{"id":"https://openalex.org/W4366294004","doi":"https://doi.org/10.1136/bmjoq-2022-002118","title":"Experiences of Palestinian patients with hospital services: a mixed-methods study","display_name":"Experiences of Palestinian patients with hospital services: a mixed-methods study","publication_year":2023,"publication_date":"2023-04-01","ids":{"openalex":"https://openalex.org/W4366294004","doi":"https://doi.org/10.1136/bmjoq-2022-002118","pmid":"https://pubmed.ncbi.nlm.nih.gov/37072148","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/10124303"},"language":"en","primary_location":{"id":"doi:10.1136/bmjoq-2022-002118","doi":"https://doi.org/10.1136/bmjoq-2022-002118","is_oa":true,"landing_page_url":"https://doi.org/10.1136/bmjoq-2022-002118","pdf_url":"https://bmjopenquality.bmj.com/content/bmjqir/12/2/e002118.full.pdf","source":{"id":"https://openalex.org/S4210206356","display_name":"BMJ Open Quality","issn_l":"2399-6641","issn":["2399-6641"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-d","jufo-1","ki-jl-1","medline","norway-1","oarl","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310319945","host_organization_name":"BMJ","host_organization_lineage":["https://openalex.org/P4310319945"],"host_organization_lineage_names":["BMJ"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BMJ Open Quality","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://bmjopenquality.bmj.com/content/bmjqir/12/2/e002118.full.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079748202","display_name":"Adel T Takruri","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I122544976","display_name":"Hebron University","ror":"https://ror.org/04wwgp209","country_code":"PS","type":"education","lineage":["https://openalex.org/I122544976"]}],"countries":["PS"],"is_corresponding":false,"raw_author_name":"Adel Takruri","raw_affiliation_strings":["Quality Improvement Department, Hebron University, Hebron, West Bank, State of Palestine"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Quality Improvement Department, Hebron University, Hebron, West Bank, State of Palestine","institution_ids":["https://openalex.org/I122544976"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101740365","display_name":"Mahmoud Radwan","orcid":"https://orcid.org/0000-0003-0451-4271","observed_orcids":["https://orcid.org/0000-0003-0451-4271"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Mahmoud Radwan","raw_affiliation_strings":["International Cooperation Department, Palestinian Ministry of Health, Gaza, State of Palestine"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"International Cooperation Department, Palestinian Ministry of Health, Gaza, State of Palestine","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006588857","display_name":"Carol El Jabari","orcid":"https://orcid.org/0000-0002-7285-8589","observed_orcids":["https://orcid.org/0000-0002-7285-8589"]},"institutions":[{"id":"https://openalex.org/I122544976","display_name":"Hebron University","ror":"https://ror.org/04wwgp209","country_code":"PS","type":"education","lineage":["https://openalex.org/I122544976"]}],"countries":["PS"],"is_corresponding":false,"raw_author_name":"Carol El Jabari","raw_affiliation_strings":["Quality Improvement Department, Hebron University, Hebron, West Bank, State of Palestine"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Quality Improvement Department, Hebron University, Hebron, West Bank, State of Palestine","institution_ids":["https://openalex.org/I122544976"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065329445","display_name":"Inad Nawajah","orcid":"https://orcid.org/0000-0001-6330-1335","observed_orcids":["https://orcid.org/0000-0001-6330-1335"]},"institutions":[{"id":"https://openalex.org/I122544976","display_name":"Hebron University","ror":"https://ror.org/04wwgp209","country_code":"PS","type":"education","lineage":["https://openalex.org/I122544976"]}],"countries":["PS"],"is_corresponding":false,"raw_author_name":"Inad Nawajah","raw_affiliation_strings":["Quality Improvement Department, Hebron University, Hebron, West Bank, State of Palestine"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Quality Improvement Department, Hebron University, Hebron, West Bank, State of