{"id":"https://openalex.org/W4285320134","doi":"https://doi.org/10.46799/ijssr.v1i4.61","title":"Analysis The Quality of Services For Krl Jabodetabek Bekasi Jakarta City Line Based on The User's Point of View During The Covid-19 Pandemic","display_name":"Analysis The Quality of Services For Krl Jabodetabek Bekasi Jakarta City Line Based on The User's Point of View During The Covid-19 Pandemic","publication_year":2021,"publication_date":"2021-12-17","ids":{"openalex":"https://openalex.org/W4285320134","doi":"https://doi.org/10.46799/ijssr.v1i4.61"},"language":"en","primary_location":{"id":"doi:10.46799/ijssr.v1i4.61","doi":"https://doi.org/10.46799/ijssr.v1i4.61","is_oa":true,"landing_page_url":"https://doi.org/10.46799/ijssr.v1i4.61","pdf_url":"https://ijssr.ridwaninstitute.co.id/index.php/ijssr/article/download/61/96","source":{"id":"https://openalex.org/S4387278784","display_name":"International Journal of Social Service and Research","issn_l":"2807-839X","issn":["2807-839X","2807-8691"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Social Service and Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ijssr.ridwaninstitute.co.id/index.php/ijssr/article/download/61/96","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092317715","display_name":"Muhammad Luay Ghozy Rizq","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Muhammad Luay Ghozy Rizq","raw_affiliation_strings":["Department of Public Administration Faculty of Administrative Science, Universitas Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Public Administration Faculty of Administrative Science, Universitas Indonesia","institution_ids":["https://openalex.org/I29617571"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5092317715"],"corresponding_institution_ids":["https://openalex.org/I29617571"],"apc_list":null,"apc_paid":null,"fwci":0.5532,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.71770618,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":97},"biblio":{"volume":"1","issue":"4","first_page":"402","last_page":"407"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.004600000102072954,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0015999999595806003,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6520000100135803},{"id":"https://openalex.org/keywords/user-perception","display_name":"user perception","score":0.5830000042915344},{"id":"https://openalex.org/keywords/public-transport","display_name":"public transport","score":0.6269999742507935},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9319999814033508},{"id":"https://openalex.org/keywords/service-availability","display_name":"service availability","score":0.7070000171661377},{"id":"https://openalex.org/keywords/commuter-rail","display_name":"commuter rail","score":0.4009999930858612}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5767433643341064},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.5517817735671997},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.47537675499916077},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4721429646015167},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.4419359564781189},{"id":"https://openalex.org/C198352243","wikidata":"https://www.wikidata.org/wiki/Q37105","display_name":"Line (geometry)","level":2,"score":0.4364292323589325},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4224269390106201},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38252004981040955},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.15059247612953186},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0785984992980957},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.46799/ijssr.v1i4.61","doi":"https://doi.org/10.46799/ijssr.v1i4.61","is_oa":true,"landing_page_url":"https://doi.org/10.46799/ijssr.v1i4.61","pdf_url":"https://ijssr.ridwaninstitute.co.id/index.php/ijssr/article/download/61/96","source":{"id":"https://openalex.org/S4387278784","display_name":"International Journal of Social Service and Research","issn_l":"2807-839X","issn":["2807-839X","2807-8691"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Social Service and Research","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.46799/ijssr.v1i4.61","doi":"https://doi.org/10.46799/ijssr.v1i4.61","is_oa":true,"landing_page_url":"https://doi.org/10.46799/ijssr.v1i4.61","pdf_url":"https://ijssr.ridwaninstitute.co.id/index.php/ijssr/article/download/61/96","source":{"id":"https://openalex.org/S4387278784","display_name":"International Journal of Social Service and Research","issn_l":"2807-839X","issn":["2807-839X","2807-8691"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Social Service and Research","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.8787999749183655,"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities"},{"score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"},{"score":0.4043000042438507,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"sustainable_development_goals_aurora":[{"score":0.6499999761581421,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4285320134.pdf","grobid_xml":"https://content.openalex.org/works/W4285320134.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W3091991496","https://openalex.org/W3140695514","https://openalex.org/W3164775852","https://openalex.org/W3179880389","https://openalex.org/W4361854801"],"related_works":["https://openalex.org/W4365802237","https://openalex.org/W4320512417","https://openalex.org/W3165478766","https://openalex.org/W4413871567","https://openalex.org/W3179912704","https://openalex.org/W4390225280","https://openalex.org/W4292865546","https://openalex.org/W4388302841","https://openalex.org/W4323662205","https://openalex.org/W7211927304"],"abstract_inverted_index":{"KRL":[0,32,42,68,101,138],"Commuter":[1],"Line":[2],"is":[3,37],"one":[4,38],"of":[5,9,39,66,76,96,99,118,124,128,137],"the":[6,14,17,23,40,49,55,64,67,73,91,94,100,116,122,135],"dominant":[7],"modes":[8],"public":[10,15],"transportation":[11],"used":[12],"by":[13],"in":[16,60,134],"Jabodetabek":[18,33,102,139],"area,":[19],"including":[20],"commuting":[21],"from":[22],"Bekasi":[24,140],"area":[25],"to":[26,47,62],"Jakarta":[27,141],"and":[28,57,83,126,130],"vice":[29],"versa.":[30],"The":[31,86],"Bekasi-Jakarta":[34,103],"city":[35,104,142],"line":[36,70,105,143],"busiest":[41],"lines.":[43],"This":[44,78],"study":[45,79],"aims":[46],"describe":[48],"usability":[50],"aspects":[51,59,123,127],"as":[52,54],"well":[53],"convenience":[56,129],"comfort":[58,131],"order":[61],"evaluate":[63],"quality":[65,95],"commuter":[69],"based":[71],"on":[72],"user's":[74],"point":[75],"view.":[77],"uses":[80],"quantitative":[81],"methods":[82],"descriptive":[84],"analysis.":[85],"results":[87],"showed":[88],"that":[89,115,121],"during":[90],"Covid-19":[92],"pandemic,":[93],"service":[97],"level":[98],"was":[106],"quite":[107],"adequate":[108,133],"category.":[109],"Therefore,":[110],"it":[111],"can":[112],"be":[113],"concluded":[114],"majority":[117],"users":[119],"consider":[120],"availability":[125],"are":[132],"services":[136]},"counts_by_year":[{"year":2023,"cited_by_count":3}],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2022-07-14T00:00:00"}