{"id":"https://openalex.org/W4304689490","doi":"https://doi.org/10.1111/jbl.12323","title":"A supply chain management framework for services","display_name":"A supply chain management framework for services","publication_year":2022,"publication_date":"2022-10-12","ids":{"openalex":"https://openalex.org/W4304689490","doi":"https://doi.org/10.1111/jbl.12323"},"language":"en","primary_location":{"id":"doi:10.1111/jbl.12323","doi":"https://doi.org/10.1111/jbl.12323","is_oa":false,"landing_page_url":"https://doi.org/10.1111/jbl.12323","pdf_url":null,"source":{"id":"https://openalex.org/S38350834","display_name":"Journal of Business Logistics","issn_l":"0735-3766","issn":["0735-3766","2158-1592"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Logistics","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004660695","display_name":"Matias G. Enz","orcid":"https://orcid.org/0000-0001-5117-093X","observed_orcids":["https://orcid.org/0000-0001-5117-093X"]},"institutions":[{"id":"https://openalex.org/I208333798","display_name":"University of Missouri\u2013St. Louis","ror":"https://ror.org/037cnag11","country_code":"US","type":"education","lineage":["https://openalex.org/I208333798"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Matias G. Enz","raw_affiliation_strings":["Department of Supply Chain and Analytics University of Missouri \u2013 St. Louis  St. Louis Missouri USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Supply Chain and Analytics University of Missouri \u2013 St. Louis  St. Louis Missouri USA","institution_ids":["https://openalex.org/I208333798"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001047697","display_name":"Douglas M. Lambert","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Douglas M. Lambert","raw_affiliation_strings":["The Ohio State University  Columbus Ohio USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Ohio State University  Columbus Ohio USA","institution_ids":["https://openalex.org/I52357470"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5004660695"],"corresponding_institution_ids":["https://openalex.org/I208333798"],"apc_list":{"value":2750,"currency":"USD","value_usd":2750},"apc_paid":null,"fwci":6.4907,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.96463105,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"44","issue":"1","first_page":"11","last_page":"36"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8579000234603882,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8579000234603882,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.08489999920129776,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.011900000274181366,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"supply chain management","score":0.8460000157356262},{"id":"https://openalex.org/keywords/service-supply-chain","display_name":"service supply chain","score":0.9110000133514404},{"id":"https://openalex.org/keywords/service-dominant-logic","display_name":"service-dominant logic","score":0.9309999942779541},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.796999990940094},{"id":"https://openalex.org/keywords/supplier-relationship-management","display_name":"supplier relationship management","score":1.0},{"id":"https://openalex.org/keywords/cross-functional-integration","display_name":"cross-functional integration","score":0.8970000147819519},{"id":"https://openalex.org/keywords/service-companies","display_name":"service companies","score":0.7009999752044678}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7320277690887451},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.7310177087783813},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.6860193014144897},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.6843373775482178},{"id":"https://openalex.org/C31266012","wikidata":"https://www.wikidata.org/wiki/Q6554340","display_name":"Linkage (software)","level":3,"score":0.6007765531539917},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6001687049865723},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5706844329833984},{"id":"https://openalex.org/C36829320","wikidata":"https://www.wikidata.org/wiki/Q7455785","display_name":"Service product management","level":5,"score":0.4830208718776703},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.4812176525592804},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.4603099822998047},{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.4595150053501129},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4593499004840851},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.43302661180496216},{"id":"https://openalex.org/C4698774","wikidata":"https://www.wikidata.org/wiki/Q5255030","display_name":"Demand chain","level":5,"score":0.42999565601348877},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.41503360867500305},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2945297658443451},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.24904108047485352},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1326363980770111},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1111/jbl.12323","doi":"https://doi.org/10.1111/jbl.12323","is_oa":false,"landing_page_url":"https://doi.org/10.1111/jbl.12323","pdf_url":null,"source":{"id":"https://openalex.org/S38350834","display_name":"Journal