{"id":"https://openalex.org/W4297148081","doi":"https://doi.org/10.37715/jee.v11i1.3120","title":"THE MEDIATING ROLE OF CUSTOMER SATISFACTION ON REPURCHASE INTENTION: AN EVIDENCE FROMTHE SERVICE INDUSTRY","display_name":"THE MEDIATING ROLE OF CUSTOMER SATISFACTION ON REPURCHASE INTENTION: AN EVIDENCE FROMTHE SERVICE INDUSTRY","publication_year":2022,"publication_date":"2022-09-24","ids":{"openalex":"https://openalex.org/W4297148081","doi":"https://doi.org/10.37715/jee.v11i1.3120"},"language":"en","primary_location":{"id":"doi:10.37715/jee.v11i1.3120","doi":"https://doi.org/10.37715/jee.v11i1.3120","is_oa":true,"landing_page_url":"https://doi.org/10.37715/jee.v11i1.3120","pdf_url":"https://journal.uc.ac.id/index.php/JEE/article/download/3120/2072","source":{"id":"https://openalex.org/S4210191804","display_name":"Jurnal Entrepreneur dan Entrepreneurship","issn_l":"2302-1802","issn":["2302-1802","2580-9393"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4210113684","host_organization_name":"Universitas Ciputra","host_organization_lineage":["https://openalex.org/I4210113684"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Entrepreneur dan Entrepreneurship","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.uc.ac.id/index.php/JEE/article/download/3120/2072","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032678944","display_name":"Maureen Kusumo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210113684","display_name":"Universitas Ciputra","ror":"https://ror.org/01zj4g759","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210113684"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Maureen Kusumo","raw_affiliation_strings":["Universitas Ciputra Surabaya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Ciputra Surabaya","institution_ids":["https://openalex.org/I4210113684"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045846654","display_name":"Deandra Vidyanata","orcid":"https://orcid.org/0000-0002-9757-9789","observed_orcids":["https://orcid.org/0000-0002-9757-9789"]},"institutions":[{"id":"https://openalex.org/I4210113684","display_name":"Universitas Ciputra","ror":"https://ror.org/01zj4g759","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210113684"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Deandra Vidyanata","raw_affiliation_strings":["Universitas Ciputra Surabaya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Ciputra Surabaya","institution_ids":["https://openalex.org/I4210113684"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210113684"],"apc_list":null,"apc_paid":null,"fwci":1.8197,"has_fulltext":true,"cited_by_count":18,"citation_normalized_percentile":{"value":0.87275889,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"11","issue":"1","first_page":"71","last_page":"88"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.975600004196167,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.975600004196167,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.023900000378489494,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9950000047683716},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/repurchase-intention","display_name":"repurchase intention","score":1.0},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.828000009059906},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.7120000123977661},{"id":"https://openalex.org/keywords/start-up-business","display_name":"start-up business","score":0.7789999842643738},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.6579999923706055}],"concepts":[{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.782784104347229},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.7585018873214722},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7455373406410217},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.7318739891052246},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6716758608818054},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6148674488067627},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5505282878875732},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4688606858253479},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.45766595005989075},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4304893910884857},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.36684978008270264},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3335246443748474},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.09039708971977234},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.37715/jee.v11i1.3120","doi":"https://doi.org/10.37715/jee.v11i1.3120","is_oa":true,"landing_page_url":"https://doi.org/10.37715/jee.v11i1.3120","pdf_url":"https://journal.uc.ac.id/index.php/JEE/article/download/3120/2072","source":{"id":"https://openalex.org/S4210191804","display_name":"Jurnal