{"id":"https://openalex.org/W4282939655","doi":"https://doi.org/10.1016/j.techsoc.2022.102032","title":"An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of \u2018self\u2019 and technologies","display_name":"An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of \u2018self\u2019 and technologies","publication_year":2022,"publication_date":"2022-06-15","ids":{"openalex":"https://openalex.org/W4282939655","doi":"https://doi.org/10.1016/j.techsoc.2022.102032","pmid":"https://pubmed.ncbi.nlm.nih.gov/35757525","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/9212332"},"language":"en","primary_location":{"id":"doi:10.1016/j.techsoc.2022.102032","doi":"https://doi.org/10.1016/j.techsoc.2022.102032","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.techsoc.2022.102032","pdf_url":null,"source":{"id":"https://openalex.org/S149100181","display_name":"Technology in Society","issn_l":"0160-791X","issn":["0160-791X","1879-3274"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-2","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technology in Society","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.2139/ssrn.4000260","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100329548","display_name":"Xueqin Wang","orcid":"https://orcid.org/0000-0001-9134-5327","observed_orcids":["https://orcid.org/0000-0001-9134-5327"]},"institutions":[{"id":"https://openalex.org/I67900169","display_name":"Chung-Ang University","ror":"https://ror.org/01r024a98","country_code":"KR","type":"education","lineage":["https://openalex.org/I67900169"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Xueqin Wang","raw_affiliation_strings":["Department of International Logistics, Chung-Ang University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0001-9134-5327","affiliations":[{"raw_affiliation_string":"Department of International Logistics, Chung-Ang University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I67900169"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010228559","display_name":"Yiik Diew Wong","orcid":"https://orcid.org/0000-0001-7419-5777","observed_orcids":["https://orcid.org/0000-0001-7419-5777"]},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Yiik Diew Wong","raw_affiliation_strings":["School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"],"raw_orcid":"https://orcid.org/0000-0001-7419-5777","affiliations":[{"raw_affiliation_string":"School of Civil and Environmental Engineering, Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035015180","display_name":"Shanshan Sun","orcid":"https://orcid.org/0000-0003-0571-2958","observed_orcids":["https://orcid.org/0000-0003-0571-2958"]},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Shanshan Sun","raw_affiliation_strings":["School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"],"raw_orcid":"https://orcid.org/0000-0003-0571-2958","affiliations":[{"raw_affiliation_string":"School of Civil and Environmental Engineering, Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022255714","display_name":"Kum Fai Yuen","orcid":"https://orcid.org/0000-0002-9199-6661","observed_orcids":["https://orcid.org/0000-0002-9199-6661"]},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":true,"raw_author_name":"Kum Fai Yuen","raw_affiliation_strings":["School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Civil and Environmental Engineering, Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5022255714"],"corresponding_institution_ids":["https://openalex.org/I172675005"],"apc_list":{"value":2380,"currency":"USD","value_usd":2380},"apc_paid":null,"fwci":8.785,"has_fulltext":false,"cited_by_count":49,"citation_normalized_percentile":{"value":0.97565318,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":100},"biblio":{"volume":"70","issue":null,"first_page":"102032","last_page":"102032"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.0044999998062849045,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11711","display_name":"COVID-19 Pandemic Impacts","score":0.0031999999191612005,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/self-service-technology","display_name":"self-service technology","score":0.9549999833106995},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9929999709129333},{"id":"https://openalex.org/keywords/smart-lockers","display_name":"smart lockers","score":0.7870000004768372},{"id":"https://openalex.org/keywords/social-distancing","display_name":"social distancing","score":0.7519999742507935},{"id":"https://openalex.org/keywords/individualistic-culture","display_name":"individualistic culture","score":0.8379999995231628},{"id":"https://openalex.org/keywords/self-identity","display_name":"self-identity","score":0.8650000095367432},{"id":"https://openalex.org/keywords/technology-innovativeness","display_name":"technology innovativeness","score":0.5910000205039978},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.7049999833106995},{"id":"https://openalex.org/keywords/customer-segmentation","display_name":"customer segmentation","score":0.7400000095367432},{"id":"https://openalex.org/keywords/social-interaction","display_name":"social interaction","score":0.42100000381469727},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.5249999761581421}],"concepts":[{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.6246370077133179},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.54015052318573},{"id":"https://openalex.org/C172656115","wikidata":"https://www.wikidata.org/wiki/Q2142613","display_name":"Social distance","level":5,"score":0.4710302948951721},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.42980819940567017},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4264349639415741},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3988499641418457},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3876543343067169},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.3754175305366516},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.18506276607513428},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":6,"locations":[{"id":"doi:10.1016/j.techsoc.2022.102032","doi":"https://doi.org/10.1016/j.techsoc.2022.102032","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.techsoc.2022.102032","pdf_url":null,"source":{"id":"https://openalex.org/S149100181","display_name":"Technology