{"id":"https://openalex.org/W4290805538","doi":"https://doi.org/10.1080/09593969.2022.2109713","title":"The impact of the built environment, price level, and service quality on customer satisfaction under the effect of COVID-19","display_name":"The impact of the built environment, price level, and service quality on customer satisfaction under the effect of COVID-19","publication_year":2022,"publication_date":"2022-08-11","ids":{"openalex":"https://openalex.org/W4290805538","doi":"https://doi.org/10.1080/09593969.2022.2109713"},"language":"en","primary_location":{"id":"doi:10.1080/09593969.2022.2109713","doi":"https://doi.org/10.1080/09593969.2022.2109713","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09593969.2022.2109713","pdf_url":null,"source":{"id":"https://openalex.org/S4210205650","display_name":"The International Review of Retail Distribution and Consumer Research","issn_l":"0959-3969","issn":["0959-3969","1466-4402"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Routledge","Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International Review of Retail, Distribution and Consumer Research","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W4290805538"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022118526","display_name":"Marcelo Benetti Corr\u00eaa da Silva","orcid":"https://orcid.org/0000-0002-3652-6456","observed_orcids":["https://orcid.org/0000-0002-3652-6456"]},"institutions":[{"id":"https://openalex.org/I30338065","display_name":"Universidade de Caxias do Sul","ror":"https://ror.org/05rpzs058","country_code":"BR","type":"education","lineage":["https://openalex.org/I30338065"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Marcelo Benetti Corr\u00eaa da Silva","raw_affiliation_strings":["University of Caxias Do Sul","Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-3652-6456","affiliations":[{"raw_affiliation_string":"University of Caxias Do Sul","institution_ids":["https://openalex.org/I30338065"]},{"raw_affiliation_string":"Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil","institution_ids":["https://openalex.org/I30338065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072185037","display_name":"Su\u00e9len Bebber","orcid":"https://orcid.org/0000-0003-2396-1106","observed_orcids":["https://orcid.org/0000-0003-2396-1106"]},"institutions":[{"id":"https://openalex.org/I30338065","display_name":"Universidade de Caxias do Sul","ror":"https://ror.org/05rpzs058","country_code":"BR","type":"education","lineage":["https://openalex.org/I30338065"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Su\u00e9len Bebber","raw_affiliation_strings":["University of Caxias Do Sul","Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-2396-1106","affiliations":[{"raw_affiliation_string":"University of Caxias Do Sul","institution_ids":["https://openalex.org/I30338065"]},{"raw_affiliation_string":"Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil","institution_ids":["https://openalex.org/I30338065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007515442","display_name":"Juliana Matte","orcid":"https://orcid.org/0000-0003-0945-2479","observed_orcids":["https://orcid.org/0000-0003-0945-2479"]},"institutions":[{"id":"https://openalex.org/I30338065","display_name":"Universidade de Caxias do Sul","ror":"https://ror.org/05rpzs058","country_code":"BR","type":"education","lineage":["https://openalex.org/I30338065"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Juliana Matte","raw_affiliation_strings":["University of Caxias Do Sul","Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-0945-2479","affiliations":[{"raw_affiliation_string":"University of Caxias Do Sul","institution_ids":["https://openalex.org/I30338065"]},{"raw_affiliation_string":"Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil","institution_ids":["https://openalex.org/I30338065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013155918","display_name":"Bianca Libardi","orcid":"https://orcid.org/0000-0001-7958-9134","observed_orcids":["https://orcid.org/0000-0001-7958-9134"]},"institutions":[{"id":"https://openalex.org/I30338065","display_name":"Universidade de Caxias do Sul","ror":"https://ror.org/05rpzs058","country_code":"BR","type":"education","lineage":["https://openalex.org/I30338065"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Bianca Libardi","raw_affiliation_strings":["University of Caxias Do Sul","Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil"],"raw_orcid":"https://orcid.org/0000-0001-7958-9134","affiliations":[{"raw_affiliation_string":"University of Caxias Do