{"id":"https://openalex.org/W4297052810","doi":"https://doi.org/10.1115/1.4055624","title":"Finding Social Networks Among Online Reviewers for Customer Segmentation","display_name":"Finding Social Networks Among Online Reviewers for Customer Segmentation","publication_year":2022,"publication_date":"2022-09-15","ids":{"openalex":"https://openalex.org/W4297052810","doi":"https://doi.org/10.1115/1.4055624"},"language":"en","primary_location":{"id":"doi:10.1115/1.4055624","doi":"https://doi.org/10.1115/1.4055624","is_oa":false,"landing_page_url":"https://doi.org/10.1115/1.4055624","pdf_url":null,"source":{"id":"https://openalex.org/S88457320","display_name":"Journal of Mechanical Design","issn_l":"0161-8458","issn":["0161-8458","1050-0472","1528-9001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","jufo-2","norway-1","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310321320","host_organization_name":"American Society of Mechanical Engineers","host_organization_lineage":["https://openalex.org/P4310321320"],"host_organization_lineage_names":["American Society of Mechanical Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Mechanical Design","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029515654","display_name":"Seyoung Park","orcid":"https://orcid.org/0000-0003-4783-411X","observed_orcids":["https://orcid.org/0000-0003-4783-411X","https://orcid.org/0000-0002-9303-1097"]},"institutions":[{"id":"https://openalex.org/I157725225","display_name":"University of Illinois Urbana-Champaign","ror":"https://ror.org/047426m28","country_code":"US","type":"education","lineage":["https://openalex.org/I157725225"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Seyoung Park","raw_affiliation_strings":["University of Illinois Urbana-Champaign Enterprise Systems Optimization Laboratory, Department of Industrial and Enterprise Systems Engineering, , Urbana, IL 61801"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Illinois Urbana-Champaign Enterprise Systems Optimization Laboratory, Department of Industrial and Enterprise Systems Engineering, , Urbana, IL 61801","institution_ids":["https://openalex.org/I157725225"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100689986","display_name":"Harrison Kim","orcid":"https://orcid.org/0000-0002-3224-6430","observed_orcids":["https://orcid.org/0000-0002-3224-6430"]},"institutions":[{"id":"https://openalex.org/I157725225","display_name":"University of Illinois Urbana-Champaign","ror":"https://ror.org/047426m28","country_code":"US","type":"education","lineage":["https://openalex.org/I157725225"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Harrison M. Kim","raw_affiliation_strings":["University of Illinois Urbana-Champaign Enterprise Systems Optimization Laboratory, Department of Industrial and Enterprise Systems Engineering, , Urbana, IL 61801"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Illinois Urbana-Champaign Enterprise Systems Optimization Laboratory, Department of Industrial and Enterprise Systems Engineering, , Urbana, IL 61801","institution_ids":["https://openalex.org/I157725225"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5100689986"],"corresponding_institution_ids":["https://openalex.org/I157725225"],"apc_list":null,"apc_paid":null,"fwci":1.7983,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.87595819,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":97},"biblio":{"volume":"144","issue":"12","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.7573000192642212,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.7573000192642212,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.11100000143051147,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.08259999752044678,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-segmentation","display_name":"customer segmentation","score":0.9760000109672546},{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.8410000205039978},{"id":"https://openalex.org/keywords/social-networks","display_name":"social networks","score":0.6650000214576721},{"id":"https://openalex.org/keywords/topic-similarity","display_name":"topic similarity","score":0.9950000047683716},{"id":"https://openalex.org/keywords/user-generated-content","display_name":"user-generated content","score":0.5989999771118164},{"id":"https://openalex.org/keywords/smartphone-review","display_name":"smartphone review","score":0.9599999785423279},{"id":"https://openalex.org/keywords/consumer-heterogeneity","display_name":"consumer heterogeneity","score":0.8420000076293945}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7623628973960876},{"id":"https://openalex.org/C125308379","wikidata":"https://www.wikidata.org/wiki/Q363057","display_name":"Market segmentation","level":2,"score":0.6886312365531921},{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.6163800954818726},{"id":"https://openalex.org/C2779478453","wikidata":"https://www.wikidata.org/wiki/Q6889748","display_name":"Modularity (biology)","level":2,"score":0.6071050763130188},{"id":"https://openalex.org/C89600930","wikidata":"https://www.wikidata.org/wiki/Q1423946","display_name":"Segmentation","level":2,"score":0.6056086421012878},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5320844054222107},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.4990832805633545},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.4642992615699768},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.46208545565605164},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4600396752357483},{"id":"https://openalex.org/C103278499","wikidata":"https://www.wikidata.org/wiki/Q254465","display_name":"Similarity (geometry)","level":3,"score":0.4344905912876129},{"id":"https://openalex.org/C4727928","wikidata":"https://www.wikidata.org/wiki/Q17164759","display_name":"Social network (sociolinguistics)","level":3,"score":0.41735219955444336},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3846033215522766},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.3566396236419678},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.32210272550582886},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.2652069926261902},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2427288293838501},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17087572813034058},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.11916616559028625},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C115961682","wikidata":"https://www.wikidata.org/wiki/Q860623","display_name":"Image (mathematics)","level":2,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C54355233","wikidata":"https://www.wikidata.org/wiki/Q7162","display_name":"Genetics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1115/1.4055624","doi":"https://doi.org/10.1115/1.4055624","is_oa":false,"landing_page_url":"https://doi.org/10.1115/1.4055624","pdf_url":null,"source":{"id":"https://openalex.org/S88457320","display_name":"Journal of Mechanical Design","issn_l":"0161-8458","issn":["0161-8458","1050-0472","1528-9001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","jufo-2","norway-1","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310321320","host_organization_name":"American Society of Mechanical Engineers","host_organization_lineage":["https://openalex.org/P4310321320"],"host_organization_lineage_names":["American Society of Mechanical Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Mechanical Design","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4399999976158142}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":53,"referenced_works":["https://openalex.org/W223708877","https://openalex.org/W1484040084","https://openalex.org/W1498305593","https://openalex.org/W1526382394","https://openalex.org/W1532325895","https://openalex.org/W1581485226","https://openalex.org/W1585610988","https://openalex.org/W1595496302","https://openalex.org/W1614298861","https://openalex.org/W1880262756","https://openalex.org/W1963947268","https://openalex.org/W1971421925","https://openalex.org/W1978710835","https://openalex.org/W1980748255","https://openalex.org/W1988662363","https://openalex.org/W2053379819","https://openalex.org/W2054749616","https://openalex.org/W2077563243","https://openalex.org/W2090018148","https://openalex.org/W2101267973","https://openalex.org/W2128366083","https://openalex.org/W2131681506","https://openalex.org/W2132914434","https://openalex.org/W2133729329","https://openalex.org/W2144038161","https://openalex.org/W2151373442","https://openalex.org/W2152947114","https://openalex.org/W2155885544","https://openalex.org/W2157606016","https://openalex.org/W2160353247","https://openalex.org/W2247411266","https://openalex.org/W2319647657","https://openalex.org/W2401005551","https://openalex.org/W2480216194","https://openalex.org/W2492224531","https://openalex.org/W2525205526","https://openalex.org/W2544702680","https://openalex.org/W2760766899","https://openalex.org/W2767328782","https://openalex.org/W2791473713","https://openalex.org/W2803678638","https://openalex.org/W2884197621","https://openalex.org/W2908483739","https://openalex.org/W2912943867","https://openalex.org/W2940518587","https://openalex.org/W2958187959","https://openalex.org/W2964719123","https://openalex.org/W3096554474","https://openalex.org/W3123399111","https://openalex.org/W3124745141","https://openalex.org/W3201540608","https://openalex.org/W3211409331","https://openalex.org/W3213520820"],"related_works":["https://openalex.org/W3211409331","https://openalex.org/W4404612587","https://openalex.org/W2357569224","https://openalex.org/W4205664023","https://openalex.org/W2888267224","https://openalex.org/W4411337438","https://openalex.org/W1993616320","https://openalex.org/W2790221710","https://openalex.org/W4384824230","https://openalex.org/W4402982277"],"abstract_inverted_index":{"Abstract":[0],"Recently,":[1],"online":[2,22,35,69,79,156],"user-generated":[3],"data":[4,23,138],"have":[5],"emerged":[6],"as":[7,37],"a":[8,48,58,83,98],"valuable":[9],"source":[10],"for":[11,68],"industrial":[12],"applications.":[13],"In":[14],"the":[15,41,73,111,115,123,147,152,155,159],"consumer":[16],"product":[17,28],"area,":[18],"many":[19],"studies":[20],"analyze":[21],"and":[24,65,92,122],"draw":[25],"implications":[26],"on":[27,62,89],"design.":[29],"However,":[30],"most":[31],"of":[32,101,140,154,165],"them":[33],"treat":[34],"customers":[36,157],"one":[38],"group":[39],"with":[40],"same":[42],"preferences,":[43],"while":[44],"customer":[45,70,76,84,112,166],"segmentation":[46,160,167],"is":[47,86,104,117,168],"key":[49],"strategy":[50],"in":[51,110,158],"conventional":[52],"market":[53],"analysis.":[54],"This":[55],"paper":[56],"proposes":[57],"new":[59,99],"methodology":[60,135,149],"based":[61,88],"text":[63],"mining":[64],"network":[66,85,116],"analysis":[67],"segmentation.":[71],"First,":[72],"method":[74],"extracts":[75],"attributes":[77,91],"from":[78],"review":[80],"data.":[81],"Then,":[82],"constructed":[87],"these":[90],"predefined":[93],"networking":[94],"rules.":[95],"For":[96],"networking,":[97],"concept":[100],"\u201ctopic":[102],"similarity\u201d":[103],"proposed":[105,148],"to":[106,128],"reflect":[107],"social":[108],"meaning":[109],"network.":[113],"Finally,":[114],"partitioned":[118],"by":[119],"modularity":[120],"clustering,":[121],"resultant":[124],"clusters":[125],"are":[126],"analyzed":[127],"understand":[129],"segment":[130],"properties.":[131],"We":[132],"validate":[133],"our":[134],"using":[136],"real-world":[137],"sets":[139],"smartphone":[141],"reviews.":[142],"The":[143,162],"result":[144],"shows":[145],"that":[146],"properly":[150],"reflects":[151],"heterogeneity":[153],"result.":[161],"practical":[163],"application":[164],"presented,":[169],"illustrating":[170],"how":[171],"it":[172],"can":[173],"help":[174],"companies":[175],"design":[176],"target-customer-oriented":[177],"products.":[178]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-09-26T00:00:00"}