{"id":"https://openalex.org/W4320919261","doi":"https://doi.org/10.3390/su15043534","title":"Sustainability in Logistics Service Quality: Evidence from Agri-Food Supply Chain in Ukraine","display_name":"Sustainability in Logistics Service Quality: Evidence from Agri-Food Supply Chain in Ukraine","publication_year":2023,"publication_date":"2023-02-14","ids":{"openalex":"https://openalex.org/W4320919261","doi":"https://doi.org/10.3390/su15043534"},"language":"en","primary_location":{"id":"doi:10.3390/su15043534","doi":"https://doi.org/10.3390/su15043534","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su15043534","pdf_url":"https://www.mdpi.com/2071-1050/15/4/3534/pdf?version=1676388448","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2071-1050/15/4/3534/pdf?version=1676388448","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072960602","display_name":"Irina Dovbischuk","orcid":"https://orcid.org/0000-0003-0028-2020","observed_orcids":["https://orcid.org/0000-0003-0028-2020"]},"institutions":[{"id":"https://openalex.org/I4210148941","display_name":"IU International University of Applied Sciences","ror":"https://ror.org/04fdat027","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210148941"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Irina Dovbischuk","raw_affiliation_strings":["Dual Study, IU International University of Applied Sciences, 28359 Bremen, Germany"],"raw_orcid":"https://orcid.org/0000-0003-0028-2020","affiliations":[{"raw_affiliation_string":"Dual Study, IU International University of Applied Sciences, 28359 Bremen, Germany","institution_ids":["https://openalex.org/I4210148941"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5072960602"],"corresponding_institution_ids":["https://openalex.org/I4210148941"],"apc_list":{"value":2200,"currency":"CHF","value_usd":2447},"apc_paid":{"value":2200,"currency":"CHF","value_usd":2447},"fwci":4.9435,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.94715767,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"15","issue":"4","first_page":"3534","last_page":"3534"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7196999788284302,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7196999788284302,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.16740000247955322,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14367","display_name":"Logistics and Infrastructure Analysis","score":0.05130000039935112,"subfield":{"id":"https://openalex.org/subfields/1107","display_name":"Forestry"},"field":{"id":"https://openalex.org/fields/11","display_name":"Agricultural and Biological Sciences"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/logistics-service-quality","display_name":"logistics service quality","score":1.0},{"id":"https://openalex.org/keywords/agri-food-supply-chains","display_name":"agri-food supply chains","score":0.8769999742507935},{"id":"https://openalex.org/keywords/agricultural-logistics","display_name":"agricultural logistics","score":0.9279999732971191},{"id":"https://openalex.org/keywords/social-sustainability","display_name":"social sustainability","score":0.8690000176429749},{"id":"https://openalex.org/keywords/environmental-sustainability","display_name":"environmental sustainability","score":0.9990000128746033},{"id":"https://openalex.org/keywords/expectation-disconfirmation","display_name":"expectation disconfirmation","score":0.5799999833106995},{"id":"https://openalex.org/keywords/service-quality-dimensions","display_name":"service quality dimensions","score":0.7670000195503235},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.7369999885559082},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.6499999761581421},{"id":"https://openalex.org/keywords/corporate-image","display_name":"corporate image","score":0.777999997138977},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.9229999780654907}],"concepts":[{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.7076900601387024},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6288678050041199},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5047630071640015},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4755297005176544},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.46966683864593506},{"id":"https://openalex.org/C118518473","wikidata":"https://www.wikidata.org/wiki/Q11451","display_name":"Agriculture","level":2,"score":0.46647506952285767},{"id":"https://openalex.org/C157140304","wikidata":"https://www.wikidata.org/wiki/Q396108","display_name":"Agrarian society","level":3,"score":0.4473322629928589},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4436781108379364},{"id":"https://openalex.org/C134560507","wikidata":"https://www.wikidata.org/wiki/Q753291","display_name":"Environmental economics","level":1,"score":0.35785216093063354},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.28265851736068726},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.16423392295837402},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/su15043534","doi":"https://doi.org/10.3390/su15043534","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su15043534","pdf_url":"https://www.mdpi.com/2071-1050/15/4/3534/pdf?version=1676388448","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:gam:jsusta:v:15:y:2023:i:4:p:3534-:d:1068592","doi":null,"is_oa":true,"landing_page_url":"https://www.mdpi.com/2071-1050/15/4/3534/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/su15043534","doi":"https://doi.org/10.3390/su15043534","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su15043534","pdf_url":"https://www.mdpi.com/2071-1050/15/4/3534/pdf?version=1676388448","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.6000000238418579,"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production"},{"score":0.40450000762939453,"id":"https://metadata.un.org/sdg/2","display_name":"Zero