{"id":"https://openalex.org/W4284672783","doi":"https://doi.org/10.3390/su14138213","title":"RETRACTED: Service Trust and Customer Loyalty in China\u2019s Hotel Services: The Causal Role of Commitment","display_name":"RETRACTED: Service Trust and Customer Loyalty in China\u2019s Hotel Services: The Causal Role of Commitment","publication_year":2022,"publication_date":"2022-07-05","ids":{"openalex":"https://openalex.org/W4284672783","doi":"https://doi.org/10.3390/su14138213"},"language":"en","primary_location":{"id":"doi:10.3390/su14138213","doi":"https://doi.org/10.3390/su14138213","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su14138213","pdf_url":"https://www.mdpi.com/2071-1050/14/13/8213/pdf?version=1657157050","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2071-1050/14/13/8213/pdf?version=1657157050","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049914218","display_name":"Jialei Xu","orcid":"https://orcid.org/0000-0001-7944-6205","observed_orcids":["https://orcid.org/0000-0001-7944-6205"]},"institutions":[{"id":"https://openalex.org/I89015989","display_name":"Dankook University","ror":"https://ror.org/058pdbn81","country_code":"KR","type":"education","lineage":["https://openalex.org/I89015989"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Jialei Xu","raw_affiliation_strings":["Graduate School of Business Administration, Dankook University, Yongin 16890, Korea"],"raw_orcid":"https://orcid.org/0000-0001-7944-6205","affiliations":[{"raw_affiliation_string":"Graduate School of Business Administration, Dankook University, Yongin 16890, Korea","institution_ids":["https://openalex.org/I89015989"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5049914218"],"corresponding_institution_ids":["https://openalex.org/I89015989"],"apc_list":{"value":2000,"currency":"CHF","value_usd":2094},"apc_paid":{"value":2000,"currency":"CHF","value_usd":2094},"fwci":2.0997,"has_fulltext":true,"cited_by_count":22,"citation_normalized_percentile":{"value":0.88465152,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"14","issue":"13","first_page":"8213","last_page":"8213"},"is_retracted":true,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-trust","display_name":"service trust","score":0.9980000257492065},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.9860000014305115},{"id":"https://openalex.org/keywords/hotel-services","display_name":"hotel services","score":0.7490000128746033},{"id":"https://openalex.org/keywords/upscale-hotels","display_name":"upscale hotels","score":0.9290000200271606},{"id":"https://openalex.org/keywords/relationship-duration","display_name":"relationship duration","score":0.7839999794960022},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.7799999713897705},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.6610000133514404},{"id":"https://openalex.org/keywords/chinese-consumers","display_name":"Chinese consumers","score":0.703000009059906}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7802019715309143},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6770598292350769},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.623565137386322},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6123676300048828},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.6017419099807739},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5575602054595947},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5484429597854614},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5204882025718689},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.45986270904541016},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4565858244895935},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4393540620803833},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/su14138213","doi":"https://doi.org/10.3390/su14138213","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su14138213","pdf_url":"https://www.mdpi.com/2071-1050/14/13/8213/pdf?version=1657157050","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:gam:jsusta:v:14:y:2022:i:13:p:8213-:d:856341","doi":null,"is_oa":false,"landing_page_url":"https://www.mdpi.com/2071-1050/14/13/8213/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:doaj.org/article:5b8b6708b2df4308a0fb7c4801369f8b","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/5b8b6708b2df4308a0fb7c4801369f8b","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Sustainability, Vol 14, Iss 8213, p 8213 (2022)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/su14138213","doi":"https://doi.org/10.3390/su14138213","is_oa":true,"landing_page_url":"https://doi.org/10.3390/su14138213","pdf_url":"https://www.mdpi.com/2071-1050/14/13/8213/pdf?version=1657157050","source":{"id":"https://openalex.org/S10134376","display_name":"Sustainability","issn_l":"2071-1050","issn":["2071-1050"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sustainability","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4284672783.pdf","grobid_xml":"https://content.openalex.org/works/W4284672783.grobid-xml"},"referenced_works_count":65,"referenced_works":["https://openalex.org/W1512590075","https://openalex.org/W1689771227","https://openalex.org/W1965574139","https://openalex.org/W1968352422","https://openalex.org/W1968399593","https://openalex.org/W1969757233","https://openalex.org/W1970491862","https://openalex.org/W1971383864","https://openalex.org/W1973687016","https://openalex.org/W1975079540","https://openalex.org/W1980343883","https://openalex.org/W1985419904","https://openalex.org/W1988203348","https://openalex.org/W1988600566","https://openalex.org/W1989280076","https://openalex.org/W1990787134","https://openalex.org/W2010760330","https://openalex.org/W2012224173","https://openalex.org/W2017613618","https://openalex.org/W2020750583","https://openalex.org/W2020775744","https://openalex.org/W2022077594","https://openalex.org/W2026181095","https://openalex.org/W2028184439","https://openalex.org/W2035102340","https://openalex.org/W2036431990","https://openalex.org/W2036544157","https://openalex.org/W2056572961","https://openalex.org/W2058287650","https://openalex.org/W2058800714","https://openalex.org/W2068515472","https://openalex.org/W2078240354","https://openalex.org/W2083599022","https://openalex.org/W2085858365","https://openalex.org/W2086028761","https://openalex.org/W2102467277","https://openalex.org/W2111652250","https://openalex.org/W2114354501","https://openalex.org/W2115398268","https://openalex.org/W2116221768","https://openalex.org/W2116645137","https://openalex.org/W2129692524","https://openalex.org/W2137247419","https://openalex.org/W2139933737","https://openalex.org/W2147490991","https://openalex.org/W2148123249","https://openalex.org/W2148669563","https://openalex.org/W2153932359","https://openalex.org/W2157797064","https://openalex.org/W2158517811","https://openalex.org/W2161293617","https://openalex.org/W2163972238","https://openalex.org/W2165976369","https://openalex.org/W2263227826","https://openalex.org/W2273013221","https://openalex.org/W2404920019","https://openalex.org/W2560840202","https://openalex.org/W2606852458","https://openalex.org/W2740452331","https://openalex.org/W2894823061","https://openalex.org/W2907362171","https://openalex.org/W2911312824","https://openalex.org/W3120479982","https://openalex.org/W3125527150","https://openalex.org/W3157160312"],"related_works":["https://openalex.org/W4386755126","https://openalex.org/W4382515506","https://openalex.org/W3001382362","https://openalex.org/W7111654026","https://openalex.org/W2368250895","https://openalex.org/W1496893718","https://openalex.org/W2151661221","https://openalex.org/W2233105443","https://openalex.org/W1972526245","https://openalex.org/W6968695514"],"abstract_inverted_index":{"The":[0,147],"hotel":[1,30,132],"industry":[2],"experienced":[3,130],"substantial":[4],"economic":[5],"losses":[6],"during":[7],"the":[8,65,84,92,97,108,140,153,164,174,191],"COVID-19":[9],"pandemic,":[10],"and":[11,53,107,134,171,173],"it":[12,60],"is":[13,61,89],"only":[14],"recently":[15],"that":[16,51],"there":[17],"has":[18],"been":[19],"a":[20,41,118],"return":[21],"to":[22,26,46,63,76,90,160],"normal.":[23],"In":[24,58],"order":[25,75],"recover":[27],"those":[28],"losses,":[29],"managers":[31],"are":[32],"taking":[33],"competitive":[34],"actions":[35],"focused":[36],"on":[37,102,139],"customer":[38,48,183],"trust":[39,101,156],"as":[40],"factor":[42],"of":[43,67,86,94,99,111,113,120,149,155,167,169,177,179],"utmost":[44],"importance":[45,66,154],"guarantee":[47],"commitment":[49,105,170,193],"so":[50],"uncertainty":[52],"risk":[54],"can":[55,186],"be":[56,187],"reduced.":[57],"particular,":[59],"necessary":[62],"confirm":[64,91],"relationship":[68,184],"quality":[69],"management":[70,185],"for":[71,80],"target":[72],"customers":[73],"in":[74,157],"secure":[77],"long-term":[78],"profits":[79],"upscale":[81,131],"hotels.":[82],"Therefore,":[83],"purpose":[85],"this":[87,116,150],"study":[88,151],"antecedents":[93],"service":[95,100,162],"trust,":[96,163],"effect":[98,110,176],"loyalty":[103],"through":[104],"factors,":[106],"moderating":[109,175],"length":[112,178],"relationship.":[114,180],"For":[115],"purpose,":[117],"total":[119],"303":[121],"questionnaires":[122],"were":[123],"collected":[124],"from":[125],"Chinese":[126],"consumers":[127],"who":[128],"have":[129],"service,":[133],"empirical":[135],"analysis":[136],"was":[137],"conducted":[138],"data":[141],"using":[142],"structural":[143],"equation":[144],"model":[145],"analysis.":[146],"results":[148],"confirmed":[152],"front-line":[158],"employees":[159],"build":[161],"different":[165],"influences":[166],"factors":[168],"loyalty,":[172],"Furthermore,":[181],"efficient":[182],"achieved":[188],"by":[189],"classifying":[190],"customer\u2019s":[192],"type.":[194]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2022-07-08T00:00:00"}