Sul","institution_ids":["https://openalex.org/I30338065"]},{"raw_affiliation_string":"Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil","institution_ids":["https://openalex.org/I30338065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002984428","display_name":"C\u00edntia Paese Giacomello","orcid":"https://orcid.org/0000-0003-3471-6931","observed_orcids":["https://orcid.org/0000-0003-3471-6931"]},"institutions":[{"id":"https://openalex.org/I30338065","display_name":"Universidade de Caxias do Sul","ror":"https://ror.org/05rpzs058","country_code":"BR","type":"education","lineage":["https://openalex.org/I30338065"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Cintia Paese Giacomello","raw_affiliation_strings":["University of Caxias Do Sul","Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-3471-6931","affiliations":[{"raw_affiliation_string":"University of Caxias Do Sul","institution_ids":["https://openalex.org/I30338065"]},{"raw_affiliation_string":"Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil","institution_ids":["https://openalex.org/I30338065"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072025315","display_name":"Maria Eduarda da Silva Sabedotti","orcid":"https://orcid.org/0000-0003-1860-5385","observed_orcids":["https://orcid.org/0000-0003-1860-5385"]},"institutions":[{"id":"https://openalex.org/I30338065","display_name":"Universidade de Caxias do Sul","ror":"https://ror.org/05rpzs058","country_code":"BR","type":"education","lineage":["https://openalex.org/I30338065"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Maria Eduarda da Silva Sabedotti","raw_affiliation_strings":["University of Caxias Do Sul","Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-1860-5385","affiliations":[{"raw_affiliation_string":"University of Caxias Do Sul","institution_ids":["https://openalex.org/I30338065"]},{"raw_affiliation_string":"Department of Business Management, University of Caxias Do Sul, Caxias do Sul, Brazil","institution_ids":["https://openalex.org/I30338065"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5022118526"],"corresponding_institution_ids":["https://openalex.org/I30338065"],"apc_list":null,"apc_paid":null,"fwci":0.5541,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.71468428,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"33","issue":"3","first_page":"260","last_page":"275"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.8920999765396118,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.8920999765396118,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.08910000324249268,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11711","display_name":"COVID-19 Pandemic Impacts","score":0.008799999952316284,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.8799999952316284},{"id":"https://openalex.org/keywords/supermarket-customers","display_name":"supermarket consumers","score":0.7670000195503235},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/built-environment","display_name":"built environment","score":0.9950000047683716},{"id":"https://openalex.org/keywords/price-level","display_name":"price level","score":0.9200000166893005},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/retail-design","display_name":"retail store design","score":0.5590000152587891},{"id":"https://openalex.org/keywords/retail-location","display_name":"store location","score":0.7770000100135803},{"id":"https://openalex.org/keywords/consumer-purchasing-behavior","display_name":"consumer purchasing behavior","score":0.5519999861717224},{"id":"https://openalex.org/keywords/retail-management","display_name":"retail management","score":0.44699999690055847}],"concepts":[{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.7945221662521362},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7009377479553223},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6744706630706787},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6353029012680054},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.601718544960022},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5604810118675232},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5573500990867615},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5556765794754028},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.47922283411026},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.08610722422599792},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/09593969.2022.2109713","doi":"https://doi.org/10.1080/09593969.2022.2109713","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09593969.2022.2109713","pdf_url":null,"source":{"id":"https://openalex.org/S4210205650","display_name":"The