Palestine","institution_ids":["https://openalex.org/I122544976"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047936220","display_name":"Sahar Hassan","orcid":"https://orcid.org/0000-0002-6887-9993","observed_orcids":["https://orcid.org/0000-0002-6887-9993"]},"institutions":[{"id":"https://openalex.org/I94800806","display_name":"Birzeit University","ror":"https://ror.org/0256kw398","country_code":"PS","type":"education","lineage":["https://openalex.org/I94800806"]}],"countries":["PS"],"is_corresponding":false,"raw_author_name":"Sahar Hassan","raw_affiliation_strings":["Department of Nursing, Faculty of Pharmacy, Nursing, and Health Professions, Birzeit University, West Bank, State of Palestine"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Nursing, Faculty of Pharmacy, Nursing, and Health Professions, Birzeit University, West Bank, State of Palestine","institution_ids":["https://openalex.org/I94800806"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5101740365"],"corresponding_institution_ids":[],"apc_list":{"value":1500,"currency":"GBP","value_usd":1839},"apc_paid":{"value":1500,"currency":"GBP","value_usd":1839},"fwci":4.7708,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.9541585,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"12","issue":"2","first_page":"e002118","last_page":"e002118"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.8809999823570251},{"id":"https://openalex.org/keywords/hospital-services","display_name":"hospital services","score":0.7960000038146973},{"id":"https://openalex.org/keywords/palestinian-patients","display_name":"Palestinian patients","score":0.9900000095367432},{"id":"https://openalex.org/keywords/hcahps","display_name":"HCAHPS","score":0.8169999718666077},{"id":"https://openalex.org/keywords/patient-provider-communication","display_name":"patient-provider communication","score":0.6449999809265137},{"id":"https://openalex.org/keywords/discharge-data","display_name":"discharge information","score":0.7039999961853027},{"id":"https://openalex.org/keywords/hospital-overcrowding","display_name":"hospital overcrowding","score":0.6940000057220459},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.5699999928474426},{"id":"https://openalex.org/keywords/financial-situation","display_name":"financial conditions","score":0.6389999985694885},{"id":"https://openalex.org/keywords/sex-differences","display_name":"sex differences","score":0.6909999847412109},{"id":"https://openalex.org/keywords/gaza-strip","display_name":"Gaza Strip","score":0.8029999732971191},{"id":"https://openalex.org/keywords/west-bank","display_name":"West Bank","score":0.8849999904632568},{"id":"https://openalex.org/keywords/hospital-management","display_name":"hospital management","score":0.453000009059906}],"concepts":[{"id":"https://openalex.org/C2778872837","wikidata":"https://www.wikidata.org/wiki/Q7113614","display_name":"Overcrowding","level":2,"score":0.6649366617202759},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.6477799415588379},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.4578191041946411},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4498051702976227},{"id":"https://openalex.org/C114362828","wikidata":"https://www.wikidata.org/wiki/Q23792","display_name":"Palestine","level":2,"score":0.43935853242874146},{"id":"https://openalex.org/C142052008","wikidata":"https://www.wikidata.org/wiki/Q954027","display_name":"Cross-sectional study","level":2,"score":0.4264718294143677},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.42022430896759033},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.41895967721939087},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.41227734088897705},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.32130134105682373},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.09135270118713379},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C195244886","wikidata":"https://www.wikidata.org/wiki/Q41493","display_name":"Ancient history","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D000293","descriptor_name":"Adolescent","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000328","descriptor_name":"Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003430","descriptor_name":"Cross-Sectional