{"id":"https://openalex.org/W4293776166","doi":"https://doi.org/10.51211/isbi.v5i1.1391","title":"Metode Webqual 4.0 Untuk Mengukur Kualitas Website Quick Online Booking PT. Pos Indonesia","display_name":"Metode Webqual 4.0 Untuk Mengukur Kualitas Website Quick Online Booking PT. Pos Indonesia","publication_year":2020,"publication_date":"2020-12-21","ids":{"openalex":"https://openalex.org/W4293776166","doi":"https://doi.org/10.51211/isbi.v5i1.1391"},"language":"id","primary_location":{"id":"doi:10.51211/isbi.v5i1.1391","doi":"https://doi.org/10.51211/isbi.v5i1.1391","is_oa":true,"landing_page_url":"https://doi.org/10.51211/isbi.v5i1.1391","pdf_url":"http://ejournal-binainsani.ac.id/index.php/ISBI/article/download/1391/1185","source":{"id":"https://openalex.org/S4210215687","display_name":"INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS Journal of Information System","issn_l":"2548-3587","issn":["2548-3587"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405276589","host_organization_name":"Universitas Bina Insani","host_organization_lineage":["https://openalex.org/I4405276589"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"http://ejournal-binainsani.ac.id/index.php/ISBI/article/download/1391/1185","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090166212","display_name":"Adjat Sudradjat","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405253754","display_name":"Universitas Bina Sarana Informatika","ror":"https://ror.org/011zkmm97","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405253754"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Adjat Sudradjat","raw_affiliation_strings":["Sistem Informasi; Universitas Bina Sarana Informatika","Sistem Informasi","Universitas Bina Sarana Informatika"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sistem Informasi; Universitas Bina Sarana Informatika","institution_ids":["https://openalex.org/I4405253754"]},{"raw_affiliation_string":"Sistem Informasi","institution_ids":[]},{"raw_affiliation_string":"Universitas Bina Sarana Informatika","institution_ids":["https://openalex.org/I4405253754"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Selviana Selviana","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405257939","display_name":"Universitas Nusa Mandiri","ror":"https://ror.org/05v8m3s60","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405257939"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Selviana Selviana","raw_affiliation_strings":["Sistem Informasi; STMIK Nusa Mandiri","STMIK Nusa Mandiri","Sistem Informasi"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sistem Informasi; STMIK Nusa Mandiri","institution_ids":["https://openalex.org/I4405257939"]},{"raw_affiliation_string":"STMIK Nusa Mandiri","institution_ids":[]},{"raw_affiliation_string":"Sistem Informasi","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042581691","display_name":"Wina Widiati","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405253754","display_name":"Universitas Bina Sarana Informatika","ror":"https://ror.org/011zkmm97","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405253754"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Wina Widiati","raw_affiliation_strings":["Sistem Informasi Akuntansi; Universitas Bina Sarana Informatika","Sistem Informasi Akuntansi","Universitas Bina Sarana Informatika"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sistem Informasi Akuntansi; Universitas Bina Sarana Informatika","institution_ids":["https://openalex.org/I4405253754"]},{"raw_affiliation_string":"Sistem Informasi Akuntansi","institution_ids":[]},{"raw_affiliation_string":"Universitas Bina Sarana Informatika","institution_ids":["https://openalex.org/I4405253754"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.2332,"has_fulltext":true,"cited_by_count":12,"citation_normalized_percentile":{"value":0.90770774,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"5","issue":"1","first_page":"21","last_page":"21"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.8413000106811523,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.8413000106811523,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.08640000224113464,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.027000000700354576,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/webqual-4-0","display_name":"WebQual 