{"id":"https://openalex.org/W4285586668","doi":"https://doi.org/10.1108/ijppm-02-2022-0080","title":"Demand management approaches in services sector and influence on company performance","display_name":"Demand management approaches in services sector and influence on company performance","publication_year":2022,"publication_date":"2022-07-16","ids":{"openalex":"https://openalex.org/W4285586668","doi":"https://doi.org/10.1108/ijppm-02-2022-0080"},"language":"en","primary_location":{"id":"doi:10.1108/ijppm-02-2022-0080","doi":"https://doi.org/10.1108/ijppm-02-2022-0080","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijppm-02-2022-0080","pdf_url":null,"source":{"id":"https://openalex.org/S157600745","display_name":"International Journal of Productivity and Performance Management","issn_l":"0043-8022","issn":["0043-8022","1741-0401","1758-6658","1758-7190"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Performance Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053126408","display_name":"Renu L. Rajani","orcid":"https://orcid.org/0000-0003-4170-9326","observed_orcids":["https://orcid.org/0000-0003-4170-9326"]},"institutions":[{"id":"https://openalex.org/I33585257","display_name":"Anna University, Chennai","ror":"https://ror.org/01qhf1r47","country_code":"IN","type":"education","lineage":["https://openalex.org/I33585257"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Renu L. Rajani","raw_affiliation_strings":["Anna University, Chennai, India"],"raw_orcid":"https://orcid.org/0000-0003-4170-9326","affiliations":[{"raw_affiliation_string":"Anna University, Chennai, India","institution_ids":["https://openalex.org/I33585257"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002433893","display_name":"Githa S. Heggde","orcid":"https://orcid.org/0000-0001-6088-3325","observed_orcids":["https://orcid.org/0000-0001-6088-3325","https://orcid.org/0000-0002-0650-9524"]},"institutions":[{"id":"https://openalex.org/I5847235","display_name":"University of Petroleum and Energy Studies","ror":"https://ror.org/04q2jes40","country_code":"IN","type":"education","lineage":["https://openalex.org/I5847235"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Githa S. Heggde","raw_affiliation_strings":["School of Business, UPES, Dehradun, India"],"raw_orcid":"https://orcid.org/0000-0002-0650-9524","affiliations":[{"raw_affiliation_string":"School of Business, UPES, Dehradun, India","institution_ids":["https://openalex.org/I5847235"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054121275","display_name":"Rupesh Kumar","orcid":"https://orcid.org/0000-0002-6590-4313","observed_orcids":["https://orcid.org/0000-0002-6590-4313"]},"institutions":[{"id":"https://openalex.org/I5847235","display_name":"University of Petroleum and Energy Studies","ror":"https://ror.org/04q2jes40","country_code":"IN","type":"education","lineage":["https://openalex.org/I5847235"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Rupesh Kumar","raw_affiliation_strings":["School of Business, UPES, Dehradun, India"],"raw_orcid":"https://orcid.org/0000-0002-6590-4313","affiliations":[{"raw_affiliation_string":"School of Business, UPES, Dehradun, India","institution_ids":["https://openalex.org/I5847235"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011526746","display_name":"Deepak Bangwal","orcid":"https://orcid.org/0000-0002-3285-6730","observed_orcids":["https://orcid.org/0000-0002-3285-6730"]},"institutions":[{"id":"https://openalex.org/I5847235","display_name":"University of Petroleum and Energy Studies","ror":"https://ror.org/04q2jes40","country_code":"IN","type":"education","lineage":["https://openalex.org/I5847235"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Deepak Bangwal","raw_affiliation_strings":["School of Business, UPES, Dehradun, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, UPES, Dehradun, India","institution_ids":["https://openalex.org/I5847235"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.8848,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.91095261,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"72","issue":"10","first_page":"2808","last_page":"2837"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.8125,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.8125,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.10270000249147415,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.04280000180006027,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/demand-management","display_name":"demand management","score":0.9020000100135803},{"id":"https://openalex.org/keywords/supply-chain-risk","display_name":"supply chain risk","score":0.9020000100135803},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.5809999704360962},{"id":"https://openalex.org/keywords/firm-performance","display_name":"firm performance","score":0.9459999799728394},{"id":"https://openalex.org/keywords/demand-variability","display_name":"demand variability","score":0.9240000247955322},{"id":"https://openalex.org/keywords/capacity-constraints","display_name":"capacity constraints","score":0.5260000228881836},{"id":"https://openalex.org/keywords/peak-demand-shifting","display_name":"peak demand shifting","score":0.6000000238418579},{"id":"https://openalex.org/keywords/financial-performance","display_name":"financial performance","score":0.8479999899864197},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9309999942779541},{"id":"https://openalex.org/keywords/service-delivery","display_name":"service