{"id":"https://openalex.org/W4297675437","doi":"https://doi.org/10.20527/epsilon.v16i1.5518","title":"KAJIAN FIRST-ORDER CFA DAN SECOND-ORDER CFA PADA STRUCTURAL EQUATION MODELING (SEM) UNTUK MENGANALISIS KEPUASAN PASIEN DI PUSKESMAS HALMAHERA KOTA SEMARANG","display_name":"KAJIAN FIRST-ORDER CFA DAN SECOND-ORDER CFA PADA STRUCTURAL EQUATION MODELING (SEM) UNTUK MENGANALISIS KEPUASAN PASIEN DI PUSKESMAS HALMAHERA KOTA SEMARANG","publication_year":2022,"publication_date":"2022-06-16","ids":{"openalex":"https://openalex.org/W4297675437","doi":"https://doi.org/10.20527/epsilon.v16i1.5518"},"language":"id","primary_location":{"id":"doi:10.20527/epsilon.v16i1.5518","doi":"https://doi.org/10.20527/epsilon.v16i1.5518","is_oa":true,"landing_page_url":"https://doi.org/10.20527/epsilon.v16i1.5518","pdf_url":"https://ppjp.ulm.ac.id/journals/index.php/epsilon/article/download/5518/pdf","source":{"id":"https://openalex.org/S4210175632","display_name":"JURNAL MATEMATIKA MURNI DAN TERAPAN EPSILON","issn_l":"1978-4422","issn":["1978-4422","2656-7660"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310310977","host_organization_name":"Lambung Mangkurat University","host_organization_lineage":["https://openalex.org/P4310310977"],"host_organization_lineage_names":["Lambung Mangkurat University"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EPSILON: JURNAL MATEMATIKA MURNI DAN TERAPAN","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ppjp.ulm.ac.id/journals/index.php/epsilon/article/download/5518/pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000742738","display_name":"Sefri Imanuel Fallo","orcid":"https://orcid.org/0009-0005-7849-0139","observed_orcids":["https://orcid.org/0009-0005-7849-0139"]},"institutions":[{"id":"https://openalex.org/I4210131481","display_name":"Universidad San Pedro","ror":"https://ror.org/03fehwj53","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210131481"]},{"id":"https://openalex.org/I4405276576","display_name":"Universitas San Pedro","ror":"https://ror.org/05q2tp288","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276576"]}],"countries":["ID","PE"],"is_corresponding":true,"raw_author_name":"Sefri Imanuel Fallo","raw_affiliation_strings":["Universitas San Pedro"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas San Pedro","institution_ids":["https://openalex.org/I4210131481","https://openalex.org/I4405276576"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5000742738"],"corresponding_institution_ids":["https://openalex.org/I4210131481","https://openalex.org/I4405276576"],"apc_list":null,"apc_paid":null,"fwci":0.6643,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.65911807,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"16","issue":"1","first_page":"52","last_page":"52"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.003800000064074993,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.003000000026077032,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9980000257492065},{"id":"https://openalex.org/keywords/health-service-quality","display_name":"health service quality","score":0.8289999961853027},{"id":"https://openalex.org/keywords/employee-competence","display_name":"employee competence","score":0.9610000252723694},{"id":"https://openalex.org/keywords/primary-health-care-center","display_name":"primary health centers","score":0.6060000061988831},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.7099999785423279},{"id":"https://openalex.org/keywords/construct-reliability","display_name":"construct reliability","score":0.6439999938011169},{"id":"https://openalex.org/keywords/semarang-regency","display_name":"Semarang Regency","score":0.5669999718666077},{"id":"https://openalex.org/keywords/health-care-quality-improvement","display_name":"healthcare quality improvement","score":0.3109999895095825}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.6471527814865112},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.41895991563796997},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.3586702346801758},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2886691689491272},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.27781862020492554}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.20527/epsilon.v16i1.5518","doi":"https://doi.org/10.20527/epsilon.v16i1.5518","is_oa":true,"landing_page_url":"https://doi.org/10.20527/epsilon.v16i1.5518","pdf_url":"https://ppjp.ulm.ac.id/journals/index.php/epsilon/article/download/5518/pdf","source":{"id":"https://openalex.org/S4210175632","display_name":"JURNAL MATEMATIKA MURNI DAN TERAPAN EPSILON","issn_l":"1978-4422","issn":["1978-4422","2656-7660"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310310977","host_organization_name":"Lambung Mangkurat University","host_organization_lineage":["https://openalex.org/P4310310977"],"host_organization_lineage_names":["Lambung Mangkurat University"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EPSILON: JURNAL MATEMATIKA MURNI DAN