{"id":"https://openalex.org/W4293601490","doi":"https://doi.org/10.3389/fpsyt.2022.973261","title":"COVID-19 related innovation in Aotearoa/New Zealand mental health helplines and telehealth providers \u2013 mapping solutions and discussing sustainability from the perspective of service providers","display_name":"COVID-19 related innovation in Aotearoa/New Zealand mental health helplines and telehealth providers \u2013 mapping solutions and discussing sustainability from the perspective of service providers","publication_year":2022,"publication_date":"2022-08-30","ids":{"openalex":"https://openalex.org/W4293601490","doi":"https://doi.org/10.3389/fpsyt.2022.973261","pmid":"https://pubmed.ncbi.nlm.nih.gov/36111308","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/9468817"},"language":"en","primary_location":{"id":"doi:10.3389/fpsyt.2022.973261","doi":"https://doi.org/10.3389/fpsyt.2022.973261","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fpsyt.2022.973261","pdf_url":null,"source":{"id":"https://openalex.org/S92766711","display_name":"Frontiers in Psychiatry","issn_l":"1664-0640","issn":["1664-0640"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Psychiatry","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.3389/fpsyt.2022.973261","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067643691","display_name":"Alina Pavlova","orcid":"https://orcid.org/0000-0002-7825-5746","observed_orcids":["https://orcid.org/0000-0002-7825-5746"]},"institutions":[{"id":"https://openalex.org/I154130895","display_name":"University of Auckland","ror":"https://ror.org/03b94tp07","country_code":"NZ","type":"education","lineage":["https://openalex.org/I154130895"]}],"countries":["NZ"],"is_corresponding":true,"raw_author_name":"Alina Pavlova","raw_affiliation_strings":["Department of Psychological Medicine, Faculty of Medicine and Health Science, University of Auckland, Auckland, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Psychological Medicine, Faculty of Medicine and Health Science, University of Auckland, Auckland, New Zealand","institution_ids":["https://openalex.org/I154130895"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073035296","display_name":"Bonnie Scarth","orcid":"https://orcid.org/0000-0002-5123-3520","observed_orcids":["https://orcid.org/0000-0002-5123-3520"]},"institutions":[{"id":"https://openalex.org/I154130895","display_name":"University of Auckland","ror":"https://ror.org/03b94tp07","country_code":"NZ","type":"education","lineage":["https://openalex.org/I154130895"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Bonnie Scarth","raw_affiliation_strings":["Department of Psychological Medicine, Faculty of Medicine and Health Science, University of Auckland, Auckland, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Psychological Medicine, Faculty of Medicine and Health Science, University of Auckland, Auckland, New Zealand","institution_ids":["https://openalex.org/I154130895"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003173349","display_name":"Katrina Witt","orcid":"https://orcid.org/0000-0002-1489-4573","observed_orcids":["https://orcid.org/0000-0002-1489-4573"]},"institutions":[{"id":"https://openalex.org/I165779595","display_name":"The University of Melbourne","ror":"https://ror.org/01ej9dk98","country_code":"AU","type":"education","lineage":["https://openalex.org/I165779595"]},{"id":"https://openalex.org/I4210112801","display_name":"Orygen","ror":"https://ror.org/02apyk545","country_code":"AU","type":"other","lineage":["https://openalex.org/I4210112801"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Katrina Witt","raw_affiliation_strings":["Centre for Youth Mental Health, The University of Melbourne, Parkville, VIC, Australia","Orygen, Parkville, VIC, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centre for Youth Mental Health, The University of Melbourne, Parkville, VIC, Australia","institution_ids":["https://openalex.org/I165779595"]},{"raw_affiliation_string":"Orygen, Parkville, VIC, Australia","institution_ids":["https://openalex.org/I4210112801"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078482500","display_name":"Sarah Elisabeth Hetrick","orcid":"https://orcid.org/0000-0003-2532-0142","observed_orcids":["https://orcid.org/0000-0003-2532-0142"]},"institutions":[{"id":"https://openalex.org/I154130895","display_name":"University of