{"id":"https://openalex.org/W4285350591","doi":"https://doi.org/10.1109/picst54195.2021.9772245","title":"Mathematical Models and Decision Support System for the Efficiency and Ergonomic Quality of IT Service Management Systems","display_name":"Mathematical Models and Decision Support System for the Efficiency and Ergonomic Quality of IT Service Management Systems","publication_year":2021,"publication_date":"2021-10-05","ids":{"openalex":"https://openalex.org/W4285350591","doi":"https://doi.org/10.1109/picst54195.2021.9772245"},"language":"en","primary_location":{"id":"doi:10.1109/picst54195.2021.9772245","doi":"https://doi.org/10.1109/picst54195.2021.9772245","is_oa":false,"landing_page_url":"https://doi.org/10.1109/picst54195.2021.9772245","pdf_url":null,"source":{"id":"https://openalex.org/S4306424418","display_name":"International Scientific-Practical Conference Problems of Infocommunications Science and Technology","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 IEEE 8th International Conference on Problems of Infocommunications, Science and Technology (PIC S&amp;T)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011185815","display_name":"Evgeniy A. Lavrov","orcid":"https://orcid.org/0000-0001-9117-5727","observed_orcids":["https://orcid.org/0000-0001-9117-5727"]},"institutions":[{"id":"https://openalex.org/I25822123","display_name":"Sumy State University","ror":"https://ror.org/01w60n236","country_code":"UA","type":"education","lineage":["https://openalex.org/I25822123"]}],"countries":["UA"],"is_corresponding":false,"raw_author_name":"Evgeniy Lavrov","raw_affiliation_strings":["Sumy State University, Sumy, Ukraine"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sumy State University, Sumy, Ukraine","institution_ids":["https://openalex.org/I25822123"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037347761","display_name":"Olga E. Siryk","orcid":"https://orcid.org/0000-0001-9360-4388","observed_orcids":["https://orcid.org/0000-0001-9360-4388"]},"institutions":[{"id":"https://openalex.org/I189238007","display_name":"Taras Shevchenko National University of Kyiv","ror":"https://ror.org/02aaqv166","country_code":"UA","type":"education","lineage":["https://openalex.org/I189238007"]}],"countries":["UA"],"is_corresponding":false,"raw_author_name":"Olga Siryk","raw_affiliation_strings":["Taras Shevchenko National University of Kyiv, Kyiv, Ukraine"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Taras Shevchenko National University of Kyiv, Kyiv, Ukraine","institution_ids":["https://openalex.org/I189238007"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045260458","display_name":"Nelly Sedova","orcid":"https://orcid.org/0000-0003-4612-7843","observed_orcids":["https://orcid.org/0000-0003-4612-7843"]},"institutions":[{"id":"https://openalex.org/I158110174","display_name":"Admiral Nevelskoy Maritime State University","ror":"https://ror.org/04vwnq582","country_code":"RU","type":"education","lineage":["https://openalex.org/I158110174"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"Nelly Sedova","raw_affiliation_strings":["Maritime State University named after G.I. Nevelskoy, Vladivostok, Russia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Maritime State University named after G.I. Nevelskoy, Vladivostok, Russia","institution_ids":["https://openalex.org/I158110174"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059772318","display_name":"P. I. Paderno","orcid":"https://orcid.org/0000-0001-9032-5084","observed_orcids":["https://orcid.org/0000-0001-9032-5084"]},"institutions":[{"id":"https://openalex.org/I41518628","display_name":"Saint Petersburg State Electrotechnical University","ror":"https://ror.org/023bq8521","country_code":"RU","type":"education","lineage":["https://openalex.org/I41518628"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"Pavel Paderno","raw_affiliation_strings":["Saint Petersburg State Electrotechnical University, St. Petersburg, Russia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Saint Petersburg State Electrotechnical University, St. Petersburg, Russia","institution_ids":["https://openalex.org/I41518628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061552914","display_name":"Evgeniy A. Burkov","orcid":"https://orcid.org/0000-0001-8788-6470","observed_orcids":["https://orcid.org/0000-0001-8788-6470"]},"institutions":[{"id":"https://openalex.org/I41518628","display_name":"Saint Petersburg State Electrotechnical University","ror":"https://ror.org/023bq8521","country_code":"RU","type":"education","lineage":["https://openalex.org/I41518628"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"Evgeniy Burkov","raw_affiliation_strings":["Saint Petersburg State Electrotechnical University, St. Petersburg, Russia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Saint Petersburg State Electrotechnical University, St. Petersburg, Russia","institution_ids":["https://openalex.org/I41518628"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112749337","display_name":"Aleksandr Zolkin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210145445","display_name":"Povolzhskiy State University of Telecommunications and Informatics","ror":"https://ror.org/050q60w23","country_code":"RU","type":"education","lineage":["https://openalex.org/I4210145445"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"Aleksandr Zolkin","raw_affiliation_strings":["Povolzhskiy State University of Telecommunications and Informatics, Samara, Russia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Povolzhskiy State University of Telecommunications and Informatics, Samara, Russia","institution_ids":["https://openalex.org/I4210145445"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5074906541","display_name":"Valentyna Borovyk","orcid":"https://orcid.org/0000-0002-3668-6302","observed_orcids":["https://orcid.org/0000-0002-3668-6302"]},"institutions":[{"id":"https://openalex.org/I25822123","display_name":"Sumy State University","ror":"https://ror.org/01w60n236","country_code":"UA","type":"education","lineage":["https://openalex.org/I25822123"]}],"countries":["UA"],"is_corresponding":false,"raw_author_name":"Valentyna Borovyk","raw_affiliation_strings":["Sumy State University, Sumy, Ukraine"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sumy State