{"id":"https://openalex.org/W4367665698","doi":"https://doi.org/10.35870/jtik.v7i1.679","title":"Penerapan Metode Costumer Relationship Management Pada Fitur Sistem Penjualan Produk Kecantikan Berbasis Web (Studi Kasus: Toko Id.Maskmask)","display_name":"Penerapan Metode Costumer Relationship Management Pada Fitur Sistem Penjualan Produk Kecantikan Berbasis Web (Studi Kasus: Toko Id.Maskmask)","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4367665698","doi":"https://doi.org/10.35870/jtik.v7i1.679"},"language":"id","primary_location":{"id":"doi:10.35870/jtik.v7i1.679","doi":"https://doi.org/10.35870/jtik.v7i1.679","is_oa":true,"landing_page_url":"http://dx.doi.org/10.35870/jtik.v7i1.679","pdf_url":"https://journal.lembagakita.org/jtik/article/download/679/642","source":{"id":"https://openalex.org/S4210198648","display_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","issn_l":"2580-1643","issn":["2580-1643"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W4367665698"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.lembagakita.org/jtik/article/download/679/642","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043844124","display_name":"Maria Sri Wulandari","orcid":"https://orcid.org/0000-0002-5355-5005","observed_orcids":["https://orcid.org/0000-0002-5355-5005"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Maria  Sri Wulandari","raw_affiliation_strings":["STMIK Jakarta STI&K"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STMIK Jakarta STI&K","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070348805","display_name":"Rahayu Noveandini","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rahayu Noveandini","raw_affiliation_strings":["STMIK Jakarta STI&K"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STMIK Jakarta STI&K","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4915,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.65471376,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"7","issue":"1","first_page":"160","last_page":"171"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13681","display_name":"Engineering and Information Technology","score":0.7943999767303467,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13681","display_name":"Engineering and Information Technology","score":0.7943999767303467,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.054099999368190765,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12799","display_name":"Mobile and Web Applications","score":0.04490000009536743,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9940000176429749},{"id":"https://openalex.org/keywords/e-commerce-platforms","display_name":"e-commerce platforms","score":0.7889999747276306},{"id":"https://openalex.org/keywords/web-based-sales-system","display_name":"web-based sales system","score":0.796999990940094},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7120000123977661},{"id":"https://openalex.org/keywords/responsive-web-design","display_name":"responsive web design","score":0.3190000057220459}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5030640959739685},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3562038540840149},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.3206177055835724}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.35870/jtik.v7i1.679","doi":"https://doi.org/10.35870/jtik.v7i1.679","is_oa":true,"landing_page_url":"http://dx.doi.org/10.35870/jtik.v7i1.679","pdf_url":"https://journal.lembagakita.org/jtik/article/download/679/642","source":{"id":"https://openalex.org/S4210198648","display_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","issn_l":"2580-1643","issn":["2580-1643"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.35870/jtik.v7i1.679","doi":"https://doi.org/10.35870/jtik.v7i1.679","is_oa":true,"landing_page_url":"http://dx.doi.org/10.35870/jtik.v7i1.679","pdf_url":"https://journal.lembagakita.org/jtik/article/download/679/642","source":{"id":"https://openalex.org/S4210198648","display_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","issn_l":"2580-1643","issn":["2580-1643"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4367665698.pdf","grobid_xml":"https://content.openalex.org/works/W4367665698.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W2889277783","https://openalex.org/W2899884437","https://openalex.org/W2948466176","https://openalex.org/W3151207391","https://openalex.org/W4214633065","https://openalex.org/W4281776833"],"related_works":["https://openalex.org/W4214633065","https://openalex.org/W4293544654","https://openalex.org/W2150572574","https://openalex.org/W7220018840","https://openalex.org/W3153778246","https://openalex.org/W4415242333","https://openalex.org/W3033525402","https://openalex.org/W1805252724","https://openalex.org/W4281701050","https://openalex.org/W4391513460"],"abstract_inverted_index":{"Id.Maskmask":[0,28],"ini":[1,21,83,93,136,175],"merupakan":[2],"sebuah":[3],"toko":[4,27,78,187],"yang":[5,25,127],"menjual":[6],"berbagai":[7],"alat":[8],"kecantikan":[9,24],"berupa":[10],"masker,":[11],"body":[12,14],"lotion,":[13],"scrub,":[15],"serum,":[16],"dan":[17,39,47,56,67,90,97,120,133,146,164,171,181,196],"face":[18],"mist.":[19],"Saat":[20],"penjualan":[22,66],"produk":[23,46,77,192],"diterapkan":[26],"masih":[29],"menggunakan":[30,84,94,105],"metode":[31,85],"lama":[32],"yaitu":[33],"media":[34,37,42,126],"WhatsApp":[35],"sebagai":[36,41,113,118,122],"pemesanan":[38,180],"Instagram":[40],"promosi":[43,48],"untuk":[44,62,72],"menawarkan":[45],"kepada":[49],"konsumen":[50,75,190],"serta":[51,183],"mempermudah":[52,177],"hubungan":[53],"antara":[54],"penjual":[55],"pembeli,":[57],"maka":[58],"perlu":[59],"dibuatnya":[60],"webiste":[61],"melakukan":[63],"transaksi,":[64],"laporan":[65],"ruang":[68],"ulasan":[69,185],"atau":[70,116],"komentar":[71],"mengetahui":[73],"kepuasan":[74,189],"terhadap":[76,186,191],"Id.Maskmask.":[79],"Dalam":[80],"membangun":[81],"sistem":[82],"Costumer":[86],"Relationship":[87],"Management":[88],"(CRM)":[89],"proses":[91],"perancangan":[92],"Struktur":[95],"Navigasi":[96],"UML":[98],"(Unified":[99],"Modeling":[100],"Language).":[101],"Pada":[102],"pembuatan":[103],"aplikasi":[104,135],"bahasa":[106],"pemrograman":[107],"(HTML,":[108],"PHP,":[109],"CSS,":[110],"JavaScript),":[111],"jQuery":[112],"library,":[114],"MySQL":[115],"phpMyAdmin":[117],"database,":[119],"Bootstrap":[121],"framework.":[123],"Dari":[124],"dua":[125],"telah":[128],"dilakukan":[129],"uji":[130],"coba":[131],"(Laptop":[132],"Smartphone)":[134],"berjalan":[137],"baik":[138],"pada":[139],"penggunaan":[140,150],"laptop":[141],"dengan":[142,167,193],"browser":[143,168],"google":[144,169],"chrome":[145,170],"microsoft":[147],"edge.":[148],"Sedangkan":[149],"smartphone":[151],"secara":[152],"tampilan":[153],"tidak":[154],"responsive":[155],"rapih":[156],"dari":[157],"segi":[158],"tata":[159],"letak":[160],"tombol":[161],"namun":[162],"fungsi":[163],"kegunaannya":[165],"normal":[166],"peramban":[172],"web.":[173],"Aplikasi":[174],"akan":[176],"pelanggan":[178],"dalam":[179],"bertransaksi":[182],"memberi":[184],"mengenai":[188],"aman":[194],"kapanpun":[195],"dimanapun.":[197]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-05-03T00:00:00"}