delivery","score":0.328000009059906}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6719865798950195},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.5625938177108765},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5393429398536682},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.4994049072265625},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4964962601661682},{"id":"https://openalex.org/C193809577","wikidata":"https://www.wikidata.org/wiki/Q3409300","display_name":"Demand forecasting","level":2,"score":0.4863327145576477},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4731161296367645},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.47268325090408325},{"id":"https://openalex.org/C2777386808","wikidata":"https://www.wikidata.org/wiki/Q5254078","display_name":"Delivery Performance","level":2,"score":0.46823471784591675},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.44252192974090576},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4343401789665222},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.42383038997650146},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.4237544536590576},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.4171140491962433},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2348589301109314},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.20384275913238525},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17817097902297974},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.09523427486419678},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/ijppm-02-2022-0080","doi":"https://doi.org/10.1108/ijppm-02-2022-0080","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijppm-02-2022-0080","pdf_url":null,"source":{"id":"https://openalex.org/S157600745","display_name":"International Journal of Productivity and Performance Management","issn_l":"0043-8022","issn":["0043-8022","1741-0401","1758-6658","1758-7190"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Productivity and Performance Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eme:ijppmp:ijppm-02-2022-0080","doi":null,"is_oa":false,"landing_page_url":"https://www.emerald.com/insight/content/doi/10.1108/IJPPM-02-2022-0080/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.651199996471405,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"sustainable_development_goals_aurora":[{"score":0.6200000047683716,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":113,"referenced_works":["https://openalex.org/W2858606","https://openalex.org/W134486022","https://openalex.org/W1181297196","https://openalex.org/W1488809990","https://openalex.org/W1524257682","https://openalex.org/W1605364071","https://openalex.org/W1964503002","https://openalex.org/W1970337550","https://openalex.org/W1972701523","https://openalex.org/W1983277437","https://openalex.org/W1984059764","https://openalex.org/W1985419904","https://openalex.org/W1987505752","https://openalex.org/W1993734218","https://openalex.org/W1998673855","https://openalex.org/W2003402397","https://openalex.org/W2009264886","https://openalex.org/W2010616152","https://openalex.org/W2018406064","https://openalex.org/W2019742138","https://openalex.org/W2020061819","https://openalex.org/W2027505908","https://openalex.org/W2032502997","https://openalex.org/W2035318784","https://openalex.org/W2035546400","https://openalex.org/W2041262446","https://openalex.org/W2053555714","https://openalex.org/W2055973382","https://openalex.org/W2059103696","https://openalex.org/W2061288618","https://openalex.org/W2064637386","https://openalex.org/W2075995027","https://openalex.org/W2077617176","https://openalex.org/W2078401854","https://openalex.org/W2080547461","https://openalex.org/W2082073340","https://openalex.org/W2082246688","https://openalex.org/W2082632948","https://openalex.org/W2085349296","https://openalex.org/W2085512020","https://openalex.org/W2093111169","https://openalex.org/W2095522844","https://openalex.org/W2102397458","https://openalex.org/W2112652826","https://openalex.org/W2115661645","https://openalex.org/W2127411842","https://openalex.org/W2140641837","https://openalex.org/W2155880346","https://openalex.org/W2162508591","https://openalex.org/W2162759110","https://openalex.org/W2163201475","https://openalex.org/W2163977170","https://openalex.org/W2167064211","https://openalex.org/W2170171316","https://openalex.org/W2229877732","https://openalex.org/W2295753096","https://openalex.org/W2304644218","https://openalex.org/W2305574482","https://openalex.org/W2336563403","https://openalex.org/W2336800439","https://openalex.org/W2338283519","https://openalex.org/W2346048091","https://openalex.org/W2472182554","https://openalex.org/W2485167130","https://openalex.org/W2488419464","https://openalex.org/W2493871342","https://openalex.org/W2501345582","https://openalex.org/W2523401518","https://openalex.org/W2523942064","https://openalex.org/W2544271280","https://openalex.org/W2563096608","https://openalex.org/W2588309384","https://openalex.org/W2588578172","https://openalex.org/W2605954993","https://openalex.org/W2612806800","https://openalex.org/W2618068765","https://openalex.org/W2746639862","https://openalex.org/W2754304469","https://openalex.org/W2755743745","https://openalex.org/W2783809994","https://openalex.org/W2787607764","https://openalex.org/W2795792929","https://openalex.org/W2803705788","https://openalex.org/W2884