hunger"}],"study_designs":[],"awards":[{"id":"https://openalex.org/G4830805928","display_name":null,"funder_award_id":"IB21-014","funder_id":"https://openalex.org/F4320322343","funder_display_name":"Konrad-Adenauer-Stiftung"}],"funders":[{"id":"https://openalex.org/F4320322343","display_name":"Konrad-Adenauer-Stiftung","ror":"https://ror.org/03pzdmy91"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4320919261.pdf","grobid_xml":"https://content.openalex.org/works/W4320919261.grobid-xml"},"referenced_works_count":46,"referenced_works":["https://openalex.org/W1585155070","https://openalex.org/W1689771227","https://openalex.org/W1964336577","https://openalex.org/W1971593640","https://openalex.org/W1995926136","https://openalex.org/W2004221525","https://openalex.org/W2012966592","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2030762340","https://openalex.org/W2032099681","https://openalex.org/W2045255436","https://openalex.org/W2055992226","https://openalex.org/W2056683859","https://openalex.org/W2057571348","https://openalex.org/W2061190432","https://openalex.org/W2085941105","https://openalex.org/W2126886630","https://openalex.org/W2134884007","https://openalex.org/W2194785793","https://openalex.org/W2598143945","https://openalex.org/W2762295445","https://openalex.org/W2886960780","https://openalex.org/W2966234901","https://openalex.org/W2990011732","https://openalex.org/W2996479762","https://openalex.org/W2997505636","https://openalex.org/W2998052057","https://openalex.org/W3009379406","https://openalex.org/W3038130844","https://openalex.org/W3047312546","https://openalex.org/W3076318250","https://openalex.org/W3088956499","https://openalex.org/W3092386655","https://openalex.org/W3115482670","https://openalex.org/W3120696055","https://openalex.org/W3134742443","https://openalex.org/W3184444681","https://openalex.org/W3197405781","https://openalex.org/W3197753484","https://openalex.org/W3199805366","https://openalex.org/W3201430123","https://openalex.org/W3204846509","https://openalex.org/W4206349103","https://openalex.org/W4235678817","https://openalex.org/W4244465584"],"related_works":["https://openalex.org/W3199805366","https://openalex.org/W7155556235","https://openalex.org/W2991527027","https://openalex.org/W6944298060","https://openalex.org/W2004221525","https://openalex.org/W7162131951","https://openalex.org/W4399365129","https://openalex.org/W2991061366","https://openalex.org/W4220711915","https://openalex.org/W2991042519"],"abstract_inverted_index":{"The":[0,30,77,146,235,270,284],"purpose":[1],"of":[2,10,24,28,43,47,55,60,72,85,88,134,140,172,186,191,231,273,280,304],"this":[3,274],"paper":[4,66,275],"is":[5,155,229,261],"to":[6,105,127,142],"explore":[7],"which":[8,51],"attributes":[9,247],"logistics":[11,154],"service":[12,117,123,150],"quality":[13,124,133,151,171,185],"(LSQ)":[14],"are":[15,162,193,276],"associated":[16],"with":[17,100,214,282],"the":[18,25,44,56,70,101,113,121,129,176,181,187,197,205,208,232,245,262,277,287,301],"superior":[19],"LSQ":[20,68,141,192,266,281,294],"in":[21,82,90,116,125,152,217,222,257,267,300],"rural":[22,91,223,268,302],"territories":[23],"developing":[26],"economy":[27],"Ukraine.":[29,92,224,269,305],"data":[31,79,199,292],"were":[32,80],"collected":[33],"from":[34,69,295],"52":[35,215],"Ukrainian":[36],"agrarian":[37],"companies.":[38],"Ukraine":[39],"was":[40,98,202,211],"chosen":[41],"because":[42],"high":[45],"potential":[46],"its":[48],"agricultural":[49,61,153,258],"sector,":[50],"has":[52,237],"been":[53],"one":[54,107,230],"world\u2019s":[57],"largest":[58],"exporters":[59],"goods":[62],"for":[63,251],"years.":[64],"This":[65,109,260],"investigates":[67],"perspective":[71],"agri-businesses":[73,89],"and":[74,120,131,136,170,183,289],"addresses":[75],"sustainability.":[76],"primary":[78],"obtained":[81],"a":[83,156,226,249],"survey":[84],"clustered":[86],"samples":[87],"An":[93],"exploratory":[94],"factor":[95],"analysis":[96],"(EFA)":[97],"conducted":[99],"Stata":[102],"16":[103],"software":[104],"test":[106,143],"hypothesis.":[108],"study":[110,177,285],"builds":[111],"on":[112],"expectancy\u2013disconfirmation":[114],"paradigm":[115],"management":[118],"research":[119,236],"related":[122],"order":[126],"compare":[128],"perceived":[130,182],"expected":[132,184],"social":[135,188],"environmental":[137,168],"sustainability-related":[138,189],"aspects":[139,190],"two":[144],"hypotheses.":[145],"findings":[147],"revealed":[148],"that":[149,180],"five-dimensional":[157],"construct.":[158],"Its":[159],"five":[160],"dimensions":[161,279],"reliability,":[163],"digital":[164],"transformation,":[165],"corporate":[166],"image,":[167],"sustainability,":[169],"customer":[173,252],"focus.":[174],"Furthermore,":[175],"delivers":[178],"evidence":[179],"substantially":[194],"different.":[195],"As":[196],"study\u2019s":[198,233],"collection":[200],"process":[201],"interrupted":[203],"by":[204],"Russian\u2013Ukrainian":[206],"war,":[207],"proposed":[209],"model":[210],"only":[212],"tested":[213],"enterprises":[216],"an":[218],"agri-food":[219],"supply":[220],"chain":[221],"Such":[225],"small":[227],"sample":[228],"limitations.":[234],"great":[238],"managerial":[239],"implications":[240],"as":[241,248],"managers":[242],"can":[243],"use":[244],"explored":[246,278],"basis":[250],"satisfaction":[253],"analyses":[254],"or":[255],"benchmarking":[256],"logistics.":[259],"first":[263,288],"work":[264],"exploring":[265],"major":[271],"contributions":[272],"EFA.":[283],"presents":[286],"most":[290],"current":[291],"about":[293],"four":[296],"united":[297],"territorial":[298],"communities":[299],"center":[303]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2023-02-16T00:00:00"}