{"id":"https://openalex.org/W4352978437","doi":"https://doi.org/10.1016/j.procs.2023.01.303","title":"Major concerns about Enterprise Resource Planning (ERP) systems: A systematic review of a decade of research (2011-2021)","display_name":"Major concerns about Enterprise Resource Planning (ERP) systems: A systematic review of a decade of research (2011-2021)","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4352978437","doi":"https://doi.org/10.1016/j.procs.2023.01.303"},"language":"en","primary_location":{"id":"doi:10.1016/j.procs.2023.01.303","doi":"https://doi.org/10.1016/j.procs.2023.01.303","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2023.01.303","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Computer Science","raw_type":"journal-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.1016/j.procs.2023.01.303","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057059900","display_name":"Emanuel Jo\u00e3o Martins","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I293362453","display_name":"Universidade Polit\u00e9cnica de Coimbra","ror":"https://ror.org/01n8x4993","country_code":"PT","type":"education","lineage":["https://openalex.org/I293362453"]},{"id":"https://openalex.org/I4210164588","display_name":"Instituto Superior de Contabilidade e Administra\u00e7\u00e3o de Coimbra","ror":"https://ror.org/0597jba28","country_code":"PT","type":"education","lineage":["https://openalex.org/I4210164588"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Emanuel Jo\u00e3o Martins","raw_affiliation_strings":["Polytechnic of Coimbra, Coimbra Business School | ISCAC, Coimbra, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Polytechnic of Coimbra, Coimbra Business School | ISCAC, Coimbra, Portugal","institution_ids":["https://openalex.org/I293362453","https://openalex.org/I4210164588"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005796418","display_name":"Fernando Paulo Belfo","orcid":"https://orcid.org/0000-0002-7653-6413","observed_orcids":["https://orcid.org/0000-0002-7653-6413"]},"institutions":[{"id":"https://openalex.org/I293362453","display_name":"Universidade Polit\u00e9cnica de Coimbra","ror":"https://ror.org/01n8x4993","country_code":"PT","type":"education","lineage":["https://openalex.org/I293362453"]},{"id":"https://openalex.org/I4210164588","display_name":"Instituto Superior de Contabilidade e Administra\u00e7\u00e3o de Coimbra","ror":"https://ror.org/0597jba28","country_code":"PT","type":"education","lineage":["https://openalex.org/I4210164588"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Fernando Paulo Belfo","raw_affiliation_strings":["Polytechnic of Coimbra, Coimbra Business School Research Centre | ISCAC, Coimbra, Portugal","Polytechnic of Coimbra, Coimbra Business School | ISCAC, Coimbra, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Polytechnic of Coimbra, Coimbra Business School Research Centre | ISCAC, Coimbra, Portugal","institution_ids":["https://openalex.org/I293362453","https://openalex.org/I4210164588"]},{"raw_affiliation_string":"Polytechnic of Coimbra, Coimbra Business School | ISCAC, Coimbra, Portugal","institution_ids":["https://openalex.org/I293362453","https://openalex.org/I4210164588"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5005796418"],"corresponding_institution_ids":["https://openalex.org/I293362453","https://openalex.org/I4210164588"],"apc_list":null,"apc_paid":null,"fwci":14.9483,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.99398894,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"219","issue":null,"first_page":"378","last_page":"387"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"enterprise resource planning","score":0.7860000133514404},{"id":"https://openalex.org/keywords/erp-implementation","display_name":"ERP implementation","score":0.8539999723434448},{"id":"https://openalex.org/keywords/erp-integration","display_name":"ERP integration","score":0.7089999914169312},{"id":"https://openalex.org/keywords/user-participation","display_name":"user participation","score":0.9900000095367432},{"id":"https://openalex.org/keywords/decision-making","display_name":"decision-making","score":0.9390000104904175},{"id":"https://openalex.org/keywords/risk-management","display_name":"risk management","score":0.972000002861023},{"id":"https://openalex.org/keywords/business-process-improvement","display_name":"business process