017177","https://openalex.org/W2888157326","https://openalex.org/W2903211007","https://openalex.org/W2918057164","https://openalex.org/W2945508733","https://openalex.org/W2949668738","https://openalex.org/W2982649712","https://openalex.org/W2985913680","https://openalex.org/W3001309292","https://openalex.org/W3015805919","https://openalex.org/W3090188523","https://openalex.org/W3094537386","https://openalex.org/W3110056573","https://openalex.org/W3117716912","https://openalex.org/W3124950351","https://openalex.org/W4223558529","https://openalex.org/W4225862934","https://openalex.org/W4233559005","https://openalex.org/W4240679853","https://openalex.org/W4241030155","https://openalex.org/W4241273999","https://openalex.org/W4243667233","https://openalex.org/W4244470477","https://openalex.org/W4244730186","https://openalex.org/W4246405853","https://openalex.org/W4250672902","https://openalex.org/W4254615031","https://openalex.org/W4282551950","https://openalex.org/W4282962194","https://openalex.org/W4283373541"],"related_works":["https://openalex.org/W4289755565","https://openalex.org/W4283821294","https://openalex.org/W7169654460","https://openalex.org/W2087330649","https://openalex.org/W4378421847","https://openalex.org/W2970193459","https://openalex.org/W3044355888","https://openalex.org/W2758440695","https://openalex.org/W7009110295","https://openalex.org/W3042609291"],"abstract_inverted_index":{"Purpose":[0],"The":[1,44,125,233,297,352],"purpose":[2],"of":[3,12,32,42,59,85,93,130,140,156,166,202,212,217,289,328,337,342,349,366,378],"this":[4],"paper":[5],"is":[6,80,258,269,326],"to":[7,28,153,163,168,189,193,197,252,284,291,315,333],"empirically":[8],"examine":[9],"the":[10,23,30,40,48,71,138,164,191,210,281,287,329,340,346,371],"impact":[11],"supply":[13,178],"chain":[14,179],"risks":[15],"(SCRs)":[16],"and":[17,57,62,67,112,116,143,150,181,219,261,310,319,344],"demand":[18,53,131,141,152,159,192,283,358],"management":[19,266,359],"strategies":[20,267],"(DMSs)":[21],"on":[22,82,228,264,357,370],"company":[24,75,229,321,350,367],"performance":[25,69,368],"in":[26,34,39,88,176,279],"order":[27],"study":[29,49,79,234,325,353],"use":[31,139,165,211,216,316,341],"DMSs":[33],"delivering":[35],"improved":[36],"results":[37],"even":[38],"presence":[41,129,336],"SCRs.":[43],"SCRs":[45,338],"considered":[46,73,260],"under":[47],"are":[50,70,241],"as":[51,237,255],"follows:":[52,238],"variability,":[54],"constrained":[55],"capacity":[56,157,254,265,318],"quality":[58,204],"services":[60,94],"delivery,":[61],"competitive":[63],"performance,":[64],"customer":[65,146,185,218,293],"satisfaction":[66],"financial":[68,182,199],"measures":[72],"for":[74],"performance.":[76,183,200,230,322,351],"Design/methodology/approach":[77],"This":[78,324],"based":[81,369],"a":[83,256],"survey":[84],"439":[86],"businesses":[87],"India":[89,244],"representing":[90,246],"10":[91],"groups":[92,377],"industries":[95],"(information":[96],"technology/IT":[97],"enabled":[98],"services,":[99,109],"business":[100,170,220,303,306],"process":[101],"outsourcing,":[102],"IT":[103],"infrastructure,":[104],"logistics/transportation,":[105],"healthcare,":[106],"hospitality,":[107],"personal":[108],"consulting,":[110],"education":[111],"training,":[113],"consumer":[114],"products":[115],"retail),":[117],"using":[118],"structural":[119],"equation":[120],"modeling":[121],"(SEM)":[122],"methods.":[123],"Findings":[124],"findings":[126],"reveal":[127],"that":[128],"variability":[132],"risk":[133,205],"has":[134,235],"significant":[135,226],"influence":[136,169,209,227],"upon":[137],"planning":[142],"forecasting,":[144],"controlling":[145],"arrival":[147,186,294],"during":[148,171,187,295,312],"peaks":[149,188],"shifting":[151,280],"future.":[154],"Mismatch":[155],"against":[158],"(unused":[160],"capacity)":[161],"leads":[162,196],"techniques":[167,222,290],"lean":[172,194,313],"periods,":[173],"thereby":[174],"resulting":[175],"enhanced":[177,198],"(SC)":[180],"Controlling":[184],"shift":[190],"periods":[195,314],"Presence":[201],"delivery":[203],"does":[206,223],"not":[207,224,259],"significantly":[208],"DMS.":[213],"Also,":[214],"short-term":[215],"handling":[221],"exert":[225],"Research":[231],"limitations/implications":[232],"limitations":[236],"(1)":[239],"respondents":[240],"primarily":[242],"from":[243,374],"while":[245],"global":[247],"organizations,":[248],"(2)":[249],"process/service":[250],"redesign":[251],"relieve":[253],"DMS":[257,343],"(3)":[262],"discussion":[263],"(CMSs)":[268],"also":[270,300],"excluded.":[271],"Practical":[272],"implications":[273],"SC":[274],"managers":[275,298],"can":[276,299],"be":[277],"resourceful":[278],"peak":[282],"future":[285],"with":[286],"application":[288],"control":[292],"peaks.":[296],"help":[301],"enhance":[302],"by":[304,362],"influencing":[305],"through":[307],"offers,":[308],"incentives":[309],"promotions":[311],"available":[317],"improve":[320],"Originality/value":[323],"one":[327],"first":[330],"empirical":[331],"works":[332],"explore":[334],"how":[335],"influences":[339],"impacts":[345],"three":[347,364],"types":[348],"expands":[354],"current":[355],"research":[356],"options":[360],"(DMOs)":[361],"linking":[363],"dimensions":[365],"data":[372],"collected":[373],"ten":[375],"different":[376],"service":[379],"industry.":[380]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":5}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2022-07-16T00:00:00"}