{"id":"https://openalex.org/W4320070514","doi":"https://doi.org/10.30865/jurikom.v9i3.4100","title":"Analisis Kepuasan Pengguna Terhadap Penerapan Aplikasi Layanan GOFOOD Menggunakan Metode PIECES Framework","display_name":"Analisis Kepuasan Pengguna Terhadap Penerapan Aplikasi Layanan GOFOOD Menggunakan Metode PIECES Framework","publication_year":2022,"publication_date":"2022-06-30","ids":{"openalex":"https://openalex.org/W4320070514","doi":"https://doi.org/10.30865/jurikom.v9i3.4100"},"language":"en","primary_location":{"id":"doi:10.30865/jurikom.v9i3.4100","doi":"https://doi.org/10.30865/jurikom.v9i3.4100","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30865/jurikom.v9i3.4100","pdf_url":"https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/download/4100/2737","source":{"id":"https://openalex.org/S4210198570","display_name":"JURIKOM (Jurnal Riset Komputer)","issn_l":"2407-389X","issn":["2407-389X","2715-7393"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JURIKOM (Jurnal Riset Komputer)","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/download/4100/2737","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050348165","display_name":"Dina Evitria","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405260415","display_name":"STMIK Borneo Internasional","ror":"https://ror.org/03qga1z18","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405260415"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Dina Evitria","raw_affiliation_strings":["STMIK Borneo Internasional, Balikpapan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STMIK Borneo Internasional, Balikpapan","institution_ids":["https://openalex.org/I4405260415"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007823719","display_name":"Joy Nashar Utamajaya","orcid":"https://orcid.org/0000-0002-2599-326X","observed_orcids":["https://orcid.org/0000-0002-2599-326X"]},"institutions":[{"id":"https://openalex.org/I4405260415","display_name":"STMIK Borneo Internasional","ror":"https://ror.org/03qga1z18","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405260415"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Joy Nashar Utamajaya","raw_affiliation_strings":["STMIK Borneo Internasional, Balikpapan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STMIK Borneo Internasional, Balikpapan","institution_ids":["https://openalex.org/I4405260415"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083402827","display_name":"Adi Hermawansyah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405260415","display_name":"STMIK Borneo Internasional","ror":"https://ror.org/03qga1z18","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405260415"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Adi Hermawansyah","raw_affiliation_strings":["STMIK Borneo Internasional, Balikpapan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STMIK Borneo Internasional, Balikpapan","institution_ids":["https://openalex.org/I4405260415"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5007823719","https://openalex.org/A5050348165","https://openalex.org/A5083402827"],"corresponding_institution_ids":["https://openalex.org/I4405260415"],"apc_list":null,"apc_paid":null,"fwci":2.3053,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.89937107,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"9","issue":"3","first_page":"522","last_page":"522"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9595000147819519,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9595000147819519,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.01679999940097332,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.01209999993443489,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8220000267028809},{"id":"https://openalex.org/keywords/gofood","display_name":"GoFood","score":0.6809999942779541},{"id":"https://openalex.org/keywords/food-delivery","display_name":"food delivery","score":0.8240000009536743},{"id":"https://openalex.org/keywords/pieces-framework","display_name":"PIECES framework","score":0.9229999780654907},{"id":"https://openalex.org/keywords/gojek","display_name":"Gojek","score":0.8389999866485596},{"id":"https://openalex.org/keywords/mobile-application","display_name":"mobile application","score":0.6890000104904175},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6899999976158142}],"concepts":[{"id":"https://openalex.org/C105776082","wikidata":"https://www.wikidata.org/wiki/Q617473","display_name":"Likert