{"id":"https://openalex.org/W4320056569","doi":"https://doi.org/10.1109/icdi57181.2022.10007416","title":"Empirical Study on Intention to Use of Touch'n Go e-Wallet among Millennial in Malaysia during Covid-19 Endemic","display_name":"Empirical Study on Intention to Use of Touch'n Go e-Wallet among Millennial in Malaysia during Covid-19 Endemic","publication_year":2022,"publication_date":"2022-12-01","ids":{"openalex":"https://openalex.org/W4320056569","doi":"https://doi.org/10.1109/icdi57181.2022.10007416"},"language":"en","primary_location":{"id":"doi:10.1109/icdi57181.2022.10007416","doi":"https://doi.org/10.1109/icdi57181.2022.10007416","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icdi57181.2022.10007416","pdf_url":null,"source":{"id":"https://openalex.org/S7407107303","display_name":"International Conference on Digital Transformation and Intelligence (ICDI)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 International Conference on Digital Transformation and Intelligence (ICDI)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022699970","display_name":"Venny Sin Woon Chong","orcid":"https://orcid.org/0000-0002-7683-1455","observed_orcids":["https://orcid.org/0000-0002-7683-1455"]},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Venny Sin Woon Chong","raw_affiliation_strings":["Multimedia University,Faculty of Business,Melaka,Malaysia","Faculty of Business, Multimedia University, Melaka, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Multimedia University,Faculty of Business,Melaka,Malaysia","institution_ids":["https://openalex.org/I173029219"]},{"raw_affiliation_string":"Faculty of Business, Multimedia University, Melaka, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091567544","display_name":"Jason M. S. Lam","orcid":"https://orcid.org/0000-0001-8214-2317","observed_orcids":["https://orcid.org/0000-0001-8214-2317"]},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Jason M.S. Lam","raw_affiliation_strings":["Multimedia University,Faculty of Business,Melaka,Malaysia","Faculty of Business, Multimedia University, Melaka, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Multimedia University,Faculty of Business,Melaka,Malaysia","institution_ids":["https://openalex.org/I173029219"]},{"raw_affiliation_string":"Faculty of Business, Multimedia University, Melaka, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043212996","display_name":"Yue Jia Too","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Yue Jia Too","raw_affiliation_strings":["Multimedia University,Faculty of Business,Melaka,Malaysia","Faculty of Business, Multimedia University, Melaka, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Multimedia University,Faculty of Business,Melaka,Malaysia","institution_ids":["https://openalex.org/I173029219"]},{"raw_affiliation_string":"Faculty of Business, Multimedia University, Melaka, Malaysia","institution_ids":["https://openalex.org/I173029219"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I173029219"],"apc_list":null,"apc_paid":null,"fwci":1.202,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.73010174,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"156","last_page":"160"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-wallet-adoption","display_name":"digital wallet adoption","score":0.7419999837875366},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.9629999995231628},{"id":"https://openalex.org/keywords/millennials","display_name":"millennials","score":0.9290000200271606},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.8899999856948853},{"id":"https://openalex.org/keywords/electronic-payments","display_name":"digital payments","score":0.5920000076293945},{"id":"https://openalex.org/keywords/fintech","display_name":"fintech","score":0.7440000176429749},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.8899999856948853},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.9020000100135803},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.9990000128746033},{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":0.9679999947547913},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9290000200271606},{"id":"https://openalex.org/keywords/malaysia","display_name":"Malaysia","score":0.8389999866485596}],"concepts":[{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.7195730209350586},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5229519009590149},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.5131815075874329},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4965746998786926},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4529683291912079},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.45012497901916504},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.43857479095458984},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.4231351315975189},{"id":"https://openalex.org/C121087249","wikidata":"https://www.wikidata.org/wiki/Q546395","display_name":"Emerging markets","level":2,"score":0.4223264157772064},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.4103461802005768},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39242666959762573},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.35439664125442505},{"id":"https://openalex.org/C4249254","wikidata":"https://www.wikidata.org/wiki/Q3044431","display_name":"Demographic