{"id":"https://openalex.org/W4312593236","doi":"https://doi.org/10.30597/hjph.v3i2.21856","title":"HUBUNGAN KUALITAS KOMUNIKASI DENGAN TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT UNIVERSITAS HASANUDDIN","display_name":"HUBUNGAN KUALITAS KOMUNIKASI DENGAN TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT UNIVERSITAS HASANUDDIN","publication_year":2022,"publication_date":"2022-06-30","ids":{"openalex":"https://openalex.org/W4312593236","doi":"https://doi.org/10.30597/hjph.v3i2.21856"},"language":"id","primary_location":{"id":"doi:10.30597/hjph.v3i2.21856","doi":"https://doi.org/10.30597/hjph.v3i2.21856","is_oa":true,"landing_page_url":"https://doi.org/10.30597/hjph.v3i2.21856","pdf_url":"https://journal.unhas.ac.id/index.php/hjph/article/download/21856/9016","source":{"id":"https://openalex.org/S4210225097","display_name":"Hasanuddin Journal of Public Health","issn_l":"2721-2408","issn":["2721-2408"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315277","host_organization_name":"Hasanuddin University","host_organization_lineage":["https://openalex.org/P4310315277"],"host_organization_lineage_names":["Hasanuddin University"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Hasanuddin Journal of Public Health","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.unhas.ac.id/index.php/hjph/article/download/21856/9016","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062312263","display_name":"Hasna Hasna","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Hasna Hasna","raw_affiliation_strings":["FKM Universitas Hasanuddin"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FKM Universitas Hasanuddin","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030162590","display_name":"Irwandy Irwandy","orcid":"https://orcid.org/0000-0001-9224-6240","observed_orcids":["https://orcid.org/0000-0001-9224-6240"]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Irwandy Irwandy","raw_affiliation_strings":["FKM Universitas Hasanuddin"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FKM Universitas Hasanuddin","institution_ids":["https://openalex.org/I98301867"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079081588","display_name":"Nur Arifah","orcid":"https://orcid.org/0000-0002-2965-5815","observed_orcids":["https://orcid.org/0000-0002-2965-5815"]},"institutions":[{"id":"https://openalex.org/I98301867","display_name":"Hasanuddin University","ror":"https://ror.org/00da1gf19","country_code":"ID","type":"education","lineage":["https://openalex.org/I98301867"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nur Arifah","raw_affiliation_strings":["FKM Universitas Hasanuddin"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FKM Universitas Hasanuddin","institution_ids":["https://openalex.org/I98301867"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I98301867"],"apc_list":null,"apc_paid":null,"fwci":1.7713,"has_fulltext":true,"cited_by_count":13,"citation_normalized_percentile":{"value":0.82011831,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"3","issue":"2","first_page":"155","last_page":"165"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.7764000296592712,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.7764000296592712,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.18029999732971191,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.03629999980330467,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/communication-quality","display_name":"communication quality","score":0.7919999957084656},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9950000047683716},{"id":"https://openalex.org/keywords/doctor-patient-communication","display_name":"physician-patient communication","score":0.9850000143051147},{"id":"https://openalex.org/keywords/listening","display_name":"listening","score":0.7429999709129333},{"id":"https://openalex.org/keywords/self-confidence","display_name":"self-confidence","score":0.7429999709129333},{"id":"https://openalex.org/keywords/information-provision","display_name":"information provision","score":0.6660000085830688},{"id":"https://openalex.org/keywords/decision-making","display_name":"decision-making","score":0.7540000081062317},{"id":"https://openalex.org/keywords/hospital-care","display_name":"hospital care","score":0.46700000762939453}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.5031923651695251},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.4594391882419586}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.30597/hjph.v3i2.21856","doi":"https://doi.org/10.30597/hjph.v3i2.21856","is_oa":true,"landing_page_url":"https://doi.org/10.30597/hjph.v3i2.21856","pdf_url":"https://journal.unhas.ac.id/index.php/hjph/article/download/21856/9016","source":{"id":"https://openalex.org/S4210225097","display_name":"Hasanuddin