improvement","score":0.8709999918937683},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.777999997138977}],"concepts":[{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.8711023926734924},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.703457772731781},{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.5843846797943115},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.500699520111084},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.4833328425884247},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.4729611277580261},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4651281535625458},{"id":"https://openalex.org/C67571701","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise system","level":2,"score":0.4349672794342041},{"id":"https://openalex.org/C2781083858","wikidata":"https://www.wikidata.org/wiki/Q17327049","display_name":"Scientific literature","level":2,"score":0.4338217079639435},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3456898331642151},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2718440890312195},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.09732165932655334},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09233063459396362},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.procs.2023.01.303","doi":"https://doi.org/10.1016/j.procs.2023.01.303","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2023.01.303","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Computer Science","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1016/j.procs.2023.01.303","doi":"https://doi.org/10.1016/j.procs.2023.01.303","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2023.01.303","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Computer Science","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/systematic-review","display_name":"Systematic Review"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1987684482","https://openalex.org/W2008831439","https://openalex.org/W2086949839","https://openalex.org/W2090541621","https://openalex.org/W2124420925","https://openalex.org/W2149176978","https://openalex.org/W2469550557","https://openalex.org/W2472106365","https://openalex.org/W2528917104","https://openalex.org/W2581441710","https://openalex.org/W2616062454","https://openalex.org/W2765976293","https://openalex.org/W3132762543","https://openalex.org/W4236759612","https://openalex.org/W4241980133","https://openalex.org/W6712148907","https://openalex.org/W6789516773"],"related_works":["https://openalex.org/W7030283160","https://openalex.org/W2996652237","https://openalex.org/W4406208236","https://openalex.org/W4414884400","https://openalex.org/W2106848740","https://openalex.org/W2083112775","https://openalex.org/W2034355167","https://openalex.org/W4391314253","https://openalex.org/W7047152920","https://openalex.org/W7216092151"],"abstract_inverted_index":{"Organizations":[0],"seek":[1],"to":[2,13,18,32],"optimize":[3],"their":[4,39],"business":[5,35],"processes":[6,36],"and":[7,37,45,48,52,62,74,91,122,136,156,173],"one":[8],"of":[9,81,93,106,116,129],"the":[10,68,82,85,107,109,114,120,126,131,139,151],"best":[11],"ways":[12],"achieve":[14],"this":[15],"objective":[16],"is":[17,75],"implement":[19],"an":[20],"Enterprise":[21],"Resource":[22],"Planning":[23],"system.":[24],"ERP":[25,72,143],"systems":[26,42,73,144],"have":[27,43],"evolved":[28],"in":[29,146],"recent":[30],"decades":[31],"improve":[33],"organizations'":[34],"increase":[38],"performance.":[40],"These":[41],"different":[44],"flexible":[46],"characteristics":[47],"can":[49],"provide":[50],"growth":[51],"sustainability":[53],"opportunities":[54],"for":[55,60],"large":[56],"companies,":[57],"but":[58],"also":[59],"small":[61],"medium":[63],"enterprises.":[64],"This":[65],"article":[66],"addresses":[67],"major":[69,140],"concerns":[70,141,161],"about":[71],"supported":[76],"by":[77],"a":[78,103],"systematic":[79,104],"review":[80,105],"literature":[83],"over":[84],"last":[86,152],"decade":[87,153],"(2011-2021).":[88],"The":[89,158],"structure":[90],"organization":[92],"PRISMA":[94],"2020":[95],"were":[96,165],"followed":[97],"as":[98],"methodological":[99],"guide.":[100],"Based":[101],"on":[102],"literature,":[108],"seven":[110],"scientific":[111],"repositories":[112],"surveyed,":[113],"number":[115],"publications":[117],"per":[118],"year,":[119],"editors,":[121],"authors":[123],"most":[124,147],"cited,":[125],"method":[127],"categories":[128],"publications,":[130],"lifecycle":[132],"stages":[133],"are":[134,154],"characterized":[135],"analyzed.":[137],"Finally,":[138],"regarding":[142],"addressed":[145],"relevant":[148],"studies":[149],"from":[150],"presented":[155],"discussed.":[157],"top":[159],"five":[160],"that":[162],"stood":[163],"out":[164],"implementation,":[166],"integration":[167],"approaches,":[168],"user":[169],"participation,":[170],"decision":[171],"making,":[172],"risk":[174],"management.":[175]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-22T18:32:59.640997","created_date":"2023-03-23T00:00:00"}