{"id":"https://openalex.org/W4312472018","doi":"https://doi.org/10.21009/jppv1i1.02","title":"PENGARUH STANDAR OPERASIONAL PROSEDUR TERHADAP KINERJA KARYAWAN DI FRONT OFFICE DEPARTMENT HOTEL THE GUNAWARMAN LUXURY RESIDENCE","display_name":"PENGARUH STANDAR OPERASIONAL PROSEDUR TERHADAP KINERJA KARYAWAN DI FRONT OFFICE DEPARTMENT HOTEL THE GUNAWARMAN LUXURY RESIDENCE","publication_year":2021,"publication_date":"2021-05-29","ids":{"openalex":"https://openalex.org/W4312472018","doi":"https://doi.org/10.21009/jppv1i1.02"},"language":"id","primary_location":{"id":"doi:10.21009/jppv1i1.02","doi":"https://doi.org/10.21009/jppv1i1.02","is_oa":true,"landing_page_url":"https://doi.org/10.21009/jppv1i1.02","pdf_url":"http://journal.unj.ac.id/unj/index.php/jpp/article/download/19935/10600","source":{"id":"https://openalex.org/S4387282705","display_name":"Jurnal Pendidikan dan Perhotelan (JPP)","issn_l":"2807-8861","issn":["2807-8861"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315096","host_organization_name":"Fakultas Ekonomi Universitas Negeri Jakarta","host_organization_lineage":["https://openalex.org/P4310315096"],"host_organization_lineage_names":["Fakultas Ekonomi Universitas Negeri Jakarta"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pendidikan dan Perhotelan (JPP)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://journal.unj.ac.id/unj/index.php/jpp/article/download/19935/10600","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057179877","display_name":"Baskoro Harwindito","orcid":"https://orcid.org/0000-0002-3853-3609","observed_orcids":["https://orcid.org/0000-0002-3853-3609"]},"institutions":[{"id":"https://openalex.org/I4405275936","display_name":"Politeknik Sahid","ror":"https://ror.org/04ja8ab86","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275936"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Baskoro Harwindito","raw_affiliation_strings":["Politeknik Sahid"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Sahid","institution_ids":["https://openalex.org/I4405275936"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047247310","display_name":"Adellia Khairulizza","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405275936","display_name":"Politeknik Sahid","ror":"https://ror.org/04ja8ab86","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275936"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Adellia Khairulizza","raw_affiliation_strings":["Diploma 4 Perhotelan Politeknik Sahid"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Diploma 4 Perhotelan Politeknik Sahid","institution_ids":["https://openalex.org/I4405275936"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405275936"],"apc_list":null,"apc_paid":null,"fwci":0.9587,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.81040877,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"1","issue":"1","first_page":"16","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.016300000250339508,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/standard-operating-procedures","display_name":"standard operating procedures","score":0.8560000061988831},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.9660000205039978},{"id":"https://openalex.org/keywords/front-office","display_name":"front office","score":0.9570000171661377},{"id":"https://openalex.org/keywords/hotel-employees","display_name":"hotel employees","score":0.7179999947547913},{"id":"https://openalex.org/keywords/sop-implementation","display_name":"SOP implementation","score":0.6010000109672546},{"id":"https://openalex.org/keywords/hotel-management","display_name":"hotel management","score":0.4830000102519989},{"id":"https://openalex.org/keywords/employee-motivation","display_name":"employee motivation","score":0.35100001096725464},{"id":"https://openalex.org/keywords/employee-accountability","display_name":"employee accountability","score":0.3529999852180481},{"id":"https://openalex.org/keywords/employee-innovation","display_name":"employee innovation","score":0.4749999940395355},{"id":"https://openalex.org/keywords/internal-communication","display_name":"internal communication","score":0.34299999475479126},{"id":"https://openalex.org/keywords/employee-feedback","display_name":"employee