1736209534","https://openalex.org/W2061568506","https://openalex.org/W2588309384","https://openalex.org/W2901834984","https://openalex.org/W2907861623","https://openalex.org/W2912871525","https://openalex.org/W2921166972","https://openalex.org/W2947647794","https://openalex.org/W2954419054","https://openalex.org/W2964305260","https://openalex.org/W2967315982","https://openalex.org/W2971359935","https://openalex.org/W2980983783","https://openalex.org/W2991324751","https://openalex.org/W2995576379","https://openalex.org/W2999156432","https://openalex.org/W3006256712","https://openalex.org/W3008834796","https://openalex.org/W3008860246","https://openalex.org/W3018743236","https://openalex.org/W3024439307","https://openalex.org/W3085366284","https://openalex.org/W3090099556","https://openalex.org/W3092082248","https://openalex.org/W3102283286","https://openalex.org/W3112264329","https://openalex.org/W3119188950","https://openalex.org/W3128599742","https://openalex.org/W3130469940","https://openalex.org/W3131122250","https://openalex.org/W3133377040","https://openalex.org/W3139383507","https://openalex.org/W3150898564","https://openalex.org/W3153638611","https://openalex.org/W3160019314","https://openalex.org/W3161790846","https://openalex.org/W3163550708","https://openalex.org/W3164352367","https://openalex.org/W3168753795","https://openalex.org/W3197720276","https://openalex.org/W3199270974","https://openalex.org/W3207704252","https://openalex.org/W4205343958","https://openalex.org/W4283277671","https://openalex.org/W4285393159","https://openalex.org/W4295242477","https://openalex.org/W6793129970"],"related_works":["https://openalex.org/W4402411537","https://openalex.org/W4319265090","https://openalex.org/W3005690019","https://openalex.org/W3207998384","https://openalex.org/W4313223903","https://openalex.org/W4393943038","https://openalex.org/W4303477805","https://openalex.org/W4393943046","https://openalex.org/W3198442929","https://openalex.org/W4367401891"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":15},{"year":2025,"cited_by_count":30},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":3}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2023-05-10T00:00:00"}
