{"id":"https://openalex.org/W4368375637","doi":"https://doi.org/10.37034/jsisfotek.v5i1.207","title":"The Application of Delone and Mclean Framework to Analyze the Relationship Between Customer Satisfaction and User Experience of Mobile Application","display_name":"The Application of Delone and Mclean Framework to Analyze the Relationship Between Customer Satisfaction and User Experience of Mobile Application","publication_year":2023,"publication_date":"2023-04-30","ids":{"openalex":"https://openalex.org/W4368375637","doi":"https://doi.org/10.37034/jsisfotek.v5i1.207"},"language":"en","primary_location":{"id":"doi:10.37034/jsisfotek.v5i1.207","doi":"https://doi.org/10.37034/jsisfotek.v5i1.207","is_oa":true,"landing_page_url":"https://doi.org/10.37034/jsisfotek.v5i1.207","pdf_url":"https://jsisfotek.org/index.php/JSisfotek/article/download/207/143","source":{"id":"https://openalex.org/S4210227626","display_name":"Jurnal Sistim Informasi dan Teknologi","issn_l":"2686-3154","issn":["2686-3154"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3020390545","host_organization_name":"Universitas Putra Indonesia \"YPTK\"","host_organization_lineage":["https://openalex.org/I3020390545"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Sistim Informasi dan Teknologi","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jsisfotek.org/index.php/JSisfotek/article/download/207/143","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061740246","display_name":"Bekti Setiadi","orcid":"https://orcid.org/0009-0000-4514-6650","observed_orcids":["https://orcid.org/0009-0000-4514-6650"]},"institutions":[{"id":"https://openalex.org/I4405274757","display_name":"Sekolah Tinggi Penerbangan Aviasi","ror":"https://ror.org/029pg6q33","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405274757"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Bekti Setiadi","raw_affiliation_strings":["Sekolah Tinggi Penerbangan Aviasi"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sekolah Tinggi Penerbangan Aviasi","institution_ids":["https://openalex.org/I4405274757"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054837787","display_name":"Kraugusteeliana Kraugusteeliana","orcid":"https://orcid.org/0000-0001-9868-425X","observed_orcids":["https://orcid.org/0000-0001-9868-425X"]},"institutions":[{"id":"https://openalex.org/I4210158908","display_name":"Universitas Pembangunan Nasional Veteran Jakarta","ror":"https://ror.org/05b4za178","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210158908"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Kraugusteeliana K","raw_affiliation_strings":["Universitas Pembangunan Nasional Veteran Jakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pembangunan Nasional Veteran Jakarta","institution_ids":["https://openalex.org/I4210158908"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090275797","display_name":"Andriya Risdwiyanto","orcid":"https://orcid.org/0000-0002-2233-4998","observed_orcids":["https://orcid.org/0000-0002-2233-4998"]},"institutions":[{"id":"https://openalex.org/I4210118538","display_name":"University of Petroleum","ror":"https://ror.org/02em1tr51","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210118538"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Andriya Risdwiyanto","raw_affiliation_strings":["Universitas Proklamasi 45"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Proklamasi 45","institution_ids":["https://openalex.org/I4210118538"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011444536","display_name":"Asri Ady Bakri","orcid":"https://orcid.org/0000-0001-7055-7144","observed_orcids":["https://orcid.org/0000-0001-7055-7144"]},"institutions":[{"id":"https://openalex.org/I4210116576","display_name":"Universitas Muslim Indonesia","ror":"https://ror.org/02c0s8023","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210116576"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Asri Ady Bakri","raw_affiliation_strings":["Universitas Muslim Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Muslim Indonesia","institution_ids":["https://openalex.org/I4210116576"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043023533","display_name":"Ilham Arief","orcid":"https://orcid.org/0000-0001-8418-9100","observed_orcids":["https://orcid.org/0000-0001-8418-9100"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ilham Arief","raw_affiliation_strings":["STIKes Widya Dharma Husada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIKes Widya Dharma Husada","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.7099,"has_fulltext":true,"cited_by_count":16,"citation_normalized_percentile":{"value":0.86025457,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"84","last_page":"89"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0012000000569969416,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8510000109672546},{"id":"https://openalex.org/keywords/user-experience","display_name":"user experience","score":0.9710000157356262},{"id":"https://openalex.org/keywords/mobile-application","display_name":"mobile application","score":0.8539999723434448},{"id":"https://openalex.org/keywords/e-commerce-applications","display_name":"e-commerce applications","score":0.9610000252723694},{"id":"https://openalex.org/keywords/perceived-hedonic-value","display_name":"perceived hedonic value","score":0.7540000081062317},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8830000162124634},{"id":"https://openalex.org/keywords/system-quality","display_name":"system