Auckland","ror":"https://ror.org/03b94tp07","country_code":"NZ","type":"education","lineage":["https://openalex.org/I154130895"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Sarah Hetrick","raw_affiliation_strings":["Department of Psychological Medicine, Faculty of Medicine and Health Science, University of Auckland, Auckland, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Psychological Medicine, Faculty of Medicine and Health Science, University of Auckland, Auckland, New Zealand","institution_ids":["https://openalex.org/I154130895"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055784656","display_name":"Sarah A. Fortune","orcid":"https://orcid.org/0000-0002-8864-8295","observed_orcids":["https://orcid.org/0000-0002-8864-8295"]},"institutions":[{"id":"https://openalex.org/I154130895","display_name":"University of Auckland","ror":"https://ror.org/03b94tp07","country_code":"NZ","type":"education","lineage":["https://openalex.org/I154130895"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Sarah Fortune","raw_affiliation_strings":["Department of Social and Community Health, School of Population Health, University of Auckland, Auckland, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Social and Community Health, School of Population Health, University of Auckland, Auckland, New Zealand","institution_ids":["https://openalex.org/I154130895"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5067643691"],"corresponding_institution_ids":["https://openalex.org/I154130895"],"apc_list":{"value":2950,"currency":"USD","value_usd":2950},"apc_paid":{"value":2950,"currency":"USD","value_usd":2950},"fwci":0.6622,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":{"value":0.67047833,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"13","issue":null,"first_page":"973261","last_page":"973261"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9071999788284302,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9071999788284302,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10168","display_name":"COVID-19 and Mental Health","score":0.05429999902844429,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13944","display_name":"Psychiatric care and mental health services","score":0.01489999983459711,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9700000286102295},{"id":"https://openalex.org/keywords/mental-health-helpline","display_name":"mental health helpline","score":0.9259999990463257},{"id":"https://openalex.org/keywords/telemedicine","display_name":"telemedicine","score":0.9750000238418579},{"id":"https://openalex.org/keywords/sustainability-of-innovation","display_name":"innovation sustainability","score":0.8799999952316284},{"id":"https://openalex.org/keywords/technological-innovation","display_name":"technological innovation","score":0.8259999752044678},{"id":"https://openalex.org/keywords/process-innovation","display_name":"process innovation","score":0.996999979019165},{"id":"https://openalex.org/keywords/service-delivery-adaptation","display_name":"service delivery adaptation","score":0.6610000133514404},{"id":"https://openalex.org/keywords/general-practitioners","display_name":"general practitioners","score":0.7620000243186951},{"id":"https://openalex.org/keywords/mental-health-service-providers","display_name":"mental health service providers","score":0.5080000162124634}],"concepts":[{"id":"https://openalex.org/C2781050511","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telehealth","level":4,"score":0.925919234752655},{"id":"https://openalex.org/C2781227721","wikidata":"https://www.wikidata.org/wiki/Q153785","display_name":"Aotearoa","level":2,"score":0.8686788082122803},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.7309929132461548},{"id":"https://openalex.org/C2776716344","wikidata":"https://www.wikidata.org/wiki/Q2549364","display_name":"Telepsychiatry","level":4,"score":0.7199271321296692},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6640864610671997},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.657016396522522},{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.6420490145683289},{"id":"https://openalex.org/C2779891985","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telemedicine","level":3,"score":0.6108348369598389},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5411791801452637},{"id":"https://openalex.org/C3006700255","wikidata":"https://www.wikidata.org/wiki/Q81068910","display_name":"2019-20 