in Society","issn_l":"0160-791X","issn":["0160-791X","1879-3274"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-2","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technology in Society","raw_type":"journal-article"},{"id":"doi:10.2139/ssrn.4000260","doi":"https://doi.org/10.2139/ssrn.4000260","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.4000260","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},{"id":"pmh:oai:pubmedcentral.nih.gov:9212332","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/9212332","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technol Soc","raw_type":"Text"},{"id":"pmid:35757525","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/35757525","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technology in society","raw_type":"Journal Article"},{"id":"pmh:oai:RePEc:eee:teinso:v:70:y:2022:i:c:s0160791x22001737","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0160791X22001737","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:dr.ntu.edu.sg:10356/163864","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/10356/163864","pdf_url":null,"source":{"id":"https://openalex.org/S4306402609","display_name":"DR-NTU (Nanyang Technological University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I172675005","host_organization_name":"Nanyang Technological University","host_organization_lineage":["https://openalex.org/I172675005"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":{"id":"doi:10.2139/ssrn.4000260","doi":"https://doi.org/10.2139/ssrn.4000260","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.4000260","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},"sustainable_development_goals":[{"score":0.5683000087738037,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"sustainable_development_goals_aurora":[{"score":0.7400000095367432,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320766","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":90,"referenced_works":["https://openalex.org/W1488477741","https://openalex.org/W1530524793","https://openalex.org/W1592091544","https://openalex.org/W1612051821","https://openalex.org/W1786693641","https://openalex.org/W1930702906","https://openalex.org/W1942133575","https://openalex.org/W1964741967","https://openalex.org/W1966394564","https://openalex.org/W1968323069","https://openalex.org/W1971052900","https://openalex.org/W1981834218","https://openalex.org/W1988205006","https://openalex.org/W2023919731","https://openalex.org/W2025631578","https://openalex.org/W2029468735","https://openalex.org/W2029483732","https://openalex.org/W2034499714","https://openalex.org/W2048137308","https://openalex.org/W2054920172","https://openalex.org/W2073877477","https://openalex.org/W2098840295","https://openalex.org/W2099930163","https://openalex.org/W2118436669","https://openalex.org/W2125700060","https://openalex.org/W2133731554","https://openalex.org/W2142418121","https://openalex.org/W2150563888","https://openalex.org/W2152103757","https://openalex.org/W2164667192","https://openalex.org/W2167828210","https://openalex.org/W2168907003","https://openalex.org/W2202316322","https://openalex.org/W2223777583","https://openalex.org/W2538508767","https://openalex.org/W2558129546","https://openalex.org/W2622340801","https://openalex.org/W2726133270","https://openalex.org/W2763517206","https://openalex.org/W2767130369","https://openalex.org/W2782586125","https://openalex.org/W2789108690","https://openalex.org/W2793193396","https://openalex.org/W2793210730","https://openalex.org/W2907489439","https://openalex.org/W2911581491","https://openalex.org/W2939766786","https://openalex.org/W2963852900","https://openalex.org/W2971974760","https://openalex.org/W2981971935","https://openalex.org/W2986668220","https://openalex.org/W3005104325","https://openalex.org/W3031856734","https://openalex.org/W3033876973","https://openalex.org/W3055083469","https://openalex.org/W3082622239","https://openalex.org/W3083961662","https://openalex.org/W3087511462","https://openalex.org/W3090395079","https://openalex.org/W3092230708","https://openalex.org/W3093080114","https://openalex.org/W3095980244","https://openalex.org/W3098208703","https://openalex.org/W3107342792","https://openalex.org/W3113472389","https://openalex.org/W3115575362","https://openalex.org/W3119943438","https://openalex.org/W3121775323","https://openalex.org/W3128847560","https://openalex.org/W3134346380","https://openalex.org/W3135193446","https://openalex.org/W3139287123","https://openalex.org/W3157572506","https://openalex.org/W3158110823","https://openalex.org/W3159266727","https://openalex.org/W3167843586","https://openalex.org/W3171773935","https://openalex.org/W3180744455","https://openalex.org/W3185144026","https://openalex.org/W3193808719","https://openalex.org/W3195977708","https://openalex.org/W3199414179","https://openalex.org/W3206747120","https://openalex.org/W4207061806","https://openalex.org/W4247010815","https://openalex.org/W4281756223","https://openalex.org/W6782975946","https://openalex.org/W6786294465","https://openalex.org/W6794463768","https://openalex.org/W6798926814"],"related_works":["https://openalex.org/W3174728620","https://openalex.org/W3088914090","https://openalex.org/W4365151783","https://openalex.org/W3193808719","https://openalex.org/W4409126783","https://openalex.org/W7112353070","https://openalex.org/W4234562546","https://openalex.org/W4387631843","https://openalex.org/W3193592766","https://openalex.org/W2125700060"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":15},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":3}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2022-06-16T00:00:00"}