{"id":"https://openalex.org/W4288058693","doi":"https://doi.org/10.1097/pts.0000000000000865","title":"Patient Perceptions of Hospital Experiences: Implications for Innovations in Patient Safety","display_name":"Patient Perceptions of Hospital Experiences: Implications for Innovations in Patient Safety","publication_year":2021,"publication_date":"2021-05-16","ids":{"openalex":"https://openalex.org/W4288058693","doi":"https://doi.org/10.1097/pts.0000000000000865","pmid":"https://pubmed.ncbi.nlm.nih.gov/35188940"},"language":"en","primary_location":{"id":"doi:10.1097/pts.0000000000000865","doi":"https://doi.org/10.1097/pts.0000000000000865","is_oa":false,"landing_page_url":"https://doi.org/10.1097/pts.0000000000000865","pdf_url":null,"source":{"id":"https://openalex.org/S29620287","display_name":"Journal of Patient Safety","issn_l":"1549-8417","issn":["1549-8417","1549-8425"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","doyens","jufo-1","ki-jl-1","medline","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310315671","host_organization_name":"Lippincott Williams & Wilkins","host_organization_lineage":["https://openalex.org/P4310315671","https://openalex.org/P4310318547"],"host_organization_lineage_names":["Lippincott Williams & Wilkins","Wolters Kluwer"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Patient Safety","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054977155","display_name":"Jorie Michaela Butler","orcid":"https://orcid.org/0000-0003-4519-7997","observed_orcids":["https://orcid.org/0000-0003-4519-7997"]},"institutions":[{"id":"https://openalex.org/I223532165","display_name":"University of Utah","ror":"https://ror.org/03r0ha626","country_code":"US","type":"education","lineage":["https://openalex.org/I223532165"]},{"id":"https://openalex.org/I4210089864","display_name":"VA Salt Lake City Healthcare System","ror":"https://ror.org/007fyq698","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I4210089864","https://openalex.org/I4210113540"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jorie M. Butler","raw_affiliation_strings":["Geriatric Research, Education, and Clinical Center, Veterans Affairs Salt Lake City Health Care System, Salt Lake City, Utah","Informatics, Decision-Enhancement, and Analytic Sciences (IDEAS) Center of Innovation","Jorie M. Butler, PhD, University of Utah School of Medicine, Department of Internal Medicine, Division of Geriatrics, 30 N 1900 E, Room AB193, Salt Lake City, UT 84132 (e-mail: [email\u00a0protected])","University of Utah School of Medicine, Salt Lake City, Utah"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Geriatric Research, Education, and Clinical Center, Veterans Affairs Salt Lake City Health Care System, Salt Lake City, Utah","institution_ids":["https://openalex.org/I4210089864"]},{"raw_affiliation_string":"Informatics, Decision-Enhancement, and Analytic Sciences (IDEAS) Center of Innovation","institution_ids":[]},{"raw_affiliation_string":"Jorie M. Butler, PhD, University of Utah School of Medicine, Department of Internal Medicine, Division of Geriatrics, 30 N 1900 E, Room AB193, Salt Lake City, UT 84132 (e-mail: [email\u00a0protected])","institution_ids":["https://openalex.org/I223532165"]},{"raw_affiliation_string":"University of Utah School of Medicine, Salt Lake City, Utah","institution_ids":["https://openalex.org/I223532165"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028097824","display_name":"Bryan Gibson","orcid":"https://orcid.org/0000-0003-4747-6383","observed_orcids":["https://orcid.org/0000-0003-4747-6383"]},"institutions":[{"id":"https://openalex.org/I223532165","display_name":"University of Utah","ror":"https://ror.org/03r0ha626","country_code":"US","type":"education","lineage":["https://openalex.org/I223532165"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Bryan Gibson","raw_affiliation_strings":["University of Utah School of Medicine, Salt Lake City, Utah"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Utah School of Medicine, Salt Lake City, Utah","institution_ids":["https://openalex.org/I223532165"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034899205","display_name":"Kumiko O. Schnock","orcid":"https://orcid.org/0000-0002-1107-6399","observed_orcids":["https://orcid.org/0000-0002-1107-6399"]},"institutions":[{"id":"https://openalex.org/I1283280774","display_name":"Brigham and Women's Hospital","ror":"https://ror.org/04b6nzv94","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I121934306","https://openalex.org/I1283280774","https://openalex.org/I48633490"]},{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kumiko Schnock","raw_affiliation_strings":["Brigham and Women\u2019s Hospital","Harvard Medical School, Boston, Massachusetts"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Brigham and Women\u2019s Hospital","institution_ids":["https://openalex.org/I1283280774"]},{"raw_affiliation_string":"Harvard Medical