{"id":"https://openalex.org/W4285040652","doi":"https://doi.org/10.1108/jsm-05-2022-0161","title":"Commentary \u2013 The ServCollab Perspective on Elevating Human Experience","display_name":"Commentary \u2013 The ServCollab Perspective on Elevating Human Experience","publication_year":2022,"publication_date":"2022-07-12","ids":{"openalex":"https://openalex.org/W4285040652","doi":"https://doi.org/10.1108/jsm-05-2022-0161"},"language":"en","primary_location":{"id":"doi:10.1108/jsm-05-2022-0161","doi":"https://doi.org/10.1108/jsm-05-2022-0161","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsm-05-2022-0161","pdf_url":null,"source":{"id":"https://openalex.org/S180851279","display_name":"Journal of Services Marketing","issn_l":"0887-6045","issn":["0887-6045","2054-1651"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Services Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090189953","display_name":"Raymond P. Fisk","orcid":"https://orcid.org/0000-0002-7014-0557","observed_orcids":["https://orcid.org/0000-0002-7014-0557"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Raymond P. Fisk","raw_affiliation_strings":["Founder and President, ServCollab, San Marcos, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Founder and President, ServCollab, San Marcos, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5090189953"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.1979,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.89109914,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"36","issue":"7","first_page":"873","last_page":"876"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13603","display_name":"Corporate Social Responsibility and Sustainability","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/human-well-being","display_name":"human well-being","score":0.7590000033378601},{"id":"https://openalex.org/keywords/suffering-reduction","display_name":"suffering reduction","score":0.7369999885559082},{"id":"https://openalex.org/keywords/service-systems","display_name":"service systems","score":0.7450000047683716},{"id":"https://openalex.org/keywords/service-language","display_name":"service language","score":0.9419999718666077},{"id":"https://openalex.org/keywords/climate-change","display_name":"climate change","score":0.9639999866485596}],"concepts":[{"id":"https://openalex.org/C2780422510","wikidata":"https://www.wikidata.org/wiki/Q17027938","display_name":"Humanity","level":2,"score":0.8598270416259766},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.601608395576477},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5781165361404419},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5772365927696228},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.49799060821533203},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.47349366545677185},{"id":"https://openalex.org/C55587333","wikidata":"https://www.wikidata.org/wiki/Q1133029","display_name":"Engineering ethics","level":1,"score":0.4730890393257141},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.45969831943511963},{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.43491125106811523},{"id":"https://openalex.org/C109359841","wikidata":"https://www.wikidata.org/wiki/Q728944","display_name":"Inclusion (mineral)","level":2,"score":0.42274364829063416},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.38977086544036865},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25064724683761597},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2257363200187683},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19888493418693542},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18217217922210693},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.15824127197265625},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11694511771202087},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.10586678981781006},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.08282339572906494},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jsm-05-2022-0161","doi":"https://doi.org/10.1108/jsm-05-2022-0161","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsm-05-2022-0161","pdf_url":null,"source":{"id":"https://openalex.org/S180851279","display_name":"Journal of Services Marketing","issn_l":"0887-6045","issn":["0887-6045","2054-1651"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Services Marketing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Reduced inequalities","score":0.6499999761581421,"id":"https://metadata.un.org/sdg/10"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W2053261125","https://openalex.org/W2149082103","https://openalex.org/W2890548887","https://openalex.org/W2947145296","https://openalex.org/W3028541214","https://openalex.org/W3099733741","https://openalex.org/W3115981876","https://openalex.org/W3172557957","https://openalex.org/W3187152681","https://openalex.org/W3202273168","https://openalex.org/W3205094847","https://openalex.org/W4290144811"],"related_works":["https://openalex.org/W3028541214","https://openalex.org/W3195010187","https://openalex.org/W7164355369","https://openalex.org/W4388484506","https://openalex.org/W7127923641","https://openalex.org/W4404850620","https://openalex.org/W4402895471","https://openalex.org/W2179497966","https://openalex.org/W170075790","https://openalex.org/W2790708622"],"abstract_inverted_index":{"Purpose":[0],"This":[1,27,132],"commentary":[2,28,123,133],"describes":[3],"ServCollab\u2019s":[4,32,57],"perspective":[5],"on":[6,17,31,48,83,118],"Elevating":[7],"Human":[8,63],"Experience":[9,64],"and":[10,22,41,151],"urges":[11],"researchers":[12],"to":[13,19,35,46,60,70,79,88,127,138],"join":[14],"in":[15],"collaborating":[16],"research":[18,44,142],"reduce":[20],"suffering":[21],"improve":[23],"human":[24,115,129],"well-being.":[25],"Design/methodology/approach":[26],"is":[29],"based":[30],"pioneering":[33],"approach":[34,137],"building":[36,139],"a":[37,72,90,135],"serving":[38,73,91,108],"humanity":[39,54,74,92,109],"logic":[40],"growing":[42],"service":[43,51,98,119,141,147,149],"capacity":[45],"work":[47],"the":[49,62],"hardest":[50],"systems":[52,99],"problems":[53],"faces.":[55],"Findings":[56],"ongoing":[58],"efforts":[59],"Elevate":[61],"are":[65,105],"described.":[66],"First,":[67],"ServCollab":[68,77,86,122],"seeks":[69,78,87],"develop":[71],"logic.":[75],"Second,":[76],"coalesce":[80],"divergent":[81],"perspectives":[82],"service.":[84],"Third,":[85],"build":[89],"movement":[93],"capable":[94,144],"of":[95,145],"addressing":[96,146],"complex":[97],"problems.":[100],"Practical":[101,103],"implications":[102,113],"ideas":[104],"offered":[106],"for":[107],"through":[110],"collaboration.":[111],"Social":[112],"Because":[114],"life":[116],"depends":[117],"systems,":[120],"this":[121],"has":[124],"broad":[125],"application":[126],"all":[128],"experience.":[130],"Originality/value":[131],"offers":[134],"unique":[136],"collaborative":[140],"projects":[143],"inclusion,":[148],"language":[150],"climate":[152],"change.":[153]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":7},{"year":2022,"cited_by_count":3}],"updated_date":"2026-10-20T09:52:01.089006","created_date":"2022-07-13T00:00:00"}