International Review of Retail Distribution and Consumer Research","issn_l":"0959-3969","issn":["0959-3969","1466-4402"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Routledge","Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International Review of Retail, Distribution and Consumer Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7250000238418579,"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11"},{"score":0.4043000042438507,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[{"id":"https://openalex.org/G7695352310","display_name":null,"funder_award_id":"88887.360757/2019-00","funder_id":"https://openalex.org/F4320321091","funder_display_name":"Coordena\u00e7\u00e3o de Aperfei\u00e7oamento de Pessoal de N\u00edvel Superior"}],"funders":[{"id":"https://openalex.org/F4320321091","display_name":"Coordena\u00e7\u00e3o de Aperfei\u00e7oamento de Pessoal de N\u00edvel Superior","ror":"https://ror.org/00x0ma614"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W1484864026","https://openalex.org/W1896711661","https://openalex.org/W1979242274","https://openalex.org/W2001916972","https://openalex.org/W2011666274","https://openalex.org/W2013723997","https://openalex.org/W2019623686","https://openalex.org/W2029125978","https://openalex.org/W2040926804","https://openalex.org/W2058287650","https://openalex.org/W2080923454","https://openalex.org/W2081016106","https://openalex.org/W2084463045","https://openalex.org/W2092291991","https://openalex.org/W2110416802","https://openalex.org/W2113309473","https://openalex.org/W2161177455","https://openalex.org/W2249595199","https://openalex.org/W2279093700","https://openalex.org/W2294741344","https://openalex.org/W2335992822","https://openalex.org/W2398581664","https://openalex.org/W2575442931","https://openalex.org/W2605065115","https://openalex.org/W2820674161","https://openalex.org/W2879657973","https://openalex.org/W2902450701","https://openalex.org/W2907325106","https://openalex.org/W2912973820","https://openalex.org/W3008834831","https://openalex.org/W3033668954","https://openalex.org/W3033807869","https://openalex.org/W3033876973","https://openalex.org/W3038921319","https://openalex.org/W3041851557","https://openalex.org/W3042223602","https://openalex.org/W3047617190","https://openalex.org/W3063511159","https://openalex.org/W3082685736","https://openalex.org/W3087329966","https://openalex.org/W3088350022","https://openalex.org/W3098970004","https://openalex.org/W4229942792","https://openalex.org/W4235678817","https://openalex.org/W4252065604"],"related_works":["https://openalex.org/W4388462659","https://openalex.org/W4200237160","https://openalex.org/W6941347494","https://openalex.org/W3153020902","https://openalex.org/W4385805300","https://openalex.org/W3175103831","https://openalex.org/W4381512058","https://openalex.org/W3127224829","https://openalex.org/W4388677696","https://openalex.org/W4411890992"],"abstract_inverted_index":{"The":[0,76],"COVID-19":[1,34],"pandemic":[2,35,106],"has":[3],"changed":[4],"the":[5,25,33,38,41,74,81,99],"way":[6],"business":[7],"is":[8],"handled.":[9],"Besides,":[10],"people\u2019s":[11],"purchasing":[12],"habits":[13],"have":[14],"been":[15],"impacted":[16],"by":[17],"new":[18],"safety,":[19],"social,":[20],"and":[21,46,72,85,102,120],"health":[22],"restrictions.":[23],"Thus,":[24],"purpose":[26],"of":[27,58],"this":[28,54],"research":[29],"was":[30,65],"to":[31,89,115,123],"analyze":[32],"impact":[36],"in":[37,62,105],"relationships":[39],"between":[40],"built":[42],"environment,":[43],"price":[44,82],"level,":[45,83],"service":[47,103],"quality":[48,104],"on":[49,118],"supermarket":[50,60,113],"customers\u2019":[51],"satisfaction.":[52],"For":[53],"purpose,":[55],"a":[56],"survey":[57],"245":[59],"customers":[61],"southern":[63],"Brazil":[64],"conducted":[66],"at":[67,92],"two":[68],"different":[69],"times:":[70],"before":[71,98],"during":[73],"pandemic.":[75],"results":[77],"point":[78],"out":[79],"that":[80],"toilets,":[84],"location":[86],"are":[87,110],"essential":[88,111],"explain":[90],"satisfaction":[91],"all":[93],"times.":[94,107],"Comfort":[95],"presented":[96],"importance":[97],"pandemic,":[100],"configuration,":[101],"These":[108],"features":[109],"for":[112],"management":[114],"prioritize":[116],"efforts":[117],"attributes":[119],"dimensions":[121],"relevant":[122],"customers.":[124]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2}],"updated_date":"2026-11-14T11:04:58.165337","created_date":"2022-08-12T00:00:00"}
