{"id":"https://openalex.org/W4288050604","doi":"https://doi.org/10.4108/eetmca.v6i21.2181","title":"A Churn Prediction System for Telecommunication Company Using Random Forest and Convolution Neural Network Algorithms","display_name":"A Churn Prediction System for Telecommunication Company Using Random Forest and Convolution Neural Network Algorithms","publication_year":2022,"publication_date":"2022-07-27","ids":{"openalex":"https://openalex.org/W4288050604","doi":"https://doi.org/10.4108/eetmca.v6i21.2181"},"language":"en","primary_location":{"id":"doi:10.4108/eetmca.v6i21.2181","doi":"https://doi.org/10.4108/eetmca.v6i21.2181","is_oa":true,"landing_page_url":"https://doi.org/10.4108/eetmca.v6i21.2181","pdf_url":"https://publications.eai.eu/index.php/mca/article/download/2181/1874","source":{"id":"https://openalex.org/S4210214074","display_name":"ICST Transactions on Mobile Communications and Applications","issn_l":"2032-9504","issn":["2032-9504"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310321144","host_organization_name":"Institute for Computer Sciences, Social Informatics and Telecommunications Engineering","host_organization_lineage":["https://openalex.org/P4310321144"],"host_organization_lineage_names":["Institute for Computer Sciences, Social Informatics and Telecommunications Engineering"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ICST Transactions on Mobile Communications and Applications","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://publications.eai.eu/index.php/mca/article/download/2181/1874","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083048355","display_name":"Sulaiman Olaniyi Abdulsalam","orcid":"https://orcid.org/0000-0001-9139-6386","observed_orcids":["https://orcid.org/0000-0001-9139-6386"]},"institutions":[{"id":"https://openalex.org/I98243723","display_name":"Kwara State University","ror":"https://ror.org/05np2xn95","country_code":"NG","type":"education","lineage":["https://openalex.org/I98243723"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Sulaiman Olaniyi Abdulsalam","raw_affiliation_strings":["Kwara State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kwara State University","institution_ids":["https://openalex.org/I98243723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051194406","display_name":"Jumoke Falilat Ajao","orcid":"https://orcid.org/0000-0002-4854-1901","observed_orcids":["https://orcid.org/0000-0002-4854-1901"]},"institutions":[{"id":"https://openalex.org/I98243723","display_name":"Kwara State University","ror":"https://ror.org/05np2xn95","country_code":"NG","type":"education","lineage":["https://openalex.org/I98243723"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Jumoke Falilat Ajao","raw_affiliation_strings":["Kwara State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kwara State University","institution_ids":["https://openalex.org/I98243723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001717827","display_name":"Bukola Fatimah Balogun","orcid":"https://orcid.org/0009-0009-7069-4208","observed_orcids":["https://orcid.org/0009-0009-7069-4208"]},"institutions":[{"id":"https://openalex.org/I98243723","display_name":"Kwara State University","ror":"https://ror.org/05np2xn95","country_code":"NG","type":"education","lineage":["https://openalex.org/I98243723"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Bukola Fatimah Balogun","raw_affiliation_strings":["Kwara State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kwara State University","institution_ids":["https://openalex.org/I98243723"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022507170","display_name":"Micheal Olaolu Arowolo","orcid":"https://orcid.org/0000-0002-9418-5346","observed_orcids":["https://orcid.org/0000-0002-9418-5346"]},"institutions":[{"id":"https://openalex.org/I304664074","display_name":"Landmark University","ror":"https://ror.org/04gw4zv66","country_code":"NG","type":"education","lineage":["https://openalex.org/I304664074"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Micheal Olaolu Arowolo","raw_affiliation_strings":["Landmark University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Landmark University","institution_ids":["https://openalex.org/I304664074"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.7983,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.87462781,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"6","issue":"21","first_page":"e4","last_page":"e4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13373","display_name":"Data Mining and Machine Learning Applications","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-churn-prediction","display_name":"customer churn prediction","score":0.9950000047683716},{"id":"https://openalex.org/keywords/telecommunications-customers","display_name":"telecommunications customers","score":0.6940000057220459},{"id":"https://openalex.org/keywords/random-forest","display_name":"random forest","score":0.781000018119812},{"id":"https://openalex.org/keywords/convolutional-neural-networks","display_name":"convolutional neural networks","score":0.9599999785423279},{"id":"https://openalex.org/keywords/relieff-feature-selection","display_name":"ReliefF feature selection","score":0.9210000038146973},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.7360000014305115}],"concepts":[{"id":"https://openalex.org/C169258074","wikidata":"https://www.wikidata.org/wiki/Q245748","display_name":"Random forest","level":2,"score":0.8555535078048706},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.660162091255188},{"id":"https://openalex.org/C148483581","wikidata":"https://www.wikidata.org/wiki/Q446488","display_name":"Feature selection","level":2,"score":0.5812202095985413},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.5420843362808228},{"id":"https://openalex.org/C50644808","wikidata":"https://www.wikidata.org/wiki/Q192776","display_name":"Artificial neural