{"id":"https://openalex.org/W4283119733","doi":"https://doi.org/10.1016/j.jbusres.2022.06.005","title":"Cultural personal values and switching costs perceptions: Beyond Hofstede","display_name":"Cultural personal values and switching costs perceptions: Beyond Hofstede","publication_year":2022,"publication_date":"2022-06-19","ids":{"openalex":"https://openalex.org/W4283119733","doi":"https://doi.org/10.1016/j.jbusres.2022.06.005"},"language":"en","primary_location":{"id":"doi:10.1016/j.jbusres.2022.06.005","doi":"https://doi.org/10.1016/j.jbusres.2022.06.005","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2022.06.005","pdf_url":"https://www.sciencedirect.com/science/article/pii/S0148296322005367/pdf","source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.sciencedirect.com/science/article/pii/S0148296322005367/pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069924988","display_name":"Markus Blut","orcid":"https://orcid.org/0000-0003-0436-6846","observed_orcids":["https://orcid.org/0000-0003-0436-6846"]},"institutions":[{"id":"https://openalex.org/I190082696","display_name":"Durham University","ror":"https://ror.org/01v29qb04","country_code":"GB","type":"education","lineage":["https://openalex.org/I190082696"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Markus Blut","raw_affiliation_strings":["Durham University Business School, Durham University, Mill Hill Lane, Durham DH1 3LB, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Durham University Business School, Durham University, Mill Hill Lane, Durham DH1 3LB, UK","institution_ids":["https://openalex.org/I190082696"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035129109","display_name":"Sharon E. Beatty","orcid":"https://orcid.org/0000-0002-8778-1617","observed_orcids":["https://orcid.org/0000-0002-8778-1617"]},"institutions":[{"id":"https://openalex.org/I17301866","display_name":"University of Alabama","ror":"https://ror.org/03xrrjk67","country_code":"US","type":"education","lineage":["https://openalex.org/I17301866"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sharon E. Beatty","raw_affiliation_strings":["Department of Marketing, Culverhouse College of Business, University of Alabama, Tuscaloosa, AL, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, Culverhouse College of Business, University of Alabama, Tuscaloosa, AL, United States","institution_ids":["https://openalex.org/I17301866"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032421770","display_name":"William Magnus Northington","orcid":"https://orcid.org/0000-0002-1282-8089","observed_orcids":["https://orcid.org/0000-0002-1282-8089"]},"institutions":[{"id":"https://openalex.org/I430192","display_name":"Appalachian State University","ror":"https://ror.org/051m4vc48","country_code":"US","type":"education","lineage":["https://openalex.org/I430192"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"William Magnus Northington","raw_affiliation_strings":["Department of Marketing & Supply Chain Management, Walker College of Business, Appalachian State University, Boone, NC, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing & Supply Chain Management, Walker College of Business, Appalachian State University, Boone, NC, United States","institution_ids":["https://openalex.org/I430192"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5069924988"],"corresponding_institution_ids":["https://openalex.org/I190082696"],"apc_list":{"value":3440,"currency":"USD","value_usd":3440},"apc_paid":{"value":3440,"currency":"USD","value_usd":3440},"fwci":2.6057,"has_fulltext":true,"cited_by_count":20,"citation_normalized_percentile":{"value":0.89492713,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"150","issue":null,"first_page":"339","last_page":"353"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7803000211715698,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7803000211715698,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11454","display_name":"Cultural Differences and Values","score":0.20280000567436218,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.005799999926239252,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/switching-costs","display_name":"switching costs","score":0.9440000057220459},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.7239999771118164},{"id":"https://openalex.org/keywords/hofstede-s-cultural-dimensions","display_name":"Hofstede cultural dimensions","score":0.7509999871253967},{"id":"https://openalex.org/keywords/individualism-collectivism","display_name":"individualism-collectivism","score":0.7960000038146973},{"id":"https://openalex.org/keywords/vertical-individualism","display_name":"vertical individualism","score":0.875},{"id":"https://openalex.org/keywords/horizontal-collectivism","display_name":"horizontal collectivism","score":0.8389999866485596},{"id":"https://openalex.org/keywords/vertical-collectivism","display_name":"vertical