{"id":"https://openalex.org/W4288114522","doi":"https://doi.org/10.5281/zenodo.3803393","title":"Client-oriented service as a dominant factor for forming consumer loyalty at restaurants","display_name":"Client-oriented service as a dominant factor for forming consumer loyalty at restaurants","publication_year":2019,"publication_date":"2019-09-05","ids":{"openalex":"https://openalex.org/W4288114522","doi":"https://doi.org/10.5281/zenodo.3803393"},"language":"en","primary_location":{"id":"pmh:oai:zenodo.org:3803394","doi":null,"is_oa":true,"landing_page_url":"https://zenodo.org/record/3803394","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Economic journal Odessa polytechnic university 3(9) 5-11","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://zenodo.org/record/3803394","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085621064","display_name":"\u041d\u0430\u0442\u0430\u043b\u0456\u044f \u0410\u043d\u0442\u043e\u0448\u043a\u043e\u0432\u0430","orcid":"https://orcid.org/0000-0003-4715-8182","observed_orcids":["https://orcid.org/0000-0003-4715-8182"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Antoshkova, Nataliia A.","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-4715-8182","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5085621064"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-oriented-service","display_name":"customer-oriented service","score":0.9760000109672546},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9779999852180481},{"id":"https://openalex.org/keywords/restaurant-industry","display_name":"restaurant industry","score":0.8980000019073486},{"id":"https://openalex.org/keywords/service-economy","display_name":"service economy","score":0.4490000009536743},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.8640000224113464},{"id":"https://openalex.org/keywords/restaurant-market","display_name":"restaurant market","score":0.41499999165534973},{"id":"https://openalex.org/keywords/service-functions","display_name":"service functions","score":0.37700000405311584}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6872031092643738},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6444213390350342},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.574878454208374},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5338559746742249},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5121405124664307},{"id":"https://openalex.org/C2781039887","wikidata":"https://www.wikidata.org/wiki/Q1391724","display_name":"Factor (programming language)","level":2,"score":0.5106433033943176},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.167845219373703},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:zenodo.org:3803394","doi":null,"is_oa":true,"landing_page_url":"https://zenodo.org/record/3803394","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Economic journal Odessa polytechnic university 3(9) 5-11","raw_type":"info:eu-repo/semantics/article"},{"id":"doi:10.5281/zenodo.3803393","doi":"https://doi.org/10.5281/zenodo.3803393","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.3803393","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},{"id":"doi:10.5281/zenodo.3803394","doi":"https://doi.org/10.5281/zenodo.3803394","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.3803394","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"pmh:oai:zenodo.org:3803394","doi":null,"is_oa":true,"landing_page_url":"https://zenodo.org/record/3803394","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Economic journal Odessa polytechnic university 3(9) 5-11","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1491007792","https://openalex.org/W2061651693","https://openalex.org/W2387088273","https://openalex.org/W4401019558","https://openalex.org/W2752283787","https://openalex.org/W3159651086","https://openalex.org/W4400858329","https://openalex.org/W7117251484","https://openalex.org/W2256234369","https://openalex.org/W4412466219"],"abstract_inverted_index":{"A":[0],"feature":[1],"of":[2,37,42,46,52,54,63,71,79,87,96,99,106,118,125,133,139],"the":[3,35,44,50,61,69,72,80,97,100,104,111,116,131,137,142],"modern":[4,112],"restaurant":[5,47,65,73,101,143],"market":[6],"is":[7,32,83,121,129,145],"openness":[8],"in":[9,27,77,110,115,136,141],"competitive":[10,18],"conditions,":[11],"which":[12],"requires":[13],"businesses":[14],"to":[15,34,60],"form":[16],"special":[17],"advantages":[19],"among":[20],"those":[21],"who":[22],"have":[23],"a":[24,64,76],"longer":[25],"experience":[26],"conducting":[28],"economic":[29],"activities.The":[30],"article":[31],"devoted":[33],"research":[36],"consumer":[38],"loyalty":[39,128,140],"questions":[40],"formation":[41,138],"at":[43],"enterprises":[45],"industry":[48,144],"from":[49],"point":[51],"view":[53],"\"customer":[55],"oriented":[56],"service\".":[57],"Key":[58],"approaches":[59],"modeling":[62],"product":[66,74],"are":[67,92],"identified,":[68],"definition":[70],"constituents":[75],"terms":[78],"regulatory":[81],"framework":[82],"proposed.":[84],"The":[85,94,123],"concept":[86],"service":[88,113,126],"and":[89,127],"\"customer-oriented":[90,119,134],"service\"":[91,120,135],"differentiated.":[93],"separation":[95],"function":[98],"economy":[102],"\u2013":[103],"organization":[105],"service,":[107],"as":[108],"dominant":[109],"economy,":[114],"context":[117],"substantiated.":[122],"relationship":[124],"investigated;":[130],"role":[132],"analyzed.":[146]},"counts_by_year":[],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2022-07-28T00:00:00"}