University, Sumy, Ukraine","institution_ids":["https://openalex.org/I25822123"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8238,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.84074344,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"506","last_page":"510"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11195","display_name":"Simulation Techniques and Applications","score":0.22439999878406525,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11195","display_name":"Simulation Techniques and Applications","score":0.22439999878406525,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11810","display_name":"Complex Systems and Decision Making","score":0.1680999994277954,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.09189999848604202,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/it-service-management-system","display_name":"IT service management system","score":0.8809999823570251},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"decision support system","score":0.9509999752044678},{"id":"https://openalex.org/keywords/human-factors","display_name":"human factors","score":0.7360000014305115},{"id":"https://openalex.org/keywords/human-machine-interaction","display_name":"human-machine interaction","score":0.8410000205039978},{"id":"https://openalex.org/keywords/functional-networks","display_name":"functional networks","score":0.7260000109672546},{"id":"https://openalex.org/keywords/event-driven-simulation","display_name":"event-driven simulation","score":0.5740000009536743},{"id":"https://openalex.org/keywords/operator-staffing","display_name":"operator staffing","score":0.7910000085830688}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6398417353630066},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.549096405506134},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5110912919044495},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.495564341545105},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4811076521873474},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.4593837857246399},{"id":"https://openalex.org/C13736549","wikidata":"https://www.wikidata.org/wiki/Q4489420","display_name":"Industrial engineering","level":1,"score":0.3373636305332184},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2012026607990265},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.1633421778678894},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.09110617637634277},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.07023802399635315},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/picst54195.2021.9772245","doi":"https://doi.org/10.1109/picst54195.2021.9772245","is_oa":false,"landing_page_url":"https://doi.org/10.1109/picst54195.2021.9772245","pdf_url":null,"source":{"id":"https://openalex.org/S4306424418","display_name":"International Scientific-Practical Conference Problems of Infocommunications Science and Technology","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 IEEE 8th International Conference on Problems of Infocommunications, Science and Technology (PIC S&amp;T)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W1598514279","https://openalex.org/W1679297592","https://openalex.org/W2063471693","https://openalex.org/W2624812482","https://openalex.org/W2889145966","https://openalex.org/W2900666395","https://openalex.org/W2911662529","https://openalex.org/W2916312732","https://openalex.org/W2942198166","https://openalex.org/W2965596051","https://openalex.org/W2977224444","https://openalex.org/W2979326918","https://openalex.org/W2992536044","https://openalex.org/W3003180775","https://openalex.org/W3004069403","https://openalex.org/W3004193390","https://openalex.org/W3007159479","https://openalex.org/W3011539798","https://openalex.org/W3011983581","https://openalex.org/W3022538742","https://openalex.org/W3033465960","https://openalex.org/W3048302718","https://openalex.org/W3089963966","https://openalex.org/W3090126403","https://openalex.org/W3120808598","https://openalex.org/W3121286569","https://openalex.org/W3122607296","https://openalex.org/W3127302483","https://openalex.org/W3135683109","https://openalex.org/W3144154477","https://openalex.org/W3153154906","https://openalex.org/W3154369999","https://openalex.org/W3171248275","https://openalex.org/W3178894199","https://openalex.org/W3181994532","https://openalex.org/W6754793451"],"related_works":["https://openalex.org/W2009733521","https://openalex.org/W2059016562","https://openalex.org/W2153206792","https://openalex.org/W1573448328","https://openalex.org/W2056727735","https://openalex.org/W4245164123","https://openalex.org/W2474247967","https://openalex.org/W3166892740","https://openalex.org/W7001279766","https://openalex.org/W1688016183"],"abstract_inverted_index":{"The":[0],"tasks":[1],"of":[2,16,19,44,55,65,68,72,80,84,91,127],"improving":[3],"IT":[4,114],"service":[5,115],"management":[6,31,60],"systems":[7,61,112],"have":[8],"been":[9],"considered.":[10],"There":[11],"is":[12,49,99,102],"a":[13],"growing":[14],"problem":[15],"the":[17,20,24,38,53,63,69,78,81,89,106,125],"influence":[18],"\u201chuman":[21],"factor\u201d":[22],"and":[23,33,86],"need":[25],"to":[26,51,104,122,140],"implement":[27],"an":[28],"ergonomic":[29],"quality":[30],"subsystem":[32,36],"decision":[34,110],"support":[35,111],"for":[37,113,130],"operator-manager":[39],"based":[40],"on":[41],"variant":[42],"modeling":[43,77,95],"\u201cwhat":[45],"happens":[46],"if?\u201d":[47],"It":[48,101],"proposed":[50],"simulate":[52],"processes":[54,79],"man-machine":[56],"interaction":[57],"in":[58,96,109],"IT-service":[59],"using":[62],"apparatus":[64],"functional":[66],"networks":[67],"scientific":[70],"school":[71],"Professor":[73],"Anatoly":[74],"Gubinsky.":[75],"For":[76],"whole":[82],"flow":[83],"requests":[85],"their":[87],"fulfillment,":[88],"technology":[90],"simulation":[92],"diskette":[93],"event":[94],"Matlab-Simulink":[97],"environment":[98],"offered.":[100],"reasonable":[103],"use":[105],"developed":[107],"models":[108],"management.":[116],"This":[117],"will":[118],"make":[119],"it":[120],"possible":[121],"select":[123],"reasonably":[124],"number":[126],"operators,":[128,144],"technologies":[129],"executing":[131],"requests,":[132],"working":[133],"conditions":[134],"at":[135],"workplaces,":[136],"as":[137,139],"well":[138],"distribute":[141],"functions":[142],"between":[143],"etc.":[145]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2022-07-14T00:00:00"}