collectivism","score":0.9200000166893005},{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.9729999899864197},{"id":"https://openalex.org/keywords/share-of-wallet","display_name":"share of wallet","score":0.9629999995231628},{"id":"https://openalex.org/keywords/cross-cultural-marketing","display_name":"cross-cultural marketing","score":0.597000002861023}],"concepts":[{"id":"https://openalex.org/C96420161","wikidata":"https://www.wikidata.org/wiki/Q237789","display_name":"Collectivism","level":3,"score":0.8849362134933472},{"id":"https://openalex.org/C67356462","wikidata":"https://www.wikidata.org/wiki/Q5807210","display_name":"Hofstede's cultural dimensions theory","level":2,"score":0.8388898372650146},{"id":"https://openalex.org/C17022365","wikidata":"https://www.wikidata.org/wiki/Q171995","display_name":"Individualism","level":2,"score":0.738876461982727},{"id":"https://openalex.org/C59218005","wikidata":"https://www.wikidata.org/wiki/Q17027571","display_name":"Horizontal and vertical","level":2,"score":0.6186962723731995},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6149588823318481},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5478963851928711},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.522287130355835},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5058695673942566},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4991493225097656},{"id":"https://openalex.org/C2984138521","wikidata":"https://www.wikidata.org/wiki/Q194112","display_name":"Cultural values","level":2,"score":0.43987351655960083},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.43062126636505127},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3812168836593628},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37086427211761475},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3047090172767639},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2829777002334595},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14507916569709778},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.09697610139846802},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07833987474441528},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":6,"locations":[{"id":"doi:10.1016/j.jbusres.2022.06.005","doi":"https://doi.org/10.1016/j.jbusres.2022.06.005","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2022.06.005","pdf_url":"https://www.sciencedirect.com/science/article/pii/S0148296322005367/pdf","source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},{"id":"pmh:oai::1201901","doi":null,"is_oa":true,"landing_page_url":"https://durham-repository.worktribe.com/output/1201901","pdf_url":null,"source":{"id":"https://openalex.org/S4306400188","display_name":"Durham Research Online (Durham University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I190082696","host_organization_name":"Durham University","host_organization_lineage":["https://openalex.org/I190082696"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"","raw_type":"Journal Article"},{"id":"pmh:oai:dro.dur.ac.uk.OAI2:36106","doi":null,"is_oa":true,"landing_page_url":"http://dro.dur.ac.uk/36106/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400188","display_name":"Durham Research Online (Durham University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I190082696","host_organization_name":"Durham University","host_organization_lineage":["https://openalex.org/I190082696"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"Journal of Business Research, 2022, Vol.150, pp.339-353 [Peer Reviewed Journal]","raw_type":"Article"},{"id":"pmh:oai:durham-repository.worktribe.com:1201901","doi":null,"is_oa":true,"landing_page_url":"https://durham-repository.worktribe.com/file/1201901/1/Published%20Journal%20Article","pdf_url":null,"source":{"id":"https://openalex.org/S4306400188","display_name":"Durham Research Online (Durham University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I190082696","host_organization_name":"Durham University","host_organization_lineage":["https://openalex.org/I190082696"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Journal Article"},{"id":"pmh:oai:https://durham-repository.worktribe.com/:1201901","doi":null,"is_oa":true,"landing_page_url":"https://durham-repository.worktribe.com/output/1201901","pdf_url":"https://durham-repository.worktribe.com/file/1201901/1/Published%20Journal%20Article","source":{"id":"https://openalex.org/S4306400188","display_name":"Durham Research Online (Durham University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I190082696","host_organization_name":"Durham