{"id":"https://openalex.org/W4309356282","doi":"https://doi.org/10.1145/3560107.3560125","title":"Public Grievance Redressal for Urban e-Governance in Guntur, Andhra Pradesh","display_name":"Public Grievance Redressal for Urban e-Governance in Guntur, Andhra Pradesh","publication_year":2022,"publication_date":"2022-10-04","ids":{"openalex":"https://openalex.org/W4309356282","doi":"https://doi.org/10.1145/3560107.3560125"},"language":"en","primary_location":{"id":"doi:10.1145/3560107.3560125","doi":"https://doi.org/10.1145/3560107.3560125","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3560107.3560125","pdf_url":null,"source":{"id":"https://openalex.org/S4306419883","display_name":"International Conference on Theory and Practice of Electronic Governance","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079296881","display_name":"Vaasanthi Vedantam","orcid":"https://orcid.org/0000-0001-5754-0401","observed_orcids":["https://orcid.org/0000-0001-5754-0401"]},"institutions":[{"id":"https://openalex.org/I25880638","display_name":"CEPT University","ror":"https://ror.org/03tv2xh81","country_code":"IN","type":"education","lineage":["https://openalex.org/I25880638"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Vaasanthi Vedantam","raw_affiliation_strings":["Faculty of Management, CEPT University, India"],"raw_orcid":"https://orcid.org/0000-0001-5754-0401","affiliations":[{"raw_affiliation_string":"Faculty of Management, CEPT University, India","institution_ids":["https://openalex.org/I25880638"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083938910","display_name":"Gayatri Doctor","orcid":"https://orcid.org/0000-0001-8568-0938","observed_orcids":["https://orcid.org/0000-0001-8568-0938"]},"institutions":[{"id":"https://openalex.org/I25880638","display_name":"CEPT University","ror":"https://ror.org/03tv2xh81","country_code":"IN","type":"education","lineage":["https://openalex.org/I25880638"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Gayatri Doctor","raw_affiliation_strings":["Faculty of Management, CEPT University, India"],"raw_orcid":"https://orcid.org/0000-0001-8568-0938","affiliations":[{"raw_affiliation_string":"Faculty of Management, CEPT University, India","institution_ids":["https://openalex.org/I25880638"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I25880638"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"105","last_page":"110"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.0034000000450760126,"subfield":{"id":"https://openalex.org/subfields/3322","display_name":"Urban Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/urban-local-bodies","display_name":"urban local bodies","score":0.902999997138977},{"id":"https://openalex.org/keywords/online-service-delivery","display_name":"online service delivery","score":0.9480000138282776},{"id":"https://openalex.org/keywords/guntur","display_name":"Guntur","score":0.9670000076293945}],"concepts":[{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.6327645182609558},{"id":"https://openalex.org/C2777483011","wikidata":"https://www.wikidata.org/wiki/Q3042652","display_name":"Grievance","level":2,"score":0.6091352701187134},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5778324604034424},{"id":"https://openalex.org/C2775975177","wikidata":"https://www.wikidata.org/wiki/Q15118772","display_name":"E-governance","level":3,"score":0.5632236003875732},{"id":"https://openalex.org/C71750763","wikidata":"https://www.wikidata.org/wiki/Q646164","display_name":"General partnership","level":2,"score":0.4983530044555664},{"id":"https://openalex.org/C48103436","wikidata":"https://www.wikidata.org/wiki/Q599031","display_name":"State (computer science)","level":2,"score":0.44067469239234924},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3737470209598541},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.3536915183067322},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.3525913655757904},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.34918028116226196},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3406074643135071},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2927998900413513},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3560107.3560125","doi":"https://doi.org/10.1145/3560107.3560125","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3560107.3560125","pdf_url":null,"source":{"id":"https://openalex.org/S4306419883","display_name":"International Conference on Theory and Practice of Electronic Governance","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.7297000288963318},{"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11","score":0.7250000238418579},{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.7207000255584717}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W2885508271"],"related_works":["https://openalex.org/W4387960206","https://openalex.org/W7167486748","https://openalex.org/W7160704764","https://openalex.org/W4416142232","https://openalex.org/W7204199979","https://openalex.org/W4416689012","https://openalex.org/W4405482193","https://openalex.org/W2271744825","https://openalex.org/W3139285018","https://openalex.org/W4415260750"],"abstract_inverted_index":{"DIGIT-":[0],"Digital":[1],"Infrastructure":[2],"for":[3],"Governance":[4],"Impact":[5],"&":[6],"Transformation,":[7],"is":[8],"a":[9],"platform":[10],"developed":[11],"by":[12],"the":[13,28,45,50,65],"eGovernments":[14],"Foundation":[15],"(eGov":[16],"Foundation)":[17],"that":[18],"aims":[19],"to":[20,48],"transform":[21],"urban":[22],"governance":[23,52],"in":[24,62],"India.":[25],"So":[26],"far,":[27],"organization":[29],"has":[30],"digitized":[31],"many":[32],"Urban":[33],"Local":[34],"Bodies":[35],"(ULBs)":[36],"from":[37],"different":[38],"states.":[39],"Andhra":[40,75,80],"Pradesh":[41,81],"was":[42],"one":[43],"of":[44,69,74,79],"first":[46],"states":[47],"standardize":[49],"municipal":[51],"processes":[53],"across":[54],"all":[55],"110":[56],"ULBs":[57],"through":[58,86],"integration":[59],"using":[60],"DIGIT,":[61],"partnership":[63],"with":[64],"Commissioner":[66],"and":[67,95],"Director":[68],"Municipal":[70],"Administration":[71],"(CDMA),":[72],"Government":[73],"Pradesh.":[76],"The":[77],"state":[78],"provides":[82],"online":[83],"service":[84],"delivery":[85],"its":[87],"integrated":[88],"DIGIT":[89],"applications,":[90],"which":[91],"are":[92],"CDMA":[93],"Website,":[94],"PuraSeva":[96],"Mobile":[97],"Application.":[98]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-11-26T00:00:00"}