Journal of Public Health","issn_l":"2721-2408","issn":["2721-2408"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315277","host_organization_name":"Hasanuddin University","host_organization_lineage":["https://openalex.org/P4310315277"],"host_organization_lineage_names":["Hasanuddin University"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Hasanuddin Journal of Public Health","raw_type":"journal-article"},{"id":"pmh:oai:repository.unhas.ac.id:24871","doi":null,"is_oa":false,"landing_page_url":"http://repository.unhas.ac.id/id/eprint/24871/","pdf_url":null,"source":{"id":"https://openalex.org/S4406922391","display_name":"Hasanuddin University Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":{"id":"doi:10.30597/hjph.v3i2.21856","doi":"https://doi.org/10.30597/hjph.v3i2.21856","is_oa":true,"landing_page_url":"https://doi.org/10.30597/hjph.v3i2.21856","pdf_url":"https://journal.unhas.ac.id/index.php/hjph/article/download/21856/9016","source":{"id":"https://openalex.org/S4210225097","display_name":"Hasanuddin Journal of Public Health","issn_l":"2721-2408","issn":["2721-2408"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315277","host_organization_name":"Hasanuddin University","host_organization_lineage":["https://openalex.org/P4310315277"],"host_organization_lineage_names":["Hasanuddin University"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Hasanuddin Journal of Public Health","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.8048999905586243}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4312593236.pdf","grobid_xml":"https://content.openalex.org/works/W4312593236.grobid-xml"},"referenced_works_count":9,"referenced_works":["https://openalex.org/W2793939324","https://openalex.org/W2944935058","https://openalex.org/W2970644755","https://openalex.org/W3033076764","https://openalex.org/W3105260442","https://openalex.org/W3158149522","https://openalex.org/W3192620040","https://openalex.org/W4213068515","https://openalex.org/W4231062611"],"related_works":["https://openalex.org/W7217422010","https://openalex.org/W2565849164","https://openalex.org/W7028992410","https://openalex.org/W2947450907","https://openalex.org/W7029128472","https://openalex.org/W7219370685","https://openalex.org/W2965599911","https://openalex.org/W3164279174","https://openalex.org/W2740994255","https://openalex.org/W4399098710"],"abstract_inverted_index":{"Komunikasi":[0,182],"bukan":[1],"hanya":[2],"sebatas":[3],"komunikasi":[4,12,71,209],"yang":[5,19,24,32,49,58,83,183,189,196,210],"dipakai":[6],"untuk":[7,21,67,204],"berbicara":[8],"dengan":[9,62,72,173,194,212],"pasien,":[10],"namun":[11],"antar":[13],"dokter":[14,203],"dan":[15,56,120,138],"pasien":[16,23,46,53,75,172,191,213],"memiliki":[17],"hubungan":[18,69],"bertujuan":[20,66],"menyembuhkan":[22],"berdampak":[25],"pada":[26,38,111],"kepuasan":[27,31,74,144,171],"pasien.":[28,145],"Berdasarkan":[29,146],"survei":[30],"dilakukan":[33,105,211],"di":[34,76,106],"Rumah":[35,77,107],"Sakit":[36,78,108],"Unhas":[37],"tahun":[39],"2019":[40],"memperoleh":[41],"hasil":[42,154,174],"yaitu":[43],"sebanyak":[44],"57%":[45],"Kelas":[47],"1":[48],"menyakatan":[50],"puas,":[51],"68%":[52],"kelas":[54],"2":[55],"3":[57,151],"menyatakan":[59],"puas":[60,193],"berkomunikasi":[61],"dokter.":[63],"Penelitian":[64,103],"ini":[65,93,104],"mengetahui":[68],"kualitas":[70],"tingkat":[73],"Universitas":[79,109],"Hasanuddin.":[80],"Jenis":[81],"penelitian":[82,86,92,127],"digunakan":[84],"adalah":[85],"cross":[87],"sectional":[88],"study.":[89],"Sampel":[90],"dalam":[91],"berjumlah":[94],"90":[95],"orang.":[96],"Teknik":[97],"pengambilan":[98,164],"sampel":[99],"menggunakan":[100,122],"purposive":[101],"sampling.":[102],"Hasanuddin":[110],"bulan":[112],"april":[113],"sampai":[114],"juni.":[115],"Data":[116],"dianalisis":[117],"secara":[118,141,168],"univariat":[119],"bivariat":[121],"analisis":[123],"chi":[124,130,148],"square.":[125],"Hasil":[126],"berdasarkan":[128],"uji":[129,147,155,175],"square":[131,149],"menunjukkan":[132],"bahwa":[133],"dimensi":[134,152,163],"mendengarkan,":[135],"percaya":[136],"diri":[137],"informasi":[139],"berhubungan":[140,167],"signifikan":[142,169],"terhadap":[143,150,170],"tersebut":[153],"diperoleh":[156,176],"nilai":[157,160,177,180],"p=0,000":[158],"<":[159],"\uf061=0,05.":[161,181],"Sedangkan":[162],"keputusan":[165],"tidak":[166],"p=1,000":[178],">":[179],"efektif":[184],"merupakan":[185],"salah":[186],"satu":[187],"faktor":[188],"menyebabkan":[190],"merasa":[192],"pelayanan":[195],"diberikan":[197],"oleh":[198],"rumah":[199],"sakit.":[200],"Saran":[201],"kepada":[202],"bisa":[205],"lebih":[206],"memperhatikan":[207],"lagi":[208],"selama":[214],"perawatan":[215],"berlangsung.":[216]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-01-05T00:00:00"}