quality","score":0.9599999785423279},{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":0.953000009059906}],"concepts":[{"id":"https://openalex.org/C2776243918","wikidata":"https://www.wikidata.org/wiki/Q352126","display_name":"Contentment","level":2,"score":0.8885408639907837},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6546069383621216},{"id":"https://openalex.org/C525925914","wikidata":"https://www.wikidata.org/wiki/Q160590","display_name":"Utilitarianism","level":2,"score":0.6249645948410034},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.607286810874939},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.555011510848999},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.515296220779419},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.4846056401729584},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47950655221939087},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45544812083244324},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.44048431515693665},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.41212135553359985},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.38869327306747437},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3738061785697937},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.3345468044281006},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.2352513074874878},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22147318720817566},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.19233635067939758},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15543532371520996},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13000985980033875},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07855299115180969},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.37034/jsisfotek.v5i1.207","doi":"https://doi.org/10.37034/jsisfotek.v5i1.207","is_oa":true,"landing_page_url":"https://doi.org/10.37034/jsisfotek.v5i1.207","pdf_url":"https://jsisfotek.org/index.php/JSisfotek/article/download/207/143","source":{"id":"https://openalex.org/S4210227626","display_name":"Jurnal Sistim Informasi dan Teknologi","issn_l":"2686-3154","issn":["2686-3154"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3020390545","host_organization_name":"Universitas Putra Indonesia \"YPTK\"","host_organization_lineage":["https://openalex.org/I3020390545"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Sistim Informasi dan Teknologi","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.37034/jsisfotek.v5i1.207","doi":"https://doi.org/10.37034/jsisfotek.v5i1.207","is_oa":true,"landing_page_url":"https://doi.org/10.37034/jsisfotek.v5i1.207","pdf_url":"https://jsisfotek.org/index.php/JSisfotek/article/download/207/143","source":{"id":"https://openalex.org/S4210227626","display_name":"Jurnal Sistim Informasi dan Teknologi","issn_l":"2686-3154","issn":["2686-3154"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I3020390545","host_organization_name":"Universitas Putra Indonesia \"YPTK\"","host_organization_lineage":["https://openalex.org/I3020390545"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Sistim Informasi dan Teknologi","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4368375637.pdf","grobid_xml":"https://content.openalex.org/works/W4368375637.grobid-xml"},"referenced_works_count":15,"referenced_works":["https://openalex.org/W1548991446","https://openalex.org/W1721421031","https://openalex.org/W2035035943","https://openalex.org/W2049056070","https://openalex.org/W2057012437","https://openalex.org/W2080858097","https://openalex.org/W2083703821","https://openalex.org/W2091342614","https://openalex.org/W2142944151","https://openalex.org/W2941357824","https://openalex.org/W3033126382","https://openalex.org/W3034117733","https://openalex.org/W3127440278","https://openalex.org/W3214738260","https://openalex.org/W4298013357"],"related_works":["https://openalex.org/W3010495536","https://openalex.org/W4394864423","https://openalex.org/W6989199104","https://openalex.org/W4409662276","https://openalex.org/W4389781348","https://openalex.org/W4390636067","https://openalex.org/W4386032454","https://openalex.org/W4391294052","https://openalex.org/W4411865650","https://openalex.org/W7212231433"],"abstract_inverted_index":{"This":[0],"study":[1],"aims":[2],"to":[3],"determine":[4],"how":[5],"much":[6],"user":[7,16,43,89,118,129],"satisfaction":[8],"is":[9,50],"based":[10],"on":[11,88,117,128],"the":[12,15,22,37,41,58,66,70,102,112,123],"influence":[13,113,124],"of":[14,18,47,52,72,101,114,125],"experience":[17],"e-commerce":[19,53],"applications":[20,54],"using":[21,57],"modified":[23],"DeLone":[24],"&":[25],"McLean":[26],"model":[27],"by":[28],"adding":[29],"perceived":[30,33,80,91,126],"utilitarian":[31],"and":[32,82,96,109,120,122],"hedonic":[34],"variables":[35],"as":[36,55],"main":[38],"dimensions":[39],"representing":[40],"IT":[42],"experience.":[44],"The":[45,74],"population":[46],"this":[48],"research":[49],"users":[51],"buyers":[56],"purposive":[59],"sampling":[60],"technique.":[61],"While":[62],"data":[63],"analysis":[64],"uses":[65],"PLS-SEM":[67],"approach":[68],"with":[69],"help":[71],"SmartPLS.":[73],"study's":[75],"findings":[76],"show":[77],"that":[78,105],"while":[79],"utilitarianism":[81,127],"service":[83,115],"quality":[84,98,116],"have":[85],"little":[86],"bearing":[87],"satisfaction,":[90],"hedonistic":[92],"behavior,":[93],"system":[94],"quality,":[95],"information":[97],"do.":[99],"Three":[100],"many":[103],"hypotheses":[104],"were":[106],"put":[107],"forth":[108],"rejected":[110],"were:":[111],"contentment":[119],"use,":[121],"satisfaction.":[130]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":5}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-05-05T00:00:00"}