School, Boston, Massachusetts","institution_ids":["https://openalex.org/I136199984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036110536","display_name":"David Westfall Bates","orcid":"https://orcid.org/0000-0001-6268-1540","observed_orcids":["https://orcid.org/0000-0001-6268-1540","https://orcid.org/0000-0003-4850-2360","https://orcid.org/0000-0002-3105-156X","https://orcid.org/0000-0001-7438-9491","https://orcid.org/0000-0001-5440-6039"]},"institutions":[{"id":"https://openalex.org/I1283280774","display_name":"Brigham and Women's Hospital","ror":"https://ror.org/04b6nzv94","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I121934306","https://openalex.org/I1283280774","https://openalex.org/I48633490"]},{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David Bates","raw_affiliation_strings":["Brigham and Women\u2019s Hospital","Harvard Medical School, Boston, Massachusetts"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Brigham and Women\u2019s Hospital","institution_ids":["https://openalex.org/I1283280774"]},{"raw_affiliation_string":"Harvard Medical School, Boston, Massachusetts","institution_ids":["https://openalex.org/I136199984"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047160707","display_name":"David C. Classen","orcid":"https://orcid.org/0000-0001-7573-4875","observed_orcids":["https://orcid.org/0000-0001-7573-4875"]},"institutions":[{"id":"https://openalex.org/I223532165","display_name":"University of Utah","ror":"https://ror.org/03r0ha626","country_code":"US","type":"education","lineage":["https://openalex.org/I223532165"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"David Classen","raw_affiliation_strings":["University of Utah School of Medicine, Salt Lake City, Utah"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Utah School of Medicine, Salt Lake City, Utah","institution_ids":["https://openalex.org/I223532165"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5028097824","https://openalex.org/A5047160707","https://openalex.org/A5054977155"],"corresponding_institution_ids":["https://openalex.org/I223532165","https://openalex.org/I4210089864"],"apc_list":null,"apc_paid":null,"fwci":1.8332,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.85154827,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":"18","issue":"2","first_page":"e563","last_page":"e567"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10508","display_name":"Patient Safety and Medication Errors","score":0.7836999893188477,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10508","display_name":"Patient Safety and Medication Errors","score":0.7836999893188477,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.2085999995470047,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.0019000000320374966,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-safety","display_name":"patient safety","score":0.8820000290870667},{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.5329999923706055},{"id":"https://openalex.org/keywords/hospitalized-patients","display_name":"hospitalized patients","score":0.7789999842643738},{"id":"https://openalex.org/keywords/family-caregivers","display_name":"family caregivers","score":0.5989999771118164},{"id":"https://openalex.org/keywords/patient-advocacy","display_name":"patient advocacy","score":0.7839999794960022},{"id":"https://openalex.org/keywords/safety-problems","display_name":"safety problems","score":0.47200000286102295},{"id":"https://openalex.org/keywords/patient-provider-communication","display_name":"patient-provider communication","score":0.6690000295639038},{"id":"https://openalex.org/keywords/hospital-care","display_name":"hospital care","score":0.3700000047683716}],"concepts":[{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.8443187475204468},{"id":"https://openalex.org/C2779328685","wikidata":"https://www.wikidata.org/wiki/Q1475557","display_name":"Patient safety","level":3,"score":0.7478498220443726},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.7475389242172241},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.579990804195404},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.5446861982345581},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5397565960884094},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.5105079412460327},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4908481240272522},{"id":"https://openalex.org/C2993624421","wikidata":"https://www.wikidata.org/wiki/Q16917","display_name":"Hospital care","level":3,"score":0.4472115635871887},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.38329747319221497},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3483937680721283},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.32275819778442383},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0}],"mesh":[{"descriptor_ui":"D005190","descriptor_name":"Family","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006761","descriptor_name":"Hospitals","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017144","descriptor_name":"Focus