Studies","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006282","descriptor_name":"Health Personnel","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006761","descriptor_name":"Hospitals","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D010351","descriptor_name":"Patient Discharge","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D018912","descriptor_name":"Arabs","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":5,"locations":[{"id":"doi:10.1136/bmjoq-2022-002118","doi":"https://doi.org/10.1136/bmjoq-2022-002118","is_oa":true,"landing_page_url":"https://doi.org/10.1136/bmjoq-2022-002118","pdf_url":"https://bmjopenquality.bmj.com/content/bmjqir/12/2/e002118.full.pdf","source":{"id":"https://openalex.org/S4210206356","display_name":"BMJ Open Quality","issn_l":"2399-6641","issn":["2399-6641"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-d","jufo-1","ki-jl-1","medline","norway-1","oarl","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310319945","host_organization_name":"BMJ","host_organization_lineage":["https://openalex.org/P4310319945"],"host_organization_lineage_names":["BMJ"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BMJ Open Quality","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:10124303","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/10124303","pdf_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC10124303/pdf/bmjoq-2022-002118.pdf","source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BMJ Open Qual","raw_type":"Text"},{"id":"pmid:37072148","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/37072148","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BMJ open quality","raw_type":"Journal Article"},{"id":"pmh:oai:doaj.org/article:b2e0895a18a34c40852b7e4d84550a2d","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/b2e0895a18a34c40852b7e4d84550a2d","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"BMJ Open Quality, Vol 12, Iss 2 (2023)","raw_type":"article"},{"id":"pmh:oai:open-archive.highwire.org:bmjqir:12/2/e002118","doi":null,"is_oa":false,"landing_page_url":"http://bmjopenquality.bmj.com/cgi/content/short/12/2/e002118","pdf_url":null,"source":{"id":"https://openalex.org/S4406923041","display_name":"HighWire Press Open Archive","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"TEXT"}],"best_oa_location":{"id":"doi:10.1136/bmjoq-2022-002118","doi":"https://doi.org/10.1136/bmjoq-2022-002118","is_oa":true,"landing_page_url":"https://doi.org/10.1136/bmjoq-2022-002118","pdf_url":"https://bmjopenquality.bmj.com/content/bmjqir/12/2/e002118.full.pdf","source":{"id":"https://openalex.org/S4210206356","display_name":"BMJ Open Quality","issn_l":"2399-6641","issn":["2399-6641"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-d","jufo-1","ki-jl-1","medline","norway-1","oarl","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310319945","host_organization_name":"BMJ","host_organization_lineage":["https://openalex.org/P4310319945"],"host_organization_lineage_names":["BMJ"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"BMJ Open Quality","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.98580002784729},{"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10","score":0.4074000120162964}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320314465","display_name":"Arab Council for the Social Sciences","ror":"https://ror.org/04z0np064"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4366294004.pdf","grobid_xml":"https://content.openalex.org/works/W4366294004.grobid-xml"},"referenced_works_count":29,"referenced_works":["https://openalex.org/W1536762787","https://openalex.org/W1907542681","https://openalex.org/W1917514719","https://openalex.org/W1976043039","https://openalex.org/W2040172541","https://openalex.org/W2045906572","https://openalex.org/W2054355272","https://openalex.org/W2056602286","https://openalex.org/W2060519196","https://openalex.org/W2074136036","https://openalex.org/W2114314220","https://openalex.org/W2115935634","https://openalex.org/W2135298472","https://openalex.org/W2329875575","https://openalex.org/W2335619979","https://openalex.org/W2466929130","https://openalex.org/W2475872909","https://openalex.org/W2553003516","https://openalex.org