University","host_organization_lineage":["https://openalex.org/I190082696"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"},{"id":"pmh:oai:RePEc:eee:jbrese:v:150:y:2022:i:c:p:339-353","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0148296322005367","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.1016/j.jbusres.2022.06.005","doi":"https://doi.org/10.1016/j.jbusres.2022.06.005","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2022.06.005","pdf_url":"https://www.sciencedirect.com/science/article/pii/S0148296322005367/pdf","source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4283119733.pdf","grobid_xml":"https://content.openalex.org/works/W4283119733.grobid-xml"},"referenced_works_count":65,"referenced_works":["https://openalex.org/W632985839","https://openalex.org/W1560781297","https://openalex.org/W1640962329","https://openalex.org/W1829541577","https://openalex.org/W1965531951","https://openalex.org/W1966394564","https://openalex.org/W1967058415","https://openalex.org/W1969150132","https://openalex.org/W1976341496","https://openalex.org/W1978311462","https://openalex.org/W1979422830","https://openalex.org/W1980355260","https://openalex.org/W1980890280","https://openalex.org/W1988602271","https://openalex.org/W2000158908","https://openalex.org/W2003146859","https://openalex.org/W2004340020","https://openalex.org/W2006180739","https://openalex.org/W2014818400","https://openalex.org/W2018713904","https://openalex.org/W2022218363","https://openalex.org/W2025618885","https://openalex.org/W2049424050","https://openalex.org/W2054495631","https://openalex.org/W2055604692","https://openalex.org/W2060396641","https://openalex.org/W2061677277","https://openalex.org/W2072527224","https://openalex.org/W2074222302","https://openalex.org/W2077640793","https://openalex.org/W2078646088","https://openalex.org/W2082076714","https://openalex.org/W2084567880","https://openalex.org/W2094260684","https://openalex.org/W2098418305","https://openalex.org/W2106096361","https://openalex.org/W2115891160","https://openalex.org/W2127228059","https://openalex.org/W2132203168","https://openalex.org/W2133760197","https://openalex.org/W2137247419","https://openalex.org/W2138226463","https://openalex.org/W2140547691","https://openalex.org/W2141708418","https://openalex.org/W2150134970","https://openalex.org/W2158316611","https://openalex.org/W2158672897","https://openalex.org/W2167228506","https://openalex.org/W2168907003","https://openalex.org/W2177868192","https://openalex.org/W2291674437","https://openalex.org/W2325605806","https://openalex.org/W2389701224","https://openalex.org/W2515650640","https://openalex.org/W2537456807","https://openalex.org/W2557524140","https://openalex.org/W2581057531","https://openalex.org/W2607277669","https://openalex.org/W2910664135","https://openalex.org/W2941964989","https://openalex.org/W2996696566","https://openalex.org/W3009370047","https://openalex.org/W3124362634","https://openalex.org/W4235678817","https://openalex.org/W4301057974"],"related_works":["https://openalex.org/W4242333887","https://openalex.org/W4234849545","https://openalex.org/W2515650640","https://openalex.org/W1969150132","https://openalex.org/W1640962329","https://openalex.org/W2040990076","https://openalex.org/W2037471058","https://openalex.org/W2999530294","https://openalex.org/W2120727759","https://openalex.org/W1987402502"],"abstract_inverted_index":{"Firms":[0],"operating":[1],"internationally":[2,141],"need":[3],"to":[4,104,112],"ascertain":[5],"effective":[6],"relationship":[7,118],"marketing":[8],"(RM)":[9],"strategies":[10,19,140],"for":[11,138],"their":[12],"foreign":[13],"operations.":[14],"One":[15],"set":[16],"of":[17,88,128],"RM":[18,139],"is":[20],"based":[21],"on":[22,30,68],"understanding":[23],"and":[24,44,50,59,62,73,86,98,106,108],"using":[25,48],"switching":[26,45,70,75,121],"costs":[27,46,71,76],"perceptions.":[28],"Based":[29],"data":[31],"from":[32],"1,630":[33],"customers":[34],"across":[35],"16":[36],"countries,":[37],"we":[38],"examine":[39],"the":[40,116,126,130],"interplay":[41],"between":[42],"culture":[43],"perceptions":[47,78],"Triandis":[49],"Gelfand\u2019s":[51],"four":[52],"cultural":[53,135],"personal":[54],"value":[55],"dimensions":[56],"(CPVs),":[57],"horizontal":[58,95],"vertical":[60,92,99],"individualism":[61,93],"collectivism.":[63],"These":[64],"CPVs":[65],"are":[66,142],"assessed":[67],"external":[69],"(ESC)":[72],"internal":[74],"(ISC)":[77],"along":[79],"with":[80,119],"additional":[81],"important":[82],"outcomes,":[83],"including":[84,129],"commitment":[85],"share":[87],"wallet.":[89],"We":[90],"find":[91],"(VI),":[94],"collectivism":[96,100],"(HC),":[97],"(VC)":[101],"positively":[102,110],"relate":[103,111],"ESC,":[105],"VI":[107,114],"VC":[109],"ISC.":[113],"produced":[115],"strongest":[117],"both":[120],"costs.":[122],"Our":[123],"findings":[124],"indicate":[125],"importance":[127],"horizontal/vertical":[131],"dimension":[132],"in":[133],"studying":[134],"values.":[136],"Implications":[137],"offered.":[143]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-06-20T00:00:00"}
