{"id":"https://openalex.org/W4285618113","doi":"https://doi.org/10.52423/bujab.v5i2.16789","title":"PENGARUH SISTEM PELAYANAN ELECTRONIC BANKING TERHADAP KEPUASAN NASABAH (STUDI KASUS DI BRI UNIT EREKE KABUPATEN BUTON UTARA)","display_name":"PENGARUH SISTEM PELAYANAN ELECTRONIC BANKING TERHADAP KEPUASAN NASABAH (STUDI KASUS DI BRI UNIT EREKE KABUPATEN BUTON UTARA)","publication_year":2020,"publication_date":"2020-10-29","ids":{"openalex":"https://openalex.org/W4285618113","doi":"https://doi.org/10.52423/bujab.v5i2.16789"},"language":"id","primary_location":{"id":"doi:10.52423/bujab.v5i2.16789","doi":"https://doi.org/10.52423/bujab.v5i2.16789","is_oa":true,"landing_page_url":"https://doi.org/10.52423/bujab.v5i2.16789","pdf_url":"http://ojs.uho.ac.id/index.php/BUSSINESUHO/article/download/16789/pdf","source":{"id":"https://openalex.org/S4210232308","display_name":"Business UHO Jurnal Administrasi Bisnis","issn_l":"2503-1406","issn":["2503-1406"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I35304288","host_organization_name":"Universitas Halu Oleo","host_organization_lineage":["https://openalex.org/I35304288"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business UHO: Jurnal Administrasi Bisnis","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"http://ojs.uho.ac.id/index.php/BUSSINESUHO/article/download/16789/pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092330227","display_name":"Ean Ean","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ean Ean","raw_affiliation_strings":["Universitas Halu Oleo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Halu Oleo","institution_ids":["https://openalex.org/I35304288"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074088250","display_name":"Jopang Jopang","orcid":"https://orcid.org/0000-0002-6012-7906","observed_orcids":["https://orcid.org/0000-0002-6012-7906"]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Jopang Jopang","raw_affiliation_strings":["Universitas Halu Oleo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Halu Oleo","institution_ids":["https://openalex.org/I35304288"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028141244","display_name":"Jamal Bake","orcid":"https://orcid.org/0000-0001-9095-0875","observed_orcids":["https://orcid.org/0000-0001-9095-0875"]},"institutions":[{"id":"https://openalex.org/I35304288","display_name":"Universitas Halu Oleo","ror":"https://ror.org/02j4mf075","country_code":"ID","type":"education","lineage":["https://openalex.org/I35304288"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Jamal Bake","raw_affiliation_strings":["Universitas Halu Oleo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Halu Oleo","institution_ids":["https://openalex.org/I35304288"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I35304288"],"apc_list":null,"apc_paid":null,"fwci":0.1942,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.70047851,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"5","issue":"2","first_page":"625","last_page":"625"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.4043000042438507,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.4043000042438507,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.3240000009536743,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.14309999346733093,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-banking","display_name":"electronic banking","score":0.9350000023841858},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9179999828338623},{"id":"https://openalex.org/keywords/atm-services","display_name":"ATM services","score":0.7639999985694885},{"id":"https://openalex.org/keywords/banking-service-quality","display_name":"bank service quality","score":0.5770000219345093},{"id":"https://openalex.org/keywords/belt-and-road-initiative","display_name":"Belt and Road Initiative","score":0.8240000009536743},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.43700000643730164}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.4289737939834595},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.4224788248538971},{"id":"https://openalex.org/C162118431","wikidata":"https://www.wikidata.org/wiki/Q4672604","display_name":"Accidental sampling","level":3,"score":0.41191527247428894},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3866291046142578},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3047613799571991},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.07233372330665588},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.06377625465393066},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.056566059589385986},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.52423/bujab.v5i2.16789","doi":"https://doi.org/10.52423/bujab.v5i2.16789","is_oa":true,"landing_page_url":"https://doi.org/10.52423/bujab.v5i2.16789","pdf_url":"http://ojs.uho.ac.id/index.php/BUSSINESUHO/article/download/16789/pdf","source":{"id":"https://openalex.org/S4210232308","display_name":"Business UHO Jurnal Administrasi Bisnis","issn_l":"2503-1406","issn":["2503-1406"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I35304288","host_organization_name":"Universitas Halu Oleo","host_organization_lineage":["https://openalex.org/I35304288"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business UHO: Jurnal Administrasi Bisnis","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.52423/bujab.v5i2.16789","doi":"https://doi.org/10.52423/bujab.v5i2.16789","is_oa":true,"landing_page_url":"https://doi.org/10.52423/bujab.v5i2.16789","pdf_url":"http://ojs.uho.ac.id/index.php/BUSSINESUHO/article/download/16789/pdf","source":{"id":"https://openalex.org/S4210232308","display_name":"Business UHO Jurnal Administrasi Bisnis","issn_l":"2503-1406","issn":["2503-1406"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I35304288","host_organization_name":"Universitas Halu Oleo","host_organization_lineage":["https://openalex.org/I35304288"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business UHO: Jurnal Administrasi Bisnis","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4285618113.pdf","grobid_xml":"https://content.openalex.org/works/W4285618113.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W2257024953","https://openalex.org/W2730984058","https://openalex.org/W2737157232","https://openalex.org/W2785761948","https://openalex.org/W4362585625"],"related_works":["https://openalex.org/W2790577263","https://openalex.org/W6986258717","https://openalex.org/W3168490088","https://openalex.org/W7014312442","https://openalex.org/W3025806188","https://openalex.org/W7042401602","https://openalex.org/W7011004541","https://openalex.org/W7061236652","https://openalex.org/W2887070364","https://openalex.org/W2215089847"],"abstract_inverted_index":{"Penelitian":[0,37],"ini":[1,38,45,76],"bertujuan":[2],"untuk":[3,12],"mengetahui":[4,13,21],"seberapa":[5],"baiknya":[6],"sistem":[7,23,87,116],"pelayanan":[8,24,88,117],"produk":[9,25,89,118],"electronic":[10,26,90,119],"banking,":[11],"kepuasan":[14,29,95,123],"nasabah":[15,30,48],"dalam":[16,43,74],"menggunakan":[17,39,50,77],"ATM,":[18],"dan":[19],"Untuk":[20],"pengaruh":[22],"banking":[27,91,120],"terhadap":[28,94,122],"pada":[31],"pengguna":[32],"ATM":[33,51],"BRI":[34,52],"Unit":[35,53],"Ereke.":[36],"pendekatan":[40],"kuantitatif.":[41],"Populasi":[42],"penelitian":[44,75,84],"adalah":[46,61],"seluruh":[47],"yang":[49,67],"Ereke":[54],"sebanyak":[55,64],"402":[56],"orang.":[57],"Teknik":[58,71],"pengambilan":[59],"sampel":[60],"accidental":[62],"sampling,":[63],"40":[65],"orang":[66],"dijadikan":[68],"sebagai":[69],"sampel.":[70],"analisis":[72,79,98],"data":[73],"teknik":[78],"regresi":[80],"linear":[81],"sederhana":[82],"Hasil":[83,97],"menunjukan":[85],"bahwa":[86,102],"berpengaruh":[92,121],"signifikan":[93],"nasabah.":[96,124],"dapat":[99],"di":[100],"ketahui":[101],"dengan":[103],"hasil":[104],"uji":[105],"t,":[106],"thitung":[107],">":[108],"dari":[109],"ttabel":[110],"sehingga":[111],"hipotesis":[112],"Ha":[113],"diterima":[114],"artinya":[115]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2022-07-16T00:00:00"}