{"id":"https://openalex.org/W4293086142","doi":"https://doi.org/10.1080/15378020.2022.2056396","title":"Customer satisfaction and fast-food restaurants: an empirical study on undergraduate students","display_name":"Customer satisfaction and fast-food restaurants: an empirical study on undergraduate students","publication_year":2022,"publication_date":"2022-03-23","ids":{"openalex":"https://openalex.org/W4293086142","doi":"https://doi.org/10.1080/15378020.2022.2056396"},"language":"en","primary_location":{"id":"doi:10.1080/15378020.2022.2056396","doi":"https://doi.org/10.1080/15378020.2022.2056396","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15378020.2022.2056396","pdf_url":null,"source":{"id":"https://openalex.org/S207176912","display_name":"Journal of Foodservice Business Research","issn_l":"1537-8020","issn":["1537-8020","1537-8039"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Foodservice Business Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103230023","display_name":"Thi My Hanh Le","orcid":"https://orcid.org/0000-0002-5781-3630","observed_orcids":["https://orcid.org/0000-0002-5781-3630"]},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Thi My Hanh Le","raw_affiliation_strings":["Faculty of Business, FPT University, Hanoi, Vietnam"],"raw_orcid":"https://orcid.org/0000-0002-5781-3630","affiliations":[{"raw_affiliation_string":"Faculty of Business, FPT University, Hanoi, Vietnam","institution_ids":["https://openalex.org/I109689652"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020967000","display_name":"Van Ky Long Nguyen","orcid":"https://orcid.org/0000-0002-5426-5296","observed_orcids":["https://orcid.org/0000-0002-5426-5296"]},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":true,"raw_author_name":"Van Ky Long Nguyen","raw_affiliation_strings":["Faculty of Business, FPT University, Hanoi, Vietnam"],"raw_orcid":"https://orcid.org/0000-0002-5426-5296","affiliations":[{"raw_affiliation_string":"Faculty of Business, FPT University, Hanoi, Vietnam","institution_ids":["https://openalex.org/I109689652"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102774522","display_name":"Th\u1ecb Thu Hi\u1ec1n L\u00ea","orcid":"https://orcid.org/0000-0003-4713-2812","observed_orcids":["https://orcid.org/0000-0003-4713-2812"]},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Thi Thu Hien Le","raw_affiliation_strings":["Faculty of Business, FPT University, Hanoi, Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, FPT University, Hanoi, Vietnam","institution_ids":["https://openalex.org/I109689652"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037129751","display_name":"Thi Thanh Huong Nguyen","orcid":"https://orcid.org/0000-0003-2191-6408","observed_orcids":["https://orcid.org/0000-0003-2191-6408"]},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Thi Thanh Huong Nguyen","raw_affiliation_strings":["Faculty of Business, FPT University, Hanoi, Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, FPT University, Hanoi, Vietnam","institution_ids":["https://openalex.org/I109689652"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5054750822","display_name":"Khoa Nguyen Vu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Khoa Nguyen Vu","raw_affiliation_strings":["Faculty of Business, FPT University, Hanoi, Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, FPT University, Hanoi, Vietnam","institution_ids":["https://openalex.org/I109689652"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5020967000"],"corresponding_institution_ids":["https://openalex.org/I109689652"],"apc_list":null,"apc_paid":null,"fwci":2.6057,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.89646861,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"26","issue":"6","first_page":"771","last_page":"792"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9814000129699707,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9814000129699707,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.014999999664723873,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/fast-food-restaurants","display_name":"fast food restaurants","score":1.0},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8429999947547913},{"id":"https://openalex.org/keywords/food-quality","display_name":"food quality","score":0.8209999799728394},{"id":"https://openalex.org/keywords/price","display_name":"price","score":0.7749999761581421},{"id":"https://openalex.org/keywords/physical-environment","display_name":"physical environment","score":0.9940000176429749},{"id":"https://openalex.org/keywords/college-students","display_name":"university students","score":0.8140000104904175},{"id":"https://openalex.org/keywords/da-nang","display_name":"Da Nang","score":0.9480000138282776}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7506755590438843},{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.7156235575675964},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7024315595626831},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6854999661445618},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6067319512367249},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5288822650909424},{"id":"https://openalex.org/C51592225","wikidata":"https://www.wikidata.org/wiki/Q2498665","display_name":"Food quality","level":2,"score":0.4909117817878723},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.48361411690711975},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.420432984828949},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.35448741912841797},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.152296245098114},{"id":"https://openalex.org/C31903555","wikidata":"https://www.wikidata.org/wiki/Q1637030","display_name":"Food