{"id":"https://openalex.org/W4283811205","doi":"https://doi.org/10.3389/fpsyg.2022.901229","title":"\u201cSay a Little but Say It Well\u201d: Assessing the Impact of Social Media Communication on Value Co-creation, Online Customer Experience, and Customer Well-Being","display_name":"\u201cSay a Little but Say It Well\u201d: Assessing the Impact of Social Media Communication on Value Co-creation, Online Customer Experience, and Customer Well-Being","publication_year":2022,"publication_date":"2022-07-05","ids":{"openalex":"https://openalex.org/W4283811205","doi":"https://doi.org/10.3389/fpsyg.2022.901229","pmid":"https://pubmed.ncbi.nlm.nih.gov/35865693","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/9294920"},"language":"en","primary_location":{"id":"doi:10.3389/fpsyg.2022.901229","doi":"https://doi.org/10.3389/fpsyg.2022.901229","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fpsyg.2022.901229","pdf_url":"https://www.frontiersin.org/articles/10.3389/fpsyg.2022.901229/pdf","source":{"id":"https://openalex.org/S9692511","display_name":"Frontiers in Psychology","issn_l":"1664-1078","issn":["1664-1078"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Psychology","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.frontiersin.org/articles/10.3389/fpsyg.2022.901229/pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085760670","display_name":"Maheen Iqbal Awan","orcid":"https://orcid.org/0000-0003-1676-0699","observed_orcids":["https://orcid.org/0000-0003-1676-0699"]},"institutions":[{"id":"https://openalex.org/I203899302","display_name":"Universiti Teknologi Petronas","ror":"https://ror.org/048g2sh07","country_code":"MY","type":"education","lineage":["https://openalex.org/I203899302"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Maheen Iqbal Awan","raw_affiliation_strings":["Management and Humanities Department, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management and Humanities Department, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia","institution_ids":["https://openalex.org/I203899302"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052146676","display_name":"Amjad Shamim","orcid":"https://orcid.org/0000-0002-2588-6464","observed_orcids":["https://orcid.org/0000-0002-2588-6464"]},"institutions":[{"id":"https://openalex.org/I203899302","display_name":"Universiti Teknologi Petronas","ror":"https://ror.org/048g2sh07","country_code":"MY","type":"education","lineage":["https://openalex.org/I203899302"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Amjad Shamim","raw_affiliation_strings":["Management and Humanities Department, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management and Humanities Department, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia","institution_ids":["https://openalex.org/I203899302"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006698600","display_name":"Muhammad Shoaib Saleem","orcid":"https://orcid.org/0000-0002-4213-1995","observed_orcids":["https://orcid.org/0000-0002-4213-1995"]},"institutions":[{"id":"https://openalex.org/I203899302","display_name":"Universiti Teknologi Petronas","ror":"https://ror.org/048g2sh07","country_code":"MY","type":"education","lineage":["https://openalex.org/I203899302"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Muhammad Shoaib Saleem","raw_affiliation_strings":["Management and Humanities Department, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management and Humanities Department, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia","institution_ids":["https://openalex.org/I203899302"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5085760670"],"corresponding_institution_ids":["https://openalex.org/I203899302"],"apc_list":{"value":2950,"currency":"USD","value_usd":2950},"apc_paid":{"value":2950,"currency":"USD","value_usd":2950},"fwci":1.1987,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.8388558,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"13","issue":null,"first_page":"901229","last_page":"901229"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.513700008392334,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.513700008392334,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.4661000072956085,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.006800000090152025,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media-communication","display_name":"social media communication","score":0.9089999794960022},{"id":"https://openalex.org/keywords/value-co-creation","display_name":"value co-creation","score":0.9919999837875366},{"id":"https://openalex.org/keywords/online-customer-experience","display_name":"online customer experience","score":0.9959999918937683},{"id":"https://openalex.org/keywords/tourism-service-providers","display_name":"tourism service providers","score":0.878000020980835},{"id":"https://openalex.org/keywords/tourist-generated-content","display_name":"tourist-generated content","score":0.9660000205039978},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.6129999756813049},{"id":"https://openalex.org/keywords/tourism-marketing","display_name":"tourism marketing","score":0.5799999833106995}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6509694457054138},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6315139532089233},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.6179720163345337},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.6049132347106934},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5794933438301086},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5307818651199341},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5237721800804138},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46858543157577515},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.4347582161426544},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.43356311321258545},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.4221298098564148},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.34437045454978943},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3414853811264038},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.2771526575088501},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.3389/fpsyg.2022.901229","doi":"https://doi.org/10.3389/fpsyg.2022.901229","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fpsyg.2022.901229","pdf_url":"https://www.frontiersin.org/articles/10.3389/fpsyg.2022.901229/pdf","source":{"id":"https://openalex.org/S9692511","display_name":"Frontiers