network","level":2,"score":0.5366086363792419},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.5019843578338623},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.461472749710083},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.4384423494338989},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.43196791410446167},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.3719028830528259},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.32831722497940063},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4108/eetmca.v6i21.2181","doi":"https://doi.org/10.4108/eetmca.v6i21.2181","is_oa":true,"landing_page_url":"https://doi.org/10.4108/eetmca.v6i21.2181","pdf_url":"https://publications.eai.eu/index.php/mca/article/download/2181/1874","source":{"id":"https://openalex.org/S4210214074","display_name":"ICST Transactions on Mobile Communications and Applications","issn_l":"2032-9504","issn":["2032-9504"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310321144","host_organization_name":"Institute for Computer Sciences, Social Informatics and Telecommunications Engineering","host_organization_lineage":["https://openalex.org/P4310321144"],"host_organization_lineage_names":["Institute for Computer Sciences, Social Informatics and Telecommunications Engineering"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ICST Transactions on Mobile Communications and Applications","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:2e983742b86848de955cb2469c6af9e3","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/2e983742b86848de955cb2469c6af9e3","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"EAI Endorsed Transactions on Mobile Communications and Applications, Vol 7, Iss 21 (2022)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.4108/eetmca.v6i21.2181","doi":"https://doi.org/10.4108/eetmca.v6i21.2181","is_oa":true,"landing_page_url":"https://doi.org/10.4108/eetmca.v6i21.2181","pdf_url":"https://publications.eai.eu/index.php/mca/article/download/2181/1874","source":{"id":"https://openalex.org/S4210214074","display_name":"ICST Transactions on Mobile Communications and Applications","issn_l":"2032-9504","issn":["2032-9504"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310321144","host_organization_name":"Institute for Computer Sciences, Social Informatics and Telecommunications Engineering","host_organization_lineage":["https://openalex.org/P4310321144"],"host_organization_lineage_names":["Institute for Computer Sciences, Social Informatics and Telecommunications Engineering"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ICST Transactions on Mobile Communications and Applications","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.6299999952316284,"display_name":"Life on land","id":"https://metadata.un.org/sdg/15"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4288050604.pdf","grobid_xml":"https://content.openalex.org/works/W4288050604.grobid-xml"},"referenced_works_count":32,"referenced_works":["https://openalex.org/W1493357981","https://openalex.org/W1973004077","https://openalex.org/W1974645872","https://openalex.org/W2016577148","https://openalex.org/W2033815440","https://openalex.org/W2071165114","https://openalex.org/W2074780813","https://openalex.org/W2095123696","https://openalex.org/W2099454382","https://openalex.org/W2136093018","https://openalex.org/W2331770760","https://openalex.org/W2487200295","https://openalex.org/W2607086726","https://openalex.org/W2610276113","https://openalex.org/W2729226669","https://openalex.org/W2769474643","https://openalex.org/W2898756283","https://openalex.org/W2909922888","https://openalex.org/W2912937458","https://openalex.org/W2922505324","https://openalex.org/W2935333762","https://openalex.org/W2939289155","https://openalex.org/W2985582295","https://openalex.org/W2986022878","https://openalex.org/W2989974457","https://openalex.org/W3005468664","https://openalex.org/W3013170635","https://openalex.org/W3021610036","https://openalex.org/W3023131954","https://openalex.org/W3094125946","https://openalex.org/W3109400955","https://openalex.org/W4254994199"],"related_works":["https://openalex.org/W4283823051","https://openalex.org/W2909922888","https://openalex.org/W2943920414","https://openalex.org/W3201532354","https://openalex.org/W4323314291","https://openalex.org/W3215523530","https://openalex.org/W7220861970","https://openalex.org/W4372054784","https://openalex.org/W3155302836","https://openalex.org/W2580318214"],"abstract_inverted_index":{"INTRODUCTION:":[0],"Customer":[1],"churn":[2,33,47,68,101],"is":[3,39,62],"a":[4,65,125],"severe":[5],"problem":[6],"of":[7,34,59,67,129,144],"migrating":[8],"from":[9,114],"one":[10],"service":[11],"provider":[12],"to":[13,16,27,30,41,48,52,63,74,81,84,110,133,147],"another.":[14],"Due":[15],"the":[17,21,32,94,99,115,134,148],"direct":[18],"influence":[19,45],"on":[20,98],"company's":[22],"sales,":[23],"companies":[24],"are":[25,78,143],"attempting":[26],"promote":[28],"strategies":[29],"identify":[31],"prospective":[35],"consumers.":[36],"Hence":[37],"it":[38],"necessary":[40],"examine":[42],"issues":[43],"that":[44,70,77,122],"customer":[46],"yield":[49],"effective":[50],"solutions":[51],"minimize":[53],"churn.":[54,85],"OBJECTIVES:":[55],"The":[56,87,119,141],"major":[57],"purpose":[58],"this":[60,91],"work":[61],"create":[64],"model":[66],"prediction":[69,127],"assists":[71],"telecom":[72,100],"operatives":[73],"envisage":[75],"clients":[76],"more":[79],"probably":[80],"be":[82],"prone":[83],"METHODS:":[86],"experimental":[88],"strategy":[89],"for":[90],"study":[92],"leverages":[93],"machine":[95],"learning":[96],"techniques":[97],"dataset,":[102],"employing":[103],"an":[104],"improved":[105],"Relief-F":[106],"feature":[107],"selection":[108],"algorithm":[109],"extract":[111],"related":[112],"features":[113],"enormous":[116,145],"dataset.":[117],"RESULTS:":[118],"result":[120],"demonstrates":[121],"CNN":[123],"has":[124],"high":[126],"capability":[128],"94":[130],"percent":[131,136],"compared":[132],"91":[135],"Random":[137],"Forest":[138],"classifier.":[139],"CONCLUSION:":[140],"results":[142],"relevance":[146],"telecommunication":[149],"business":[150],"in":[151],"improving":[152],"churners":[153],"and":[154],"loyal":[155],"clients.":[156]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-07-28T00:00:00"}
