{"id":"https://openalex.org/W4298623261","doi":"https://doi.org/10.21608/ijssaa.2022.159687.1915","title":"\u062f\u0648\u0631 \u0627\u0644\u0625\u0633\u062a\u062e\u0628\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u06cc\u0642\u06cc\u0629 \u0641\u0649 \u062a\u0637\u0648\u06cc\u0631 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0623\u0646\u062f\u06cc\u0629 \u0627\u0644\u0635\u062d\u06cc\u0629","display_name":"\u062f\u0648\u0631 \u0627\u0644\u0625\u0633\u062a\u062e\u0628\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u06cc\u0642\u06cc\u0629 \u0641\u0649 \u062a\u0637\u0648\u06cc\u0631 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0623\u0646\u062f\u06cc\u0629 \u0627\u0644\u0635\u062d\u06cc\u0629","publication_year":2022,"publication_date":"2022-09-24","ids":{"openalex":"https://openalex.org/W4298623261","doi":"https://doi.org/10.21608/ijssaa.2022.159687.1915"},"language":"ar","primary_location":{"id":"doi:10.21608/ijssaa.2022.159687.1915","doi":"https://doi.org/10.21608/ijssaa.2022.159687.1915","is_oa":true,"landing_page_url":"https://doi.org/10.21608/ijssaa.2022.159687.1915","pdf_url":"https://ijssa.journals.ekb.eg/article_260995_ef08fcf5955452e29577c558977183d2.pdf","source":{"id":"https://openalex.org/S4210175596","display_name":"\u0627\u0644\u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0645\u064a\u0629 \u0644\u0639\u0644\u0648\u0645 \u0648\u0641\u0646\u0648\u0646 \u0627\u0644\u0631\u064a\u0627\u0636\u0629","issn_l":"1110-8460","issn":["1110-8460","3009-7835"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4323237894","host_organization_name":"Egypts Presidential Specialized Council for Education and Scientific Research","host_organization_lineage":["https://openalex.org/P4323237894"],"host_organization_lineage_names":["Egypts Presidential Specialized Council for Education and Scientific Research"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0627\u0644\u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0645\u06cc\u0629 \u0644\u0639\u0644\u0648\u0645 \u0648\u0641\u0646\u0648\u0646 \u0627\u0644\u0631\u06cc\u0627\u0636\u0629","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ijssa.journals.ekb.eg/article_260995_ef08fcf5955452e29577c558977183d2.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092033330","display_name":"\u0631\u064a\u0645 \u0623\u062d\u0645\u062f \u0645\u062e\u062a\u0627\u0631 \u0645\u0643\u0649","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I84058292","display_name":"Helwan University","ror":"https://ror.org/00h55v928","country_code":"EG","type":"education","lineage":["https://openalex.org/I84058292"]}],"countries":["EG"],"is_corresponding":true,"raw_author_name":"\u0631\u06cc\u0645 \u0623\u062d\u0645\u062f \u0645\u062e\u062a\u0627\u0631 \u0645\u0643\u0649","raw_affiliation_strings":["\u0643\u0644\u064a\u0629 \u0627\u0644\u062a\u0631\u0628\u064a\u0629 \u0627\u0644\u0631\u064a\u0627\u0636\u064a\u0629 \u0628\u0646\u0627\u062a - \u062c\u0627\u0645\u0639\u0629 \u062d\u0644\u0648\u0627\u0646"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u0643\u0644\u064a\u0629 \u0627\u0644\u062a\u0631\u0628\u064a\u0629 \u0627\u0644\u0631\u064a\u0627\u0636\u064a\u0629 \u0628\u0646\u0627\u062a - \u062c\u0627\u0645\u0639\u0629 \u062d\u0644\u0648\u0627\u0646","institution_ids":["https://openalex.org/I84058292"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5092033330"],"corresponding_institution_ids":["https://openalex.org/I84058292"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.14763623,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"0","issue":"0","first_page":"0","last_page":"0"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13204","display_name":"Competitive and Knowledge Intelligence","score":0.3792000114917755,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13204","display_name":"Competitive and Knowledge Intelligence","score":0.3792000114917755,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.2709999978542328,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.16189999878406525,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/market-intelligence","display_name":"market intelligence","score":0.8740000128746033},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8199999928474426},{"id":"https://openalex.org/keywords/health-centers","display_name":"health centers","score":0.671999990940094},{"id":"https://openalex.org/keywords/health-center-management","display_name":"health center management","score":0.6060000061988831},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.43799999356269836},{"id":"https://openalex.org/keywords/tangible-quality","display_name":"tangible quality","score":0.41600000858306885},{"id":"https://openalex.org/keywords/emotional-quality","display_name":"emotional quality","score":0.5090000033378601},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.5320000052452087},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.5659999847412109}],"concepts":[{"id":"https://openalex.org/C39432304","wikidata":"https://www.wikidata.org/wiki/Q188847","display_name":"Environmental science","level":0,"score":0.26627904176712036}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.21608/ijssaa.2022.159687.1915","doi":"https://doi.org/10.21608/ijssaa.2022.159687.1915","is_oa":true,"landing_page_url":"https://doi.org/10.21608/ijssaa.2022.159687.1915","pdf_url":"https://ijssa.journals.ekb.eg/article_260995_ef08fcf5955452e29577c558977183d2.pdf","source":{"id":"https://openalex.org/S4210175596","display_name":"\u0627\u0644\u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0645\u064a\u0629 \u0644\u0639\u0644\u0648\u0645 \u0648\u0641\u0646\u0648\u0646 \u0627\u0644\u0631\u064a\u0627\u0636\u0629","issn_l":"1110-8460","issn":["1110-8460","3009-7835"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4323237894","host_organization_name":"Egypts Presidential Specialized Council for Education and Scientific Research","host_organization_lineage":["https://openalex.org/P4323237894"],"host_organization_lineage_names":["Egypts Presidential Specialized Council for Education and Scientific Research"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0627\u0644\u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0645\u06cc\u0629 \u0644\u0639\u0644\u0648\u0645 \u0648\u0641\u0646\u0648\u0646 \u0627\u0644\u0631\u06cc\u0627\u0636\u0629","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.21608/ijssaa.2022.159687.1915","doi":"https://doi.org/10.21608/ijssaa.2022.159687.1915","is_oa":true,"landing_page_url":"https://doi.org/10.21608/ijssaa.2022.159687.1915","pdf_url":"https://ijssa.journals.ekb.eg/article_260995_ef08fcf5955452e29577c558977183d2.pdf","source":{"id":"https://openalex.org/S4210175596","display_name":"\u0627\u0644\u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0645\u064a\u0629 \u0644\u0639\u0644\u0648\u0645 \u0648\u0641\u0646\u0648\u0646 \u0627\u0644\u0631\u064a\u0627\u0636\u0629","issn_l":"1110-8460","issn":["1110-8460","3009-7835"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4323237894","host_organization_name":"Egypts Presidential Specialized Council for Education and Scientific Research","host_organization_lineage":["https://openalex.org/P4323237894"],"host_organization_lineage_names":["Egypts Presidential Specialized Council for Education and Scientific Research"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0627\u0644\u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0645\u06cc\u0629 \u0644\u0639\u0644\u0648\u0645 \u0648\u0641\u0646\u0648\u0646 \u0627\u0644\u0631\u06cc\u0627\u0636\u0629","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5683000087738037,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4298623261.pdf","grobid_xml":"https://content.openalex.org/works/W4298623261.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7171318067","https://openalex.org/W2916816435","https://openalex.org/W4383103803","https://openalex.org/W4395702907","https://openalex.org/W3137044366","https://openalex.org/W4243870654","https://openalex.org/W4400616351","https://openalex.org/W2913988338","https://openalex.org/W3116996534","https://openalex.org/W4376460372"],"abstract_inverted_index":{"\u064a\u0647\u062f\u0641":[0],"\u0627\u0644\u0628\u062d\u062b":[1,49,65,106,111,135,144],"\u0625\u0644\u0649":[2,125],"\u062f\u0631\u0627\u0633\u0629":[3,4],"\u0648\u0627\u0642\u0639":[5],"\u0627\u0644\u0625\u0633\u062a\u062e\u0628\u0627\u0631\u0627\u062a":[6,18,153],"\u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629":[7,19,81,131,154,182],"\u0648\u062f\u0631\u062c\u0629":[8,15],"\u062c\u0648\u062f\u0629":[9,22,139,194],"\u0627\u0644\u062e\u062f\u0645\u0629":[10,23,91,140,156,160,195],"\u0628\u0627\u0644\u0623\u0646\u062f\u064a\u0629":[11,24,45,82,92,132,141,190],"\u0627\u0644\u0635\u062d\u064a\u0629":[12,25,46,83,93,129,133,142,191],"\u0648\u0627\u0644\u0639\u0644\u0627\u0642\u0629":[13],"\u0628\u064a\u0646\u0647\u0645\u0627":[14],"\u062f\u0631\u062c\u0629":[16],"\u0645\u0633\u0627\u0647\u0645\u0629":[17],"\u0641\u0649":[20,103,165],"\u062a\u0637\u0648\u064a\u0631":[21,166],"\u062d\u064a\u062b":[26,76],"\u0625\u0633\u062a\u062e\u062f\u0645\u062a":[27],"\u0627\u0644\u0628\u0627\u062d\u062b\u0629":[28,73,122],"\u0627\u0644\u0645\u0646\u0647\u062c":[29],"\u0627\u0644\u0648\u0635\u0641\u0649":[30],"\u0628\u0623\u0633\u0644\u0648\u0628\u0647":[31],"\u0627\u0644\u0645\u0633\u062d\u0649":[32],"\u0648\u062a\u0645":[33],"\u0625\u062e\u062a\u064a\u0627\u0631":[34],"\u0627\u0644\u0639\u064a\u0646\u0629":[35,67],"\u0628\u0627\u0644\u0637\u0631\u064a\u0642\u0629":[36],"\u0627\u0644\u0639\u0634\u0648\u0627\u0626\u064a\u0629":[37],"\u0648\u0628\u0644\u063a":[38],"\u0645\u062c\u0645\u0648\u0639\u0647\u0627":[39],"(118":[40],")":[41,54,60,84,94,97],"\u0641\u0631\u062f":[42],"\u0645\u0646":[43,47,63,123,169],"\u0627\u0644\u0639\u0627\u0645\u0644\u064a\u064a\u0646":[44],"\u0645\u062c\u062a\u0645\u0639":[48,64],"\u060c":[50,157],"\u0648\u0630\u0644\u0643":[51],"\u0628\u0648\u0627\u0642\u0639":[52],"(88":[53],"\u0644\u0639\u064a\u0646\u0629":[55],"\u0627\u0644\u062f\u0631\u0627\u0633\u0629":[56],"\u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629\u060c":[57,68],"\u0648":[58,88],"(30":[59],"\u0643\u0639\u064a\u0646\u0629":[61],"\u0625\u0633\u062a\u0637\u0644\u0627\u0639\u064a\u0629":[62],"\u0648\u062e\u0627\u0631\u062c":[66],"\u0648\u0644\u0644