{"id":"https://openalex.org/W4282829579","doi":"https://doi.org/10.1287/serv.2021.0289","title":"How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19","display_name":"How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19","publication_year":2022,"publication_date":"2022-06-01","ids":{"openalex":"https://openalex.org/W4282829579","doi":"https://doi.org/10.1287/serv.2021.0289"},"language":"en","primary_location":{"id":"doi:10.1287/serv.2021.0289","doi":"https://doi.org/10.1287/serv.2021.0289","is_oa":false,"landing_page_url":"https://doi.org/10.1287/serv.2021.0289","pdf_url":null,"source":{"id":"https://openalex.org/S2764807039","display_name":"Service Science","issn_l":"2164-3962","issn":["2164-3962","2164-3970"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Science","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090174755","display_name":"Cristina Mele","orcid":"https://orcid.org/0000-0002-8353-8150","observed_orcids":["https://orcid.org/0000-0002-8353-8150"]},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Cristina Mele","raw_affiliation_strings":["Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy"],"raw_orcid":"https://orcid.org/0000-0002-8353-8150","affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy","institution_ids":["https://openalex.org/I71267560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071663430","display_name":"Marialuisa Marzullo","orcid":"https://orcid.org/0000-0001-8735-612X","observed_orcids":["https://orcid.org/0000-0001-8735-612X"]},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Marialuisa Marzullo","raw_affiliation_strings":["Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy"],"raw_orcid":"https://orcid.org/0000-0001-8735-612X","affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy","institution_ids":["https://openalex.org/I71267560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112899104","display_name":"Swapnil Morand\u00e9","orcid":"https://orcid.org/0000-0003-4720-2980","observed_orcids":["https://orcid.org/0000-0003-4720-2980","https://orcid.org/0009-0007-3776-2964"]},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Swapnil Morande","raw_affiliation_strings":["Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy"],"raw_orcid":"https://orcid.org/0000-0003-4720-2980","affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy","institution_ids":["https://openalex.org/I71267560"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043195958","display_name":"Tiziana Russo Spena","orcid":"https://orcid.org/0000-0002-1732-6029","observed_orcids":["https://orcid.org/0000-0002-1732-6029"]},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Tiziana Russo Spena","raw_affiliation_strings":["Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy"],"raw_orcid":"https://orcid.org/0000-0002-1732-6029","affiliations":[{"raw_affiliation_string":"Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy","institution_ids":["https://openalex.org/I71267560"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I71267560"],"apc_list":null,"apc_paid":null,"fwci":6.5419,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.96923637,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"14","issue":"2","first_page":"77","last_page":"89"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14414","display_name":"Artificial Intelligence in Education","score":0.5371000170707703,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14414","display_name":"Artificial Intelligence in Education","score":0.5371000170707703,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.3086000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11902","display_name":"Intelligent Tutoring Systems and Adaptive Learning","score":0.0414000004529953,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":0.9070000052452087},{"id":"https://openalex.org/keywords/human-learning","display_name":"human learning","score":0.7649999856948853},{"id":"https://openalex.org/keywords/ai-assisted-learning","display_name":"AI-assisted learning","score":0.8019999861717224},{"id":"https://openalex.org/keywords/revised-bloom-s-taxonomy","display_name":"Bloom's revised taxonomy","score":0.8579999804496765},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.8550000190734863},{"id":"https://openalex.org/keywords/learning-framework","display_name":"learning framework","score":0.49000000953674316},{"id":"https://openalex.org/keywords/educational-technology","display_name":"educational technology","score":0.4690000116825104}],"concepts":[{"id":"https://openalex.org/C58642233","wikidata":"https://www.wikidata.org/wiki/Q8269924","display_name":"Taxonomy (biology)","level":2,"score":0.6751576662063599},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4809786081314087},{"id":"https://openalex.org/C2780333494","wikidata":"https://www.wikidata.org/wiki/Q1597965","display_name":"Service-learning","level":2,"score":0.4765801429748535},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.462934672832489},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.459879070520401},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4536541998386383},{"id":"https://openalex.org/C105409693","wikidata":"https://www.wikidata.org/wiki/Q5937824","display_name":"Human