{"id":"https://openalex.org/W4285802412","doi":"https://doi.org/10.3390/su14148789","title":"Social and Cultural Experiences with Loyalty towards Hotel Services: The Mediating Role of Customer Satisfaction","display_name":"Social and Cultural Experiences with Loyalty towards Hotel Services: The Mediating Role of Customer Satisfaction","publication_year":2022,"publication_date":"2022-07-18","ids":{"openalex":"https://openalex.org/W4285802412","doi":"https://doi.org/10.3390/su14148789"},"language":"en","primary_location":{"id":"doi:10.3390/su14148789","doi":"https://doi.org/10.3390/su14148789","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su14148789","pdf_url":"https://www.mdpi.com/2071-1050/14/14/8789/pdf?version=1658290608","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2071-1050/14/14/8789/pdf?version=1658290608","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031740353","display_name":"Olaleke Ogunnaike","orcid":"https://orcid.org/0000-0002-9378-200X","observed_orcids":["https://orcid.org/0000-0002-9378-200X"]},"institutions":[{"id":"https://openalex.org/I186771145","display_name":"Covenant University","ror":"https://ror.org/00frr1n84","country_code":"NG","type":"education","lineage":["https://openalex.org/I186771145"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Olaleke Oluseye Ogunnaike","raw_affiliation_strings":["Department of Business Management, Covenant University, Ota 112104, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Management, Covenant University, Ota 112104, Nigeria","institution_ids":["https://openalex.org/I186771145"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071639815","display_name":"Solomon A. Agada","orcid":"https://orcid.org/0000-0003-1222-8531","observed_orcids":["https://orcid.org/0000-0003-1222-8531"]},"institutions":[{"id":"https://openalex.org/I265584191","display_name":"Redeemer's University","ror":"https://ror.org/01v0we819","country_code":"NG","type":"education","lineage":["https://openalex.org/I265584191"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Solomon Agada Agada","raw_affiliation_strings":["Department of Business Administration and Marketing, Faculty of Management Sciences, Redeemer\u2019s University, Akoda 232101, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration and Marketing, Faculty of Management Sciences, Redeemer\u2019s University, Akoda 232101, Nigeria","institution_ids":["https://openalex.org/I265584191"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035025386","display_name":"Salome O. Ighomereho","orcid":"https://orcid.org/0000-0003-1715-2767","observed_orcids":["https://orcid.org/0000-0003-1715-2767"]},"institutions":[{"id":"https://openalex.org/I265584191","display_name":"Redeemer's University","ror":"https://ror.org/01v0we819","country_code":"NG","type":"education","lineage":["https://openalex.org/I265584191"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Ogheneochuko Salome Ighomereho","raw_affiliation_strings":["Department of Business Administration and Marketing, Faculty of Management Sciences, Redeemer\u2019s University, Akoda 232101, Nigeria"],"raw_orcid":"https://orcid.org/0000-0003-1715-2767","affiliations":[{"raw_affiliation_string":"Department of Business Administration and Marketing, Faculty of Management Sciences, Redeemer\u2019s University, Akoda 232101, Nigeria","institution_ids":["https://openalex.org/I265584191"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008645084","display_name":"Taiye Tairat Borishade","orcid":"https://orcid.org/0000-0003-0698-7670","observed_orcids":["https://orcid.org/0000-0003-0698-7670","https://orcid.org/0000-0002-2443-2540"]},"institutions":[{"id":"https://openalex.org/I186771145","display_name":"Covenant University","ror":"https://ror.org/00frr1n84","country_code":"NG","type":"education","lineage":["https://openalex.org/I186771145"]}],"countries":["NG"],"is_corresponding":true,"raw_author_name":"Taiye Tairat Borishade","raw_affiliation_strings":["Department of Business Management, Covenant University, Ota 112104, Nigeria"],"raw_orcid":"https://orcid.org/0000-0003-0698-7670","affiliations":[{"raw_affiliation_string":"Department of Business Management, Covenant University, Ota 