4.0","score":0.8539999723434448},{"id":"https://openalex.org/keywords/website-quality","display_name":"website quality","score":0.9430000185966492},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.7419999837875366},{"id":"https://openalex.org/keywords/usability-quality","display_name":"usability quality","score":0.859000027179718},{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/interaction-quality","display_name":"interaction quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/parcel-delivery-services","display_name":"package delivery services","score":0.652999997138977},{"id":"https://openalex.org/keywords/pt-pos-indonesia","display_name":"PT Pos Indonesia","score":0.8460000157356262},{"id":"https://openalex.org/keywords/e-service-quality","display_name":"e-service quality","score":0.609000027179718},{"id":"https://openalex.org/keywords/postal-services","display_name":"postal services","score":0.460999995470047},{"id":"https://openalex.org/keywords/customer-satisfaction-measurement","display_name":"customer satisfaction measurement","score":0.46299999952316284}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.655762791633606},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.40670204162597656},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3947125971317291},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3598710596561432},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.3391941785812378}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.51211/isbi.v5i1.1391","doi":"https://doi.org/10.51211/isbi.v5i1.1391","is_oa":true,"landing_page_url":"https://doi.org/10.51211/isbi.v5i1.1391","pdf_url":"http://ejournal-binainsani.ac.id/index.php/ISBI/article/download/1391/1185","source":{"id":"https://openalex.org/S4210215687","display_name":"INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS Journal of Information System","issn_l":"2548-3587","issn":["2548-3587"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405276589","host_organization_name":"Universitas Bina Insani","host_organization_lineage":["https://openalex.org/I4405276589"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.51211/isbi.v5i1.1391","doi":"https://doi.org/10.51211/isbi.v5i1.1391","is_oa":true,"landing_page_url":"https://doi.org/10.51211/isbi.v5i1.1391","pdf_url":"http://ejournal-binainsani.ac.id/index.php/ISBI/article/download/1391/1185","source":{"id":"https://openalex.org/S4210215687","display_name":"INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS Journal of Information System","issn_l":"2548-3587","issn":["2548-3587"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405276589","host_organization_name":"Universitas Bina Insani","host_organization_lineage":["https://openalex.org/I4405276589"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4293776166.pdf","grobid_xml":"https://content.openalex.org/works/W4293776166.grobid-xml"},"referenced_works_count":10,"referenced_works":["https://openalex.org/W2560788180","https://openalex.org/W2604869610","https://openalex.org/W2616527853","https://openalex.org/W2763125229","https://openalex.org/W2777041148","https://openalex.org/W2783835486","https://openalex.org/W2789197776","https://openalex.org/W2946421404","https://openalex.org/W2953813586","https://openalex.org/W2958322871"],"related_works":["https://openalex.org/W3126407525","https://openalex.org/W3017539608","https://openalex.org/W7167898517","https://openalex.org/W4403988491","https://openalex.org/W7220758406","https://openalex.org/W3035886962","https://openalex.org/W2987989225","https://openalex.org/W6998699797","https://openalex.org/W4385794657","https://openalex.org/W4229335699"],"abstract_inverted_index":{"Abstrak:":[0],"Website":[1,181],"Quick":[2,57,161,182,243,366],"Online":[3,58,162,183,244,367],"Booking":[4,59,163,