{"id":"https://openalex.org/W4285576025","doi":"https://doi.org/10.32663/crmj.v3i2.1550","title":"PENGARUH KEMUDAHAN, KEPERCAYAAN, DAN KEAMANAN TERHADAP KEPUASAN PELANGGAN MELALUI KEPUTUSAN PEMBELIAN PADA TOKO ONLINE TOKOPEDIA","display_name":"PENGARUH KEMUDAHAN, KEPERCAYAAN, DAN KEAMANAN TERHADAP KEPUASAN PELANGGAN MELALUI KEPUTUSAN PEMBELIAN PADA TOKO ONLINE TOKOPEDIA","publication_year":2020,"publication_date":"2020-12-30","ids":{"openalex":"https://openalex.org/W4285576025","doi":"https://doi.org/10.32663/crmj.v3i2.1550"},"language":"en","primary_location":{"id":"doi:10.32663/crmj.v3i2.1550","doi":"https://doi.org/10.32663/crmj.v3i2.1550","is_oa":true,"landing_page_url":"https://doi.org/10.32663/crmj.v3i2.1550","pdf_url":"https://journals.unihaz.ac.id/index.php/crmj/article/download/1550/893","source":{"id":"https://openalex.org/S4210181743","display_name":"Creative Research Management Journal","issn_l":"2621-1092","issn":["2621-1092"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210097652","host_organization_name":"Universitas Prof. Dr. Hazairin SH.","host_organization_lineage":["https://openalex.org/I4210097652"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Creative Research Management Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journals.unihaz.ac.id/index.php/crmj/article/download/1550/893","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084419057","display_name":"Nandya Eka Sari","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nandya Eka Sari","raw_affiliation_strings":["siti rohmah"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"siti rohmah","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079404497","display_name":"Teddy Oswari","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210087516","display_name":"Gunadarma University","ror":"https://ror.org/0028q1g19","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087516"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Teddy Oswari","raw_affiliation_strings":["Universitas Gunadarma"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Gunadarma","institution_ids":["https://openalex.org/I4210087516"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.5767,"has_fulltext":true,"cited_by_count":16,"citation_normalized_percentile":{"value":0.91079798,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":98},"biblio":{"volume":"3","issue":"2","first_page":"34","last_page":"34"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9603999853134155,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9603999853134155,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.035999998450279236,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.002199999988079071,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/convenience","display_name":"convenience","score":0.515999972820282},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.902999997138977},{"id":"https://openalex.org/keywords/security-computing","display_name":"security (computing)","score":0.9020000100135803},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9769999980926514},{"id":"https://openalex.org/keywords/purchase-decision","display_name":"purchase decision","score":0.871999979019165},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.7020000219345093},{"id":"https://openalex.org/keywords/tokopedia","display_name":"Tokopedia","score":0.9359999895095825},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.9290000200271606}],"concepts":[{"id":"https://openalex.org/C2779709291","wikidata":"https://www.wikidata.org/wiki/Q15699608","display_name":"Intervening variable","level":3,"score":0.7357369661331177},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.7051324844360352},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.5398975610733032},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5376049280166626},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5293453335762024},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.49197956919670105},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4871973395347595},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4296291768550873},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.36443954706192017},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3329383134841919},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.15941718220710754},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.13078200817108154},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.32663/crmj.v3i2.1550","doi":"https://doi.org/10.32663/crmj.v3i2.1550","is_oa":true,"landing_page_url":"https://doi.org/10.32663/crmj.v3i2.1550","pdf_url":"https://journals.unihaz.ac.id/index.php/crmj/article/download/1550/893","source":{"id":"https://openalex.org/S4210181743","display_name":"Creative Research Management Journal","issn_l":"2621-1092","issn":["2621-1092"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210097652","host_organization_name":"Universitas Prof. Dr. Hazairin SH.","host_organization_lineage":["https://openalex.org/I4210097652"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Creative Research Management Journal","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.32663/crmj.v3i2.1550","doi":"https://doi.org/10.32663/crmj.v3i2.1550","is_oa":true,"landing_page_url":"https://doi.org/10.32663/crmj.v3i2.1550","pdf_url":"https://journals.unihaz.ac.id/index.php/crmj/article/download/1550/893","source":{"id":"https://openalex.org/S4210181743","display_name":"Creative Research Management Journal","issn_l":"2621-1092","issn":["2621-1092"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210097652","host_organization_name":"Universitas Prof. Dr. Hazairin SH.","host_organization_lineage":["https://openalex.org/I4210097652"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Creative Research Management Journal","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4285576025.pdf","grobid_xml":"https://content.openalex.org/works/W4285576025.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W2048851850","https://openalex.org/W2195498375","https://openalex.org/W2753073799","https://openalex.org/W3135451917","https://openalex.org/W3135807695","https://openalex.org/W4317396523"],"related_works":["https://openalex.org/W2888456899","https://openalex.org/W7026885964","https://openalex.org/W3100307911","https://openalex.org/W2473508465","https://openalex.org/W7219384872","https://openalex.org/W4243992843","https://openalex.org/W7221227902","https://openalex.org/W7095003266","https://openalex.org/W2980991075","https://openalex.org/W3126329717"],"abstract_inverted_index":{"This":[0],"study":[1,40,56,69,121],"aims":[2],"to":[3,98,105,109],"determine":[4],"the":[5,21,58,64,91,100,107,110,113,158,184],"direct":[6],"and":[7,13,33,48,102,104,131,152,176],"indirect":[8],"effects":[9],"of":[10,87,119,128,140,160,173],"convenience,":[11,129,174],"trust":[12,161],"security":[14,132,153,177],"oncustomer":[15,165,178],"satisfaction":[16,179],"through":[17,180],"purchasing":[18,134,141,181],"decisions":[19,142,182],"on":[20,133,143,154,183],"Tokopedia":[22,185],"online":[23,186],"shop.":[24],"The":[25,36,52,74,117],"variablesused":[26],"in":[27,38,67],"this":[28,39,68,120],"research":[29,111],"are":[30,41],"independent,":[31],"intervening,":[32],"dependent":[34],"variables.":[35],"independentvariables":[37],"Ease":[42],"(":[43,46,50,61,72],"),":[44,47],"Trust":[45],"Security":[49],").":[51,62,73],"intervening":[53],"variable":[54,66,159],"inthis":[55],"is":[57,70,125,137,147,169],"Purchase":[59],"Decision":[60],"And":[63,167],"closest":[65],"CustomerSatisfaction":[71],"sample":[75,86],"was":[76],"determined":[77],"by":[78],"purposive":[79],"sampling":[80],"technique.":[81],"By":[82],"distributingquestionnaires":[83],"with":[84],"a":[85,126,148],"100":[88],"respondents.":[89],"Then":[90],"data":[92],"were":[93],"processed":[94],"using":[95],"SPSS":[96],"24.0software":[97],"test":[99],"validity":[101],"reliability":[103],"verify":[106],"answer":[108],"hypothesisusing":[112],"SmartPLS":[114],"3.0":[115],"software.":[116],"results":[118],"indicate":[122],"that":[123],"there":[124,168],"significanteffect":[127],"trustworthiness,":[130],"decisions.":[135],"There":[136,146],"asignificant":[138],"effect":[139,150,164,172],"customer":[144,155],"satisfaction.":[145,166],"significant":[149,171],"ofconvenience":[151],"satisfaction,":[156],"but":[157],"has":[162],"no":[163,170],"trust,":[175],"shop":[187],".":[188]},"counts_by_year":[{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":4}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-07-16T00:00:00"}
