{"id":"https://openalex.org/W4319782776","doi":"https://doi.org/10.20469/ijbas.8.10004-3","title":"Service Quality and Customer Trust for Customer Satisfaction: The Mediating Role of Homestay Corporate Image","display_name":"Service Quality and Customer Trust for Customer Satisfaction: The Mediating Role of Homestay Corporate Image","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4319782776","doi":"https://doi.org/10.20469/ijbas.8.10004-3"},"language":"en","primary_location":{"id":"doi:10.20469/ijbas.8.10004-3","doi":"https://doi.org/10.20469/ijbas.8.10004-3","is_oa":true,"landing_page_url":"https://doi.org/10.20469/ijbas.8.10004-3","pdf_url":"https://kkgpublications.com/wp-content/uploads/2023/02/ijbas.8.10004-3.pdf","source":{"id":"https://openalex.org/S4210234242","display_name":"International Journal of Business and Administrative Studies","issn_l":"2414-3081","issn":["2414-3081","2415-0541"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business and Administrative Studies","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://kkgpublications.com/wp-content/uploads/2023/02/ijbas.8.10004-3.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044801920","display_name":"Lilik Kustiani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210108175","display_name":"Universitas Merdeka Malang","ror":"https://ror.org/01rtkeb16","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210108175"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Lilik Kustiani","raw_affiliation_strings":["Resanti Lestari University of Merdeka, Malang, Indonesia","University of Merdeka, Malang, Indonesia","Fatmasari Endayani University of Merdeka, Malang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Resanti Lestari University of Merdeka, Malang, Indonesia","institution_ids":["https://openalex.org/I4210108175"]},{"raw_affiliation_string":"University of Merdeka, Malang, Indonesia","institution_ids":["https://openalex.org/I4210108175"]},{"raw_affiliation_string":"Fatmasari Endayani University of Merdeka, Malang, Indonesia","institution_ids":["https://openalex.org/I4210108175"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091075544","display_name":"Dyah Mieta Setyawati","orcid":"https://orcid.org/0000-0002-8899-0947","observed_orcids":["https://orcid.org/0000-0002-8899-0947"]},"institutions":[{"id":"https://openalex.org/I4210108175","display_name":"Universitas Merdeka Malang","ror":"https://ror.org/01rtkeb16","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210108175"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dyah Setyawati","raw_affiliation_strings":["University of Merdeka, Malang, Indonesia","Fatmasari Endayani University of Merdeka, Malang, Indonesia","Resanti Lestari University of Merdeka, Malang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Merdeka, Malang, Indonesia","institution_ids":["https://openalex.org/I4210108175"]},{"raw_affiliation_string":"Fatmasari Endayani University of Merdeka, Malang, Indonesia","institution_ids":["https://openalex.org/I4210108175"]},{"raw_affiliation_string":"Resanti Lestari University of Merdeka, Malang, Indonesia","institution_ids":["https://openalex.org/I4210108175"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007790033","display_name":"Diah Widiawati","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210108175","display_name":"Universitas Merdeka Malang","ror":"https://ror.org/01rtkeb16","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210108175"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Diah Widiawati","raw_affiliation_strings":["Fatmasari Endayani University of Merdeka, Malang, Indonesia","University of Merdeka, Malang, Indonesia","Resanti Lestari University of Merdeka, Malang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fatmasari Endayani University of Merdeka, Malang, Indonesia","institution_ids":["https://openalex.org/I4210108175"]},{"raw_affiliation_string":"University of Merdeka, Malang, Indonesia","institution_ids":["https://openalex.org/I4210108175"]},{"raw_affiliation_string":"Resanti Lestari University of Merdeka, Malang, Indonesia","institution_ids":["https://openalex.org/I4210108175"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011063865","display_name":"Resanti Lestari","orcid":"https://orcid.org/0000-0001-8228-5553","observed_orcids":["https://orcid.org/0000-0001-8228-5553"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Resanti Lestari","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5060162892","display_name":"Fatmasari Endayani","orcid":"https://orcid.org/0000-0003-2389-8880","observed_orcids":["https://orcid.org/0000-0003-2389-8880"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fatmasari Endayani","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5044801920"],"corresponding_institution_ids":["https://openalex.org/I4210108175"],"apc_list":null,"apc_paid":null,"fwci":0.1385,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.49448035,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"8","issue":"3","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8931000232696533,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8931000232696533,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.10409999638795853,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9940000176429749},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.9509999752044678},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8640000224113464},{"id":"https://openalex.org/keywords/corporate-image","display_name":"corporate