{"id":"https://openalex.org/W4363676772","doi":"https://doi.org/10.32877/eb.v5i3.689","title":"Pengaruh Kualitas Pelayanan, Nilai Pelanggan Dan Loyalitas Terhadap Kepuasan Pemakai Jasa (Studi Pada Pelanggan di Kantor Notaris Devi Ananji)","display_name":"Pengaruh Kualitas Pelayanan, Nilai Pelanggan Dan Loyalitas Terhadap Kepuasan Pemakai Jasa (Studi Pada Pelanggan di Kantor Notaris Devi Ananji)","publication_year":2023,"publication_date":"2023-04-10","ids":{"openalex":"https://openalex.org/W4363676772","doi":"https://doi.org/10.32877/eb.v5i3.689"},"language":"id","primary_location":{"id":"doi:10.32877/eb.v5i3.689","doi":"https://doi.org/10.32877/eb.v5i3.689","is_oa":true,"landing_page_url":"http://dx.doi.org/10.32877/eb.v5i3.689","pdf_url":"https://jurnal.kdi.or.id/index.php/eb/article/download/689/411","source":{"id":"https://openalex.org/S4210206734","display_name":"eCo-Buss","issn_l":"2622-4291","issn":["2622-4291","2622-4305"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"eCo-Buss","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.kdi.or.id/index.php/eb/article/download/689/411","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033271455","display_name":"Ranadia Ardiyanti","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210151508","display_name":"Universitas Putera Batam","ror":"https://ror.org/04r5fv176","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210151508"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ranadia Ardiyanti","raw_affiliation_strings":["Universitas Putera Batam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Putera Batam","institution_ids":["https://openalex.org/I4210151508"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027519734","display_name":"David Humala Sitorus","orcid":"https://orcid.org/0009-0002-1650-9963","observed_orcids":["https://orcid.org/0009-0002-1650-9963"]},"institutions":[{"id":"https://openalex.org/I4210151508","display_name":"Universitas Putera Batam","ror":"https://ror.org/04r5fv176","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210151508"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"David Humala Sitorus","raw_affiliation_strings":["Universitas Putera Batam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Putera Batam","institution_ids":["https://openalex.org/I4210151508"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210151508"],"apc_list":null,"apc_paid":null,"fwci":0.1564,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.47890385,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"5","issue":"3","first_page":"1045","last_page":"1057"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.019300000742077827,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.9750000238418579},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.984000027179718},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8840000033378601},{"id":"https://openalex.org/keywords/notary-office","display_name":"notary office","score":0.6290000081062317},{"id":"https://openalex.org/keywords/customer-satisfaction-factors","display_name":"customer satisfaction factors","score":0.4009999930858612}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.5552619099617004},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.43321606516838074}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.32877/eb.v5i3.689","doi":"https://doi.org/10.32877/eb.v5i3.689","is_oa":true,"landing_page_url":"http://dx.doi.org/10.32877/eb.v5i3.689","pdf_url":"https://jurnal.kdi.or.id/index.php/eb/article/download/689/411","source":{"id":"https://openalex.org/S4210206734","display_name":"eCo-Buss","issn_l":"2622-4291","issn":["2622-4291","2622-4305"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"eCo-Buss","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.32877/eb.v5i3.689","doi":"https://doi.org/10.32877/eb.v5i3.689","is_oa":true,"landing_page_url":"http://dx.doi.org/10.32877/eb.v5i3.689","pdf_url":"https://jurnal.kdi.or.id/index.php/eb/article/download/689/411","source":{"id":"https://openalex.org/S4210206734","display_name":"eCo-Buss","issn_l":"2622-4291","issn":["2622-4291","2622-4305"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"eCo-Buss","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4363676772.pdf","grobid_xml":"https://content.openalex.org/works/W4363676772.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W2410723815","https://openalex.org/W2598851001","https://openalex.org/W2612133642","https://openalex.org/W2803238462","https://openalex.org/W2810372329","https://openalex.org/W2888892126","https://openalex.org/W2959031624","https://openalex.org/W2965128462","https://openalex.org/W3096559381","https://openalex.org/W3110929081","https://openalex.org/W3112773617"],"related_works":["https://openalex.org/W3127028450","https://openalex.org/W3042125212","https://openalex.org/W944979091","https://openalex.org/W2247695470","https://openalex.org/W4414842798","https://openalex.org/W4404365470","https://openalex.org/W4376254846","https://openalex.org/W2284034446","https://openalex.org/W3195584853","https://openalex.org/W6979910570"],"abstract_inverted_index":{"Alasan":[0],"dilakukannya":[1],"review":[2],"ini":[3,31,45,154],"adalah":[4,32,132],"untuk":[5,16],"menguji":[6],"spekulasi":[7,151],"atas":[8],"faktor":[9,100],"kualitas":[10,87,111],"pelayanan,":[11],"nilai":[12,96,113,134,138],"pelanggan,":[13],"dan":[14,84,115,159],"loyalitas":[15],"mendukung":[17],"pemenuhan":[18,104,119],"pelanggan":[19],"di":[20,71,81,90,126],"kantor":[21],"akuntan":[22],"publik":[23],"Devi":[24,40],"Ananji":[25],"SH.,":[26],"M.Kn.":[27],"Populasi":[28],"dalam":[29,43,122,129,152],"penelitian":[30,44],"masing-masing":[33],"dari":[34,37,98,110,148],"100":[35,49],"klien":[36,76,120],"Kantor":[38],"Notaris":[39],"Ananji.":[41],"Pengujian":[42],"menggunakan":[46,53],"sampel":[47],"jenuh":[48],"responden.":[50],"Pemeriksaan":[51,61],"tersebut":[52,62],"berbagai":[54],"pemeriksaan":[55],"kekambuhan":[56],"langsung":[57],"dengan":[58],"SPSS":[59],"25.":[60],"menghasilkan":[63],"tingkat":[64,78,85],"kepentingan":[65,86],"administrasi":[66,88],"yang":[67,93,145],"sangat":[68],"besar":[69,97],"0,002":[70],"bawah":[72,82,91],"0,05,":[73,83],"harga":[74],"diri":[75],"menyebabkan":[77],"kritis":[79],"0,015":[80],"0,006":[89],"0,05":[92],"mana":[94,127],"menyiratkan":[95],"tiga":[99],"secara":[101],"signifikan":[102],"mempengaruhi":[103,156],"pembeli.":[105],"Terlebih":[106],"lagi,":[107],"dampak":[108,160],"bersamaan":[109,161],"administrasi,":[112],"klien,":[114],"keandalan":[116],"pada":[117,162],"bantuan":[118],"ditampilkan":[121],"tinjauan":[123,153],"uji":[124,157],"F":[125,163],"hasil":[128,130],"ANOVA":[131],"bahwa":[133,137],"masuk":[135],"akal":[136],"Fhitung":[139],"lebih":[140,146],"menonjol":[141,147],"daripada":[142],"Ftabel":[143],"9.234":[144],"3.07.":[149],"Jadi":[150],"dikatakan":[155],"T":[158]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2023-04-11T00:00:00"}
