{"id":"https://openalex.org/W4309708602","doi":"https://doi.org/10.1177/23949643221121865","title":"Creating Enduring Customer Value","display_name":"Creating Enduring Customer Value","publication_year":2022,"publication_date":"2022-11-01","ids":{"openalex":"https://openalex.org/W4309708602","doi":"https://doi.org/10.1177/23949643221121865"},"language":"en","primary_location":{"id":"doi:10.1177/23949643221121865","doi":"https://doi.org/10.1177/23949643221121865","is_oa":false,"landing_page_url":"https://doi.org/10.1177/23949643221121865","pdf_url":null,"source":{"id":"https://openalex.org/S4210183343","display_name":"Journal of Creating Value","issn_l":"2394-9643","issn":["2394-9643","2454-213X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Creating Value","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029486418","display_name":"Jagdish N. Sheth","orcid":"https://orcid.org/0000-0002-1163-5760","observed_orcids":["https://orcid.org/0000-0002-1163-5760"]},"institutions":[{"id":"https://openalex.org/I150468666","display_name":"Emory University","ror":"https://ror.org/03czfpz43","country_code":"US","type":"education","lineage":["https://openalex.org/I150468666"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jagdish N. Sheth","raw_affiliation_strings":["Goizueta School of Business, Emory University, Atlanta, Georgia, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Goizueta School of Business, Emory University, Atlanta, Georgia, United States","institution_ids":["https://openalex.org/I150468666"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002566421","display_name":"Can Uslay","orcid":"https://orcid.org/0000-0002-6330-5202","observed_orcids":["https://orcid.org/0000-0002-6330-5202"]},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Can Uslay","raw_affiliation_strings":["Rutgers Business School, Rutgers University, New Brunswick, New Jersey, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers Business School, Rutgers University, New Brunswick, New Jersey, United States","institution_ids":["https://openalex.org/I102322142"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5002566421"],"corresponding_institution_ids":["https://openalex.org/I102322142"],"apc_list":{"value":3400,"currency":"USD","value_usd":3400},"apc_paid":null,"fwci":0.9991,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.82708267,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"8","issue":"2","first_page":"241","last_page":"252"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.92330002784729,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.92330002784729,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.0478999987244606,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.012500000186264515,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.8859999775886536},{"id":"https://openalex.org/keywords/value-creation","display_name":"value creation","score":0.7739999890327454},{"id":"https://openalex.org/keywords/customer-types","display_name":"customer types","score":0.8080000281333923},{"id":"https://openalex.org/keywords/performance-value","display_name":"performance value","score":0.8550000190734863},{"id":"https://openalex.org/keywords/service-value","display_name":"service value","score":0.9810000061988831},{"id":"https://openalex.org/keywords/consumer-preferences","display_name":"consumer preferences","score":0.6209999918937683}],"concepts":[{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.7546111941337585},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.7032585740089417},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5186940431594849},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.5176887512207031},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5012915134429932},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4969506561756134},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4947204291820526},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49238336086273193},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4805755615234375},{"id":"https://openalex.org/C130721881","wikidata":"https://www.wikidata.org/wiki/Q1146253","display_name":"Customer lifetime value","level":5,"score":0.47139814496040344},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.45140963792800903},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.4366384744644165},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4317615330219269},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33654266595840454},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.23017269372940063},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09573975205421448},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.08921396732330322},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/23949643221121865","doi":"https://doi.org/10.1177/23949643221121865","is_oa":false,"landing_page_url":"https://doi.org/10.1177/23949643221121865","pdf_url":null,"source":{"id":"https://openalex.org/S4210183343","display_name":"Journal of Creating Value","issn_l":"2394-9643","issn":["2394-9643","2454-213X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Creating Value","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W589162723","https://openalex.org/W1517701247","https://openalex.org/W1518628689","https://openalex.org/W1585018784","https://openalex.org/W1964741967","https://openalex.org/W2013088713","https://openalex.org/W2024924955","https://openalex.org/W2047916203","https://openalex.org/W2051674413","https://openalex.org/W2052577136","https://openalex.org/W2075504638","https://openalex.org/W2096512731","https://openalex.org/W2115716271","https://openalex.org/W2150041300","https://openalex.org/W2155963213","https://openalex.org/W2761563021","https://openalex.org/W2769918765","https://openalex.org/W3001636021","https://openalex.org/W3034014139","https://openalex.org/W3107001854","https://openalex.org/W4232649202","https://openalex.org/W4245898332"],"related_works":["https://openalex.org/W4378804029","https://openalex.org/W590989076","https://openalex.org/W56417423","https://openalex.org/W2379107369","https://openalex.org/W2806142947","https://openalex.org/W2942536742","https://openalex.org/W4402796838","https://openalex.org/W4296877363","https://openalex.org/W2140573941","https://openalex.org/W1964865104"],"abstract_inverted_index":{"Definition":[0],"precedes":[1],"measurement.":[2],"The":[3],"authors":[4],"define":[5],"and":[6,10,26,34,36,44,53,65],"discuss":[7],"value,":[8],"customers":[9,31,64],"processes":[11],"to":[12],"create":[13],"value.":[14,74],"To":[15],"do":[16],"so,":[17],"they":[18],"distinguish":[19],"between":[20],"three":[21,28,37],"business":[22],"philosophies":[23],"(product-centric,":[24],"competition-centric":[25],"customer-centric),":[27],"types":[29,39],"of":[30,40,56,60],"(user,":[32],"payer":[33],"buyer)":[35],"primary":[38],"value":[41,62],"(performance,":[42],"affordability":[43],"service)":[45],"based":[46],"on":[47],"these":[48],"customers\u2019":[49],"preferences.":[50],"They":[51],"introduce":[52],"give":[54],"examples":[55],"10":[57],"unique":[58],"ways":[59],"creating":[61,71],"for":[63,70],"conclude":[66],"with":[67],"research":[68],"questions":[69],"enduring":[72],"customer":[73]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2022-11-29T00:00:00"}