intelligence","level":2,"score":0.4186270534992218},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.41318508982658386},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40176641941070557},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.37567025423049927},{"id":"https://openalex.org/C188147891","wikidata":"https://www.wikidata.org/wiki/Q147638","display_name":"Cognitive science","level":1,"score":0.32703453302383423},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.20768025517463684},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1287/serv.2021.0289","doi":"https://doi.org/10.1287/serv.2021.0289","is_oa":false,"landing_page_url":"https://doi.org/10.1287/serv.2021.0289","pdf_url":null,"source":{"id":"https://openalex.org/S2764807039","display_name":"Service Science","issn_l":"2164-3962","issn":["2164-3962","2164-3970"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Science","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.6164000034332275,"display_name":"Quality education"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W121083899","https://openalex.org/W1936440459","https://openalex.org/W1998399571","https://openalex.org/W2027336168","https://openalex.org/W2043115469","https://openalex.org/W2060126433","https://openalex.org/W2111761700","https://openalex.org/W2116817443","https://openalex.org/W2123685436","https://openalex.org/W2125700060","https://openalex.org/W2160583293","https://openalex.org/W2162821268","https://openalex.org/W2177997627","https://openalex.org/W2300445845","https://openalex.org/W2396526128","https://openalex.org/W2416627559","https://openalex.org/W2573894086","https://openalex.org/W2622762743","https://openalex.org/W2786141192","https://openalex.org/W2788728386","https://openalex.org/W2789374611","https://openalex.org/W2796755741","https://openalex.org/W2803098682","https://openalex.org/W2888936354","https://openalex.org/W2889163268","https://openalex.org/W2890440186","https://openalex.org/W2896767022","https://openalex.org/W2899856450","https://openalex.org/W2901571944","https://openalex.org/W2919115771","https://openalex.org/W2944008507","https://openalex.org/W2952763485","https://openalex.org/W2977609896","https://openalex.org/W2990082040","https://openalex.org/W2999237991","https://openalex.org/W3005708200","https://openalex.org/W3008828973","https://openalex.org/W3012440800","https://openalex.org/W3013547516","https://openalex.org/W3013772641","https://openalex.org/W3014795042","https://openalex.org/W3031438886","https://openalex.org/W3039563778","https://openalex.org/W3045956845","https://openalex.org/W3047747926","https://openalex.org/W3080101757","https://openalex.org/W3083253213","https://openalex.org/W3086819598","https://openalex.org/W3088366746","https://openalex.org/W3093467363","https://openalex.org/W3094061698","https://openalex.org/W3095556657","https://openalex.org/W3096068160","https://openalex.org/W3097822211","https://openalex.org/W3107931287","https://openalex.org/W3110910775","https://openalex.org/W3112603225","https://openalex.org/W3123362508","https://openalex.org/W3126135051","https://openalex.org/W3157692900","https://openalex.org/W3159302303","https://openalex.org/W3167186133"],"related_works":["https://openalex.org/W3200299623","https://openalex.org/W3213136489","https://openalex.org/W4387702289","https://openalex.org/W3201716877","https://openalex.org/W4283518548","https://openalex.org/W3117332667","https://openalex.org/W4396942069","https://openalex.org/W7138284838","https://openalex.org/W3183556852","https://openalex.org/W7220309999"],"abstract_inverted_index":{"This":[0],"paper":[1],"widens":[2],"the":[3,12,127,137,145],"focus":[4,27],"on":[5,28,79],"how":[6],"artificial":[7],"intelligence":[8],"(AI)":[9],"can":[10],"foster":[11],"learning":[13,38,132],"abilities":[14],"of":[15,67,112,115,139,144],"human":[16,37,131],"actors,":[17],"adopting":[18],"a":[19,25,63],"wider":[20],"view":[21],"with":[22],"respect":[23],"to":[24,62],"strict":[26],"tasks":[29],"and":[30,36,54,78,108],"activities.":[31],"The":[32,65],"interaction":[33],"between":[34],"AI":[35,68,129],"has":[39],"not":[40],"been":[41],"investigated":[42],"in":[43,50,69,75,83,136],"service":[44,76],"research.":[45],"Placing":[46],"its":[47],"theoretical":[48],"roots":[49],"work":[51],"by":[52],"Huang":[53],"Rust":[55,58],"[Huang":[56],"MH,":[57],"RT":[59],"(2021)":[60],"Engaged":[61],"robot?":[64],"role":[66],"service.":[70],"J.":[71],"Service":[72],"Res.":[73],"24(1):30\u201341.]":[74],"research":[77],"Bloom\u2019s":[80,113],"revised":[81],"taxonomy":[82],"education":[84],"studies":[85],"[Anderson":[86],"LW,":[87],"Krathwohl":[88],"DR,":[89],"Airasian":[90],"PW,":[91],"Cruikshank":[92],"KA,":[93],"Mayer":[94],"RE,":[95],"Pintrich":[96],"PR,":[97],"Raths":[98],"J,":[99],"Wittrock":[100],"MC":[101],"(2001)":[102],"A":[103,110],"Taxonomy":[104,114],"for":[105,126],"Learning,":[106],"Teaching,":[107],"Assessing:":[109],"Revision":[111],"Educational":[116],"Objectives":[117],"(Longman,":[118],"London).],":[119],"this":[120],"study":[121],"offers":[122],"an":[123],"integrative":[124],"framework":[125],"ways":[128],"enhances":[130],"abilities.":[133],"Some":[134],"cases":[135],"context":[138],"COVID-19":[140],"offer":[141],"insightful":[142],"illustrations":[143],"framework.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-06-15T00:00:00"}