{"id":"https://openalex.org/W4285385652","doi":"https://doi.org/10.1108/emjb-03-2022-0067","title":"Privacy matters: impact of ethical organization care and government regulations on customer patronage","display_name":"Privacy matters: impact of ethical organization care and government regulations on customer patronage","publication_year":2022,"publication_date":"2022-07-13","ids":{"openalex":"https://openalex.org/W4285385652","doi":"https://doi.org/10.1108/emjb-03-2022-0067"},"language":"en","primary_location":{"id":"doi:10.1108/emjb-03-2022-0067","doi":"https://doi.org/10.1108/emjb-03-2022-0067","is_oa":false,"landing_page_url":"https://doi.org/10.1108/emjb-03-2022-0067","pdf_url":null,"source":{"id":"https://openalex.org/S164338815","display_name":"EuroMed Journal of Business","issn_l":"1450-2194","issn":["1450-2194","1758-888X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","norway-1","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EuroMed Journal of Business","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065522110","display_name":"Sobia Bano","orcid":"https://orcid.org/0000-0003-2018-6415","observed_orcids":["https://orcid.org/0000-0003-2018-6415"]},"institutions":[{"id":"https://openalex.org/I4210135941","display_name":"GIFT University","ror":"https://ror.org/04tb22w36","country_code":"PK","type":"education","lineage":["https://openalex.org/I4210135941"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Sobia Bano","raw_affiliation_strings":["Department of Management Sciences, GIFT Business School, GIFT University, Gujranwala, Pakistan"],"raw_orcid":"https://orcid.org/0000-0003-2018-6415","affiliations":[{"raw_affiliation_string":"Department of Management Sciences, GIFT Business School, GIFT University, Gujranwala, Pakistan","institution_ids":["https://openalex.org/I4210135941"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047902241","display_name":"Muhammad Zeeshan Mirza","orcid":"https://orcid.org/0000-0002-7582-9513","observed_orcids":["https://orcid.org/0000-0002-7582-9513"]},"institutions":[{"id":"https://openalex.org/I929597975","display_name":"National University of Sciences and Technology","ror":"https://ror.org/03w2j5y17","country_code":"PK","type":"education","lineage":["https://openalex.org/I929597975"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Muhammad Zeeshan Mirza","raw_affiliation_strings":["Department of Engineering Management, National University of Sciences and Technology, Islamabad, Pakistan"],"raw_orcid":"https://orcid.org/0000-0002-7582-9513","affiliations":[{"raw_affiliation_string":"Department of Engineering Management, National University of Sciences and Technology, Islamabad, Pakistan","institution_ids":["https://openalex.org/I929597975"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023956557","display_name":"Marva Sohail","orcid":"https://orcid.org/0000-0003-1429-1825","observed_orcids":["https://orcid.org/0000-0003-1429-1825"]},"institutions":[{"id":"https://openalex.org/I4210105419","display_name":"Lahore Garrison University","ror":"https://ror.org/01j4ba358","country_code":"PK","type":"education","lineage":["https://openalex.org/I4210105419"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Marva Sohail","raw_affiliation_strings":["Department of Psychology, Lahore Garrison University, Lahore, Pakistan"],"raw_orcid":"https://orcid.org/0000-0003-1429-1825","affiliations":[{"raw_affiliation_string":"Department of Psychology, Lahore Garrison University, Lahore, Pakistan","institution_ids":["https://openalex.org/I4210105419"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087292151","display_name":"Muhammad Umair Javaid","orcid":"https://orcid.org/0000-0001-8732-5024","observed_orcids":["https://orcid.org/0000-0001-8732-5024"]},"institutions":[{"id":"https://openalex.org/I4210105419","display_name":"Lahore Garrison University","ror":"https://ror.org/01j4ba358","country_code":"PK","type":"education","lineage":["https://openalex.org/I4210105419"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Muhammad Umair Javaid","raw_affiliation_strings":["Department of Management Sciences, Lahore Garrison University, Lahore, Pakistan"],"raw_orcid":"https://orcid.org/0000-0001-8732-5024","affiliations":[{"raw_affiliation_string":"Department of Management Sciences, Lahore Garrison University, Lahore, Pakistan","institution_ids":["https://openalex.org/I4210105419"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.2737,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.61161406,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"20","issue":"1","first_page":"21","last_page":"32"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/privacy-concerns","display_name":"privacy concerns","score":0.9409999847412109},{"id":"https://openalex.org/keywords/customer-patronage","display_name":"customer patronage","score":0.8790000081062317},{"id":"https://openalex.org/keywords/government-regulation","display_name":"government regulation","score":0.7910000085830688},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.9829999804496765},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.9700000286102295},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.828000009059906},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.8019999861717224},{"id":"https://openalex.org/keywords/developing-countries","display_name":"developing countries","score":0.6600000262260437},{"id":"https://openalex.org/keywords/pakistan","display_name":"Pakistan","score":0.718999981880188}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7164703011512756},{"id":"https://openalex.org/C102938260","wikidata":"https://www.wikidata.org/wiki/Q1999831","display_name":"Privacy policy","level":3,"score":0.6154770255088806},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6103284955024719},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5363361239433289},{"id":"https://openalex.org/C123201435","wikidata":"https://www.wikidata.org/wiki/Q456632","display_name":"Information