{"id":"https://openalex.org/W4302401232","doi":"https://doi.org/10.2139/ssrn.3791165","title":"The Relative Contribution of Loyalty Programs and Store Attributes to Store Engagement and Equity","display_name":"The Relative Contribution of Loyalty Programs and Store Attributes to Store Engagement and Equity","publication_year":2015,"publication_date":"2015-10-15","ids":{"openalex":"https://openalex.org/W4302401232","doi":"https://doi.org/10.2139/ssrn.3791165"},"language":"en","primary_location":{"id":"doi:10.20474/jabs-1.1.7","doi":"https://doi.org/10.20474/jabs-1.1.7","is_oa":true,"landing_page_url":"https://doi.org/10.20474/jabs-1.1.7","pdf_url":"http://www.tafpublications.com/gip_content/paper/jabs-1.1.7.pdf","source":{"id":"https://openalex.org/S4210204807","display_name":"Journal of administrative and business studies","issn_l":"2414-309X","issn":["2414-309X","2519-0407"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Administrative and Business Studies","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"http://www.tafpublications.com/gip_content/paper/jabs-1.1.7.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091673316","display_name":"Suhaily Mohd Ramly","orcid":"https://orcid.org/0000-0001-6076-7455","observed_orcids":["https://orcid.org/0000-0001-6076-7455"]},"institutions":[{"id":"https://openalex.org/I4210111656","display_name":"Kolej Poly-Tech MARA","ror":"https://ror.org/020kg7297","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210111656"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Suhaily M. Ramly","raw_affiliation_strings":["Kolej Poly-Tech Mara, Level 4 & 5, Jalan 7/91, Taman Shamelin Perkasa, Cheras, Kuala Lumpur, 56100, Malaysia","Kolej Poly-Tech MARA, Seksyen 14, Jl. Teras Jernang, Bandar Baru Bangi, Kajang, Selangor 43000, MALAYSIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kolej Poly-Tech Mara, Level 4 & 5, Jalan 7/91, Taman Shamelin Perkasa, Cheras, Kuala Lumpur, 56100, Malaysia","institution_ids":["https://openalex.org/I4210111656"]},{"raw_affiliation_string":"Kolej Poly-Tech MARA, Seksyen 14, Jl. Teras Jernang, Bandar Baru Bangi, Kajang, Selangor 43000, MALAYSIA","institution_ids":["https://openalex.org/I4210111656"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091601372","display_name":"Nor Asiah Omar","orcid":"https://orcid.org/0000-0003-2599-7727","observed_orcids":["https://orcid.org/0000-0003-2599-7727"]},"institutions":[{"id":"https://openalex.org/I885383172","display_name":"National University of Malaysia","ror":"https://ror.org/00bw8d226","country_code":"MY","type":"education","lineage":["https://openalex.org/I885383172"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nor Asiah Omar","raw_affiliation_strings":["National University of Malaysia, Bangi, Selangor 43600, Malaysia","Universiti Kebangsaan Malaysia, Jl. Reko, Bangi, Selangor 43600, MALAYSIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National University of Malaysia, Bangi, Selangor 43600, Malaysia","institution_ids":["https://openalex.org/I885383172"]},{"raw_affiliation_string":"Universiti Kebangsaan Malaysia, Jl. Reko, Bangi, Selangor 43600, MALAYSIA","institution_ids":["https://openalex.org/I885383172"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5091673316"],"corresponding_institution_ids":["https://openalex.org/I4210111656"],"apc_list":null,"apc_paid":null,"fwci":1.8503,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.89517229,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":96},"biblio":{"volume":"1","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5005000233650208,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5005000233650208,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.4603999853134155,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.01850000023841858,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty-programs","display_name":"loyalty programs","score":0.8870000243186951},{"id":"https://openalex.org/keywords/store-attributes","display_name":"store attributes","score":0.9750000238418579},{"id":"https://openalex.org/keywords/department-stores","display_name":"department stores","score":0.8759999871253967},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.6399999856948853},{"id":"https://openalex.org/keywords/social-exchange-theory","display_name":"social exchange theory","score":0.8820000290870667},{"id":"https://openalex.org/keywords/service-dominant-logic","display_name":"service-dominant logic","score":0.996999979019165},{"id":"https://openalex.org/keywords/experiential-marketing","display_name":"experiential marketing","score":0.9359999895095825},{"id":"https://openalex.org/keywords/retail-competition","display_name":"retail competition","score":0.5590000152587891},{"id":"https://openalex.org/keywords/malaysia","display_name":"Malaysia","score":0.4359999895095825}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6859973073005676},{"id":"https://openalex.org/C199728807","wikidata":"https://www.wikidata.org/wiki/Q2578557","display_name":"Equity (law)","level":2,"score":0.6107874512672424},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5074333548545837},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4284393787384033},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39216792583465576},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13175198435783386},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.20474/jabs-1.1.7","doi":"https://doi.org/10.20474/jabs-1.1.7","is_oa":true,"landing_page_url":"https://doi.org/10.20474/jabs-1.1.7","pdf_url":"http://www.tafpublications.com/gip_content/paper/jabs-1.1.7.pdf","source":{"id":"https://openalex.org/S4210204807","display_name":"Journal of administrative and business studies","issn_l":"2414-309X","issn":["2414-309X","2519-0407"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Administrative and Business Studies","raw_type":"journal-article"},{"id":"doi:10.2139/ssrn.3791165","doi":"https://doi.org/10.2139/ssrn.3791165","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.3791165","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SSRN Electronic Journal","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:apb:jabsss:2015:p:42-52","doi":null,"is_oa":false,"landing_page_url":"https://tafpublications.com/platform/Articles/full-jabs7","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.20474/jabs-1.1.7","doi":"https://doi.org/10.20474/jabs-1.1.7","is_oa":true,"landing_page_url":"https://doi.org/10.20474/jabs-1.1.7","pdf_url":"http://www.tafpublications.com/gip_content/paper/jabs-1.1.7.pdf","source":{"id":"https://openalex.org/S4210204807","display_name":"Journal of administrative and business studies","issn_l":"2414-309X","issn":["2414-309X","2519-0407"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Administrative and Business Studies","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4302401232.pdf","grobid_xml":"https://content.openalex.org/works/W4302401232.grobid-xml"},"referenced_works_count":66,"referenced_works":["https://openalex.org/W119818611","https://openalex.org/W176415492","https://openalex.org/W1496783311","https://openalex.org/W1499950267","https://openalex.org/W1545460766","https://openalex.org/W1555677729","https://openalex.org/W1607137273","https://openalex.org/W1964038838","https://openalex.org/W1965161460","https://openalex.org/W1965682398","https://openalex.org/W1970614733","https://openalex.org/W1971231093","https://openalex.org/W1976748235","https://openalex.org/W1988660616","https://openalex.org/W1993940442","https://openalex.org/W2008053911","https://openalex.org/W2008541867","https://openalex.org/W2014411799","https://openalex.org/W2015366743","https://openalex.org/W2023071763","https://openalex.org/W2023609280","https://openalex.org/W2030645243","https://openalex.org/W2036273558","https://openalex.org/W2037710531","https://openalex.org/W2040748472","https://openalex.org/W2042164826","https://openalex.org/W2044452299","https://openalex.org/W2044607361","https://openalex.org/W2065635852","https://openalex.org/W2065938474","https://openalex.org/W2071196708","https://openalex.org/W2072567687","https://openalex.org/W2073066775","https://openalex.org/W2078854905","https://openalex.org/W2086157089","https://openalex.org/W2087419369","https://openalex.org/W2093505263","https://openalex.org/W2105846236","https://openalex.org/W2107361737","https://openalex.org/W2110672409","https://openalex.org/W2119355372","https://openalex.org/W2120049879","https://openalex.org/W2123217435","https://openalex.org/W2126840412","https://openalex.org/W2126914072","https://openalex.org/W2133740076","https://openalex.org/W2134104271","https://openalex.org/W2136388068","https://openalex.org/W2138497121","https://openalex.org/W2138719643","https://openalex.org/W2138881201","https://openalex.org/W2141148255","https://openalex.org/W2143130002","https://openalex.org/W2145529788","https://openalex.org/W2148086614","https://openalex.org/W2153674408","https://openalex.org/W2157911081","https://openalex.org/W2158316611","https://openalex.org/W2159674550","https://openalex.org/W2161954880","https://openalex.org/W2166923684","https://openalex.org/W2219705828","https://openalex.org/W2266639535","https://openalex.org/W3027506207","https://openalex.org/W4235678817","https://openalex.org/W4414475447"],"related_works":["https://openalex.org/W2073066775","https://openalex.org/W2766859771","https://openalex.org/W4408242581","https://openalex.org/W2183605239","https://openalex.org/W4281392099","https://openalex.org/W1535442917","https://openalex.org/W2588653054","https://openalex.org/W2036273558","https://openalex.org/W7204202782","https://openalex.org/W4252270560"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2}],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2022-10-06T00:00:00"}