feedback","score":0.3959999978542328},{"id":"https://openalex.org/keywords/performance-evaluation-human-resources","display_name":"performance evaluation (human resources)","score":0.36899998784065247},{"id":"https://openalex.org/keywords/employee-career-development","display_name":"employee career development","score":0.4059999883174896}],"concepts":[{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.6062528491020203},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.5794610381126404},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3303399682044983},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13591670989990234},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.10361376404762268}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.21009/jppv1i1.02","doi":"https://doi.org/10.21009/jppv1i1.02","is_oa":true,"landing_page_url":"https://doi.org/10.21009/jppv1i1.02","pdf_url":"http://journal.unj.ac.id/unj/index.php/jpp/article/download/19935/10600","source":{"id":"https://openalex.org/S4387282705","display_name":"Jurnal Pendidikan dan Perhotelan (JPP)","issn_l":"2807-8861","issn":["2807-8861"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315096","host_organization_name":"Fakultas Ekonomi Universitas Negeri Jakarta","host_organization_lineage":["https://openalex.org/P4310315096"],"host_organization_lineage_names":["Fakultas Ekonomi Universitas Negeri Jakarta"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pendidikan dan Perhotelan (JPP)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.21009/jppv1i1.02","doi":"https://doi.org/10.21009/jppv1i1.02","is_oa":true,"landing_page_url":"https://doi.org/10.21009/jppv1i1.02","pdf_url":"http://journal.unj.ac.id/unj/index.php/jpp/article/download/19935/10600","source":{"id":"https://openalex.org/S4387282705","display_name":"Jurnal Pendidikan dan Perhotelan (JPP)","issn_l":"2807-8861","issn":["2807-8861"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315096","host_organization_name":"Fakultas Ekonomi Universitas Negeri Jakarta","host_organization_lineage":["https://openalex.org/P4310315096"],"host_organization_lineage_names":["Fakultas Ekonomi Universitas Negeri Jakarta"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Pendidikan dan Perhotelan (JPP)","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.6452000141143799,"display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4312472018.pdf","grobid_xml":"https://content.openalex.org/works/W4312472018.grobid-xml"},"referenced_works_count":3,"referenced_works":["https://openalex.org/W2109006689","https://openalex.org/W2736263611","https://openalex.org/W2899556437"],"related_works":["https://openalex.org/W4405519127","https://openalex.org/W2990283136","https://openalex.org/W4327750791","https://openalex.org/W7014429994","https://openalex.org/W2943774257","https://openalex.org/W2175140880","https://openalex.org/W2991158357","https://openalex.org/W4415770844","https://openalex.org/W2977365455","https://openalex.org/W7153637835"],"abstract_inverted_index":{"ABSTRAK":[0],"Kinerja":[1,63,225,237],"(performance)":[2],"adalah":[3,37,45,94,172],"hasil":[4],"yang":[5,33,89,97,161],"dicapai":[6],"seseorang":[7],"atau":[8],"sekelompok":[9],"orang":[10,116],"dalam":[11,13,25,91,128],"organisasi":[12],"suatu":[14],"periode":[15],"tertentu,":[16],"sesuai":[17],"dengan":[18,164,175],"lingkup":[19],"wewenang":[20],"dan":[21,65,137,158,184,195,221],"tanggung":[22],"jawab":[23],"masing-masing":[24],"upaya":[26],"mencapai":[27],"tujuan":[28],"organisasi.":[29],"Salah":[30],"satu":[31],"faktor":[32],"mempengaruhi":[34,104],"kinerja":[35,105],"karyawan":[36,106,117],"Standar":[38,49,58,71,101,215,234,490],"Operasional":[39,50,59,72,102,216,235],"Prosedur":[40,51,60,73,103,217],"(SOP).":[41,292],"Tujuan":[42],"penelitian":[43,92,129,170,211],"ini":[44,82,93,130,171],"untuk":[46,53,67],"mengetahui":[47,54,68],"penerapan":[48,100],"(SOP),":[52,307],"seberapa":[55],"besar":[56],"pengaruh":[57,69,219],"(SOP)":[61,318,493],"terhadap":[62,223],"Karyawan":[64,238],"juga":[66],"dari":[70,143,152],"kedepannya":[74],"di":[75,121,186],"Hotel":[76,107,122],"The":[77,108,123,293,336,347,370,375,388,437,474,481,503],"Gunawarman":[78