{"id":"https://openalex.org/W4301969050","doi":"https://doi.org/10.5281/zenodo.6964465","title":"Russian profile universities students' educational services quality perception and satisfaction assessment.","display_name":"Russian profile universities students' educational services quality perception and satisfaction assessment.","publication_year":2022,"publication_date":"2022-05-13","ids":{"openalex":"https://openalex.org/W4301969050","doi":"https://doi.org/10.5281/zenodo.6964465"},"language":"en","primary_location":{"id":"pmh:https://cyberleninka.ru/article/n/russian-profile-universities-students-educational-services-quality-perception-and-satisfaction-assessment","doi":null,"is_oa":false,"landing_page_url":"https://cyberleninka.ru/article/n/russian-profile-universities-students-educational-services-quality-perception-and-satisfaction-assessment","pdf_url":null,"source":{"id":"https://openalex.org/S4306401404","display_name":"CyberLeninK (CyberLeninka)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.5281/zenodo.6964465","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014222787","display_name":"Elena V. Shamalova","orcid":"https://orcid.org/0000-0002-0893-7549","observed_orcids":["https://orcid.org/0000-0002-0893-7549"]},"institutions":[{"id":"https://openalex.org/I17877952","display_name":"Sechenov University","ror":"https://ror.org/02yqqv993","country_code":"RU","type":"education","lineage":["https://openalex.org/I17877952"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"SHAMALOVA, Elena V.","raw_affiliation_strings":["I.M. Sechenov First Moscow State Medical University (Moscow, Russia)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"I.M. Sechenov First Moscow State Medical University (Moscow, Russia)","institution_ids":["https://openalex.org/I17877952"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021173758","display_name":"E.A. Kostromina","orcid":"https://orcid.org/0000-0001-5301-2329","observed_orcids":["https://orcid.org/0000-0001-5301-2329"]},"institutions":[{"id":"https://openalex.org/I4210139132","display_name":"Russian State University of Tourism and Service","ror":"https://ror.org/04k15jp43","country_code":"RU","type":"education","lineage":["https://openalex.org/I4210139132"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"KOSTROMINA, Elena A.","raw_affiliation_strings":["Russian State University of Tourism and Service (Moscow, Russia)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Russian State University of Tourism and Service (Moscow, Russia)","institution_ids":["https://openalex.org/I4210139132"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024494404","display_name":"Liubov V. ZASOVA","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"ZASOVA, Liubov V.","raw_affiliation_strings":["Eurasian Academy of Good Practices (Moscow, Russia)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Eurasian Academy of Good Practices (Moscow, Russia)","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012918309","display_name":"Yu V Kosolapov","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I134694890","display_name":"Russian University of Transport","ror":"https://ror.org/05gba0366","country_code":"RU","type":"education","lineage":["https://openalex.org/I134694890"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"KOSOLAPOV, Yury V.","raw_affiliation_strings":["Russian University of Transport (Moscow, Russia)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Russian University of Transport (Moscow, Russia)","institution_ids":["https://openalex.org/I134694890"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.1388739,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8804000020027161,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8804000020027161,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.10949999839067459,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11039","display_name":"Evaluation of Teaching Practices","score":0.0027000000700354576,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.7039999961853027},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.8299999833106995},{"id":"https://openalex.org/keywords/quality-in-higher-education","display_name":"higher education quality","score":0.6890000104904175},{"id":"https://openalex.org/keywords/academic-rankings","display_name":"academic rankings","score":0.7369999885559082},{"id":"https://openalex.org/keywords/university-reputation","display_name":"university reputation","score":0.5799999833106995},{"id":"https://openalex.org/keywords/student-loyalty","display_name":"student loyalty","score":0.4909999966621399},{"id":"https://openalex.org/keywords/intention-to-recommend","display_name":"recommendation intention","score":0.6460000276565552},{"id":"https://openalex.org/keywords/medical-students","display_name":"medical