economics","level":1,"score":0.3340454697608948},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2738855481147766},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.24353086948394775},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1527249813079834},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.11214268207550049},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10969632863998413},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10852593183517456},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/icdi57181.2022.10007416","doi":"https://doi.org/10.1109/icdi57181.2022.10007416","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icdi57181.2022.10007416","pdf_url":null,"source":{"id":"https://openalex.org/S7407107303","display_name":"International Conference on Digital Transformation and Intelligence (ICDI)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 International Conference on Digital Transformation and Intelligence (ICDI)","raw_type":"proceedings-article"},{"id":"pmh:oai:shdl.mmu.edu.my:11216","doi":null,"is_oa":false,"landing_page_url":"https://shdl.mmu.edu.my/11216/1/30.pdf","pdf_url":"https://shdl.mmu.edu.my/11216/1/30.pdf","source":{"id":"https://openalex.org/S4377196753","display_name":"Siti Hasmah Digital Library-MMU Institutiona Repository (Multimedia University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I173029219","host_organization_name":"Multimedia University","host_organization_lineage":["https://openalex.org/I173029219"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Conference or Workshop Item"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.504800021648407,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"},{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W2031767704","https://openalex.org/W2058715873","https://openalex.org/W2189216550","https://openalex.org/W2809983878","https://openalex.org/W2979583963","https://openalex.org/W3036453335","https://openalex.org/W3040792783","https://openalex.org/W3089443399","https://openalex.org/W3092376439","https://openalex.org/W3112119987","https://openalex.org/W3118456647","https://openalex.org/W3137901572","https://openalex.org/W3157198708","https://openalex.org/W3161875411","https://openalex.org/W3165478349","https://openalex.org/W3176821521","https://openalex.org/W3206403188","https://openalex.org/W4281696205","https://openalex.org/W4289539413","https://openalex.org/W4312622011"],"related_works":["https://openalex.org/W4311935803","https://openalex.org/W4307206391","https://openalex.org/W7218133518","https://openalex.org/W4408595432","https://openalex.org/W3198177343","https://openalex.org/W7218080297","https://openalex.org/W3181639289","https://openalex.org/W3206403188","https://openalex.org/W7215623642","https://openalex.org/W7027933713"],"abstract_inverted_index":{"The":[0,32,86,192,206],"Covid-19":[1,96,130],"epidemic":[2],"has":[3,18,134],"wreaked":[4],"havoc":[5],"on":[6,224,254],"the":[7,26,43,58,73,84,95,102,111,115,129,138,172,187,200,238,245,255,264,282,304],"global":[8],"economy":[9],"indeed,":[10],"Malaysia":[11,162,251],"was":[12],"unavoidable":[13],"from":[14,45],"this.":[15],"Nevertheless,":[16],"this":[17,106],"created":[19],"a":[20,156,221,270,277,293],"new":[21],"transformation":[22],"and":[23,41,150,182,217,257,299],"renovation":[24],"for":[25,76,176,295],"FinTech":[27,59],"industry":[28],"to":[29,39,48,72,83,109,117,136,169,227,236,276,297],"develop":[30],"tremendously.":[31],"users":[33],"of":[34,57,88,105,145,155,158,179,186,215,241,285],"digital":[35,49,89,242,246,301],"wallets":[36,90],"are":[37,266],"anticipated":[38],"grow":[40],"hastened":[42],"shift":[44],"physical":[46],"payment":[47,302],"payment.":[50],"Touch'":[51,119,165,229,286],"n":[52,120,166,230,287],"Go":[53,121,167,231],"e-wallet":[54,122,168],"is":[55,108],"one":[56],"innovation":[60],"platforms":[61],"that":[62,113,209,260],"growing":[63],"quickest":[64],"rate":[65],"ever":[66],"in":[67,99,125,161,171,190,250,280,303],"Malaysia's":[68,180,211],"emerging":[69],"market,":[70],"owing":[71],"upward":[74],"demand":[75],"contactless":[77],"payments":[78,243],"throughout":[79],"Southeast":[80],"Asia":[81],"due":[82],"epidemic.":[85],"adoption":[87],"only":[91],"grew":[92],"extensively":[93],"during":[94,128,263],"pandemic":[97],"periods":[98],"Malaysia.":[100,191],"Hence,":[101],"main":[103],"purpose":[104],"study":[107,133,291],"determine":[110],"predictors":[112],"influence":[114],"intention":[116],"use":[118,164,216,228],"among":[123,210],"Millennial":[124,174],"Malaysia,":[126],"particularly":[127],"endemic.":[131],"This":[132,289],"proposed":[135],"extend":[137],"TAM":[139],"model":[140,294],"(perceived":[141],"usefulness,":[142],"perceived":[143,148,213],"ease":[144,214],"use)":[146],"with":[147],"risk":[149],"satisfaction":[151,219],"predictors.":[152],"A":[153],"sample":[154],"total":[157],"150":[159],"millennial":[160],"who":[163],"participate":[170],"survey.":[173],"account":[175],"approximately":[177],"one-third":[178],"population":[181],"roughly":[183],"50":[184],"percent":[185],"labour":[188],"force":[189],"hypotheses":[193],"were":[194],"further":[195],"carried":[196],"out":[197],"by":[198],"employing":[199],"ordinary":[201],"least":[202],"squares":[203],"regression":[204],"analysis.":[205],"findings":[207],"revealed":[208],"millennials,":[212],"consumers":[218],"have":[220],"substantial":[222],"impact":[223],"their":[225],"desire":[226],"e-wallets":[232],"app.":[233],"In":[234],"order":[235],"increase":[237],"usage":[239],"rates":[240],"transaction,":[244],"wallet":[247,284],"service":[248],"providers":[249],"must":[252],"focus":[253],"usability":[256],"potential":[258],"risks":[259],"might":[261],"occur":[262],"transactions":[265],"held.":[267],"More":[268],"so,":[269],"good":[271],"customer":[272],"experience":[273],"will":[274],"lead":[275],"satisfactory":[278],"level":[279],"using":[281],"e-":[283],"Go.":[288],"empirical":[290],"provides":[292],"government":[296],"stimulate":[298],"foster":[300],"coming":[305],"years.":[306]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-02-12T00:00:00"}