scale","level":2,"score":0.6476339101791382},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5520098209381104},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5438622832298279},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.46569761633872986},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45403242111206055},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37005800008773804},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3694635033607483},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.30865/jurikom.v9i3.4100","doi":"https://doi.org/10.30865/jurikom.v9i3.4100","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30865/jurikom.v9i3.4100","pdf_url":"https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/download/4100/2737","source":{"id":"https://openalex.org/S4210198570","display_name":"JURIKOM (Jurnal Riset Komputer)","issn_l":"2407-389X","issn":["2407-389X","2715-7393"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JURIKOM (Jurnal Riset Komputer)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.30865/jurikom.v9i3.4100","doi":"https://doi.org/10.30865/jurikom.v9i3.4100","is_oa":true,"landing_page_url":"http://dx.doi.org/10.30865/jurikom.v9i3.4100","pdf_url":"https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/download/4100/2737","source":{"id":"https://openalex.org/S4210198570","display_name":"JURIKOM (Jurnal Riset Komputer)","issn_l":"2407-389X","issn":["2407-389X","2715-7393"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"JURIKOM (Jurnal Riset Komputer)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4320070514.pdf","grobid_xml":"https://content.openalex.org/works/W4320070514.grobid-xml"},"referenced_works_count":12,"referenced_works":["https://openalex.org/W2585710244","https://openalex.org/W2755587822","https://openalex.org/W2941828218","https://openalex.org/W2970402588","https://openalex.org/W2972622291","https://openalex.org/W3116214462","https://openalex.org/W3137258445","https://openalex.org/W3142059341","https://openalex.org/W3165429560","https://openalex.org/W3171888070","https://openalex.org/W3176906580","https://openalex.org/W3181743500"],"related_works":["https://openalex.org/W4320070484","https://openalex.org/W3151751700","https://openalex.org/W7220349734","https://openalex.org/W4408316535","https://openalex.org/W3137258445","https://openalex.org/W7084128711","https://openalex.org/W7219133558","https://openalex.org/W3112940086","https://openalex.org/W7163511338","https://openalex.org/W4406627324"],"abstract_inverted_index":{"The":[0,18,43,78,147],"progress":[1],"of":[2,23,88,150,153,161],"the":[3,15,37,65,72,86,92,151],"times,":[4],"many":[5],"business":[6],"entrepreneurs":[7],"are":[8,34,167],"starting":[9],"to":[10,28,63,81,127],"open":[11],"up":[12],"opportunities":[13],"in":[14,25,36],"service":[16,38,155],"sector.":[17],"company":[19],"also":[20,45],"takes":[21],"advantage":[22],"advances":[24],"information":[26],"technology":[27],"provide":[29],"convenience":[30],"for":[31,40,49,75,143],"customers.":[32],"There":[33],"startups":[35],"sector,":[39],"example":[41],"Gojek.":[42,59],"startup":[44],"provides":[46],"a":[47,119,141,159],"feature":[48],"food":[50],"delivery":[51],"services,":[52],"namely":[53],"Gofood,":[54],"which":[55],"is":[56,91],"available":[57],"on":[58],"This":[60,101,163],"study":[61,102],"aims":[62],"determine":[64],"factors":[66],"that":[67,165],"influence":[68],"customer":[69],"satisfaction":[70,84,152],"with":[71,85,169],"Go-jek":[73],"application":[74],"Go-food":[76,89],"services.":[77,171],"model":[79],"used":[80],"explain":[82],"user":[83],"implementation":[87],"services":[90],"PIECES":[93,123],"method":[94],"(performance,":[95],"information,":[96,110],"economy,":[97,111],"control,":[98],"efficiency,":[99,115],"service).":[100],"uses":[103,138],"descriptive":[104],"quantitative":[105],"data,":[106],"Likert":[107],"scale,":[108],"performance,":[109],"control":[112],"and":[113,116,129,135,137],"service,":[114],"service.":[117],"As":[118],"system":[120,133],"analysis":[121],"tool,":[122],"pays":[124],"special":[125],"attention":[126],"detailed":[128],"comprehensive":[130],"systems,":[131],"identifies":[132],"strengths":[134],"weaknesses,":[136],"them":[139],"as":[140],"reference":[142],"further":[144],"enterprise":[145],"development.":[146],"average":[148],"result":[149],"gofood":[154,170],"users":[156,166],"has":[157],"reached":[158],"value":[160],"4.4.":[162],"means":[164],"SATISFIED":[168]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":6}],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2023-02-12T00:00:00"}