of Business Logistics","issn_l":"0735-3766","issn":["0735-3766","2158-1592"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Logistics","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7207000255584717,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"sustainable_development_goals_aurora":[{"score":0.46000000834465027,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W1521832","https://openalex.org/W115394847","https://openalex.org/W271526086","https://openalex.org/W374796111","https://openalex.org/W377384883","https://openalex.org/W621944070","https://openalex.org/W1496446456","https://openalex.org/W1569113590","https://openalex.org/W1599332788","https://openalex.org/W1965703329","https://openalex.org/W1970240532","https://openalex.org/W1993326409","https://openalex.org/W1994704415","https://openalex.org/W1998854584","https://openalex.org/W1999364249","https://openalex.org/W2004755290","https://openalex.org/W2006561382","https://openalex.org/W2009070185","https://openalex.org/W2012343525","https://openalex.org/W2020648650","https://openalex.org/W2038125955","https://openalex.org/W2045507107","https://openalex.org/W2056144694","https://openalex.org/W2070873256","https://openalex.org/W2071388599","https://openalex.org/W2074375935","https://openalex.org/W2080878748","https://openalex.org/W2081078368","https://openalex.org/W2082563645","https://openalex.org/W2084949026","https://openalex.org/W2100013973","https://openalex.org/W2100287942","https://openalex.org/W2113348250","https://openalex.org/W2123709218","https://openalex.org/W2126840412","https://openalex.org/W2127360815","https://openalex.org/W2130255953","https://openalex.org/W2135526934","https://openalex.org/W2143918661","https://openalex.org/W2157227970","https://openalex.org/W2158617568","https://openalex.org/W2284252859","https://openalex.org/W2311489650","https://openalex.org/W2569624698","https://openalex.org/W2595093736","https://openalex.org/W2744568919","https://openalex.org/W2754799758","https://openalex.org/W2757564131","https://openalex.org/W2811150020","https://openalex.org/W2912093338","https://openalex.org/W2925515791","https://openalex.org/W2979574237","https://openalex.org/W2996617870","https://openalex.org/W3000162112","https://openalex.org/W3036472187","https://openalex.org/W3038667972","https://openalex.org/W3049362857","https://openalex.org/W3109780970","https://openalex.org/W3124536214","https://openalex.org/W3171141136","https://openalex.org/W4224323535","https://openalex.org/W4226215042","https://openalex.org/W6698462768"],"related_works":["https://openalex.org/W2127360815","https://openalex.org/W7024456396","https://openalex.org/W2290064148","https://openalex.org/W2094892357","https://openalex.org/W3197127240","https://openalex.org/W7096285994","https://openalex.org/W2337822149","https://openalex.org/W2204163332","https://openalex.org/W4205687262","https://openalex.org/W2891268584"],"abstract_inverted_index":{"Abstract":[0],"While":[1],"services":[2,59,161],"represent":[3],"the":[4,8,13,44,67,92,105,110,116,134,140,144,148,183],"largest":[5],"sector":[6],"of":[7,70,97,182],"global":[9],"economy,":[10],"86.8%":[11],"in":[12,28,49,104,143,166],"United":[14],"States,":[15],"most":[16,54],"supply":[17,80,93,127,145,184],"chain":[18,81,94],"management":[19,132,137],"(SCM)":[20],"research":[21,76,192],"is":[22,42],"focused":[23],"on":[24],"product":[25],"flows.":[26],"Executives":[27],"manufacturing":[29],"firms":[30,168,177],"have":[31,60],"benefited":[32],"from":[33],"frameworks":[34,57],"created":[35],"to":[36,102,124,171],"implement":[37],"SCM":[38,56,158],"processes,":[39],"but":[40],"this":[41,155],"not":[43],"case":[45],"for":[46,58,84,160,164,190],"their":[47,176],"counterparts":[48],"service":[50,86,98,126,167],"companies.":[51],"The":[52,129,157],"two":[53],"cited":[55],"methodological":[61],"and":[62,72,133,147,178],"conceptual":[63],"deficiencies.":[64],"Drawing":[65],"upon":[66],"service\u2010dominant":[68,111],"logic":[69],"marketing":[71],"using":[73],"an":[74],"empirical":[75],"approach,":[77],"we":[78,114],"developed":[79],"structure":[82,95],"maps":[83,96],"nine":[85],"firms.":[87],"Our":[88],"findings":[89],"indicate":[90],"that":[91,120],"companies":[99],"are":[100,152,193],"comparable":[101],"those":[103],"product\u2010based":[106],"literature,":[107],"which":[108],"supports":[109],"logic.":[112],"Then,":[113],"identified":[115],"six":[117],"key":[118],"processes":[119,138,151],"constitute":[121],"a":[122],"framework":[123,159],"manage":[125],"chains.":[128],"customer":[130],"relationship":[131,136],"supplier":[135],"form":[139],"critical":[141],"links":[142],"chain,":[146],"other":[149,180],"four":[150],"coordinated":[153],"through":[154],"linkage.":[156],"provides":[162],"direction":[163],"executives":[165],"who":[169],"need":[170],"increase":[172],"cross\u2010functional":[173],"integration":[174],"within":[175],"with":[179],"members":[181],"chain.":[185],"For":[186],"academics,":[187],"12":[188],"avenues":[189],"future":[191],"identified.":[194]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":15},{"year":2023,"cited_by_count":4}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-10-12T00:00:00"}