TERAPAN","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.20527/epsilon.v16i1.5518","doi":"https://doi.org/10.20527/epsilon.v16i1.5518","is_oa":true,"landing_page_url":"https://doi.org/10.20527/epsilon.v16i1.5518","pdf_url":"https://ppjp.ulm.ac.id/journals/index.php/epsilon/article/download/5518/pdf","source":{"id":"https://openalex.org/S4210175632","display_name":"JURNAL MATEMATIKA MURNI DAN TERAPAN EPSILON","issn_l":"1978-4422","issn":["1978-4422","2656-7660"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310310977","host_organization_name":"Lambung Mangkurat University","host_organization_lineage":["https://openalex.org/P4310310977"],"host_organization_lineage_names":["Lambung Mangkurat University"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EPSILON: JURNAL MATEMATIKA MURNI DAN TERAPAN","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5683000087738037,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4297675437.pdf","grobid_xml":"https://content.openalex.org/works/W4297675437.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W1504905755","https://openalex.org/W2896611443","https://openalex.org/W2917492928","https://openalex.org/W3118778274","https://openalex.org/W7023633670"],"related_works":["https://openalex.org/W2580867862","https://openalex.org/W2193352355","https://openalex.org/W4403018605","https://openalex.org/W7217560278","https://openalex.org/W341503805","https://openalex.org/W7163343397","https://openalex.org/W191746917","https://openalex.org/W7166625154","https://openalex.org/W4389444977","https://openalex.org/W4307129285"],"abstract_inverted_index":{"Indikator":[0,70,83],"keberhasilan":[1],"pelayanan":[2,19,25,43,58,61],"kesehatan":[3,20,26,44],"adalah":[4,78,89],"kepuasan":[5,16,51,76,111],"pasien(Depkes":[6],"RI,":[7,46],"2008).":[8,47],"Konsep":[9],"mutu":[10,42,57],"layanan":[11],"sangat":[12],"memiliki":[13,116,125],"kaitan":[14],"dengan":[15,54],"pasien.":[17,34],"Mutu":[18],"menunjukkan":[21],"pada":[22,31,95],"tingkat":[23],"kesempurnaan":[24],"dalam":[27,105],"menimbulkan":[28],"rasa":[29],"puas":[30],"diri":[32],"setiap":[33],"Makin":[35],"sempurna":[36],"kepuasaan":[37],"tersebut,":[38],"makin":[39],"baik":[40,137],"pula":[41],"(Depkes":[45],"Pada":[48],"penelitian":[49],"ini":[50],"pasien":[52,77,112],"diukur":[53],"ke":[55],"adanya":[56],"terkait":[59],"kualitas":[60,108],"dan":[62,80,91,102,113],"kompetensi":[63,87,114],"pegawai":[64,88,115],"di":[65],"Puskemas":[66],"Halmahera":[67,235],"kota":[68],"Semarang.":[69,239],"yang":[71,84],"membentuk":[72,106],"secara":[73],"signifikan":[74,104],"variabel":[75,86,96,107,110,136],"K1,K2,K4":[79],"K6":[81],",":[82],"membangun":[85],"KOP1,KOP2,KOP3,KOP4,":[90],"KOP7":[92,270],"sedangkan":[93],"indikator-indikator":[94],"yaitu":[97],"reliability,":[98,278],"assurance,":[99,279],"tangible,":[100],"empathy":[101],"responsiveness":[103,283],"pelayanan.":[109],"nilai":[117,129],"construct":[118,301],"reliability":[119,302],"(CR)":[120,303],"lebih":[121],"dari":[122],"0,7":[123],"sehingga":[124],"konsistensi":[126],"tinggi":[127],"namun":[128],"Average":[130,317],"Variance":[131,318],"Extracted":[132,319],"(AVE)":[133,320],"untuk":[134],"keseluruhan":[135],"first-order":[138,326],"maupun":[139],"second-order":[140],"kurang":[141],"valid.An":[142],"indicator":[143],"of":[144,147,153,175,182,188,190,197,211,224,293,305],"the":[145,151,173,178,186,205,207,209,222,234,246,256,260,272,275,287,316],"success":[146],"a":[148,195,300],"service":[149,176,225,228,288],"in":[150,165,193,199,238,285],"world":[152],"health":[154,183,191,212],"is":[155,161,172,329],"patient":[156,170,217,247,294],"satisfaction.":[157],"The":[158,180,202,240,291],"thing":[159],"that":[160,242,258,310],"no":[162],"less":[163,330],"important":[164],"serving":[166],"patients":[167],"to":[168,227],"achieve":[169],"satisfaction":[171,198,218,248,295],"quality":[174,181,210,223,229,289],"at":[177,233],"hospital.":[179],"services":[184,192],"shows":[185],"level":[187],"perfection":[189],"creating":[194],"sense":[196],"each":[200],"patient.":[201],"more":[203,306],"perfect":[204],"satisfaction,":[206],"better":[208],"services.":[213],"In":[214],"this":[215],"study,":[216],"was":[219],"measured":[220],"by":[221],"related":[226],"and":[230,254,269,282,296,327],"employee":[231,261,297],"competence":[232,262,298],"Health":[236],"Center":[237],"indicators":[241,257,273],"make":[243],"up":[244],"significantly":[245],"variable":[249,263,292],"are":[250,264,277],"KP1,":[251],"KP2,":[252],"KP4,":[253],"KP6,":[255],"build":[259],"KOP1,":[265],"KOP2,":[266],"KOP3,":[267],"KOP4,":[268],"while":[271],"on":[274],"variables":[276],"tangibles,":[280],"empathy,":[281],"significant":[284],"shaping":[286],"variable.":[290],"has":[299,312],"value":[304,321],"than":[307],"0.7":[308],"so":[309],"it":[311],"high":[313],"consistency":[314],"but":[315],"for":[322],"all":[323],"variables,":[324],"both":[325],"second-order,":[328],"valid.":[331]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2022-09-30T00:00:00"}