image","score":0.9470000267028809},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.7179999947547913},{"id":"https://openalex.org/keywords/visual-cues","display_name":"visual cues","score":0.38499999046325684}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7691938877105713},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.7239384651184082},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6844292283058167},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4609350264072418},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45323798060417175},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.41678574681282043},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4150505065917969},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37160730361938477},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34027430415153503},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21623161435127258}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.20469/ijbas.8.10004-3","doi":"https://doi.org/10.20469/ijbas.8.10004-3","is_oa":true,"landing_page_url":"https://doi.org/10.20469/ijbas.8.10004-3","pdf_url":"https://kkgpublications.com/wp-content/uploads/2023/02/ijbas.8.10004-3.pdf","source":{"id":"https://openalex.org/S4210234242","display_name":"International Journal of Business and Administrative Studies","issn_l":"2414-3081","issn":["2414-3081","2415-0541"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business and Administrative Studies","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.20469/ijbas.8.10004-3","doi":"https://doi.org/10.20469/ijbas.8.10004-3","is_oa":true,"landing_page_url":"https://doi.org/10.20469/ijbas.8.10004-3","pdf_url":"https://kkgpublications.com/wp-content/uploads/2023/02/ijbas.8.10004-3.pdf","source":{"id":"https://openalex.org/S4210234242","display_name":"International Journal of Business and Administrative Studies","issn_l":"2414-3081","issn":["2414-3081","2415-0541"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["jufo-1"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business and Administrative Studies","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4319782776.pdf","grobid_xml":"https://content.openalex.org/works/W4319782776.grobid-xml"},"referenced_works_count":19,"referenced_works":["https://openalex.org/W2188893517","https://openalex.org/W2303095753","https://openalex.org/W2887571565","https://openalex.org/W2971556827","https://openalex.org/W2997524830","https://openalex.org/W3135083863","https://openalex.org/W3135781121","https://openalex.org/W3167676368","https://openalex.org/W3180593414","https://openalex.org/W3192569242","https://openalex.org/W3213995521","https://openalex.org/W4211039852","https://openalex.org/W4220683533","https://openalex.org/W4223916789","https://openalex.org/W4231836441","https://openalex.org/W4284681899","https://openalex.org/W4284698438","https://openalex.org/W4285096688","https://openalex.org/W4312431716"],"related_works":["https://openalex.org/W7219978302","https://openalex.org/W7216483319","https://openalex.org/W4401206324","https://openalex.org/W2614479160","https://openalex.org/W2177149933","https://openalex.org/W2623300076","https://openalex.org/W302090289","https://openalex.org/W7216656707","https://openalex.org/W4288471542","https://openalex.org/W145089851"],"abstract_inverted_index":{"The":[0],"goal":[1],"of":[2,10,21,33,43,46,52],"this":[3,126],"study":[4,127,134],"is":[5,58,77,111,160],"to":[6,113],"examine":[7],"the":[8,19,31,44,53,64,92],"impact":[9,20,32],"service":[11,22,34,129,139],"quality":[12,23,35,130,140],"and":[13,24,30,36,85,98,107,120,131],"consumer":[14,25,37],"trust":[15,26,38],"on":[16,27,39,48,151],"corporate":[17,123],"image,":[18],"customer":[28,40,49,132],"satisfaction,":[29],"satisfaction.An":[41,50],"examination":[42,51],"effect":[45],"visuals":[47],"homestay":[54],"industry":[55],"in":[56,153],"Malang.This":[57,154],"a":[59,161],"descriptive":[60,83,93,105],"research":[61,150],"that":[62],"investigates":[63],"causal":[65],"links":[66],"between":[67],"two":[68],"or":[69],"more":[70],"variables.Non-probabilistic":[71],"sampling":[72],"using":[73,117],"directed":[74],"sample":[75],"methods":[76],"utilized.Techniques":[78],"for":[79,89,101],"data":[80,102],"analysis":[81,84,94,103,106,110],"include":[82,104],"route":[86],"analysis.To":[87],"account":[88],"respondents'":[90,115],"perspectives,":[91],"employs":[95],"statistical":[96,118],"mean":[97,119],"mode":[99,121],"techniques.Techniques":[100],"path":[108],"analysis.Descriptive":[109],"used":[112],"characterize":[114],"impressions":[116],"techniques.Through":[122],"image":[124],"factors,":[125],"analyses":[128],"happiness.Previous":[133],"has":[135],"simply":[136],"looked":[137],"at":[138],"without":[141],"considering":[142],"mediating":[143],"elements.Aside":[144],"from":[145],"that,":[146],"there":[147],"aren't":[148],"many":[149,165],"homestays":[152],"city":[155],"was":[156],"picked":[157],"since":[158],"it":[159],"tourist":[162],"destination":[163],"with":[164],"homestays.":[166]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2023-02-11T00:00:00"}