privacy","level":2,"score":0.49265438318252563},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.4493928849697113},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.36750900745391846},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.32368171215057373},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12763825058937073},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/emjb-03-2022-0067","doi":"https://doi.org/10.1108/emjb-03-2022-0067","is_oa":false,"landing_page_url":"https://doi.org/10.1108/emjb-03-2022-0067","pdf_url":null,"source":{"id":"https://openalex.org/S164338815","display_name":"EuroMed Journal of Business","issn_l":"1450-2194","issn":["1450-2194","1758-888X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","norway-1","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EuroMed Journal of Business","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.8046000003814697}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":60,"referenced_works":["https://openalex.org/W1141762044","https://openalex.org/W1931285958","https://openalex.org/W2014699457","https://openalex.org/W2026485478","https://openalex.org/W2038702827","https://openalex.org/W2040871826","https://openalex.org/W2041786654","https://openalex.org/W2074932610","https://openalex.org/W2090368505","https://openalex.org/W2096178490","https://openalex.org/W2102234166","https://openalex.org/W2104973139","https://openalex.org/W2120733820","https://openalex.org/W2131703669","https://openalex.org/W2151370135","https://openalex.org/W2154453017","https://openalex.org/W2155732497","https://openalex.org/W2294991531","https://openalex.org/W2317790640","https://openalex.org/W2521701804","https://openalex.org/W2569859456","https://openalex.org/W2732757946","https://openalex.org/W2774392561","https://openalex.org/W2888246152","https://openalex.org/W2894052871","https://openalex.org/W2913008452","https://openalex.org/W2943717450","https://openalex.org/W2946595251","https://openalex.org/W2950632007","https://openalex.org/W2952127275","https://openalex.org/W2965535128","https://openalex.org/W2966629415","https://openalex.org/W2987155535","https://openalex.org/W2987613831","https://openalex.org/W3006659024","https://openalex.org/W3006732380","https://openalex.org/W3030230736","https://openalex.org/W3037082815","https://openalex.org/W3042261778","https://openalex.org/W3044462025","https://openalex.org/W3046375498","https://openalex.org/W3049341984","https://openalex.org/W3097696641","https://openalex.org/W3111290905","https://openalex.org/W3112540260","https://openalex.org/W3118484119","https://openalex.org/W3118678093","https://openalex.org/W3120639414","https://openalex.org/W3126217830","https://openalex.org/W3128807381","https://openalex.org/W3133482271","https://openalex.org/W3137492078","https://openalex.org/W3157840665","https://openalex.org/W3170349276","https://openalex.org/W3174999117","https://openalex.org/W3195040915","https://openalex.org/W4200147913","https://openalex.org/W4214590301","https://openalex.org/W4220850829","https://openalex.org/W4220992558"],"related_works":["https://openalex.org/W2779647162","https://openalex.org/W4285301230","https://openalex.org/W2952127275","https://openalex.org/W3182765857","https://openalex.org/W4295994920","https://openalex.org/W4382056374","https://openalex.org/W799851632","https://openalex.org/W3201735454","https://openalex.org/W4281384207","https://openalex.org/W2132323118"],"abstract_inverted_index":{"Purpose":[0],"The":[1,179,197],"coronavirus":[2],"disease":[3],"2019":[4],"(COVID-19)":[5],"epidemic":[6],"has":[7,18],"given":[8],"an":[9],"upsurge":[10],"to":[11,39,113,128,143,182,202,204],"online":[12,44,90,192],"retailing":[13],"in":[14,28,43,52,194],"Pakistan.":[15],"This":[16],"shift":[17],"escalated":[19],"the":[20,30,33,47,58,81,155,169,183,188],"issues":[21],"about":[22],"privacy":[23,50,65,104,150,164,206],"concerns":[24,51,105,110,153,165,207],"among":[25],"consumers.":[26],"Keeping":[27],"view":[29],"growing":[31],"concerns,":[32,66],"objective":[34],"of":[35,49,64],"this":[36,53],"study":[37],"is":[38],"investigate":[40],"customer":[41,107,124,161,176,189],"patronage":[42,125,139],"shopping":[45],"and":[46,62,86,106,160,175,186,208],"role":[48],"relationship.":[54],"Design/methodology/approach":[55],"To":[56],"generalize":[57],"relationship":[59,102,118,133,148,156,170],"between":[60,157,171],"antecedents":[61],"outcomes":[63],"a":[67,77,99,115,130,145,200],"cross-disciplinary":[68],"macro":[69],"model":[70],"was":[71,126,140],"used.":[72],"Data":[73],"were":[74],"collected":[75],"through":[76],"survey":[78],"method":[79],"from":[80],"consumers":[82],"who":[83],"used":[84],"credit":[85],"debit":[87],"cards":[88],"during":[89],"shopping.":[91],"Findings":[92],"Results":[93],"show":[94],"that":[95],"government":[96,158],"regulations":[97,159],"have":[98,114,129,144],"significant":[100,116,131,146],"positive":[101,132],"with":[103,119,134,149],"patronage.":[108,177],"Privacy":[109,152],"are":[111],"found":[112,127,142],"negative":[117,147],"organizational":[120,135,172],"ethical":[121,136,173],"care":[122,174],"while":[123],"care.":[137],"Customer":[138],"also":[141],"concerns.":[151],"mediated":[154],"patronage,":[162],"whereas":[163],"does":[166],"not":[167],"mediate":[168],"Originality/value":[178],"research":[180,198],"adds":[181],"existing":[184],"literature":[185],"highlights":[187],"behavior":[190],"toward":[191],"shopping/e-commerce":[193],"developing":[195],"economies.":[196],"gives":[199],"direction":[201],"stakeholders":[203],"counter":[205],"ensure":[209],"safer":[210],"e-commerce":[211],"practices.":[212]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-07-14T00:00:00"}