students","score":0.7369999885559082},{"id":"https://openalex.org/keywords/russian-universities","display_name":"Russian universities","score":0.527999997138977}],"concepts":[{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6888018846511841},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5999313592910767},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5150330066680908},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.4740547835826874},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.4123212397098541},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3487491011619568},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.31056469678878784},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.14713510870933533},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:https://cyberleninka.ru/article/n/russian-profile-universities-students-educational-services-quality-perception-and-satisfaction-assessment","doi":null,"is_oa":false,"landing_page_url":"https://cyberleninka.ru/article/n/russian-profile-universities-students-educational-services-quality-perception-and-satisfaction-assessment","pdf_url":null,"source":{"id":"https://openalex.org/S4306401404","display_name":"CyberLeninK (CyberLeninka)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"doi:10.5281/zenodo.6964465","doi":"https://doi.org/10.5281/zenodo.6964465","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.6964465","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"},{"id":"doi:10.5281/zenodo.6964466","doi":"https://doi.org/10.5281/zenodo.6964466","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.6964466","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"}],"best_oa_location":{"id":"doi:10.5281/zenodo.6964465","doi":"https://doi.org/10.5281/zenodo.6964465","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.6964465","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.9235000014305115,"display_name":"Quality education"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2402190689","https://openalex.org/W2888118105","https://openalex.org/W7163561292","https://openalex.org/W3147340435","https://openalex.org/W2113586794","https://openalex.org/W2790857833","https://openalex.org/W3092003990","https://openalex.org/W2602445570","https://openalex.org/W2606763527","https://openalex.org/W4281621190"],"abstract_inverted_index":{"Assessment":[0],"of":[1,7,21,29,35,45,102,134,148,170,174,179,185,208,213,218,243],"the":[2,26,43,60,66,70,75,123,130,132,141,146,188,191,198,209,219,225],"perceived":[3,67],"quality":[4,44,68,118,182],"and":[5,15,57,69,98,104,114,120,183,206,215],"satisfaction":[6,41,121,184,237],"students":[8,133,147,205,207],"with":[9,42,50,122,140],"educational":[10,116,143,180],"services":[11,117,124,181,246],"is":[12,38],"an":[13],"urgent":[14],"significant":[16,62],"issue":[17],"for":[18,224],"universities.":[19],"Both":[20],"these":[22],"categories":[23],"largely":[24],"determine":[25],"competitive":[27],"positions":[28,53],"higher":[30,168,248],"education":[31,46],"institutions.":[32],"The":[33,80],"purpose":[34],"this":[36],"article":[37],"to":[39,58,73,77,112,129,158,167,227,234,240],"assess":[40,115],"received":[47,125,142],"at":[48,84],"universities":[49,136,226],"different":[51,175],"rating":[52],"in":[54,232,247],"academic":[55],"rankings":[56],"identify":[59],"most":[61],"factors":[63,193],"that":[64],"affect":[65],"student's":[71],"desire":[72],"recommend":[74],"university":[76],"potential":[78],"applicants.":[79],"research":[81],"was":[82],"conducted":[83],"two":[85],"Russian":[86,99,210],"profile":[87],"universities,":[88],"ranking":[89],"differently:":[90],"Sechenov":[91,149,199],"First":[92,150,200],"Moscow":[93,151,201],"State":[94,100,152,202,211],"Medical":[95,153,203],"University":[96,101,154,204,212],"(MSMU)":[97,155],"Tourism":[103,214],"Service":[105],"(RSUTS).":[106],"SERVQUAL":[107],"method":[108],"has":[109],"been":[110],"applied":[111],"evaluate":[113],"perception":[119,178],"by":[126],"students.":[127,172],"According":[128],"results,":[131],"both":[135],"are":[137],"mostly":[138],"satisfied":[139],"services,":[144],"whereas":[145],"have":[156,194],"shown":[157],"be":[159,222],"less":[160],"satisfied.":[161],"This":[162],"result":[163],"may":[164,221],"occur":[165],"due":[166],"expectations":[169],"MSMU":[171],"Evaluation":[173],"factors,":[176],"affecting":[177],"students,":[186],"revealed":[187],"following":[189],"pattern:":[190],"same":[192],"various":[195],"impacts":[196],"on":[197],"Service.":[216],"Results":[217],"study":[220],"beneficial":[223],"revise":[228],"their":[229],"operational":[230],"activities":[231],"order":[233],"increase":[235,241],"students\u2019":[236],"and,":[238],"consequently,":[239],"loyalty":[242],"customers":[244],"receiving":[245],"education.":[249]},"counts_by_year":[],"updated_date":"2026-11-06T12:05:46.655746","created_date":"2022-10-06T00:00:00"}