in Psychology","issn_l":"1664-1078","issn":["1664-1078"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Psychology","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:9294920","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/9294920","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Front Psychol","raw_type":"Text"},{"id":"pmid:35865693","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/35865693","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in psychology","raw_type":"Journal Article"},{"id":"pmh:oai:doaj.org/article:74371a8809524fce96d007eee8e1848c","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/74371a8809524fce96d007eee8e1848c","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Frontiers in Psychology, Vol 13 (2022)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3389/fpsyg.2022.901229","doi":"https://doi.org/10.3389/fpsyg.2022.901229","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fpsyg.2022.901229","pdf_url":"https://www.frontiersin.org/articles/10.3389/fpsyg.2022.901229/pdf","source":{"id":"https://openalex.org/S9692511","display_name":"Frontiers in Psychology","issn_l":"1664-1078","issn":["1664-1078"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Psychology","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4283811205.pdf","grobid_xml":"https://content.openalex.org/works/W4283811205.grobid-xml"},"referenced_works_count":77,"referenced_works":["https://openalex.org/W2020985","https://openalex.org/W301735937","https://openalex.org/W928600134","https://openalex.org/W958481831","https://openalex.org/W1523349167","https://openalex.org/W1546777109","https://openalex.org/W1559059146","https://openalex.org/W1729409238","https://openalex.org/W1969637771","https://openalex.org/W1972570464","https://openalex.org/W1972609056","https://openalex.org/W1985808751","https://openalex.org/W1988884542","https://openalex.org/W1989096157","https://openalex.org/W1996889991","https://openalex.org/W2007120916","https://openalex.org/W2019767959","https://openalex.org/W2026493747","https://openalex.org/W2037072094","https://openalex.org/W2043612358","https://openalex.org/W2046344967","https://openalex.org/W2057961134","https://openalex.org/W2084882049","https://openalex.org/W2093505263","https://openalex.org/W2098925396","https://openalex.org/W2100043458","https://openalex.org/W2104299166","https://openalex.org/W2134060206","https://openalex.org/W2149142441","https://openalex.org/W2163754207","https://openalex.org/W2171913146","https://openalex.org/W2177393682","https://openalex.org/W2205051569","https://openalex.org/W2290816807","https://openalex.org/W2294156603","https://openalex.org/W2419017739","https://openalex.org/W2461477274","https://openalex.org/W2464238462","https://openalex.org/W2494963464","https://openalex.org/W2497303903","https://openalex.org/W2505327582","https://openalex.org/W2560532439","https://openalex.org/W2613246740","https://openalex.org/W2638647587","https://openalex.org/W2738522862","https://openalex.org/W2752133658","https://openalex.org/W2779824239","https://openalex.org/W2784166551","https://openalex.org/W2787795917","https://openalex.org/W2790086581","https://openalex.org/W2883048440","https://openalex.org/W2886188687","https://openalex.org/W2898975118","https://openalex.org/W2898987152","https://openalex.org/W2899494164","https://openalex.org/W2911137293","https://openalex.org/W2965967340","https://openalex.org/W2981303008","https://openalex.org/W2987085952","https://openalex.org/W2987575873","https://openalex.org/W3005350664","https://openalex.org/W3006772690","https://openalex.org/W3089093873","https://openalex.org/W3089337106","https://openalex.org/W3125449341","https://openalex.org/W3138449939","https://openalex.org/W3149622601","https://openalex.org/W3172942443","https://openalex.org/W3184629371","https://openalex.org/W3209146428","https://openalex.org/W3210769425","https://openalex.org/W3211121588","https://openalex.org/W3212710241","https://openalex.org/W4243667233","https://openalex.org/W4292484117","https://openalex.org/W4293872590","https://openalex.org/W6783552885"],"related_works":["https://openalex.org/W7223068354","https://openalex.org/W3004797931","https://openalex.org/W2256934371","https://openalex.org/W2990651886","https://openalex.org/W2209614990","https://openalex.org/W4387695414","https://openalex.org/W2623870775","https://openalex.org/W4316671952","https://openalex.org/W2996028660","https://openalex.org/W4388263759"],"abstract_inverted_index":{"The":[0,48],"purpose":[1],"of":[2],"the":[3,19,89,106,127],"study":[4,115],"is":[5],"to":[6,118],"identify":[7],"how":[8,24],"both":[9,131],"tourism":[10,53],"service":[11,54],"provider-":[12,55],"and":[13,23,31,39,56,72,76,95,111,126,133],"tourist-generated":[14],"social":[15,59,92],"media":[16,60,93],"communication":[17,61,94],"affect":[18,27],"value":[20,64,67,85,109],"co-creation":[21,68,86,110],"process":[22],"this":[25],"can":[26],"online":[28,96,100],"customer":[29,32,82,97,101,112],"experience":[30],"wellbeing.":[33,83,113],"A":[34],"questionnaire":[35],"survey":[36],"was":[37],"used":[38],"361":[40],"valid":[41],"responses":[42],"were":[43],"obtained":[44],"from":[45],"Malaysian":[46],"citizens.":[47],"research":[49],"findings":[50,128],"showed":[51],"that":[52],"tourist-":[57],"generated":[58],"positively":[62,69,80],"influence":[63,81],"co-creation.":[65],"Similarly,":[66],"influences":[70],"cognitive":[71],"affective":[73],"experiential":[74],"states":[75,79],"these":[77],"two":[78],"Furthermore,":[84],"partially":[87,104],"mediates":[88],"relationship":[90,107,121],"between":[91,108,122],"experience,":[98],"whereas,":[99],"experiences":[102],"also":[103],"mediate":[105],"This":[114],"has":[116],"tried":[117],"establish":[119],"theoretical":[120],"some":[123],"significant":[124],"variables":[125],"would":[129],"aid":[130],"academicians":[132],"practitioners":[134],"in":[135],"formulating":[136],"strategies":[137],"for":[138],"future.":[139]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":4},{"year":2023,"cited_by_count":2}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2022-07-06T00:00:00"}