Entrepreneur dan Entrepreneurship","issn_l":"2302-1802","issn":["2302-1802","2580-9393"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4210113684","host_organization_name":"Universitas Ciputra","host_organization_lineage":["https://openalex.org/I4210113684"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Entrepreneur dan Entrepreneurship","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:3814e29d7f804d18b57945ee812ee480","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/3814e29d7f804d18b57945ee812ee480","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Entrepreneur dan Entrepreneurship, Vol 11, Iss 1 (2022)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.37715/jee.v11i1.3120","doi":"https://doi.org/10.37715/jee.v11i1.3120","is_oa":true,"landing_page_url":"https://doi.org/10.37715/jee.v11i1.3120","pdf_url":"https://journal.uc.ac.id/index.php/JEE/article/download/3120/2072","source":{"id":"https://openalex.org/S4210191804","display_name":"Jurnal Entrepreneur dan Entrepreneurship","issn_l":"2302-1802","issn":["2302-1802","2580-9393"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4210113684","host_organization_name":"Universitas Ciputra","host_organization_lineage":["https://openalex.org/I4210113684"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Entrepreneur dan Entrepreneurship","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4297148081.pdf","grobid_xml":"https://content.openalex.org/works/W4297148081.grobid-xml"},"referenced_works_count":28,"referenced_works":["https://openalex.org/W145651733","https://openalex.org/W1483441749","https://openalex.org/W1509220384","https://openalex.org/W1591013228","https://openalex.org/W1689771227","https://openalex.org/W1835130503","https://openalex.org/W1966912369","https://openalex.org/W2007220885","https://openalex.org/W2032496696","https://openalex.org/W2046894820","https://openalex.org/W2081653019","https://openalex.org/W2110180019","https://openalex.org/W2120931187","https://openalex.org/W2184136103","https://openalex.org/W2187672614","https://openalex.org/W2189194678","https://openalex.org/W2234232270","https://openalex.org/W2235888989","https://openalex.org/W2278053819","https://openalex.org/W2316110746","https://openalex.org/W2566209446","https://openalex.org/W2611470301","https://openalex.org/W2922317381","https://openalex.org/W2939978793","https://openalex.org/W2967245639","https://openalex.org/W3168598643","https://openalex.org/W4249673691","https://openalex.org/W6796883497"],"related_works":["https://openalex.org/W7214946847","https://openalex.org/W4404834608","https://openalex.org/W4283804270","https://openalex.org/W2005977161","https://openalex.org/W4387106248","https://openalex.org/W4401092128","https://openalex.org/W2615754906","https://openalex.org/W4412764450","https://openalex.org/W4387562350","https://openalex.org/W7215781462"],"abstract_inverted_index":{"This":[0,19],"study":[1,20,46,70,83,123],"aims":[2],"to":[3,76],"determine":[4],"the":[5,14,37,51,119,131],"effect":[6,91,110,132],"of":[7,16,29,53,81,121,133],"Service":[8,86,104],"Quality":[9,87,105],"on":[10,92,111,136],"Repurchase":[11,101],"Intentions":[12],"with":[13,26,50],"mediation":[15],"Customer":[17,93,95],"Satisfaction.":[18],"is":[21,47],"classified":[22],"as":[23],"quantitative":[24],"research":[25],"a":[27,107],"population":[28],"all":[30],"start-up":[31],"business\u2019":[32],"consumers":[33,54],"which":[34],"engaged":[35],"in":[36,44,68],"service":[38,134],"industry.":[39],"The":[40,66,79],"sampling":[41,49],"technique":[42],"used":[43],"this":[45,69,82,122],"purposive":[48],"criteria":[52],"who":[55],"have":[56],"purchased":[57],"Drip":[58,112],"N'":[59,113],"Dry":[60,114],"services":[61],"at":[62],"least":[63],"four":[64],"times.":[65],"data":[67],"were":[71],"collected":[72],"by":[73],"distributing":[74],"questionnaires":[75],"110":[77],"respondents.":[78],"results":[80,120],"indicate":[84,124],"that":[85,125],"has":[88,106],"no":[89],"significant":[90,108],"Satisfaction,":[94],"Satisfaction":[96],"does":[97,128],"not":[98,129],"significantly":[99],"affect":[100],"Intentions,":[102],"but":[103],"positive":[109],"consumer":[115],"repurchase":[116,137],"intentions.":[117],"Furthermore,":[118],"customer":[126],"satisfaction":[127],"mediate":[130],"quality":[135],"intention.":[138]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2022-09-27T00:00:00"}