184,245,368],"(QOB)":[5,164,185,369],"adalah":[6],"fasilitas":[7],"layanan":[8],"online":[9,175,189,375],"berbasis":[10],"web":[11],"yang":[12,20,105,135],"disediakan":[13],"oleh":[14,130],"PT.":[15,61,194,249],"Pos":[16,62,195,250],"Indonesia":[17,63,196,251],"bagi":[18],"pelanggan":[19],"akan":[21],"memesan":[22],"pengiriman":[23],"paket":[24],"sebelum":[25],"mendatangi":[26],"kantor":[27,46],"pos.":[28,47],"Pelanggan":[29],"dapat":[30,157],"melakukan":[31,52],"input":[32,211],"data":[33,82,215,272],"pengirimannya":[34],"sendiri":[35],"pada":[36],"sistem":[37],"tersebut,":[38],"sehingga":[39,156],"tidak":[40],"perlu":[41],"mengantri":[42],"terlalu":[43],"lama":[44],"di":[45],"Penelitian":[48],"ini":[49,165],"bertujuan":[50],"untuk":[51],"analisis":[53,81],"pengaruh":[54,116],"kualitas":[55,71,73,75,108,110,113,144,146,148,172],"website":[56,160,173,246,370,377],"milik":[60],"dengan":[64,87,95],"menggunakan":[65,83],"metode":[66,177],"Webqual":[67,254],"4.0":[68,255,382],"berdasarkan":[69],"dimensi":[70],"kegunaan,":[72,109,145],"informasi,":[74,111,147],"interaksi,":[76],"dan":[77,93,112,150],"kepuasan":[78,124,151,170],"pengguna.":[79],"Teknik":[80],"regresi":[84],"linier":[85],"berganda":[86],"bantuan":[88],"software":[89,286],"SPSS":[90,283],"Versi":[91],"16":[92,285],"pengukuran":[94],"skala":[96,138],"likert.":[97],"Hasil":[98],"penelitian":[99],"menunjukan":[100,141],"bahwa":[101,142,159],"variabel":[102,120,134,143],"independen":[103],"(X)":[104,300],"diteliti":[106],"yaitu":[107,123],"interaksi":[114,149],"memiliki":[115],"sebesar":[117],"71.1%":[118,315],"terhadap":[119],"dependen":[121],"(Y)":[122],"pengguna,":[125,171],"sedangkan":[126],"28,9%":[127],"lainnya":[128],"dipengaruhi":[129],"faktor-faktor":[131],"lain":[132],"diluar":[133],"diteliti.":[136],"Pengukuran":[137],"likert":[139],"juga":[140],"pengguna":[152],"mendapatkan":[153],"interpretasi":[154],"puas,":[155],"disimpulkan":[158],"sudah":[166],"baik.":[167],"Kata":[168],"Kunci:":[169],"quick":[174,374],"booking,":[176],"webqual":[178,381],"4.0.":[179],"Abstract:":[180],"is":[186,371],"a":[187,290,356],"web-based":[188],"service":[190],"facility":[191],"provided":[192],"by":[193,248,330],"for":[197],"customers":[198],"who":[199],"will":[200],"order":[201],"package":[202],"delivery":[203],"before":[204],"visiting":[205],"the":[206,217,228,236,239,242,253,259,280,297,317,325,334,343,365],"post":[207,229],"office.":[208,230],"Customers":[209],"can":[210,361],"their":[212],"own":[213],"shipping":[214],"into":[216],"system,":[218],"so":[219,359],"they":[220],"don't":[221],"have":[222],"to":[223,234],"queue":[224],"too":[225],"long":[226],"at":[227],"This":[231],"study":[232],"aims":[233],"analyze":[235],"influence":[237],"of":[238,241,261,282,314,345],"quality":[240,310,351],"owned":[247],"using":[252,289],"method":[256],"based":[257],"on":[258,316],"dimensions":[260],"usability":[262,304,346],"quality,":[263,265,267,305,307,347,349,378],"information":[264,306,348],"interaction":[266,309,350],"and":[268,287,308,352],"user":[269,322,353,379],"satisfaction.":[270],"The":[271,293],"analysis":[273],"technique":[274],"used":[275],"multiple":[276],"linear":[277],"regression":[278],"with":[279],"help":[281],"version":[284],"measurement":[288,339],"Likert":[291,337],"scale.":[292],"results":[294],"showed":[295],"that":[296,342,364],"independent":[298],"variable":[299,319],"under":[301],"study,":[302],"namely":[303,321],"had":[311],"an":[312],"effect":[313],"dependent":[318],"(Y),":[320],"satisfaction,":[323,380],"while":[324],"other":[326,331],"28.9%":[327],"were":[328],"influenced":[329],"factors":[332],"outside":[333],"variable.":[335],"researched.":[336],"scale":[338],"also":[340],"shows":[341],"variables":[344],"satisfaction":[354],"get":[355],"satisfied":[357],"interpretation,":[358],"it":[360],"be":[362],"concluded":[363],"good.":[372],"Keywords:":[373],"booking":[376],"method.":[383]},"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":7},{"year":2021,"cited_by_count":2}],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2022-08-31T00:00:00"}