112104, Nigeria","institution_ids":["https://openalex.org/I186771145"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5008645084"],"corresponding_institution_ids":["https://openalex.org/I186771145"],"apc_list":{"value":2000,"currency":"CHF","value_usd":2094},"apc_paid":{"value":2000,"currency":"CHF","value_usd":2094},"fwci":4.294,"has_fulltext":true,"cited_by_count":40,"citation_normalized_percentile":{"value":0.94092971,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"14","issue":"14","first_page":"8789","last_page":"8789"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.7950000166893005},{"id":"https://openalex.org/keywords/hotel-services","display_name":"hotel services","score":0.859000027179718},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9409999847412109},{"id":"https://openalex.org/keywords/social-experience","display_name":"social experience","score":0.6949999928474426},{"id":"https://openalex.org/keywords/cultural-experience","display_name":"cultural experience","score":1.0},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":0.9869999885559082},{"id":"https://openalex.org/keywords/mediating-role-of-satisfaction","display_name":"mediating effect of satisfaction","score":0.7649999856948853},{"id":"https://openalex.org/keywords/three-star-hotels","display_name":"three-star hotels","score":0.8059999942779541}],"concepts":[{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.7307130694389343},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6719456315040588},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6348278522491455},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6149555444717407},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.605838418006897},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.4493072032928467},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4458594024181366},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4110947251319885},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3980453610420227},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.38963931798934937},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.38913771510124207},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.3420916795730591},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.06344595551490784},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/su14148789","doi":"https://doi.org/10.3390/su14148789","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su14148789","pdf_url":"https://www.mdpi.com/2071-1050/14/14/8789/pdf?version=1658290608","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},{"id":"pmh:oai:eprints.covenantuniversity.edu.ng:17933","doi":null,"is_oa":false,"landing_page_url":"http://eprints.covenantuniversity.edu.ng/17933/1/sustainability-14-08789-v2.pdf","pdf_url":"http://eprints.covenantuniversity.edu.ng/17933/1/sustainability-14-08789-v2.pdf","source":{"id":"https://openalex.org/S4306400995","display_name":"Covenant University Repository (Covenant University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I186771145","host_organization_name":"Covenant University","host_organization_lineage":["https://openalex.org/I186771145"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:RePEc:gam:jsusta:v:14:y:2022:i:14:p:8789-:d:865552","doi":null,"is_oa":false,"landing_page_url":"https://www.mdpi.com/2071-1050/14/14/8789/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/su14148789","doi":"https://doi.org/10.3390/su14148789","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su14148789","pdf_url":"https://www.mdpi.com/2071-1050/14/14/8789/pdf?version=1658290608","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320335893","display_name":"Covenant University Centre for Research, Innovation and