,109,124,337,371,389,504],"Luxury":[79,110,338,372,390],"Residence,":[80],"Penelitian":[81],"dilaksanakan":[83],"pada":[84,169],"bulan":[85],"Februari":[86],"2020.":[87,346],"Metode":[88],"digunakan":[90],"metode":[95],"kuantitatif,":[96],"menggambarkan":[98],"bahwa":[99,213,228],"Residence.":[111,125,339,391],"Unit":[112],"analisis":[113],"yaitu":[114,134],"8":[115,382],"Front":[118,383],"Office":[119,384],"Department":[120,385],"Pengumpulan":[126],"data":[127,135,138,140,149,156,185,402,407,416,455],"menggunakan":[131,176,188,200,207],"2":[132,398],"sumber,":[133],"primer":[136,141],"sekunder,":[139],"diperoleh":[142,151],"wawancara,":[144],"observasi,":[145],"kuisioner,":[146],"dokumentasi.":[147],"Untuk":[148],"sekunder":[150],"buku":[153],"referensi,":[154],"website,":[155],"hotel,":[157],"tulisan":[159],"ilmiah":[160],"diaggap":[162],"relevan":[163],"topik":[165],"permasalahan.":[166],"Penentuan":[167],"sampel":[168,181],"Nonprobability":[173,443],"Sampling":[174,444],"semua":[177],"anggota":[178],"populasi":[179],"menjadi":[180],"(Sampling":[182],"jenuh)":[183],"olah":[187],"uji":[189,191,196],"kolerasi,":[190],"regresi":[192],"linear":[193,461],"sederhana":[194],"hipotesis":[197,229],"(Uji":[198],"T)":[199],"bantuan":[201],"program":[202],"SPSS":[203,472],"25.":[204,473],"Skala":[205,208],"pengukuran":[206],"Likert.":[209],"Hasil":[210],"menunjukkan":[212],"variabel":[214,224],"memiliki":[218],"positif":[220],"signifikan":[222],"Karyawan.":[226],"Kesimpulan":[227],"diterima":[230],"Kata":[231],"Kunci":[232],":":[233,400,507],"Prosedur,":[236],"ABSTRACT":[239],"Performance":[240,321,512],"is":[241,287,298,353,381,442],"the":[242,263,281,288,301,314,326,333,359,362,367,432,435,454,495],"result":[243,482],"that":[244,283,358,427],"a":[245,257,478,484],"person":[246],"or":[247],"group":[248],"of":[249,265,280,295,303,328,361,369,378,434,497],"people":[250],"in":[251,260,271,332,344,350,394,439],"an":[252,272],"organization":[253],"has":[254],"achieved":[255],"within":[256],"given":[258],"period,":[259],"accordance":[261],"with":[262,469],"scope":[264],"their":[266],"respective":[267],"authorities":[268],"and":[269,322,403,424,464,486],"responsibilities,":[270],"effort":[273],"to":[274,299,308,324,431],"achieve":[275],"organizational":[276],"goals.":[277],".":[278],"One":[279],"factors":[282],"affects":[284,366],"employee":[285],"performance":[286,368,496],"Standard":[289,304,315,329,363,508],"Operating":[290,305,316,330,491,509],"Procedure":[291,317,331,365,492],"purpose":[294],"this":[296,351,379,395,440],"research":[297,341,352,380,396],"study":[300,441],"application":[302],"Procedures":[306],"find":[309],"out":[310],"how":[311],"much":[312],"influence":[313,488],"on":[319,494],"Employee":[320,511],"also":[323],"determine":[325],"effect":[327],"future":[334],"at":[335,387,502],"This":[340],"was":[342],"conducted":[343],"February":[345],"method":[348],"used":[349],"quantitative":[354],"methods,":[355],"which":[356],"illustrates":[357],"implementation":[360],"Operational":[364],"Residence":[373,505],"Employees.":[374],"unit":[376],"analysis":[377],"employees":[386,501],"Data":[392],"collection":[393],"uses":[397],"sources":[399],"primary":[401],"secondary":[404,415],"data.":[405],"Primary":[406],"obtained":[408,417],"from":[409,418],"interviews,":[410],"observations,":[411],"questionnaires,":[412],"documentation.":[413],"For":[414],"reference":[419],"books,":[420],"websites,":[421],"hotel":[422],"data,":[423],"scientific":[425],"papers":[426],"are":[428,456],"considered":[429],"relevant":[430],"topic":[433],"problem.":[436],"sampling":[438],"by":[445,471],"using":[446,458],"all":[447],"population":[448],"members":[449],"sample":[450],"(Saturated":[451],"Sampling).":[452],"And":[453],"processed":[457],"colleration":[459],"test,":[460],"regression":[462],"analyses":[463],"hypothesized":[465],"tests":[466],"(T":[467],"test)":[468],"supported":[470],"measurement":[475],"scale":[476],"use":[477],"Likert":[479],"Scale.":[480],"showed":[483],"positive":[485],"significant":[487],"between":[489],"front":[498],"office":[499],"department":[500],"Keywords":[506],"Procedure,":[510]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2023-01-05T00:00:00"}