coronavirus outbreak","level":3,"score":0.49041128158569336},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.4509354531764984},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40011054277420044},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3979493975639343},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3749496042728424},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3597075939178467},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.339092880487442},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.32891646027565},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.3149605691432953},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.2710602283477783},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.22862404584884644},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21958383917808533},{"id":"https://openalex.org/C159047783","wikidata":"https://www.wikidata.org/wiki/Q7215","display_name":"Virology","level":1,"score":0.14726462960243225},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11152002215385437},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C116675565","wikidata":"https://www.wikidata.org/wiki/Q3241045","display_name":"Outbreak","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C107993555","wikidata":"https://www.wikidata.org/wiki/Q1662673","display_name":"Gender studies","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":6,"locations":[{"id":"doi:10.3389/fpsyt.2022.973261","doi":"https://doi.org/10.3389/fpsyt.2022.973261","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fpsyt.2022.973261","pdf_url":null,"source":{"id":"https://openalex.org/S92766711","display_name":"Frontiers in Psychiatry","issn_l":"1664-0640","issn":["1664-0640"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Psychiatry","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:9468817","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/9468817","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Front Psychiatry","raw_type":"Text"},{"id":"pmid:36111308","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/36111308","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in psychiatry","raw_type":"Journal Article"},{"id":"pmh:oai:doaj.org/article:d6306fdf5fc3465f9e1a7230a5260da0","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/d6306fdf5fc3465f9e1a7230a5260da0","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Frontiers in Psychiatry, Vol 13 (2022)","raw_type":"article"},{"id":"pmh:oai:jupiter.its.unimelb.edu.au:11343/322216","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/11343/322216","pdf_url":null,"source":{"id":"https://openalex.org/S4377196259","display_name":"Minerva Access (University of Melbourne)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I165779595","host_organization_name":"The University of Melbourne","host_organization_lineage":["https://openalex.org/I165779595"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"},{"id":"pmh:oai:researchspace.auckland.ac.nz:2292/67096","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/2292/67096","pdf_url":null,"source":{"id":"https://openalex.org/S7407055463","display_name":"ResearchSpace (University of Auckland)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I154130895","host_organization_name":"University of Auckland","host_organization_lineage":["https://openalex.org/I154130895"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":{"id":"doi:10.3389/fpsyt.2022.973261","doi":"https://doi.org/10.3389/fpsyt.2022.973261","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fpsyt.2022.973261","pdf_url":null,"source":{"id":"https://openalex.org/S92766711","display_name":"Frontiers in Psychiatry","issn_l":"1664-0640","issn":["1664-0640"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-scientific","cwts-core","doaj","ki-jl-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Psychiatry","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.8560000061988831,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320313769","display_name":"Oakley Mental Health Research