/W2558798973","https://openalex.org/W2597984694","https://openalex.org/W2615380504","https://openalex.org/W2898797496","https://openalex.org/W2928001977","https://openalex.org/W2949623918","https://openalex.org/W2967604726","https://openalex.org/W2970338932","https://openalex.org/W3089111657","https://openalex.org/W3179141403","https://openalex.org/W4282927021"],"related_works":["https://openalex.org/W3043485291","https://openalex.org/W4411489912","https://openalex.org/W2939131515","https://openalex.org/W3044652017","https://openalex.org/W1562824309","https://openalex.org/W4410586047","https://openalex.org/W4286915536","https://openalex.org/W1521234492","https://openalex.org/W4295868514","https://openalex.org/W2416089580"],"abstract_inverted_index":{"BACKGROUND:":[0],"This":[1],"study":[2,20],"aimed":[3],"at":[4],"assessing":[5],"patient":[6],"experiences":[7,250],"with":[8,15,61,156,185,290,297],"hospital":[9,249,276,293],"services":[10,242,287],"and":[11,35,63,69,101,114,121,208,226,229,235,270,295],"key":[12],"factors":[13,239,262],"associated":[14,155],"better":[16],"experiences.":[17],"METHODS:":[18],"The":[19,28,75,107,247],"design":[21],"is":[22],"cross-sectional":[23],"supported":[24],"by":[25,275],"qualitative":[26],"interviews.":[27,245],"Hospital":[29],"Consumer":[30],"Assessment":[31],"of":[32,47,78,90,109,129,134,213,232,251],"Healthcare":[33],"Providers":[34],"Systems":[36],"(HCAHPS)":[37],"was":[38,81],"used":[39],"as":[40,264,272,274],"data":[41],"collection":[42],"instrument.":[43],"A":[44],"convenience":[45],"sample":[46,80],"391":[48],"volunteers":[49],"aged":[50],"\u226518":[51],"years":[52],"participated":[53],"in":[54,279,284],"this":[55],"study.":[56],"Qualitative":[57],"interviews":[58],"were":[59,96,116,136,153,237,254],"conducted":[60],"patients":[62,253],"healthcare":[64],"providers":[65],"to":[66,119,124,171,181,194,205,220],"further":[67],"enrich":[68],"explain":[70],"the":[71,79,91,98,104,130,141,149,160,292],"quantitative":[72],"results.":[73],"RESULTS:":[74],"average":[76],"age":[77],"41.34,":[82],"SD":[83],"(16.4),":[84],"range":[85],"(18-87).":[86],"Females":[87],"represented":[88],"61.9%":[89],"whole":[92],"sample.":[93],"Almost":[94],"75%":[95],"from":[97,103,148,198],"West":[99],"Bank":[100],"25%":[102],"Gaza":[105,199],"Strip.":[106],"majority":[108],"respondents":[110,135],"reported":[111,238],"that":[112,152],"doctors":[113],"nurses":[115],"respectful,":[117],"listened":[118],"them":[120,125],"explained":[122],"clearly":[123],"always":[126],"or":[127],"most":[128],"time.":[131],"Only":[132],"29.4%":[133],"given":[137],"written":[138],"information":[139],"about":[140],"symptoms":[142],"they":[143],"may":[144],"have":[145],"after":[146],"discharge":[147],"hospital.":[150],"Factors":[151],"independently":[154],"higher":[157],"scores":[158],"on":[159,260],"HCAHPS":[161],"scale":[162],"were;":[163],"being":[164,174,184,197],"females":[165],"(coef:":[166,176,189,200,215],"0.87,":[167],"95%":[168,178,191,202,217],"CI:":[169,179,192,203,218],"0.157":[170],"1.587,":[172],"p=0.017),":[173],"healthy":[175],"-1.58,":[177],"-2.458":[180],"-0.706,":[182],"p=0.000),":[183],"high":[186],"financial":[187,268],"status":[188,269],"1.51,":[190],"0.437":[193],"2.582,":[195],"p=0.006),":[196],"1.45,":[201],"0.484":[204],"2.408,":[206],"p=0.003)":[207],"who":[209],"visited":[210],"hospitals":[211],"outside":[212],"Palestine":[214,280],"3.37,":[216],"1.812":[219],"4.934,":[221],"p=0.000).":[222],"Overcrowding,":[223],"weak":[224],"organisational":[225],"management":[227],"processes,":[228],"inadequate":[230],"supply":[231],"goods,":[233],"medicines,":[234],"equipment":[236],"impeding":[240],"quality":[241],"via":[243],"in-depth":[244],"CONCLUSIONS:":[246],"overall":[248],"Palestinian":[252],"moderate":[255],"but":[256],"varied":[257],"significantly":[258],"based":[259],"patients'":[261],"such":[263],"sex,":[265],"health":[266],"status,":[267],"residency":[271],"well":[273],"type.":[277],"Hospitals":[278],"should":[281],"invest":[282],"more":[283],"improving":[285],"their":[286],"including":[288],"communications":[289],"patients,":[291],"environment":[294],"communication":[296],"patients.":[298]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-04-20T00:00:00"}