Groups","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D036301","descriptor_name":"Qualitative Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D061214","descriptor_name":"Patient Safety","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":2,"locations":[{"id":"doi:10.1097/pts.0000000000000865","doi":"https://doi.org/10.1097/pts.0000000000000865","is_oa":false,"landing_page_url":"https://doi.org/10.1097/pts.0000000000000865","pdf_url":null,"source":{"id":"https://openalex.org/S29620287","display_name":"Journal of Patient Safety","issn_l":"1549-8417","issn":["1549-8417","1549-8425"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","doyens","jufo-1","ki-jl-1","medline","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310315671","host_organization_name":"Lippincott Williams & Wilkins","host_organization_lineage":["https://openalex.org/P4310315671","https://openalex.org/P4310318547"],"host_organization_lineage_names":["Lippincott Williams & Wilkins","Wolters Kluwer"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Patient Safety","raw_type":"journal-article"},{"id":"pmid:35188940","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/35188940","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of patient safety","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.9763000011444092,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W186914685","https://openalex.org/W1948234906","https://openalex.org/W1963719759","https://openalex.org/W1979290264","https://openalex.org/W2033688104","https://openalex.org/W2043749477","https://openalex.org/W2120479890","https://openalex.org/W2297359154","https://openalex.org/W2523115625","https://openalex.org/W2604561239","https://openalex.org/W2899091093","https://openalex.org/W2899682645","https://openalex.org/W2940588625","https://openalex.org/W2943822194","https://openalex.org/W2963458965","https://openalex.org/W2982993486","https://openalex.org/W3007417147","https://openalex.org/W3024200154","https://openalex.org/W3150852029"],"related_works":["https://openalex.org/W4387466178","https://openalex.org/W4293275782","https://openalex.org/W1511553847","https://openalex.org/W3097376771","https://openalex.org/W1820421161","https://openalex.org/W7217109002","https://openalex.org/W4313476013","https://openalex.org/W7134991597","https://openalex.org/W2806856185","https://openalex.org/W4390690716"],"abstract_inverted_index":{"OBJECTIVE:":[0],"The":[1],"purpose":[2],"of":[3,12,31,75,108,152,192,229],"this":[4],"study":[5],"was":[6,184],"to":[7,54,65],"qualitatively":[8,89],"examine":[9],"safety":[10,60,109,127,193],"experiences":[11],"hospitalized":[13,36],"patients":[14,27,32,135,155,172],"and":[15,28,64,84,86,98,136,156,170,199,210,223],"families.":[16],"METHODS:":[17],"We":[18,104,114],"conducted":[19],"5":[20],"focus":[21,48,80,121],"groups":[22,81],"at":[23,37],"2":[24,43],"sites":[25],"with":[26,126],"family":[29],"members":[30,74,161],"who":[33,176],"had":[34],"been":[35],"least":[38],"once":[39],"within":[40],"the":[41,69,76,112,157],"preceding":[42],"years.":[44],"Using":[45],"a":[46,139,150,200],"semistructured":[47],"group":[49,122],"script,":[50],"participants":[51],"were":[52,82,88,129],"asked":[53],"describe":[55],"hospital":[56,70,145,158],"experiences,":[57,146,169],"including":[58],"any":[59],"risks":[61],"or":[62,73,166],"problems,":[63,194],"discuss":[66],"trust":[67,153],"in":[68,100,111],"care":[71,77,159,208,212],"team":[72,160],"team.":[78],"All":[79],"audiorecorded":[83],"transcribed,":[85],"transcriptions":[87],"analyzed":[90],"using":[91],"thematic":[92],"analysis":[93],"by":[94,168],"experienced":[95],"qualitative":[96],"analysts":[97],"experts":[99],"patient":[101,216],"safety.":[102],"RESULTS:":[103],"collected":[105],"rich":[106],"descriptions":[107],"problems":[110,128],"hospital.":[113],"identified":[115],"4":[116],"main":[117],"themes":[118],"from":[119],"our":[120],"data.":[123],"(1)":[124],"Experiences":[125],"not":[130],"unusual":[131],"among":[132],"participants,":[133],"(2)":[134],"families":[137],"develop":[138],"structured":[140],"\"care":[141],"story\"":[142],"about":[143],"their":[144,182],"(3)":[147],"there":[148],"is":[149],"spectrum":[151],"between":[154],"that":[162,190],"can":[163,214,226],"be":[164],"diminished":[165],"enhanced":[167],"(4)":[171],"believed":[173],"having":[174],"someone":[175],"could":[177],"advocate":[178],"for":[179,202],"them":[180],"during":[181],"hospitalization":[183],"important.":[185],"CONCLUSIONS:":[186],"Our":[187],"results":[188],"suggest":[189],"acknowledgment":[191],"clear":[195],"communication,":[196],"building":[197],"trust,":[198],"role":[201],"advocacy":[203],"are":[204],"impactful":[205],"pathways":[206],"health":[207,211],"providers":[209],"systems":[213],"improve":[215],"experiences.":[217],"Information":[218],"technology":[219],"such":[220],"as":[221],"patient-":[222],"clinician-facing":[224],"displays":[225],"support":[227],"each":[228],"these":[230],"actions.":[231]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2022-07-28T00:00:00"}