Foundation","ror":"https://ror.org/02ak51s72"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W2044115095","https://openalex.org/W2138664283","https://openalex.org/W2150104072","https://openalex.org/W2152438390","https://openalex.org/W3012625735","https://openalex.org/W3013192347","https://openalex.org/W3014937314","https://openalex.org/W3015284146","https://openalex.org/W3022522893","https://openalex.org/W3026541506","https://openalex.org/W3032683886","https://openalex.org/W3034047399","https://openalex.org/W3041415566","https://openalex.org/W3046280637","https://openalex.org/W3047898105","https://openalex.org/W3080229693","https://openalex.org/W3080359438","https://openalex.org/W3095938236","https://openalex.org/W3132284379","https://openalex.org/W3157042286","https://openalex.org/W3214127620","https://openalex.org/W3214820290","https://openalex.org/W3217043955","https://openalex.org/W4206616875","https://openalex.org/W4210559956","https://openalex.org/W4221041332","https://openalex.org/W4288067923","https://openalex.org/W7025436945"],"related_works":["https://openalex.org/W3202440326","https://openalex.org/W3175474479","https://openalex.org/W4308271116","https://openalex.org/W4403780902","https://openalex.org/W4411586492","https://openalex.org/W4391565924","https://openalex.org/W4225662055","https://openalex.org/W3106861811","https://openalex.org/W3206701352","https://openalex.org/W4319335564"],"abstract_inverted_index":{"Background:":[0],"The":[1,33,155],"coronavirus":[2],"disease":[3],"2019":[4],"(COVID-19)":[5],"pandemic":[6,52,126,256],"and":[7,17,23,27,50,57,86,104,124,138,148,150,174,221,227,230,242,252,273,280,302,308],"associated":[8,60,152,259,275],"interventions":[9],"resulted":[10],"in":[11,13,46,77,114,158,171,185,194,263],"changes":[12,164],"both":[14,271],"the":[15,51,71,75,78,94,97,125,186,197,202,247,253,281,305],"demand":[16],"supply":[18],"of":[19,35,74,80,145,163,190,244,255,283,293],"mental":[20,83,115],"health":[21],"services":[22],"necessitated":[24],"agile":[25],"adaptation":[26],"innovation":[28,191,222,232,284,292,306],"from":[29,96,107,131,246,266],"service":[30,109,166,234,267,294,299],"providers.":[31,268],"Aims:":[32],"aim":[34],"this":[36],"study":[37],"was":[38,192,285],"to":[39,48,67,92,122,165,176,196,214,217,240],"explore":[40],"what":[41,55],"innovative":[42,146,181,199,264,278],"solutions":[43,182,200,204,265],"were":[44,59,129,135,258,270],"adopted":[45],"response":[47],"COVID-19":[49,123,251,290],"control":[53,127,257],"measures,":[54],"opportunities":[56,149,272],"challenges":[58,151,274],"with":[61,101,153,205,260,276],"these":[62,180,277],"innovations,":[63],"as":[64,66,223],"well":[65],"critically":[68],"reflect":[69],"on":[70,298],"longer-term":[72],"sustainability":[73,189,282],"innovations":[76],"context":[79],"Aotearoa/New":[81],"Zealand":[82],"healthcare.":[84,116],"Materials":[85],"methods:":[87],"We":[88],"used":[89],"thematic":[90],"analysis":[91],"analyse":[93],"data":[95],"23":[98],"in-depth":[99],"interviews":[100],"helpline":[102],"employees":[103],"general":[105],"practitioners":[106],"18":[108],"providers":[110,142,235],"that":[111,168,236],"regularly":[112],"engage":[113],"Results:":[117],"Two":[118],"key":[119],"themes":[120,156],"related":[121,291],"measures":[128,254],"identified":[130],"respondents'":[132],"accounts.":[133],"These":[134],"\"Technological":[136],"innovations\"":[137,140],"\"Process":[139],"where":[141],"noted":[143],"types":[144],"solutions,":[147],"those.":[154],"culminated":[157],"a":[159,224],"meta":[160],"theme":[161,173],"\"Sustainability":[162],"delivery\"":[167],"appeared":[169],"consistently":[170],"each":[172],"asks":[175],"consider":[177],"how":[178],"sustainable":[179],"might":[183],"be":[184],"long-term.":[187],"Namely,":[188],"questioned":[193],"respect":[195],"(a)":[198],"being":[201],"emergency":[203],"little":[206],"or":[207],"no":[208],"impact":[209],"analysis,":[210],"(b)":[211],"\"returning":[212],"back":[213],"normal\"":[215],"due":[216],"limited":[218],"future":[219],"funding":[220],"sunk":[225],"cost,":[226],"(c)":[228],"sporadic":[229],"inconsistent":[231],"between":[233],"does":[237],"not":[238],"contribute":[239],"quality":[241],"continuity":[243],"care":[245],"systems":[248],"perspective.":[249],"Conclusion:":[250],"an":[261],"increase":[262],"There":[269],"efforts":[279],"questioned.":[286],"Future":[287],"research":[288],"about":[289],"provision":[295],"should":[296],"focus":[297],"user":[300],"experiences":[301],"empirically":[303],"measure":[304],"safety":[307],"efficacy.":[309]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2022-08-30T00:00:00"}