Discovery","ror":null}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4285802412.pdf","grobid_xml":"https://content.openalex.org/works/W4285802412.grobid-xml"},"referenced_works_count":44,"referenced_works":["https://openalex.org/W574542366","https://openalex.org/W1494787423","https://openalex.org/W1529060346","https://openalex.org/W1967008435","https://openalex.org/W1968171365","https://openalex.org/W1970953922","https://openalex.org/W1997481215","https://openalex.org/W1998289739","https://openalex.org/W2004792309","https://openalex.org/W2019767959","https://openalex.org/W2026244572","https://openalex.org/W2028763248","https://openalex.org/W2029520704","https://openalex.org/W2041527120","https://openalex.org/W2041767207","https://openalex.org/W2084143549","https://openalex.org/W2089544520","https://openalex.org/W2099697766","https://openalex.org/W2135173663","https://openalex.org/W2157901922","https://openalex.org/W2171464917","https://openalex.org/W2444236410","https://openalex.org/W2601230726","https://openalex.org/W2601272271","https://openalex.org/W2810389545","https://openalex.org/W2899006479","https://openalex.org/W2901457668","https://openalex.org/W2916358956","https://openalex.org/W2980038936","https://openalex.org/W2999408511","https://openalex.org/W3013114114","https://openalex.org/W3041013124","https://openalex.org/W3121958491","https://openalex.org/W3134693599","https://openalex.org/W3167414344","https://openalex.org/W3170063543","https://openalex.org/W3206323844","https://openalex.org/W4205295275","https://openalex.org/W4205981594","https://openalex.org/W4220730862","https://openalex.org/W4235678817","https://openalex.org/W4238599939","https://openalex.org/W4300121783","https://openalex.org/W4393002264"],"related_works":["https://openalex.org/W3158566770","https://openalex.org/W4411416424","https://openalex.org/W4403777989","https://openalex.org/W4382619623","https://openalex.org/W6982259824","https://openalex.org/W3111370210","https://openalex.org/W2974290275","https://openalex.org/W7216706367","https://openalex.org/W3097325570","https://openalex.org/W4291742789"],"abstract_inverted_index":{"The":[0,96,140],"increasing":[1],"role":[2,40],"of":[3,51,74,77,109,180,191],"the":[4,9,11,15,42,49,52,84,110,156,164,173,178,189,192,223],"customer":[5,30,63,115,137,152],"experience,":[6],"based":[7,187],"on":[8,29,57,70,122,136,188],"feelings":[10],"customers":[12,76,183],"acquire":[13],"from":[14],"interaction":[16],"with":[17,62,89],"a":[18,38,66,71,118,130],"firm\u2019s":[19],"product":[20],"and":[21,32,54,101,124,126,132,146,161,163,169,203,211,216],"services,":[22,61],"has":[23,117,208],"been":[24],"considered":[25],"an":[26,144],"effective":[27],"influence":[28],"satisfaction":[31,35,64,116,153,202],"loyalty.":[33,170,204],"Customer":[34],"also":[36],"plays":[37],"linking":[39],"in":[41,80,112],"performance\u2013loyalty":[43],"link.":[44],"This":[45],"study,":[46],"therefore,":[47],"investigated":[48],"effect":[50,134,148],"social-":[53],"cultural-experience":[55],"dimensions":[56,221],"loyalty":[58,162],"towards":[59],"hotel":[60,174,193],"playing":[65],"mediating":[67],"role.":[68],"Based":[69],"cross-sectional":[72],"survey":[73],"532":[75],"three-star":[78],"hotels":[79],"Lagos":[81],"State,":[82],"Nigeria,":[83],"analysis":[85],"was":[86],"carried":[87],"out":[88],"partial":[90],"least":[91],"squares":[92],"structural":[93],"equation":[94],"modelling.":[95],"results":[97],"showed":[98],"that":[99,151,182],"social":[100,125,167],"cultural":[102,127,159],"experience":[103,160,168],"jointly":[104],"account":[105],"for":[106,200,214],"about":[107],"38%":[108],"variance":[111],"consumer":[113],"loyalty,":[114,123,138],"moderate":[119,131],"impact":[120],"size":[121,135],"experiences":[128,181,199],"have":[129],"low":[133],"respectively.":[139],"study":[141,207],"further":[142],"established":[143],"indirect":[145],"significant":[147],"to":[149,222],"show":[150],"partially":[154],"mediates":[155],"association":[157,165],"between":[158,166],"Consequently,":[171],"since":[172],"service":[175,194],"environment":[176,195],"provides":[177],"types":[179],"expect,":[184],"sustainability":[185],"strategies":[186],"aspects":[190],"would":[196],"provide":[197],"memorable":[198],"guests\u2019":[201],"Furthermore,":[205],"this":[206],"both":[209],"theoretical":[210],"practical":[212],"implications":[213],"researchers":[215],"practitioners,":[217],"by":[218],"suggesting":[219],"additional":[220],"traditional":[224],"customer-experience":[225],"realms.":[226]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":15},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-13T13:42:25.865203","created_date":"2022-07-19T00:00:00"}