science","level":1,"score":0.13302811980247498},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12503165006637573},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/15378020.2022.2056396","doi":"https://doi.org/10.1080/15378020.2022.2056396","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15378020.2022.2056396","pdf_url":null,"source":{"id":"https://openalex.org/S207176912","display_name":"Journal of Foodservice Business Research","issn_l":"1537-8020","issn":["1537-8020","1537-8039"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Foodservice Business Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":83,"referenced_works":["https://openalex.org/W1521174206","https://openalex.org/W1525196160","https://openalex.org/W1577371303","https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1963867024","https://openalex.org/W1965133000","https://openalex.org/W1970050793","https://openalex.org/W1972341803","https://openalex.org/W1983225075","https://openalex.org/W1983364918","https://openalex.org/W1985234314","https://openalex.org/W1991071866","https://openalex.org/W1995022725","https://openalex.org/W1999696709","https://openalex.org/W2005710361","https://openalex.org/W2007220885","https://openalex.org/W2012238114","https://openalex.org/W2013723997","https://openalex.org/W2014171989","https://openalex.org/W2025597167","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2036063909","https://openalex.org/W2038091419","https://openalex.org/W2040484478","https://openalex.org/W2043598536","https://openalex.org/W2045476978","https://openalex.org/W2046008815","https://openalex.org/W2046491831","https://openalex.org/W2046752514","https://openalex.org/W2049335497","https://openalex.org/W2052607693","https://openalex.org/W2055492391","https://openalex.org/W2056389093","https://openalex.org/W2058647221","https://openalex.org/W2068243306","https://openalex.org/W2079029406","https://openalex.org/W2081939572","https://openalex.org/W2083980187","https://openalex.org/W2088669520","https://openalex.org/W2092613863","https://openalex.org/W2093632247","https://openalex.org/W2104344311","https://openalex.org/W2109075141","https://openalex.org/W2115503054","https://openalex.org/W2117330166","https://openalex.org/W2118600853","https://openalex.org/W2145009679","https://openalex.org/W2145109772","https://openalex.org/W2154070348","https://openalex.org/W2160672605","https://openalex.org/W2161352359","https://openalex.org/W2314733855","https://openalex.org/W2317923681","https://openalex.org/W2327975117","https://openalex.org/W2333954233","https://openalex.org/W2397655184","https://openalex.org/W2467326775","https://openalex.org/W2486437852","https://openalex.org/W2573616360","https://openalex.org/W2605351532","https://openalex.org/W2607095030","https://openalex.org/W2618709944","https://openalex.org/W2764745179","https://openalex.org/W2800896188","https://openalex.org/W2809496041","https://openalex.org/W2890937557","https://openalex.org/W2938399126","https://openalex.org/W2944364847","https://openalex.org/W2945661120","https://openalex.org/W2949416186","https://openalex.org/W2971182161","https://openalex.org/W2974676492","https://openalex.org/W3001386417","https://openalex.org/W3015766458","https://openalex.org/W3033633286","https://openalex.org/W3084178361","https://openalex.org/W3148861842","https://openalex.org/W3203692309","https://openalex.org/W4238444027","https://openalex.org/W4302038274","https://openalex.org/W7048692256"],"related_works":["https://openalex.org/W7147573459","https://openalex.org/W3203976900","https://openalex.org/W4380666932","https://openalex.org/W2937437986","https://openalex.org/W2607095030","https://openalex.org/W7212994456","https://openalex.org/W3209975098","https://openalex.org/W4390562471","https://openalex.org/W7169552278","https://openalex.org/W4234273936"],"abstract_inverted_index":{"The":[0,35,85],"fast-food":[1,25,55,83],"industry":[2],"has":[3],"grown":[4],"in":[5,7,29,32,54,57,68,82],"popularity":[6],"the":[8,13,17,43,48,125,128],"last":[9],"few":[10],"decades":[11],"around":[12],"world.":[14],"In":[15],"Vietnam,":[16,30],"demand":[18],"for":[19,114],"fast":[20],"food":[21,89],"is":[22,40,91],"increasing.":[23],"Moreover,":[24],"restaurants":[26,56],"are":[27],"popular":[28],"especially":[31],"Da":[33,58,69],"Nang.":[34,59],"purpose":[36],"of":[37,62,65,124,127],"this":[38],"research":[39],"to":[41,46,78,116],"use":[42],"DINESERV":[44],"scale":[45],"evaluate":[47],"factors":[49],"that":[50,88],"impact":[51],"customer":[52,80,97,118],"satisfaction":[53,81,98,119],"A":[60],"total":[61],"184":[63],"respondents":[64],"a":[66,93],"university":[67],"Nang,":[70],"Vietnam":[71],"from":[72],"an":[73],"online":[74],"survey":[75],"were":[76],"used":[77],"assess":[79],"restaurants.":[84],"findings":[86],"revealed":[87],"quality":[90],"not":[92],"significant":[94],"influence":[95],"on":[96],"but":[99],"service":[100,130],"quality,":[101,131],"price":[102],"and":[103,132],"physical":[104,133],"environment":[105],"have":[106],"positive":[107],"impacts.":[108],"This":[109],"paper":[110],"provides":[111],"potential":[112],"ways":[113],"restaurateurs":[115],"improve":[117],"by":[120],"improving":[121],"their":[122],"understanding":[123],"roles":[126],"price,":[129],"environment.":[134]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-08-26T00:00:00"}