\u062d\u0635\u0648\u0644":[69],"\u0639\u0644\u0649":[70,85,95],"\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a":[71,116],"\u0642\u0627\u0645\u062a":[72],"\u0628\u0628\u0646\u0627\u0621":[74],"\u0625\u0633\u062a\u0628\u064a\u0627\u0646\u064a\u0646":[75],"\u0634\u0645\u0644\u062a":[77],"\u0627\u0644\u0625\u0633\u062a\u0645\u0627\u0631\u0629":[78],"\u0625\u0633\u062a\u0628\u064a\u0627\u0646":[79,89],"(\u0627\u0644\u0625\u0633\u062a\u062e\u0628\u0627\u0631\u0627\u062a":[80],"(50)":[86],"\u0639\u0628\u0627\u0631\u0629":[87,98],"(\u062c\u0648\u062f\u0629":[90],"(47":[96],"\u0648\u0642\u062f":[99],"\u0623\u0634\u0627\u0631\u062a":[100],"\u0623\u0647\u0645":[101,177],"\u0627\u0644\u0646\u062a\u0627\u0626\u062c":[102],"\u0636\u0648\u0621":[104],"\u0647\u062f\u0641":[105],"\u0648\u062a\u0633\u0627\u0624\u0644\u0627\u062a\u0647":[107],"\u0648\u0641\u0649":[108],"\u062d\u062f\u0648\u062f":[109],"\u0639\u064a\u0646\u0629":[110],"\u0648\u0645\u0646":[112],"\u062e\u0644\u0627\u0644":[113],"\u0623\u062f\u0648\u0627\u062a":[114],"\u062c\u0645\u0639":[115],"\u0648\u0623\u0633\u0644\u0648\u0628":[117],"\u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629":[118],"\u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629":[119],"\u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a":[120],"\u062a\u0645\u0643\u0646\u062a":[121],"\u0627\u0644\u062a\u0648\u0635\u0644":[124],"\u0645\u0645\u0627\u0631\u0633\u0629":[126],"\u0625\u062f\u0627\u0631\u0629":[127],"\u0627\u0644\u0623\u0646\u062f\u064a\u0629":[128],"\u0644\u0644\u0623\u0633\u062a\u062e\u0628\u0627\u0631\u0627\u062a":[130],"\u0642\u064a\u062f":[134,143],"\u0628\u062f\u0631\u062c\u0629":[136,145],"\u0645\u0631\u062a\u0641\u0639\u0629":[137,146],"\u0648\u062a\u0648\u0627\u0641\u0631":[138],"\u060c\u0648\u0648\u062c\u0648\u062f":[147],"\u0639\u0644\u0627\u0642\u0629":[148],"\u0630\u0648":[149],"\u062f\u0644\u0627\u0644\u0629":[150],"\u0625\u062d\u0635\u0627\u0626\u064a\u0629":[151],"\u0628\u064a\u0646":[152],"\u0648\u062c\u0648\u062f\u0629":[155],"\u0648\u0623\u0646":[158],"\u0625\u0633\u062a\u062e\u0628\u0627\u0631\u0627\u062a":[159],"\u062d\u0642\u0642\u062a":[161],"\u0646\u0633\u0628\u0629":[162],"\u0627\u0644\u0645\u0633\u0627\u0647\u0645\u0647":[163],"\u0627\u0644\u0623\u0648\u0644\u0649":[164],"\u062e\u062f\u0645\u0629":[167],"\u0643\u0644":[168],"\u0627\u0644\u062c\u0648\u0627\u0646\u0628":[170],"\u0627\u0644\u0645\u0627\u062f\u064a\u0629":[171],"\u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629":[172],"\u0648\u0627\u0644\u0625\u0639\u062a\u0645\u0627\u062f\u064a\u0629":[173],"\u0648\u0627\u0644\u062a\u0639\u0627\u0637\u0641":[174],"\u0648\u0627\u0644\u0623\u0645\u0627\u0646":[175],"\u0648\u0627\u0644\u062b\u0642\u0629.\u0648\u062c\u0627\u0621\u062a":[176],"\u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a":[178],"\u0636\u0631\u0648\u0631\u0629":[179],"\u0625\u0633\u062a\u062e\u062f\u0627\u0645":[180],"\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a":[181],"\u0644\u0645\u0639\u0631\u0641\u0629":[183],"\u0627\u0644\u062a\u063a\u064a\u0631\u0627\u062a":[184],"\u0627\u0644\u062a\u064a":[185],"\u062a\u0624\u062b\u0631":[186],"\u0639\u0644\u064a":[187],"\u0625\u062a\u062c\u0627\u0647\u0627\u062a":[188],"\u0627\u0644\u0639\u0645\u0644\u0627\u0621":[189],"\u0648\u0644\u0636\u0645\u0627\u0646":[192],"\u062a\u062d\u0642\u064a\u0642":[193],".":[196]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2022-10-02T00:00:00"}
